Business Management
60. Which of the following is the most important factor to consider when prioritizing work tasks: A. Employee's aptitude B. Enjoyment of tasks C. Coworkers' opinions D. Due dates of tasks
D. Due dates of tasks
23. Japanese companies tend to use a "hands off" approach in supervising employees, allowing them to help shape company policies. However, in many North American companies, the executive officers set policies and have active supervisory roles. This is a cultural difference related to A. creative thinking processes. B. management style. C. corporate needs. D. business technology.
B. management style.
97. Kara is comparing the production standards with the outputs to determine if she should implement changes to improve the production process. This is an example of A. constructive criticism. B. managerial control. C. internal feedback. D. remedial action.
B. managerial control.
37. Jane can determine her credit rating by A. adding together her credit card balances. B. obtaining a report from a credit bureau. C. asking her employer for the information. D. applying for an account with a credit union.
B. obtaining a report from a credit bureau.
84. The primary purpose of developing a work breakdown structure (WBS) for complex projects is to A. document the benefits of the project. B. organize the work in a logical sequence. C. monitor human resources and supplies. D. identify potential stakeholders.
B. organize the work in a logical sequence.
64. Maddie and her project team are developing a landscape design plan for a new office complex. Midway through the project, the project client tells Maddie that the team's plans must include a walking/jogging trail. Even though this is the first time that the client has mentioned this idea to anyone on the team, Maddie agrees to add the trail to the design plan. This is an example of A. backing in. B. scope creep. C. fast tracking. D. micromanagement.
B. scope creep.
7. When developing an executive summary for a written report, the writer should include A. all supporting evidence. B. the most important points. C. technical jargon. D. mostly background information.
B. the most important points.
39. The purpose of printing a statement on the back of each ticket that explains that the team is not liable for injuries to the ticket holder is to __________ the risk. A. eliminate B. transfer C. cover D. limit
B. transfer
63. Creating a communications plan includes determining A. how project changes will be handled. B. what channels will be used. C. how much the project will cost. D. when deliverables will be due.
B. what channels will be used.
74. Before you can understand others, you must first understand A. Maslow's hierarchy. B. yourself. C. what motivates people. D. the use of objectivity.
B. yourself.
27. Jack, a manager, said to his staff, "I know that many of you think that this is a risky course of action. But, I've decided that we should proceed. If this is successful, it could greatly benefit the company. If it fails, I'll accept the consequences and work to find a new solution." What is Jack doing? A. Asking his staff to share the blame, if the action fails B. Indicating that he doesn't think he's made a good decision C. Accepting responsibility for his decision D. Requesting that his staff support his decision
C. Accepting responsibility for his decision
87. Which of the following pieces of information are included in the "lessons-learned" document when closing a project: A. Statement of work, successes, and failures B. Costs, suggestions for improvement, and project charter C. Successes, failures, and suggestions for improvement D. Project charter, successes, and failures
C. Successes, failures, and suggestions for improvement
80. Within the next three years, the PRM Company wants to set up an electronic data interchange with all of its suppliers. What type of organizational goal is PRM establishing? A. Contingency B. Short-term C. Technology D. Financial
C. Technology
79. Using a hierarchical chain of command, who is most likely to report directly to Jana Simpson, Vice President of Operations? A. Ken Bailey, Media Buyer B. Sandra Wilson, Accounts Receivable Coordinator C. William Kincaid, Purchasing Manager D. Cathy Cooley, Inventory Specialist
C. William Kincaid, Purchasing Manager
42. William is a human-resources manager who communicates on a professional website with acquaintances and former business associates for the purpose of finding new employees for his company. William is using A. a database for employee-performance reviews. B. the company intranet for interviewing candidates. C. an online networking method for recruitment purposes. D. the company blog for hiring recent college graduates.
C. an online networking method for recruitment purposes.
28. To manage your work commitments in a timely manner, you should first A. allocate a minimal length of time to complete critical tasks. B. try to complete the least important tasks first. C. determine the time it takes to complete various tasks. D. complete tasks in the order of their difficulty.
