Business management final review
Jenn has bookkeeping responsibilities at her new job. In what department does she likely work?
Accounting
Larissa tells her employees to spend one-third of their time on sales reports, one-third on answering emails, and one-third on generating new leads. This is an example of which step of the organizing process?
Allocate resources
Which of the following tasks would a manager complete when organizing:
Arranging an office space
Which of the following is a career area in business management:
Business information management
Which of the following statements about first-line management is true:
Businesses typically hire their first-line managers from inside the company.
Which of the following are examples of first-line management job titles:
Collections supervisor, crew chief, and production supervisor
What must managers be able to do if they want employees to understand the business's goals and be productive?
Communicate clearly
Which of the following skills is at the core of most business activities:
Communication skills
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.
Controlling
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus.
Directing
Which of the following are examples of middle-management job titles:
District manager, department head, and regional sales manager
Textronics, Inc. manufactures and sells its computer chips in six countries. It employs over 8,000 people worldwide. Which organizational structure makes the most sense for Textronics, Inc.?
Divisional
Which of the following do many businesses believe to be their most important resource:
Employees
Jared was just hired for a new job. The employee who interviewed him and took him through the hiring process works in
Human resource management
Which of the following is a benefit of the division of labor:
Increased efficiency
A manager studies the business's previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?
Information
Which of the following industries exists to protect individuals and businesses from financial losses:
Insurance
Which of the following is a career area in finance:
Insurance
Under what circumstances would a company adopt a matrix organizational structure?
It frequently uses cross-functional teams.
Which of the following is a career area in business:
Marketing
Which of the following is a career area in marketing:
Merchandising
Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?
Middle managers
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
Organizing
Which of the following are examples of top-level management job titles:
President, senior vice president, and chief executive officer
Which industry includes brokerage firms and stock exchanges?
Securities and investments
How can managers coordinate employees' activities?
Share organizational charts with them.
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Staffing
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
Technical skills
Why do top-level managers usually receive high salaries?
Their decisions affect the entire company.
How does organizing provide a sense of security for employees?
They know exactly what is expected of them.
Which of the following is the main purpose of management:
To accomplish the business's goals
Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
Which of the following is an important function of mid-level management:
To serve as a link between top-level and first-line management
Brianna works for a marketing agency, and she is skilled at graphic design. She spends all of her time creating graphics, rather than working on any other aspects of the marketing campaign. Brianna is
a specialized worker.
An employee who answers phone calls and manages the office schedule works in
administrative services.
Mitch's boss placed him in charge of shipping at his company. Whenever anyone wants to ship a package, they need his approval and oversight. Mitch has
authority
Organizing can help companies handle issues with __________ so employees know to whom to report and who is responsible for what.
authority
John has just been hired as a loan officer. His new career is in the area of
banking services.
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
conceptual skills.
Diana prepares bills and invoices for her company. Her career is in the area of
corporate finance.
A company has a goal to launch a new product. After setting this goal, company management needs to
determine the work needed to accomplish it.
When managers are grouping related tasks into departments or teams, they are
determining the organizational structure.
The best business career prospects are available to candidates who have
earned a bachelors degree
A chain of command must have unity of command, which means that
employees should only report to one supervisor.
Yabbie's BBQ just hired several new staff members, so it decides to increase the number of managers working at once. This is an example of how
employees' competence affects organizing decisions.
Nick is the CEO of a business. The vice presidents of marketing, product development, finance, and operations all report to him, and they each have their own teams made up of several employees. This is a __________ structure.
functional
Employees who have supervisory responsibilities for part or all of the business work in
general management.
An organization with a wide span of control usually
has a lack of middle managers.
Professional selling belongs in what career area?
marketing
Taylor works as a public relations manager. His career is in the area of
marketing communications.
Katharine has just been hired as a brand manager at a retail chain. Her career is in the area of
marketing management.
Employees who look for meaningful clues about what customers want and why they want it work in
marketing research.
Bo's job is to choose and buy clothing for a retail store. His career is in the area of
merchandising.
Jill's company just took on a new project, and she knows that she needs to decide which staff members will be in charge of each aspect of the project. Jill is
organizing.
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the ______________ function of management.
planning
Whenever clients arrive at the Skin Solutions Dermatology office, the receptionists struggle to find their records. Clients fill out multiple forms with the same information, and they wait a long time to be seen by a doctor. Skin Solutions is losing a lot of patients quickly. This is an example of how
poor organizing damages a company's reputation.
Learning new job skills or updating your current job skills is known as
professional development.
A manager worked to streamline the production process and was able to save the company several thousands of dollars. This is an example of how organizing
reduces waste and improves efficiency.
Jon is always telling Petra what to do, but Petra doesn't know whether or not Jon is her superior. Petra's company needs
to implement the scalar principle.
Why do all businesses need financial resources?
to pay operating expenses
