Business Computer Applications Reading Assignment
Operations management - Financial management - Marketing management
- Organizational processes and manufacturing. - Budgeting, revenue, expenses, asset management, debt, credit, and investments, and tax minimization. - Sales, promotions, and CRM.
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This can be called ___.
Artificial intelligence (AI)
Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?
Business intelligence (BI) software Decision support system (DSS) software
The term "ringing up a sale" was coined because of the way a bell would be struck whenever the till was opened on a ___.
Cash register
Which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?
Customer Relationship Management (CRM) System
It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?
Customer Relationship Management (CRM) Systems
This element of the supply chain management system may include payment and demand management, customer service management, and returns management.
Customer relationship management element
Also known as business intelligence (BI software), ______ support system (DSS) software, gained credibility with airlines and air traffic control systems in the mid-1980s and 1990s.
Decision
To ensure adequate spacing for safety of flight, and also track changes in aircraft airspeed and altitude, and alert the controller if any deviations occur that require attention, air traffic controllers use ___.
Decision support systems (DSS)
A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape are referred to as a(n) ___.
EIS
Business applications that obtain data from sources internal and external sources, to specifically assist senior executives in gaining a broader view of the competitive landscape is referred to as __.
EIS
Circling or otherwise highlighting items of interest and notating or requesting additional information or explanation provides senior executives with the ability to efficiently communicate throughout the executive's area of responsibility. This is a key element of which business application?
EIS
Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their ___ system.
ERP
Which software application system integrates the management of nearly all aspects of an organization?
ERP
Using advanced modelling software to provide the required decision support system, executive information system (EIS) or business intelligence (BI) system, this application suite seeks to coordinate all aspects of an organization.
Enterprise resource planning software
Select 3 manufacturers of ERP software.
Epicor SAP Microsoft
Which element of an EIS provides executives with visibility over a firm's personnel issues?
HRM
Select three manufacturers of customer relationship management software.
HubSpot Salesforce Freshsales
Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.
Imprinter
Select the correct reasons why managers use customer relationship management systems.
Improve pricing decisions To customize marketing messaging To target profitable customers
Select the three software systems associated with, or purchased by Intuit to create the suite of products that integrate with QuickBooks.
Innovative Merchant Solutions PayCycle Mammoth/ThinkHR
Fund reversals, such as when an item purchased with a credit card is returned, or if a customer disputes the validity of a credit card charge, result in lost processing fees and interest on the part of the acquiring bank. For these reasons, smaller merchants must use ___ to process credit cards.
Merchant service aggregators
With its Dynamics suite, this company has one of the most powerful ERP products available.
Microsoft
Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?
Mobile payments (Apple Pay, Google Wallet, etc.) Credit cards Debit cards
Select the 3 major elements of a supply chain management system.
Order fulfillment management Customer relationship management Supplier relationship management
After surveys indicated that many consumers thought Elon Musk's startup, X.com referred to a pornographic site, X.com changed its name to _____.
Paypal
This company, purchased by eBay in 2002, is now one of the world's largest merchant service aggregators.
Paypal
The amount of flexibility in payment methods demanded by today's consumer make the ______ of sale (POS) station essential for businesses.
Point
Improved methods of accepting payments are referred to as transaction _____ systems.
Processing
Both Oracle and SAP offer financial management systems applications for executives with a primary focus on large corporations. Small businesses often prefer to use ___, which targets smaller firms.
QuickBooks
Following the success of Intuit's Quicken financial management software for individuals, Intuit founders Scott Cook and Tom Prouix developed ________ for small business owners.
QuickBooks
This company, owned by Intuit, is by far the dominant financial services software for small business in the U.S.
QuickBooks
For nearly 100 years, the primary transaction processing system was the cash _____.
Register
Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by ___ and based in Germany.
SAP
Select 3 major suppliers of SCM.
SAP Blue Yonder Oracle (Fusion)
Combining an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, to form an inexpensive point of sale terminal, the ___ Stand.
