Business Final
Approximately how many work-related injuries or illnesses are reported each year? A. 6,000 B. 6,000,000 C. 5,000 D.5,000,000
5,000,000
Which agency enforces laws concerning air and water pollution? A. USDA B. FDA C. EPA D. CDC
EPA
What federal agency enforces Title VII of the Civil Rights Act of 1964? A. United States department of agriculture B. Food and drug administration C. Equal employment opportunity commission D. Better Business Bureau
Equal Employment Opportunity Commission
Which of the following portrays speakers' confidence and aids in keeping listeners engaged and focused on what is being said? A. Compliments B. Facial expression C. Specific instructions D. Eye contact
Eye contact
Which of the following cultural elements CANNOT be trained by practicing and can only be formed through experiencing the culture? A. Ritual B. Value C. Hero D. Symbol
Value
What are the two most common management structures? A. Alphabetical and numerical B. Organic and inorganic C. Chronological and reverse chronological D. Vertical and horizontal
Vertical and horizontal
Which of the following is NOT one of the challenges of managers who have young workers? A. Young workers are inexperienced B. Young workers can be unstable C. Young workers can be undependable D. Young workers know how to use new technology
Young workers know how to use new technology
Posture and hand gestures are included in which type of communication? A. Facial expression B. Body language C. Verbal communication D. Digital communication
Body language
Which of the following is NOT included in a business plan? A. Executive summary B. Vision statement C. Financial plan D. Building layout
Building layout
Immigration laws do NOT include laws regarding which of the following? A. Citizenship B. Social Security cards C. Global health concerns D. Green cards
Global health concerns
Which of the following terms describes "characters who are highly respected and serve as an ideal model in a culture?" A. Ritual B. Norm C. Symbol D. Hero
Hero
Effective management planning should be which of the following? A. Complex and stringent B. Realistic and flexible C. Difficult and unmanageable D. Easy and whimsical
Realistic and flexible
Evaluating employee performance helps with all of the following EXCEPT? A. Transfers B. Sick leave C. Layoffs D. Promotions
Sick leave
What percentage of job seekers use the Web to view job posts? A. 40% B. 50% C. 60% D. 70%
Sixty percent
Which of the following is NOT one of the other job-seeking means almost 60 percent of job seekers rely on? A. Agency placement B. Industry newsletters C. Hearing about jobs from friends D. Professional organizations
Industry newsletters
In order to ensure all prospects are treated fairly, which of the following does the presentation recommend? A. Hire from within whenever possible B. Do not rely on resumes or applications and ask the same questions in all interviewers C. Base recruitment and hiring decisions largely on gut feelings and intuition D. Keep records of resumes, interview all qualified candidates and call interviewees references
Keep records of resumes, interview all qualified candidates and call interviewees' references
Which of the following are the debts or obligations of a business? A. Assets B. Liabilities C. Owner's equity D. Bonds
Liabilities
Which of the following types of authority gives the supervisor the right to direct the work of his or her employees without consulting others? A. Line authority B. Staff authority C. Functional authority D. Department authority
Line authority
Pricing is only considered a competitive advantage when quality is high enough to support high prices. A. True B. False
True
Which of the following is the rate at which an employer gains and loses employees? A. Turnover ratio B. Turnover rate C. Promotion ratio D. Promotion rate
Turnover rate
Which type of communication is especially important in leadership as it is the primary method used to address others? A. Verbal communication B. Written communication C. Nonverbal communication D. Digital communication
Verbal communication
Which of the following occurs when decisions are made by the individuals who are the closest to the problem? A. Authorization B. Centralization C. Supervision D. Decentralization
Decentralization
Which of the following defines the various roles of company employees? A. Organizational structure B. Organizational venue C. Organizational initiative D. Organizational program
Organizational structure
Which of the following requires an individual to complete the same small task over and over again in order to contribute to a final project? A. Span of control B. Work specialization C. Multitasking D. Chain of command
Work specialization
If leave is foreseeable, how much advance notice should be given? A. 10 days B. 20 days C. 30 days D. 40 days
30 days
According to the 2010 census, how many people in the United States are age 65 or older? A. 25.3 million B. 30.3 million C. 35.3 million D. 40.3 million
40.3 million
Which of the following is NOT an activity associated with the controlling function of management? A. Allowing for missed deadlines B. Setting standards C. Evaluating performance D. Solving problems
Allowing for missed deadlines
