Business - Chpt 9

Maslow hierarchy levels of needs

1. Physiological - food, shelter, clothing. 2. Security - job security 3. Social - group acceptance at work 4. Esteem - recognition from the boss 5. Self-Actualization - feeling that one's full potential has been attained.

Morale

An employee's attitude toward his or her job, employer, and colleagues.

Motivation

An inner drive that directs a person's behavior toward goals

Extrinsic Rewards

Benefits and/or recognition received from someone else.

Employees who are disengaged do not cost the company anything.

False

In part due to the classical theory of motivation, more and more corporations are tying __________ to performance in order to motivate employees -- even up to the CEO level.

Pay

Intrinsic Reward

The personal satisfaction and enjoyment felt after attaining a goal.

Human Relations

The study of the behavior of individuals and groups in organizational settings

According to the equity theory, each worker develops an input-output ratio used to compare the workers inputs with the outputs or rewards offered by the organization.

True

Theory Z matches the culture, situation, and specific needs of the organization and its employees, whereas McGregor's Theory X and Y is about assumptions managers make about worker's attitudes.

True

The absence of certain factors from the job environment will cause _____________.

dissatisfaction

If workers perceive an inequality in the workplace, they may reduce __________ on task in order to reset the balance.

effort

According to Herzberg, a good salary would be a ____________ factor and is unlikely to motivate an employee to work harder.

hygiene

According to Herzberg, factors relating to a job can be divided into _________ factors and ___________ factors.

hygiene, motivational

The Hawthorne studies were originally designed to study the relationship between ___________.

lighting and productivity

The Hawthorne studies are considered major studies because they led to ____________.

new theories of motivation

The Theory X manager would most likely _________.

perform a time-motion study.

An example of the initial results of the Hawthorne studies is ___________.

physical conditions are not related to improvements in worker productivity

A __________ person feels that she or he is living life to its fullest in every way.

self-actualized

The difference between Maslow's theory and Herzberg's theory of motivation is _________________.

that Maslow believes motivators are at higher and lower levels.

Herzberg's theory applies Maslow's hierarchy and then breaks it into _______________.

two types of factors.

Maslow's theory states that people are only motivated by ____________.

unmet needs