Business Management Ch. 14-16

macrobarriers

A manager at the technology company Future Visions finds that a major barrier to communication is that people keep needing an increasing amount of information. This best fits into the communication barrier category of​ _______.

Grapevine

An informal organizational communication network that is NOT controlled by top executives is called which of the​ following?

A high need for achievement

Anita wants to improve the efficiency of her​ department's use of resources beyond their current goals. She is very concerned with the success of her department. She wants all of her employees to exceed their goals because she wants everyone to constantly strive to reach higher. According to​ McClelland, Anita most likely has which of the​ following?

emotional intelligence

An​ individual's ___________________ is characterized by​ self-awareness, self-motivation,​ self-regulation, empathy for​ others, and adeptness in building relationships.

Having concern for workers as people.

Blair Service wants its managers to be leaders. Which of the following behaviors best fits with being a leader versus being a​ manager?

The Grapevine

Can best be described as the informal organizational communication network.

Noncompetitiveness with team members

Coach Smith tries to drill into her athletes that the team wins and loses together. There are no individual​ players, only the team. She is demonstrating which characteristic of an effective​ coach?

Verbal Communication

Communication that uses either spoken or written words to share information with others

trait approach to personality

Early leadership research that assumed a good leader is​ born, not​ made, is known as the​ _______.

Communication Macro-barriers

Factors that hinder successful communication in a general communication situation.

Formal Organizational Communication

Follows the lines of the organization chart, which depicts relationships of people and jobs and shows the formal channels of communication among them.

Transformational leadership

Founder Reynolds exhibits leadership that inspires organizational success by affecting​ followers' beliefs and values. What type of leadership does this​ describe?

Raise​ followers' awareness

Founder Reynolds needs to create a vision of what the organization should be and build both commitment to the vision and change that support the vision. What else must Reynolds do as a transformational​ leader?

maintains a calculated and logical focus on organizational processes and exhibits a genuine concern for workers as people

Founder of Red Frog​ Events, Joe​ Reynolds, combines management and leadership in a similar fashion as defined in the Leader versus Manager section of the textbook by demonstrating that he​ _______.

servant

Gary works hard to help his followers reach their dreams and aspirations. He is​ a(n) ______________ leader.

flextime

In a marketing​ firm, workers are allowed to schedule the hours they start and end work as long as work is appropriately completed. This is an example of​ _______.

Job enlargement

In order to lessen the boredom that his employees​ feel, Steve is going to increase the number of parts each employee assembles to allow for more variety in the job. This is an example of which job design​ strategy?

Subordinate-centered

In the Tannenbaum and Schmidt leadership​ continuum, managers displaying leadership behaviors that are more democratic are known as which of the​ following?

Decoding

Interpreting the message to determine its meaning.

intrinsic

Jesse feels personal satisfaction when he mows his elderly​ neighbor's yard. This satisfaction comes directly from performing the task and is known as​ a(n) ___________ reward.

​job-centered behavior

John is a manager who exhibits many workplace behaviors focused on how well subordinates perform their jobs. In the leader behaviors identified in the Michigan​ studies, these types of behaviors are known as​ _______.

the gossip grapevine

John tends to be the one who tells everyone else the information on the grapevine at his company. This is an example of the grapevine pattern of​ _______.

Having a competitive mindset

Jose wants his managers to improve in emotional intelligence as he thinks it will help organizational productivity. If he is creating a training program to increase emotional​ intelligence, which of the following skills areas is LEAST​ relevant?

Relatedness need

Kate gets significant enjoyment from interacting with her​ co-workers and feels she has strong interpersonal relationships with them. According to​ Alderfer's ERG​ Theory, this example involves Kate primarily fulfilling which​ need?

Equity theory

Kathryn feels she is underpaid for the job that she performs at Ballston Industries. Because of​ this, she has decided to seek a new position with better pay and benefits. This is an example of which motivation​ theory?

Communicating

Larry wants to make sure that his organization functions well. Based on the primary management activities in the influencing​ subsystem, which function is the most central to this​ goal?