Which of the following tips for being recruited is often expressed by the term, "it is not what you know, it is who you know"? A. Research the company you are being recruited by B. Always network C. Check for benefits D. Apply for jobs you're qualified for
Always network
Which of the following is NOT a function of management? A. Analyzing B. Directing C. Organizing D. Planning
Analyzing
Which of the following is NOT a role the Human Resources department plays when helping orient employees? A. Introducing co-workers B. Helping fill out paperwork C. Assisting employees in their adjustment phase D. Analyzing new employee morale
Analyzing new employee morale
Which of the following is a document outlining a business's goals and strategies? A. Strategic initiative B. Organizational guidelines C. Business plan D. Dissertation
Business Plan
How are horizontal organizations organized? A. By teams B. By managers C. By coaches D. By process
By process
How can the cost of Internet job posting be lessened? A. By shortening the time the job will be posted B. By writing concise job postings C. By also purchasing advertising space on the posting site D. By purchasing packages to post more than one job opening
By purchasing packages to post more than one job opening
According to the presentation, which of the following impacts businesses the most? A. Organizational structure B. Business cycle C. Leadership D. Competition
Competition
Which of the following is NOT a source of funding? A. Borrowing funds B. Selling stocks C. Investors D. Decreasing owner contributions
Decreasing owner contributions
Which of the following is an example or ergonomically arranged office equipment? A. Fire escape routes B. Desks and computer screens at proper height and angles C. Multiple screens for each computer station D. Window access
Desks and computer screens at proper height and angles
Which of the following is not covered under Title VII of the CIvil Rights Act? A. Sexual harassment B. Discrimination based on pregnancy C. Discrimination based on disability D. Discrimination based on political views
Discrimination based on political views
Which of the following is NOT a responsibility of the Finance department? A. Managing the use of company funds B. Obtaining needed funds C. Creating a financial plan D. Establishing external relations
Establishing external relations
Which act provided child labor laws? A. Occupational safety and health act B. Family and medical leave act C. Age discrimination act of 1967 D. Fair labor standard act
Fair Labor Standard Act
Which trait of a leader helps prevent jumping to conclusions and making mistakes based on misinformation? A. Creativity B. Fairness C. Confidence D. Dedication
Fairness
What is another term for horizontal organization? A. Expanding the organization B. Stretching the organization C. Flattening the organization D. Spreading out the organization
Flattering the organization
Which of the following is the ability to give group members credit for group accomplishments and take the blame if mistakes are made by the group? A. Fairness B. Humility C. Creativity D. Confidence
Humility
Buyer power ___________ when there are fewer buyers A. Increases B. Decreases C. Is unaffected
Increases
Karen hired her husband without posting the job opening or interviewing other candidates. What is wrong with this scenario? A. It breaks immigration laws B. It is discrimination based on sex C. It is not ethical D. It is discrimination based on age
It is not ethical
Why is Title VII of the Civil Rights ct of 1964 important to the multicultural workplace? A. Makes discrimination illegal in employment against individuals on the basis of race in national origin B. It was a landmark decision by the US Supreme Court on the issue of abortion C. It declared state laws establishing segregated schools for black and white students unconstitutional D. Upheld the constitutionality of state laws requiring racial segregation in public facilities
Makes discrimination illegal in employment against individuals on the basis of race and national origin
________________ pertains to the percentage of a firm's total sales in relation to the industry as a whole. A. Competitive advantage B. Target market C. Market share D. Supplier power
Market share
Which of the following is NOT a step of the employment process in the Human Resources department according to the presentation? A. Assess employment needs B. Recruit potential employees C. Selection of employee who fulfills goals D. Negotiate salary and benefits of new hires
Negotiate salary and benefits of new hires
Which of the following statements defines symbol? A. Objects which carry particular meaning for a culture B. Characters who are highly respected and serve as an ideal model in a culture C. Set of activities repeated in certain situations with specific meaning D. Socially constructed and historically transmitted patterns of meanings, premises and rules
Objects which carry a particular meaning for a culture
Which of the following is NOT a level of Maslow's hierarchy of needs? A. Self-actualization B. Self-esteem C. Personal interest D. Safety
Personal interest
Business responsibility can include responsibility to whom, apart from simply following laws? A. Society B. The business world C. The public school system D. The elderly