C. determine the time it takes to complete various tasks.
22. Irish businessperson Nicole McMurray wanted to give Mrs. Fukushima, the wife of a well-known Japanese business executive, a small token of appreciation for inviting her to dinner. Nicole carefully selected a gift, wrapped it in white paper, and placed a red bow on top of the package. When Nicole presented the gift, Mr. and Mrs. Fukushima responded with looks of confusion and frowns. Later, Nicole learned that the color white signifies death to the Japanese, while red signifies luck. This situation illustrates that A. color is not an important concept in most cultures. B. the concept of color is similar throughout the world. C. different cultures associate different meanings with color. D. the Japanese culture prefers dark colors, such as gray.
C. different cultures associate different meanings with color.
24. Saudi Arabian women are not permitted to travel outside the country without obtaining permission from their male guardians. This is a cultural issue related to A. appropriate gestures. B. language differences. C. gender roles. D. dress and appearance.
C. gender roles.
17. Jerry bought a new bicycle with special tires. In economic terms, the tires on this bike are considered A. accessory items. B. capital goods. C. intermediate products. D. uncounted production.
C. intermediate products.
50. To determine the types of information that the business needs to operate, it is often beneficial to A. develop a production schedule. B. upgrade the computer network. C. obtain employees' input. D. revise business's goals.
C. obtain employees' input.
61. Tom needs Allison to provide a status report, so he can review inventory levels. After Tom has reviewed the inventory report, he must tell Kayla which items the business needs, so she can contact the appropriate vendors to order stock. To achieve the business's goal of maintaining adequate inventory levels, each employee must perform his/her tasks in a(n) __________ order. A. informal B. reverse C. sequential D. flexible
C. sequential
16. When workers walk off their jobs without the permission of their union leaders and in violation of their working contracts, they are guilty of an unlawful act called a A. slowdown strike. B. picket line. C. wildcat strike. D. sit-down strike.
C. wildcat strike.
48. Over the years, Malcolm has implemented strategies that help him perform and complete a work activity more efficiently. The department manager has asked Malcolm to write down the steps of the process, so that the instructions will be available for coworkers and employees in the future. This is an example of A. data procurement. B. confidential information. C. project management. D. knowledge codification.
D. knowledge codification.
11. Businesses can encourage customer communication by A. advertising. B. routing calls to an answering service. C. restricting business hours. D. offering incentives.
D. offering incentives.
96. The owners of the IHM Company are determining if they should structure the new business by product line or by departmental functions. The owners are performing an activity associated with the ______________ management function. A. staffing B. directing C. controlling D. organizing
D. organizing
83. When Deidra was developing the statement of work (SOW) for a complex construction project, she included a statement that describes the things that the project will and won't include. This statement is defining the project A. constraints. B. outcome. C. risks. D. scope.
D. scope.
19. Ms. Green is a businesswoman who is meeting with Mr. Lopez, the president of a manufacturing firm headquartered in Mexico City. Ms. Green noticed that Mr. Lopez tends to stand or sit very closely to people when speaking with them, while she prefers more distance between herself and others when she is speaking. This is an example of a custom or practice that relates to personal A. motives. B. appearance. C. opinions. D. space.
D. space.
25. To Indian businesspeople, it is offensive to put your hands on your hips because it indicates anger. This is an example of a practice or custom that relates to A. nonverbal behavior. B. oral tradition. C. social status. D. appropriate clothing.
A. nonverbal behavior.
78. A primary reason that businesses expect employees to follow their rules of conduct is to A. standardize behavior. B. influence opinions. C. eliminate conflict. D. assess responses.
A. standardize behavior.
3. One way to demonstrate active listening is by A. taking steps to minimize barriers. B. interrupting the speaker to ask questions. C. focusing your attention on distractions. D. concentrating only on the points that you want to hear.
