Business Final

Approximately how many work-related injuries or illnesses are reported each year? A. 6,000 B. 6,000,000 C. 5,000 D.5,000,000

5,000,000

Which agency enforces laws concerning air and water pollution? A. USDA B. FDA C. EPA D. CDC

EPA

What federal agency enforces Title VII of the Civil Rights Act of 1964? A. United States department of agriculture B. Food and drug administration C. Equal employment opportunity commission D. Better Business Bureau

Equal Employment Opportunity Commission

Which of the following portrays speakers' confidence and aids in keeping listeners engaged and focused on what is being said? A. Compliments B. Facial expression C. Specific instructions D. Eye contact

Eye contact

Which of the following cultural elements CANNOT be trained by practicing and can only be formed through experiencing the culture? A. Ritual B. Value C. Hero D. Symbol

Value

What are the two most common management structures? A. Alphabetical and numerical B. Organic and inorganic C. Chronological and reverse chronological D. Vertical and horizontal

Vertical and horizontal

Which of the following is NOT one of the challenges of managers who have young workers? A. Young workers are inexperienced B. Young workers can be unstable C. Young workers can be undependable D. Young workers know how to use new technology

Young workers know how to use new technology

Posture and hand gestures are included in which type of communication? A. Facial expression B. Body language C. Verbal communication D. Digital communication

Body language

Which of the following is NOT included in a business plan? A. Executive summary B. Vision statement C. Financial plan D. Building layout

Building layout

Immigration laws do NOT include laws regarding which of the following? A. Citizenship B. Social Security cards C. Global health concerns D. Green cards

Global health concerns

Which of the following terms describes "characters who are highly respected and serve as an ideal model in a culture?" A. Ritual B. Norm C. Symbol D. Hero

Hero

Effective management planning should be which of the following? A. Complex and stringent B. Realistic and flexible C. Difficult and unmanageable D. Easy and whimsical

Realistic and flexible

Evaluating employee performance helps with all of the following EXCEPT? A. Transfers B. Sick leave C. Layoffs D. Promotions

Sick leave

What percentage of job seekers use the Web to view job posts? A. 40% B. 50% C. 60% D. 70%

Sixty percent

Which of the following is NOT one of the other job-seeking means almost 60 percent of job seekers rely on? A. Agency placement B. Industry newsletters C. Hearing about jobs from friends D. Professional organizations

Industry newsletters

In order to ensure all prospects are treated fairly, which of the following does the presentation recommend? A. Hire from within whenever possible B. Do not rely on resumes or applications and ask the same questions in all interviewers C. Base recruitment and hiring decisions largely on gut feelings and intuition D. Keep records of resumes, interview all qualified candidates and call interviewees references

Keep records of resumes, interview all qualified candidates and call interviewees' references

Which of the following are the debts or obligations of a business? A. Assets B. Liabilities C. Owner's equity D. Bonds

Liabilities

Which of the following types of authority gives the supervisor the right to direct the work of his or her employees without consulting others? A. Line authority B. Staff authority C. Functional authority D. Department authority

Line authority

Pricing is only considered a competitive advantage when quality is high enough to support high prices. A. True B. False

True

Which of the following is the rate at which an employer gains and loses employees? A. Turnover ratio B. Turnover rate C. Promotion ratio D. Promotion rate

Turnover rate

Which type of communication is especially important in leadership as it is the primary method used to address others? A. Verbal communication B. Written communication C. Nonverbal communication D. Digital communication

Verbal communication

Which of the following occurs when decisions are made by the individuals who are the closest to the problem? A. Authorization B. Centralization C. Supervision D. Decentralization

Decentralization

Which of the following defines the various roles of company employees? A. Organizational structure B. Organizational venue C. Organizational initiative D. Organizational program

Organizational structure

Which of the following requires an individual to complete the same small task over and over again in order to contribute to a final project? A. Span of control B. Work specialization C. Multitasking D. Chain of command

Work specialization

If leave is foreseeable, how much advance notice should be given? A. 10 days B. 20 days C. 30 days D. 40 days

30 days

According to the 2010 census, how many people in the United States are age 65 or older? A. 25.3 million B. 30.3 million C. 35.3 million D. 40.3 million

40.3 million

Which of the following is NOT an activity associated with the controlling function of management? A. Allowing for missed deadlines B. Setting standards C. Evaluating performance D. Solving problems

Allowing for missed deadlines

Which of the following tips for being recruited is often expressed by the term, "it is not what you know, it is who you know"? A. Research the company you are being recruited by B. Always network C. Check for benefits D. Apply for jobs you're qualified for

