Business Ethics Ch. 1

Starbucks's Leadership Lab features classroom style learning to teach its partners about the brand.

False

Starbucks's Leadership Lab is a trade show focused upon its business, production processes, and suppliers.

False

The Sarbanes-Oxley Act made it illegal for U.S. businesses to issue bribes to foreign government officials.

False

The _____ is a set of 10 principles concerning human rights, labor, the environment, and anti-corruption. This document seeks to create openness and alignment among business, government, society, labor, and the United Nations.

Global Compact

Having a greater connectivity to the Starbucks's culture will improve ethical conduct within the stores.

True

Starbucks is investing in the partner experience to create longer term relationships with its store managers and improve the customer experience.

True

Starbucks uses experiences like the Leadership Lab to build and differentiate the company from its competition.

True

The ethical component of a corporate culture relates to the values, beliefs, and established and enforced patterns of conduct that employees use to identify and respond to ethical issues.

True

Many studies have found a positive relationship between which of the following?

an ethical culture and good business performance

The term that comprises organizational principles, values, and norms that may originate from individuals, organizational statements, or from the legal system that primarily guide individual and group behavior in business is defined as

business ethics

An organization that has a strong ethical environment usually has a core value of placing _____ interests first.

customers'

The Consumers' Bill of Rights decreed by President John F. Kennedy specified all of the following EXCEPT the right to _____.

freedom

Before anything else, businesses must _____ to survive.

make a profit

The term ethical culture is associated with all of the following except

maximizing profits and placing shareholder's first

The concept in the chapter that is defined as a situation where the person is faced with multiple choices, all of which are undesirable as defined by the person is called a

moral dilemma

What concept refers to a person's personal philosophy about what is right or wrong?

morals

According to the text, business ethics comprises organizational principles, values, and __________ that may originate from individuals, organizational statements, or from the legal system.

norms

Some examples of what concept can include human rights, freedom of speech, and the fundamentals of justice?

principles

An organization's obligation to maximize its positive impact on stakeholders and to minimize its negative impact refers to its

social responsibility

The concept that centers around enduring beliefs and ideals that are socially enforced, such as teamwork, trust, and integrity is called _____.

values