Remove distractions

Linda is trying to listen to Sarah. To give her full​ attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good​ listening?

Process theory

Marie is a motivation researcher who focuses her attention on the steps that take place when a person is motivated. This best fits with which motivation theory basic​ type?

She promotes learning for all organization members

Marla is a transformational leader in the logistics company she works for. Which leader behavior below best supports the idea she is a transformational​ leader?

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... always tell followers what they must do in their jobs.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... be​ flexible, changing your leadership style as dictated by changing circumstances.

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... focus on matching your​ low-task/low-relationships leadership style with followers who are of average job maturity.

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... make decisions alone even if your subordinates are capable of helping you make those decisions.

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... realize that​ you'll be successful as a leader​ because, given your​ traits, it's obvious you were born to be a leader.

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... remember that managing and leading are synonymous.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... sometimes act​ entrepreneurially, functioning as if​ you're self-employed.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... sometimes think of yourself as a steward and follow the concept of servant leadership.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... think about integrating concepts from theories such as transformational leadership and servant leadership in order to develop the best leadership style for you personally.

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... understand that the profitability of your organization is a force influencing your leadership decisions.

N

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... use chronological follower maturity as the main factor in determining your leadership style.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... use position power to influence follower behavior.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... use the​ path-goal theory of leadership as your rationale to clarify the follower behavior necessary to earn organizational rewards.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... use​ employee-centered leadership to make and announce your decisions to your subordinates.

Y

Mr.​ Bechek, in meeting your leadership challenges at Bain​ & Company, you should... work to constantly improve your leadership style and your view of what you should be as a leader.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... enrich jobs by filling them with hygiene factors.

Y

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... give people opportunities to grow and develop in the workplace.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... keep in mind that both the​ long- and the​ short-term effects of the system 4 and system 1 management styles are essentially the same.

Y

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... keep in mind that people generally desire to interact with one another.

Y

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... know that the perceived value of the result of performing some behavior is the main determinant of motivation strength.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... pay people more money if you want them to be more committed to their work.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... remember that affiliation needs are more prevalent in organizations than are needs for power.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... remember that esteem needs represent hygiene factors related to a job but no motivators.

Y

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... remember that monetary and nonmonetary incentives can be equally effective in ensuring that organization members are appropriately motivated.

Y

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... rotate people through different jobs to make sure​ they're motivated over the longer term.

Y

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... sometimes simply communicate with others as a tactic for keeping them motivated in the workplace.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... strive to make compensation equitable as perceived by​ workers, but normally not by managers.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... strive to use a system 1 management style to ensure​ long-run company success.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... use punishment and negative reinforcement in the same way.

N

Mr.​ Cockerell, in meeting your motivation challenges at​ Disney, you should... ​normally, help high achievers set goals for themselves.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... be aware of your own emotions as well as the emotions of others in trying to influence people.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... be careful not to overload Evernote employees with complex information.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... communicate as well as lead and exercise the influencing management functions.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... consider field of experience in attempting to communicate successfully.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... construct communication networks to affect issues such as morale and accuracy of communication.

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... decode a message and then send it to Evernote employees.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... ensure that you​ don't use words in your messages that have too many meanings.

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... focus on eliminating the grapevine.

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... keep in mind that interpersonal communication is essentially the same thing as organizational communication.

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... keep in mind that sometimes the primary goal of your communication is simply to share information with other employees.

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... keep in mind that your informal communication will usually be a detriment to attaining company goals

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... not be concerned that your view of the Evernote employee with whom​ you're communicating can affect your messages to that individual.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... remember that your communication effectiveness will probably be affected by your listening ability.

Y

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... think of yourself as a​ source/encoder, who projects a message signal to a​ decoder/destination.

N

Mr.​ Libin, in meeting your communication challenges at​ Evernote, you should... use serial transmissions to avoid communication breakdowns.

extrinsic

Quentin works hard at his fast food job because he wants the money the job pays. This is an example of​ a(n) ___________ reward.