Always network

Which of the following is NOT a function of management? A. Analyzing B. Directing C. Organizing D. Planning

Analyzing

Which of the following is NOT a role the Human Resources department plays when helping orient employees? A. Introducing co-workers B. Helping fill out paperwork C. Assisting employees in their adjustment phase D. Analyzing new employee morale

Analyzing new employee morale

Which of the following is a document outlining a business's goals and strategies? A. Strategic initiative B. Organizational guidelines C. Business plan D. Dissertation

Business Plan

How are horizontal organizations organized? A. By teams B. By managers C. By coaches D. By process

By process

How can the cost of Internet job posting be lessened? A. By shortening the time the job will be posted B. By writing concise job postings C. By also purchasing advertising space on the posting site D. By purchasing packages to post more than one job opening

By purchasing packages to post more than one job opening

According to the presentation, which of the following impacts businesses the most? A. Organizational structure B. Business cycle C. Leadership D. Competition

Competition

Which of the following is NOT a source of funding? A. Borrowing funds B. Selling stocks C. Investors D. Decreasing owner contributions

Decreasing owner contributions

Which of the following is an example or ergonomically arranged office equipment? A. Fire escape routes B. Desks and computer screens at proper height and angles C. Multiple screens for each computer station D. Window access

Desks and computer screens at proper height and angles

Which of the following is not covered under Title VII of the CIvil Rights Act? A. Sexual harassment B. Discrimination based on pregnancy C. Discrimination based on disability D. Discrimination based on political views

Discrimination based on political views

Which of the following is NOT a responsibility of the Finance department? A. Managing the use of company funds B. Obtaining needed funds C. Creating a financial plan D. Establishing external relations

Establishing external relations

Which act provided child labor laws? A. Occupational safety and health act B. Family and medical leave act C. Age discrimination act of 1967 D. Fair labor standard act

Fair Labor Standard Act

Which trait of a leader helps prevent jumping to conclusions and making mistakes based on misinformation? A. Creativity B. Fairness C. Confidence D. Dedication

Fairness

What is another term for horizontal organization? A. Expanding the organization B. Stretching the organization C. Flattening the organization D. Spreading out the organization

Flattering the organization

Which of the following is the ability to give group members credit for group accomplishments and take the blame if mistakes are made by the group? A. Fairness B. Humility C. Creativity D. Confidence

Humility

Buyer power ___________ when there are fewer buyers A. Increases B. Decreases C. Is unaffected

Increases

Karen hired her husband without posting the job opening or interviewing other candidates. What is wrong with this scenario? A. It breaks immigration laws B. It is discrimination based on sex C. It is not ethical D. It is discrimination based on age

It is not ethical

Why is Title VII of the Civil Rights ct of 1964 important to the multicultural workplace? A. Makes discrimination illegal in employment against individuals on the basis of race in national origin B. It was a landmark decision by the US Supreme Court on the issue of abortion C. It declared state laws establishing segregated schools for black and white students unconstitutional D. Upheld the constitutionality of state laws requiring racial segregation in public facilities

Makes discrimination illegal in employment against individuals on the basis of race and national origin

________________ pertains to the percentage of a firm's total sales in relation to the industry as a whole. A. Competitive advantage B. Target market C. Market share D. Supplier power

Market share

Which of the following is NOT a step of the employment process in the Human Resources department according to the presentation? A. Assess employment needs B. Recruit potential employees C. Selection of employee who fulfills goals D. Negotiate salary and benefits of new hires

Negotiate salary and benefits of new hires

Which of the following statements defines symbol? A. Objects which carry particular meaning for a culture B. Characters who are highly respected and serve as an ideal model in a culture C. Set of activities repeated in certain situations with specific meaning D. Socially constructed and historically transmitted patterns of meanings, premises and rules

Objects which carry a particular meaning for a culture

Which of the following is NOT a level of Maslow's hierarchy of needs? A. Self-actualization B. Self-esteem C. Personal interest D. Safety

Personal interest

Business responsibility can include responsibility to whom, apart from simply following laws? A. Society B. The business world C. The public school system D. The elderly

Society

Which of the following types of authority allows input and suggestions from additional staff members, but does not guarantee implementation? A. Department authority B. Staff authority C. Functional authority D. Employer authority

Staff authority

Your company has a confidentiality policy, however you were paid by a competitor to leak trade secrets. Due to this breach of confidentiality, which of the following could happen? A. Termination B. Promotion C. New job offer with competing company D. Job transfer