Sqaure
In 2009, Jack Dorsey, co-founder and CEO of Twitter, saw a need for a credit card payment system that operated through iPhones, providing aggregator services for small business owners. The resulting company he formed is called ___.
Sqaure
Brothers Patrick and John Collison, developed a software interface so that websites and apps, such as Lyft's could integrate credit card payment processing with their existing software. They named their company _____.
Stripe
Even though it competes in the same environment as PayPal, both Elon Musk and Peter Thiel were early investors in ___, a business software company that develops software known to integrate well with existing apps.
Stripe
Select three transaction processesing systems that make use of merchant service aggregator capability.
Stripe PayPal Square
Executive information system applications typically provide five major categories of software support. These categories include human resources management, marketing, and which 3 of the following 4 elements?
Supply chain management Financial management Operations management
A key attribute of this software is its ability to integrate status reports of multiple logistics reporting software products, providing the manager with increased visibility from a single dashboard.
Supply chain management (SCM) apps
Systems help to make the sales process itself more efficient are referred to as which of the following?
Transaction processing systems
Systems that allow methods of exchanging money for goods and services to operate more efficiently are called ___.
Transaction processing systems
Business applications technology has made which 3 of the following nearly obsolete.
Travelers checks Imprinters ("Knuckle-busters") Credit card verification books.
Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.
User interface
One of the largest suppliers of supply chain management and enterprise resource planning software is SAP, based in Walldorf, Germany. SAP stands for Systems, ___________ , and Products in Data Processing.
applicaitons
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the success of every prior decision. In this respect most DSSs can be considered to have a type of _______ intelligence.
artificial
Business computer applications that provide the software needed to ensure the efficient flow of goods and services from the extraction of raw materials to customer distribution and receipt of payment are referred to as supply _________ management systems.
chain
Because they comprise such a major portion of most business's overall management system, ________ resource management (CRM) systems are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.
customer
Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and ______ service.
customer
Three functions of CRM include marketing, sales and ___.
customer service
Providing visibility means that the user interface of any SCM remains a critical component. Typically, a user interface comes in the form of a _______ that calls attention to deviations from an established norm.
dashboard
Software that is now essential in the logistics industry, used in everything from scheduling port visits for shipping and railways to managing locks on canals and river systems is ___.
decision support systems
Business applications that integrate the management of nearly all aspects of an organization is known as ________ resource planning (ERP) Software .
enterprise
The tools necessary to adequately hedge against significant market fluctuations is provided by ______ management software.
financial
The key element of any executive information system (EIS) is a highly intuitive user _______ , often referred to as the dashboard.
interface
Applications for EIS that focus on the processes involved in producing goods are referred to as manufacturing _______ management systems software.
operations
In the case of a manufacturing firm, the applications that provide executives with visibility over the processes involved in transitioning raw materials or intermediate products into sale-ready goods, are part of the ___ system.
operations management
Information technology (IT) costs have become the largest single category of expenses for U.S. businesses in large part because of the rapid adoption of enterprise resource _______ systems in many companies.
planning
Computer application systems that seek to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer _________ management system.
relationship
Highlight points where actual personnel numbers vary from expected norms, and allow the executive to drill down into areas of interest is a key element of the human _______ management element of executive information systems applications.
resource
Many corporations integrate supply chain management (SCM) software into an enterprise ________ planning (ERP) suite of software.
resource
The element of a supply chain management application that may include the product development, manufacturing, and inventory processes is referred to as the ___________ relationship management element.
supplier
Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any ___ system.
supply chain management
Today, nearly all businesses use some sort of decision _______ system (DSS) today, from areas such as advertising to hiring and training, as well as inventory and production management.
support
Which decision support system software (or business intelligence software) is owned by Salesforce?
tableau
The three major components in any decision support system include the data warehouse, the decision support model, and the ________ interface.
user