Forces in the manager

Rachel is giving her employees significant input into a decision because she is confident they can succeed and have relevant skills. According to the Tannenbaum and Schmidt leadership​ continuum, this best fits with which type of forces that determine leadership behavior in making​ decisions?

professional will

Red Frog Founder Reynolds reveals​ _____ in his discussions about how he makes most decisions for the​ long-term rather than the​ short-term effect. His vision of the organization depends on which​ attribute?

task structure

Rhonda is a leader who has a leadership style where she is skilled at clearly outlining goals and what needs to be done. This fits with the​ Fiedler's Contingency theory factor of​ _______.

Be patient

Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good​ listening?

Authentic

Samantha uses her moral beliefs to make decisions and shares her values with others. She is demonstrating which type of​ leadership?

Nonverbal communication

Sharing information without using words to encode thoughts

Go easy on argument and criticism

Shelby is listening to Hideki. As Hideki explains a recent work​ issue, Shelby disagrees with some of the things he is saying as she first hears​ them, but she works to avoid disagreeing with him as he gives his side of what happened. Shelby is demonstrating which commandment for good​ listening?

Listening

Shows organization members that the manager is interested in what subordinates have to say and encourages them to use formal communication channels in subsequent situations.

higher, lower

Some research suggests managers with​ __________ levels of emotional intelligence are more interpersonally effective when compared to managers with​ _________ levels of emotional intelligence.

Level 5

Taylor is the CEO of a large corporation. She is very modest about her accomplishments and is committed to building the​ long-term success of her company. She is demonstrating which type of​ leadership?

​Employee-centered behavior

The Michigan​ Studies, discussed in the​ text, pinpoint two basic types of leader behavior. From what you saw in the​ video, which of the following is more likely to represent founder​ Reynolds's type of​ leadership?

Structure behavior and consideration behavior

The OSU studies concluded there were two main types of leader behavior. They are known as which of the​ following?

situational approach

The idea that each instance of leadership is different and requires a unique set of​ leaders, followers, and leadership situations is known as the​ ______________.

Leadership

The process of directing the behavior of others toward the accomplishment of an objective is known as which of the​ following?

Influencing

The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following​ terms?

Encoding

The process of putting information into a form that can be received and understood by another individual.

Communication

The process of sharing information with other individuals and involves one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message

coaching

The​ ___________ leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.

A Signal

Transmitting from one person to another.

A rising trend among organizations to compete in the global business arena.

What is the primary reason that managers in the future will be challenged with changing their​ organizations?

Vroom-Yetton-Jago model

What theory of leadership is based on two important​ premises: organizational decisions should be of high quality and subordinates should accept and be committed to organizational decisions that are​ made?

formal organizational communication

When communication in an organization follows the lines of the organizational​ chart, this is referred to as​ ___________________.

Life cycle theory

Which leadership approach takes into account follower​ maturity, leader task​ behavior, and leader relationship​ behavior?

Controlling work activities

Which of the following is NOT one of the six primary management activities in the influencing​ subsystem?

Content theory

Which of the following is a theory of motivation that emphasizes​ people's internal​ characteristics?

Managerial communication

Which of the following is the most basic motivation strategy for​ managers?

Self-actualization needs

Which of the following refers to the top level of​ Maslow's hierarchy that focuses on maximizing an​ individual's potential?

Managing is broader in scope than leading.

Which statement about management and leadership is most likely​ TRUE?

Microbarriers

Which term refers to factors that hinder successful communication in a specific​ situation, such as perception and the​ source's view of the​ destination?

Transformational

Which type of leadership inspires organizational success by profoundly affecting​ followers' beliefs in what an organization should​ be, as well as their​ values, such as justice and​ integrity?

Enthusiasm for people

Zack tries to see the good in all of his subordinates. This is an example of which characteristic of an effective​ coach?

Communication

​______________ involves the process of one person projecting a message to one or more other​ people, which results in everyone arriving at a common understanding of the message.

Motivation

​______________ is the inner state that primarily causes an individual to behave in a way that ensures the accomplishment of some goal.