Termination

What is the glass ceiling? A. When an office is designed with skylights in every room B. The intangible barrier which prevents the advancement of women and minorities in a corporate environment, regardless of their qualifications or achievements C. A term describing the limitless options for women and minorities who are continually advancing in the corporate environment D. The intangible barrier recent graduates face in the corporate environment

Th intangible barrier which prevents the advancement of women and minorities in a corporate environment, regardless of their qualifications or achievements

Which of the following accurately describes assertiveness? A. The ability to listen to and consider others' ideas and opinions B. The practice of applying force or pressure C. The ability to clearly state expectations and enforce consequences D. The practice of using repetition and closely monitoring all actions

The ability to clearly state expectations and enforce consequences

Which of the following will earn leaders commitment and loyalty from group members? A. The ability to be understanding and kind B. The ability to give appreciation and compensation C. The ability to gain trust and respect D. The ability to complete a large amount of work

The ability to gain trust and respect

What is the purpose of a diversity plan? A. To discourage diversity within an organization B. To promote and enhance diversity within an organization C. To allow employees to remain ignorant on diversity awareness and skills D. To completely disregard the diversity continuum

To promote and enhance diversity within an organization

Employers are required to pay overtime after how many hours have been worked? A. 20 hours per week B. 30 hours per week C. 40 hours per week D. 50 hours per week

40 hours per week

According to the presentation, which of the following is social change based upon? A. Organizational structure B. Business cycle C. Consumer behavior D. Competition

Consumer behavior

______________ attracts existing and new customers and promotes the overall image of the company. A. Advertising B. Buyer power C. Market share D. Networking

Advertising

Which of the following describes "making a judgement about a person simply based upon their age"? A. Race discrimination B. Ageism C. Stereotype D. Ethnocentricity

Ageism

Items of value owned by a business are known as which of the following? A. Assets B. Liabilities C. Owner's equity D. Bonds

Assets

Which of the following terms is used to define people who were born between 1946 and 1964 A. Baby boomers B. Generation X C. Generation Y D. Generation Z

Baby boomers

Which of the following is NOT considered good behavior where business ethics are concerned? A. Truthfulness B. Fairness C. Taking into account the well-being of everyone involved D. Bait and switch advertising

Bait-and-switch advertising

Which of the following are precautions to take when initially working with other cultures? A. Be polite and always offer formal greetings B. Play up American humor C. Embrace physical contact D. Always discuss politics

Be polite and always offer formal greetings

According to the presentation, why is the Finance and Accounting department important to a business? A. Controls hiring decisions B. Businesses cannot exist without cash flow C. Focuses on the worth of the company D. Controls the Human Resources department

Businesses cannot exist without cash flow

Which of the following is the principle in which an employee should have only one supervisor to whom he or she is responsible? A. Span of control B. Authorization C. Supervision D. Chain of command

Chain of command

Which law requires automobile makers to modify engines to meet higher emission standards? A. Air and water pollution act B. Clean air act C. Automobile emission act D. Modified engine act

Clean Air Act

Which of the following is NOT a factor determining competition? A. Technology B. Advertising methods C. Price of products D. Climate of locations

Climate of locations

To prevent too much information resulting in group members becoming confused, misinformed or overwhelmed, verbal communication should be which of the following? A. Clear B. Coherent C. Confident D. Concise

Coherent

Which of the following is a challenge in a multicultural workplace? A. Communicating among and between cultures B. Constant respect for individual differences C. Absence of legal issues D. Increased levels of creativity

Communicating among and between cultures

Type of industry causes competition to be higher when ______________. A. Companies have a varying level of product quality B. Companies all offer products of equal quality

Companies all offer products of equal quality.

____________________decreases when there are many competitors whose products and services are equally attractive to customers. A. Competitive rivalry B. Threat of substitution C. Threat of regression D. Threat of new entry

Competitive rivalry

Which of the following is an example of a recycling program which does not deconstruct old products to make new ones? A. Glass recycling program B. Tire recycling program C. Computer recycling program D. Plastic recycling program

Computer recycling program

Which of the following explains how a culture manifests itself in different layers? A. Socio-cultural system model B. Cultural location model C. Cultural onion model D. Dimensions of diversity model

Cultural onion model

Which of the following is a diversity issue found in the workplace? A. Disability B. Hair color C. Eye color D. Shoe size

Disability

Which of the following describes affirmative action? A. Designed to prevent discrimination in the workplace, higher education and government contracting by promoting diversity B. Designed as an independent federal agency to enforce federal laws prohibiting job discrimination C. The highest level a minority or a woman may reach when climbing the corporate ladder D. Says it is illegal to discriminate in employment against individuals on the basis of race, color, religion, sex, national origin or disability

