Business Ethics Chapter 2 What was the primary performance-expectations gap in the case "Robinhood: The Challenges of Keeping Pace with Innovation"?Exam Questions

Proactive companies are

Much less likely to be blindsided by crises and negative surprises.

How does a firm decide which internal department takes the lead on a public issue?

The nature of the issue typically determines which team manages the issue

What was the primary performance-expectations gap in the case "Robinhood: The Challenges of Keeping Pace with Innovation"?

The public expected effective customer support, but it was slow and inadequate.

The emergence of a public issue indicates that

a gap may be forming between what stakeholders expect and what a firm is doing.

Because of the risks and opportunities public issues present, organizations need

a systematic way of identifying, monitoring, and selecting public issues.

Failure to understand the beliefs and expectations of stakeholders may

cause the performance-expectations gap to grow larger.

An interactive business-stakeholder relationship is one where

companies actively engage with stakeholders through mutual respect and trust.

The capability of effective global leaders to engage stakeholders in dialogue and partnership over public issues is referred to as

connectedness.

Legal environmental intelligence includes

considerations of patents, copyrights, or trademarks.

Which of the eight strategic radar screens would be the most significant in the case "Robinhood: The Challenges of Keeping Pace with Innovation"?

customer

Customer environmental intelligence includes

demographic factors.

The process of a business and its stakeholders coming together for face-to-face conversations about issues of common concern is called stakeholder

dialogue.

Over time, the nature of business's relationship with its stakeholders often

evolves through a series of stages.

The drivers of stakeholder engagement are

goals, motivation, and operational capacity.

An issue's public profile indicates to managers

how significant an issue is for the organization, but it does not tell them what to do.

The issue management process consists of these steps in this order:

identify issue, analyze issue, generate options, take action, evaluate results.

Companies that believe they can make decisions unilaterally, without taking into consideration their impact on others, are

inactive.

What role does social media play in stakeholder engagement?

makes stakeholder communications faster and more effective, provides a forum for the firm to share information with the public via blogs and press releases offers a mechanism for the public to voice their opinions of the firm and its products via reviews All of these choices are correct.

The act of corporations working collaboratively with other businesses, concerned persons, and organizations is an example of stakeholder

networks.

An analysis of the stability or instability of a government is an example of scanning which type of environmental intelligence?

political

Public issues are also referred to as

political issues.

Firms that generally act only when forced to do so, and then in a defensive manner, are

reactive.

Stakeholder engagement is best described as a

relationship.

The role of special interest groups is an important element in acquiring intelligence from which environment?

social

The relevance and importance of stakeholders and their issues is known as

stakeholder materiality.

Scanning the competitor environment includes

All of these choices are correct. determining how many rivals may become allies. identifying the number of competing organizations. analyzing the growth rates of competing firms.

Effective global leaders deal with the complexity of public issues in what ways?

All of these choices are correct. learning from mistakes being flexible using creativity

When working well, the issue management process

Continuously cycles back to the beginning and repeats.