Business Chapter 7
A group of employees meet every day at lunch to chat about what's going on in the office. This is an example of
unauthorized communication
John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of
vertical communication
In which of the following situations should a manager use tactical management?
when working with part-time or temporary employees
describe the reason businesses exists and what they want to accomplish
Mission statements
Sally has worked at TrueCom Corporation for eight years. Part of her duties involve hiring and training new employees. But she is not a manager. Which of the following is the most likely reason why she is not considered part of management?
Sally is not responsible for the work of other employees and does not have authority over those employees
Ethical behavior consists of
both actions of individuals and groups and results of actions
The management function that determines to what extent the business is accomplishing the goals it set out to reach in the planning stage is ____________________.
controlling
The important principles that guide decisions and actions in a company are called _____values.
core
_____ are the principles of conduct governing an individual or group
ethics
Top-level managers such as presidents and chief executive officers, with responsibilities for the direction and success of the entire business, are called ____.
executives
____ influence is the ability to get others to accomplish tasks because group members recognize that the leader has special knowledge in the area.
expert
Almost everyone has the same beliefs about what constitutes ethical behavior.
false
Every manager gives the same amount of time and attention to each of the management functions.
false
It is much more important for employees to practice ethical behavior than it is for managers to practice it.
false
Planning involves the effort to direct and lead people to accomplish the planned work of the organization.
false
Work groups are an ineffective way for employees to gain experience with management activities.
false
All leaders need to be dependable, which means that they
follow through on commitments
When a leadership position is part of an organization's structure, the person holding that position has ____ influence.
formal
____ communications methods have been established and approved by the organization.
formal
Which of the following is NOT an important human relations skill needed by leaders and managers?
high level of education
The members of Kimberly's work unit support her because they like her and believe she has the best interests of her employees in mind. This is an example of
identity influence
Supervisors spend most of their time on the ____ management function.
implementing
The staffing management function
includes all of the activities involved in obtaining and compensating employees
____ means having the ambition and motivation to get work done without being asked.
initiative
This leadership characteristic involves making decisions carefully.
judgment
The ability to motivate individuals and groups to accomplish important goals is called _______.
leadership
The way a manager treats and involves employees is called
management style
The combined use of tactical and strategic management is known as
mixed management
Just one person is MOST likely responsible for all of the management functions in a
new small business
The _________ management function involves identifying and arranging the work and resources needed to achieve the goals that have been set.
organizing
Which one of the management functions involves analyzing information, setting goals, and making decisions about what needs to be done?
planning
Executives spend most of their time on
planning and controlling activities
Human _____ is the way people get along with each other.
relations
Management ____ is the way a manager treats and involves employees.
style
The first level of management in a business are
supervisors
Supervisors who use ____ management are more directive and controlling.
tactical