Society
Which of the following types of authority allows input and suggestions from additional staff members, but does not guarantee implementation? A. Department authority B. Staff authority C. Functional authority D. Employer authority
Staff authority
Your company has a confidentiality policy, however you were paid by a competitor to leak trade secrets. Due to this breach of confidentiality, which of the following could happen? A. Termination B. Promotion C. New job offer with competing company D. Job transfer
Termination
What is the glass ceiling? A. When an office is designed with skylights in every room B. The intangible barrier which prevents the advancement of women and minorities in a corporate environment, regardless of their qualifications or achievements C. A term describing the limitless options for women and minorities who are continually advancing in the corporate environment D. The intangible barrier recent graduates face in the corporate environment
Th intangible barrier which prevents the advancement of women and minorities in a corporate environment, regardless of their qualifications or achievements
Which of the following accurately describes assertiveness? A. The ability to listen to and consider others' ideas and opinions B. The practice of applying force or pressure C. The ability to clearly state expectations and enforce consequences D. The practice of using repetition and closely monitoring all actions
The ability to clearly state expectations and enforce consequences
Which of the following will earn leaders commitment and loyalty from group members? A. The ability to be understanding and kind B. The ability to give appreciation and compensation C. The ability to gain trust and respect D. The ability to complete a large amount of work
The ability to gain trust and respect
What is the purpose of a diversity plan? A. To discourage diversity within an organization B. To promote and enhance diversity within an organization C. To allow employees to remain ignorant on diversity awareness and skills D. To completely disregard the diversity continuum
To promote and enhance diversity within an organization
Employers are required to pay overtime after how many hours have been worked? A. 20 hours per week B. 30 hours per week C. 40 hours per week D. 50 hours per week
40 hours per week
According to the presentation, which of the following is social change based upon? A. Organizational structure B. Business cycle C. Consumer behavior D. Competition
Consumer behavior
______________ attracts existing and new customers and promotes the overall image of the company. A. Advertising B. Buyer power C. Market share D. Networking
Advertising
Which of the following describes "making a judgement about a person simply based upon their age"? A. Race discrimination B. Ageism C. Stereotype D. Ethnocentricity
Ageism
Items of value owned by a business are known as which of the following? A. Assets B. Liabilities C. Owner's equity D. Bonds
Assets
Which of the following terms is used to define people who were born between 1946 and 1964 A. Baby boomers B. Generation X C. Generation Y D. Generation Z
Baby boomers
Which of the following is NOT considered good behavior where business ethics are concerned? A. Truthfulness B. Fairness C. Taking into account the well-being of everyone involved D. Bait and switch advertising
Bait-and-switch advertising
Which of the following are precautions to take when initially working with other cultures? A. Be polite and always offer formal greetings B. Play up American humor C. Embrace physical contact D. Always discuss politics
Be polite and always offer formal greetings
According to the presentation, why is the Finance and Accounting department important to a business? A. Controls hiring decisions B. Businesses cannot exist without cash flow C. Focuses on the worth of the company D. Controls the Human Resources department
Businesses cannot exist without cash flow
Which of the following is the principle in which an employee should have only one supervisor to whom he or she is responsible? A. Span of control B. Authorization C. Supervision D. Chain of command
Chain of command
Which law requires automobile makers to modify engines to meet higher emission standards? A. Air and water pollution act B. Clean air act C. Automobile emission act D. Modified engine act
Clean Air Act
Which of the following is NOT a factor determining competition? A. Technology B. Advertising methods C. Price of products D. Climate of locations
Climate of locations
To prevent too much information resulting in group members becoming confused, misinformed or overwhelmed, verbal communication should be which of the following? A. Clear B. Coherent C. Confident D. Concise
Coherent
Which of the following is a challenge in a multicultural workplace? A. Communicating among and between cultures B. Constant respect for individual differences C. Absence of legal issues D. Increased levels of creativity
Communicating among and between cultures
Type of industry causes competition to be higher when ______________. A. Companies have a varying level of product quality B. Companies all offer products of equal quality
Companies all offer products of equal quality.