A. taking steps to minimize barriers.
12. An important aspect of using technology in customer relationship management involves A. updating customer information in the computer database. B. posting customer information on the business's website. C. allowing employees to have complete access to customer information. D. providing customers with excessive product information.
A. updating customer information in the computer database.
94. Which of the following are examples of top-level management job titles: A. Floor supervisor, area supervisor, and section manager B. President, senior vice president, and chief executive officer C. Collections supervisor, crew chief, and production supervisor D. District manager, department head, and regional sales manager
B. President, senior vice president, and chief executive officer
95. What is an advantage of managerial planning? A. Eliminates errors B. Reduces uncertainty C. Decreases the need to delegate work D. Lessens the need to monitor employees
B. Reduces uncertainty
13. Which principle of organizational design states that authority should flow in a clear, unbroken line from the top of an organization to the bottom? A. Span of control B. Scalar principle C. Staff authority D. Responsibility
B. Scalar principle
67. Which of the following are maintenance supplies that a business is likely to keep on hand: A. Batteries, computers, and cleaning items B. Trash bags, sanitizer, and light bulbs C. Paper towels, pens, and sportswear D. Mops, furniture, and conveyer belts
B. Trash bags, sanitizer, and light bulbs
56. Statistic findings indicate that the sales for an automaker's environmentally-friendly hybrid cars increased by a minimum of eight percent each quarter last year. Based on the information provided, what can the automaker conclude? A. Most families care about the environment, but prefer driving SUVs. B. Trends indicate an ongoing demand for more fuel-efficient vehicles. C. The automaker should reduce the production of its line of luxury cars D. The company needs to increase its budget for research and development.
B. Trends indicate an ongoing demand for more fuel-efficient vehicles.
38. What type of insurance do you need to purchase if you want to ensure that your beneficiaries receive an inheritance? A. Term life insurance B. Universal life insurance C. Disability insurance D. Long-term care insurance
B. Universal life insurance
44. Zoe noticed that her coworker Tom has been performing a work activity incorrectly. Zoe hasn't corrected Tom because she wants her manager to think she is more competent than Tom. Can Zoe's behavior negatively impact her employer? A. Yes. Zoe is violating a procedural law. B. Yes. Tom's errors could be costly to the company. C. No. Zoe is not a manager and should not train Tom. D. No. Zoe knows that Tom's errors do not affect customer relationships.
B. Yes. Tom's errors could be costly to the company.
59. One way to prioritize daily work tasks is by reviewing each task and evaluating the A. reason why your manager delegated the work to you. B. consequences of not completing activities. C. shortcuts you can take to complete all tasks by their deadlines. D. company's long-term performance goals.
B. consequences of not completing activities.
99. The scope of control that staff members have over their jobs affects the amount of time that a manager spends A. developing workplace policies. B. directing their work activities. C. identifying ways to achieve goals. D. negotiating employee contracts.
B. directing their work activities.
33. Melanie has convinced her supervisor that the department should implement a new computer program to increase efficiency. Unfortunately, not everyone in the department is on board with the change, including Rita. Rita thinks that she will not be able to learn the program quickly and will make a lot of mistakes. Rita's resistance to Melanie's proposed change is based on A. anger. B. fear. C. jealously. D. indifference.
B. fear.
68. It is best for a business to negotiate terms of sale face-to-face with a vendor when the A. costs and risks of the purchase are low. B. item to be purchased is new and complex. C. expectations are mutually clear. D. relationship is unimportant.
B. item to be purchased is new and complex.
88. A product that is useful and performs its job well demonstrates which of the following components of quality: A. Value B. Excellence C. Conformance to specifications D. Customer satisfaction
B. Excellence
35. Which of the following is not a source of credit: A. Credit unions B. Savings and loan associations C. Grocery stores D. Commercial banks
C. Grocery stores
2. Which of the following is a function of administrative law: A. Appeal of criminal acts B. Passage of statutes C. Ratification of treaties D. Control of conduct
D. Control of conduct
58. Which of the following is a way that employees can help to prevent accidents in the workplace: A. Practicing general safety procedures B. Using back muscles to lift objects C. Being an offensive driver D. Taking shortcuts on the job
A. Practicing general safety procedures
1. Which of the following statements is true of legally binding contracts: A. They clearly outline both sides of an agreement. B. They are not valid unless written. C. Breaking one results in a lawsuit and possibly jail time. D. They are enforceable for legal and illegal acts.
