Business Chapter 7

A group of employees meet every day at lunch to chat about what's going on in the office. This is an example of

unauthorized communication

John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of

vertical communication

In which of the following situations should a manager use tactical management?

when working with part-time or temporary employees

describe the reason businesses exists and what they want to accomplish

Mission statements

Sally has worked at TrueCom Corporation for eight years. Part of her duties involve hiring and training new employees. But she is not a manager. Which of the following is the most likely reason why she is not considered part of management?

Sally is not responsible for the work of other employees and does not have authority over those employees

Ethical behavior consists of

both actions of individuals and groups and results of actions

The management function that determines to what extent the business is accomplishing the goals it set out to reach in the planning stage is ____________________.

controlling

The important principles that guide decisions and actions in a company are called _____values.

core

_____ are the principles of conduct governing an individual or group

ethics

Top-level managers such as presidents and chief executive officers, with responsibilities for the direction and success of the entire business, are called ____.

executives

____ influence is the ability to get others to accomplish tasks because group members recognize that the leader has special knowledge in the area.

expert

Almost everyone has the same beliefs about what constitutes ethical behavior.

false

Every manager gives the same amount of time and attention to each of the management functions.

false

It is much more important for employees to practice ethical behavior than it is for managers to practice it.

false

Planning involves the effort to direct and lead people to accomplish the planned work of the organization.

false

Work groups are an ineffective way for employees to gain experience with management activities.

false

All leaders need to be dependable, which means that they

follow through on commitments

When a leadership position is part of an organization's structure, the person holding that position has ____ influence.

formal

____ communications methods have been established and approved by the organization.

formal

Which of the following is NOT an important human relations skill needed by leaders and managers?

high level of education

The members of Kimberly's work unit support her because they like her and believe she has the best interests of her employees in mind. This is an example of

identity influence

Supervisors spend most of their time on the ____ management function.

implementing

The staffing management function

includes all of the activities involved in obtaining and compensating employees

____ means having the ambition and motivation to get work done without being asked.

initiative

This leadership characteristic involves making decisions carefully.

judgment

The ability to motivate individuals and groups to accomplish important goals is called _______.

leadership

The way a manager treats and involves employees is called

management style

The combined use of tactical and strategic management is known as

mixed management

Just one person is MOST likely responsible for all of the management functions in a

new small business

The _________ management function involves identifying and arranging the work and resources needed to achieve the goals that have been set.

organizing

Which one of the management functions involves analyzing information, setting goals, and making decisions about what needs to be done?

planning

Executives spend most of their time on

planning and controlling activities

Human _____ is the way people get along with each other.

relations

Management ____ is the way a manager treats and involves employees.

style

The first level of management in a business are

supervisors

Supervisors who use ____ management are more directive and controlling.

tactical