Designed to prevent discrimination the workplace, higher education and government contracting by promoting diversity

Which of the following is NOT a benefit of a multicultural workplace? A. Increased productivity B. Greater qualified and skilled workers C. Ability to capitalize on new markets D. Less customer service

Less customer service

Porter's Five Forces is a concept which helps companies analyze their ___________. A. Industry B. Strengths and weaknesses C. Employees D. Management style

Industry

Which of the following means without physical presence; unable to be held or touched. A. Tangible B. Intangible C. Good D. Service

Intangible

Nathan is not consistent concerning values, ethics and actions. He can alienate others and negatively affect morale. Which of the following traits does he lack? A. Vision B. Assertiveness C. Humility D. Integrity

Integrity

Which of the following is true of nonverbal communication? A. It includes email and texting B. It is most effective when it occurs without verbal communication C. It allows for expression of thoughts without using words D. It is not an effective type of communication

It allows for expression of thoughts without using words

Which of the following is the ability of an individual to influence, motivate and enable others to contribute to the effectiveness and success of an organization? A. Leadership B. Planning C. Effectiveness D. Motivation

Leadership

The Americans with Disabilities Act does not require employees to do which of the following? A. Ask about applicants abilities, not their disabilities B. Ensure building and workspaces meet ADA guidelines C. Make accommodations that would cause financial hardship D. Provide equal compensation, benefits and salary

Make accommodations that would cause financial hardship

Which of the following types of departmentalization groups activities based on work or customer flow? A. Process departmentalization B. Marketing departmentalization C. Functional departmentalization D. Homogeneous departmentalization

Process departmentalization

Which of the following types of departmentalization works well for companies with multiple product lines? A. Product departmentalization B. Marketing departmentalization C. Functional departmentalization D. Homogeneous departmentalization

Product departmentalization

How should employers promote nutrition and exercise in the workplace? A. Require employees to participate in a diet contest B. Provide discounts to area gyms C. Offer promotions to employees with the least percentage of body fat D. Provide incentives to employees who visit with a dietitian

Provide discounts to area gyms

Josh had a job interview in which he was unable to answer some questions because he didn't know enough about the open job position. What should have done before the interview? A. Researched the company B. Networked C. Checked for benefits D. Applied for jobs he is qualified for

Researched the company

Which of the following is defined as a businesses operating policies and procedures and include plans for growth and expansion? A. Executive summary B. Executive initiative C. Strategic operating procedures D. Strategic guidelines

Strategic guidelines

The Statue of Liberty is an example of which of the following? A. Ritual B. Hero C. Symbol D. Value

Symbol

Which of the following is NOT one of Dr. Heuman's suggestions to avoid ageism? A. Make friends with people of different ages B. Stand up against ageism C. Talk louder when speaking to an old person D. Avoid asking people's age

Talk louder when speaking to an old person

Which of the following is NOT one of Porter's Five Forces? A. Competitive rivalry B. Threat of substitution C. Threat of regression D. Threat of new entry

Threat of regression

The ability and likelihood of customers finding another way to get products or services a company offers is known as which of the following? A. Competitive rivalry B. Threat of substitution C. Threat of regression D. Threat of new entry

Threat of substitution

Which of the following types of authority can create problems of overlapping authority? A. Line authority B. Employer authority C. Functional authority D. Department authority

Functional authority

Which of the following types of departmentalization involves grouping individuals into departments based on different tasks? A. Product departmentalization B. Functional departmentalization C. Process departmentalization D. Target market departmentalization

Functional departmentalization

A company divides employees into eastern, southern, western and central regions. Which of the following describes such departmentalization? A. Product departmentalization B. Geographic departmentalization C. Process departmentalization D. Target market departmentalization

Geographic departmentalization

Which of the following is NOT a quality of a good leader? A. Character B. Vision C. Knowledge D. Greed

Greed

According to the presentation, which of the following is NOT a stereotype other cultures make about Americans? A. Informal B. Boastful C. Wealthy D. Knowledgeable of other countries

Knowledgeable of other countries

What is the most common form of job posting? A. Radio advertising B. Internet advertising C. Television advertising D. Newspaper advertising

Newspaper advertising

Monica is writing a want ad for a newspaper advertisement. Who should she list as the contact person? A. The interviewer B. The company president C. The human resources manager D. The person writing the want ad

The interviewer

Which of the following should not be considered when creating workplace policies? A. They should be clear and concise B. They should be communicated through multiple channels C. They should be reviewed once D. They should be practiced by all employees

They should be reviewed once