A. They clearly outline both sides of an agreement.
71. Which of the following is a reason why businesses regularly perform routine maintenance activities: A. To keep the business running efficiently B. To create a collaborative work environment C. To renovate office space D. To ensure customer satisfaction
A. To keep the business running efficiently
75. One of the most effective methods of locating job leads is asking for tips from A. friends. B. retirees. C. minors. D. nonworkers.
A. friends.
92. Risk managers often use computerized catastrophe modeling to estimate the losses that their company could suffer as a result of A. hurricanes, earthquakes, and terrorist attacks. B. hurricanes, embezzlement, and terrorist attacks. C. robberies, embezzlement, and terrorist attacks. D. robberies, embezzlement, and sexual harassment claims.
A. hurricanes, earthquakes, and terrorist attacks.
41. Joseph is the vice president of finance for a large corporation. Recently, he told his sister to dump her stock in the company because it is about to declare bankruptcy. In some countries, Joseph could go to prison for breaking laws pertaining to A. insider trading. B. embezzlement. C. money laundering. D. bribery.
A. insider trading.
40. Which of the following is a computer application that increases the efficiency of the accounts-receivable function: A. Inventory valuation B. Batch invoicing C. Payroll taxation D. Sales forecasting
B. Batch invoicing
65. What is required of businesses to maintain positive, long-term relationships with their suppliers? A. Flexible lead times B. Ongoing communication C. Autocratic management D. Rigid policies
B. Ongoing communication
4. Which of the following is considered a verbal exchange: A. Press releases B. Teleconferences C. Banner advertisements D. Email
B. Teleconferences
100. Coordinating business activities is an important aspect of the organizing function of management because it A. defines the company's mission statement. B. enables the business to prepare precise forecasts. C. establishes clear relationships among the company's resources. D. ensures that the employees understand all the business's activities.
C. establishes clear relationships among the company's resources.
45. While performing her job, Kendra figured out how to solve a problem that has been affecting her department. Which of the following is the most efficient way for Kendra to share this knowledge with her coworkers: A. Telephone B. Company website C. Relational database D. Email
D. Email
10. When conducting a meeting to plan a client's advertising campaign, it is often helpful for the meeting leader to A. encourage the participants to ask questions about unrelated topics. B. distribute the agenda at the end of the meeting. C. schedule the next meeting before discussing items on the agenda. D. summarize the discussion results at the end of the meeting.
D. summarize the discussion results at the end of the meeting.
47. The laddering technique is used to capture and change categories of A. hierarchical information. B. horizontal communication. C. meaningless data. D. redundant knowledge.
A. hierarchical information.
46. How does the fragmentation of processes help to protect a company's trade secret? A. Employees' knowledge is limited to a specific part of the process. B. It replaces the need to obtain a copyright for intellectual property. C. The company will not need to monitor any part of the process. D. The need for noncompete agreements is eliminated