____________________decreases when there are many competitors whose products and services are equally attractive to customers. A. Competitive rivalry B. Threat of substitution C. Threat of regression D. Threat of new entry
Competitive rivalry
Which of the following is an example of a recycling program which does not deconstruct old products to make new ones? A. Glass recycling program B. Tire recycling program C. Computer recycling program D. Plastic recycling program
Computer recycling program
Which of the following explains how a culture manifests itself in different layers? A. Socio-cultural system model B. Cultural location model C. Cultural onion model D. Dimensions of diversity model
Cultural onion model
Which of the following is a diversity issue found in the workplace? A. Disability B. Hair color C. Eye color D. Shoe size
Disability
Which of the following describes affirmative action? A. Designed to prevent discrimination in the workplace, higher education and government contracting by promoting diversity B. Designed as an independent federal agency to enforce federal laws prohibiting job discrimination C. The highest level a minority or a woman may reach when climbing the corporate ladder D. Says it is illegal to discriminate in employment against individuals on the basis of race, color, religion, sex, national origin or disability
Designed to prevent discrimination the workplace, higher education and government contracting by promoting diversity
Which of the following is NOT a benefit of a multicultural workplace? A. Increased productivity B. Greater qualified and skilled workers C. Ability to capitalize on new markets D. Less customer service
Less customer service
Porter's Five Forces is a concept which helps companies analyze their ___________. A. Industry B. Strengths and weaknesses C. Employees D. Management style
Industry
Which of the following means without physical presence; unable to be held or touched. A. Tangible B. Intangible C. Good D. Service
Intangible
Nathan is not consistent concerning values, ethics and actions. He can alienate others and negatively affect morale. Which of the following traits does he lack? A. Vision B. Assertiveness C. Humility D. Integrity
Integrity
Which of the following is true of nonverbal communication? A. It includes email and texting B. It is most effective when it occurs without verbal communication C. It allows for expression of thoughts without using words D. It is not an effective type of communication
It allows for expression of thoughts without using words
Which of the following is the ability of an individual to influence, motivate and enable others to contribute to the effectiveness and success of an organization? A. Leadership B. Planning C. Effectiveness D. Motivation
Leadership
The Americans with Disabilities Act does not require employees to do which of the following? A. Ask about applicants abilities, not their disabilities B. Ensure building and workspaces meet ADA guidelines C. Make accommodations that would cause financial hardship D. Provide equal compensation, benefits and salary
Make accommodations that would cause financial hardship
Which of the following types of departmentalization groups activities based on work or customer flow? A. Process departmentalization B. Marketing departmentalization C. Functional departmentalization D. Homogeneous departmentalization
Process departmentalization
Which of the following types of departmentalization works well for companies with multiple product lines? A. Product departmentalization B. Marketing departmentalization C. Functional departmentalization D. Homogeneous departmentalization
Product departmentalization
How should employers promote nutrition and exercise in the workplace? A. Require employees to participate in a diet contest B. Provide discounts to area gyms C. Offer promotions to employees with the least percentage of body fat D. Provide incentives to employees who visit with a dietitian
Provide discounts to area gyms
Josh had a job interview in which he was unable to answer some questions because he didn't know enough about the open job position. What should have done before the interview? A. Researched the company B. Networked C. Checked for benefits D. Applied for jobs he is qualified for
Researched the company
Which of the following is defined as a businesses operating policies and procedures and include plans for growth and expansion? A. Executive summary B. Executive initiative C. Strategic operating procedures D. Strategic guidelines
Strategic guidelines
The Statue of Liberty is an example of which of the following? A. Ritual B. Hero C. Symbol D. Value
Symbol
Which of the following is NOT one of Dr. Heuman's suggestions to avoid ageism? A. Make friends with people of different ages B. Stand up against ageism C. Talk louder when speaking to an old person D. Avoid asking people's age
Talk louder when speaking to an old person
Which of the following is NOT one of Porter's Five Forces? A. Competitive rivalry B. Threat of substitution C. Threat of regression D. Threat of new entry
Threat of regression
The ability and likelihood of customers finding another way to get products or services a company offers is known as which of the following? A. Competitive rivalry B. Threat of substitution C. Threat of regression D. Threat of new entry
Threat of substitution
Which of the following types of authority can create problems of overlapping authority? A. Line authority B. Employer authority C. Functional authority D. Department authority
Functional authority
Which of the following types of departmentalization involves grouping individuals into departments based on different tasks? A. Product departmentalization B. Functional departmentalization C. Process departmentalization D. Target market departmentalization
Functional departmentalization
A company divides employees into eastern, southern, western and central regions. Which of the following describes such departmentalization? A. Product departmentalization B. Geographic departmentalization C. Process departmentalization D. Target market departmentalization
Geographic departmentalization
Which of the following is NOT a quality of a good leader? A. Character B. Vision C. Knowledge D. Greed
Greed
According to the presentation, which of the following is NOT a stereotype other cultures make about Americans? A. Informal B. Boastful C. Wealthy D. Knowledgeable of other countries
Knowledgeable of other countries
What is the most common form of job posting? A. Radio advertising B. Internet advertising C. Television advertising D. Newspaper advertising
Newspaper advertising
Monica is writing a want ad for a newspaper advertisement. Who should she list as the contact person? A. The interviewer B. The company president C. The human resources manager D. The person writing the want ad
The interviewer
Which of the following should not be considered when creating workplace policies? A. They should be clear and concise B. They should be communicated through multiple channels C. They should be reviewed once D. They should be practiced by all employees
They should be reviewed once
