Business Management Exam 3 (FROM EXAM)
A performance appraisal system in which managers are evaluated by everyone around them-their boss, their peers, and their subordinates is known as _____.
360-degree feedback
The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages?
40
The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____.
Human Resources management
List your two favorite leadership principles presented since the last exam with a brief explanation. (video presentations)
My two favorite leadership principles were the law of victory which states that a good leader will do anything for his/her team to win. It also states that they set an example by encouraging their team towards victory. The other leadership principle is the law of addition that states that leaders serving other adds value and helps to maximize profits.
The _____ sets up a procedure for employees to vote on whether to have a union.
National Labor Relations Act
A satisfied employee tends to be:
absent less often
Employment requirements such as test scores and other qualifications are legally defined as having a(n) _____ on minorities and women when such individuals meet or pass the requirement at a rate less than 80 percent of the rate of majority group members.
adverse impact
Identify the personality trait that is included in the Big Five Model of personality.
agreeableness
Which of the following is a weakness associated with budgeting?
budgets can limit innovation and change
In the control process, which of the following steps follows the measurement of performance?
comparing performance against standards
Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?
content
Which of the following is true of organizational control?
control can help an organization adapt to environmental change
In the business world, the term _____ is generally used to refer to demographic differences among people-differences in gender, age, ethnicity, and so forth.
diversity
Prolonged exposure to a stressor without resolution can bring on the _____ stage of the General Adaptation Syndrome (GAS).
exhaustion
Advertising, campus interviews, employment agencies, and union hiring halls are all _____ methods.
external recruiting
When Amy is in a room full of strangers she becomes energized to interact with them. Which of the following personality traits does Amy portray?
extraversion
A manager who provides reinforcement on a periodic basis, regardless of behavior, is using a _____ schedule.
fixed-interval
A(n) _____ represents a special compensation opportunity that is usually tied to performance.
incentive
Which of the following summarizes the financial performance of an organization over a period of time?
income statement
When human resource managers determine how much each worker in a particular wage grade will be paid, they are making a(n) _____ decision.
individual wage
Which of the following is a characteristic of effective control?
it provides timely information
_____ is an attitude that reflects the extent to which an individual is gratified by or fulfilled in his or her work.
job dissatisfaction
A manager at a supermarket needs to know how easily the store's assets can be converted into cash. Which of the following ratios will he use?
liquidity ratio
When Caryl feels stress, anxiety, fear, or anger, she prays so that her emotions do not interfere with her work. Afterward she is more productive. Identify the emotional intelligence (EQ) dimension illustrated by Caryl's praying.
managing emotions
_____ is an intangible determinant of individual performance.
motivation
_____ is defined as the set of forces that cause people to behave in certain ways.
motivation
Quality control is a type of _____ control.
operations
Which of the following programs applies the concepts of reinforcement theory?
organizational behavior modification
_____ are consequences of behaviors in an organizational setting, usually rewards.
outcomes
Postaction control is applied to _____.
outputs
_____ is the process of giving employees a voice in making decisions about their own work.
participation
Complexes of beliefs and feelings that people have about specific ideas, situations, or other people are known as _____.
perceptions
_____ are work-related behaviors that can be derived from the psychological contract.
performance behaviors
The extent to which the contributions made by an individual match the inducements offered by an organization is called as _____.
person-job fit
According to Maslow, an individual is motivated first and foremost to satisfy _____ needs.
physiological
A tendency to be relatively upbeat and optimistic, have an overall sense of wellbeing, and to be in a good mood is called _____.
positive affectivity
The _____ budget shows the anticipated differences between sales or revenue and expenses.
profit
An example of judgmental performance measure is _____.
ranking/rating
Nelson recently attended an interview where the HR manager showed him a video of an ordinary work day in the organization and explained in detail the expectations of the job. The HR manager also explained about the criteria for promotions in the company. Although some of the information did not appeal to Nelson, he was sure about what to expect from the job and the company. The organization used the _____ method in the interview.
realistic job preview
_____ argues that behavior that results in rewarding consequences is likely to be repeated, whereas behavior that results in punishing consequences is less likely to be repeated
reinforcement theory
An organizational _____ is the formal and informal mechanisms by which employee performance is defined, evaluated, and awarded.
reward system
_____ controls are an effective way to catch problems early in the transformation process.
screening
_____ is the process of categorizing or labeling people on the basis of a single attribute.
stereotyping
An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of _____ control.
structural
Which of the following is true about individual incentive plans?
they are used to reward individual performance on a real-time basis
List 3 challenges (potential conflicts) with explanation that arise from diversity in an organization.
thoughts that someone has been hired, fired, or promoted based on their ethnicity/race/etc. This would cause the thought that a boss favors one certain ethnicity over another and cause a lot of tension. people are unwilling to accept people who are different from them and therefore have a very hard time working together if diversity is misunderstood as a result of inappropriate interactions among people of different groups.
Under which of the following circumstances will an employee feel a need deficiency?
when she feels she is underpaid
Compared to extraverts, intraverts are more:
worn out by others