A. Employees' knowledge is limited to a specific part of the process.
8. Ella developed a document that discusses the consequences of switching to a new payroll-processing vendor. What type of analytical report has Ella prepared? A. Feasibility study B. Troubleshooting guide C. Marketing plan D. Letter of intent
A. Feasibility study
76. To obtain experience and satisfy graduation requirements, The XYZ University arranged for Desmond to work for a local business in his specific field of study during one semester of the school year. How did Desmond obtain work experience? A. Internship B. Volunteer work C. Mentorship D. Temporary employment
A. Internship
73. Which part of the time-management process helps you get a better idea of when you're most productive? A. Keeping a time log B. Identifying objectives C. Creating "to-do" lists D. Setting goals
A. Keeping a time log
86. During a weekly meeting, the project manager told the team, "All of you are doing a great job in meeting your deadlines. Just a few more weeks of hard work, and the project will be complete. Then, we will all go out to celebrate." What is the project manager doing? A. Motivating the team B. Expressing empathy C. Measuring the team's goals D. Offering a financial incentive
A. Motivating the team
72. Mitchell is reviewing internal data and proposals from several agencies to determine the best course of action for implementing a major advertising campaign for his company. What is Mitchell analyzing? A. Promotional needs B. Operating schedule C. Financial status D. Human resources
A. Promotional needs
21. Latin-American businesspeople often hold several meetings to build trust and get to know their business partners. Businesspeople from other cultures often find this practice frustrating because they want to get down to business. This example illustrates how ___________ differs among cultures. A. communication style B. language C. ethical behavior D. regulation
A. communication style
18. Millie deals with customers from a certain country on a regular basis. When she meets people from this country in a social setting, she assumes they will be just like all her customers. This is an example of A. ethnocentrism. B. power distance. C. uncertainty avoidance. D. stereotyping.
A. ethnocentrism.
54. Which of the following is true of internal record maintenance: A. It is important solely for tax purposes. B. It helps you determine your profit. C. It isn't necessary for new or small companies. D. All records must be kept for the life of the business.
B. It helps you determine your profit.
49. Which of the following is most likely to have a negative effect on business's customer-satisfaction levels: A. Standing orders ship on time. B. Items are frequently backordered. C. Product quality is consistent. D. Staff has sufficient product knowledge.
B. Items are frequently backordered.
85. Corrine is the project manager for a research project. Yesterday, Corrine told Anthony, one of the project team members, that he is responsible for developing the sample plan for a survey. What was Corrine doing? A. Monitoring processes B. Delegating work C. Providing guidance D. Evaluating performance
B. Delegating work
31. Which of the following is an example of a potentially unethical action associated with providing business information: A. Using passwords to limit employees' access to various types of business files B. Discussing specific product-development processes with external business sources C. Providing employees with information about business practices and expectations D. Implementing whistle-blowing procedures to report questionable workplace behavior
B. Discussing specific product-development processes with external business sources
6. Which of the following is an example of organizing business information by location: A. Ben's history assignment is to create a timeline to illustrate his family's immigration from Ireland. B. Elizabeth structures a national insurance company's financial reports by branch. C. Corinne prepares a real-estate guide that lists homes for sale in ascending order by selling price. D. Jacob structures a research report by providing the most important information in the first section of the document.
B. Elizabeth structures a national insurance company's financial reports by branch.
5. Which of the following is a correct interpretation of a common nonverbal cue: A. Crossed arms can signal friendliness and availability. B. Fidgeting can signal nervousness or impatience. C. Clenched fists can signal intelligence and awareness. D. Eye contact can signal anger or irritation.
B. Fidgeting can signal nervousness or impatience.
57. Which of the following is a legal consideration for a business's operations-management function: A. Determining how to invest company resources B. Following local fire ordinances C. Adhering to advertising laws D. Pricing products fairly
B. Following local fire ordinances
43. Which of the following is a potential benefit of implementing knowledge management: A. Higher turnover B. Increased customer retention C. Reduced innovation D. Lower adaptation ability
B. Increased customer retention
9. In what section of a research report would a writer place the following statement: "A study conducted by York University indicated that many U.S. pharmaceutical companies are spending twice the money on their promotional efforts as they are on product research and development." A. Methodology B. Introduction C. Results D. Conclusion
B. Introduction
20. Native New Yorker, Carolyn Hendricks is in London to finalize a business contract with British entrepreneur, Nigel Westwood. After their meeting, Nigel said, "Say, Carolyn. I'm feeling a tad peckish. Would yeh fancy to go out for a starter, or perhaps a sarnie and crisps?" An astonished Carolyn had no idea how to respond. What does this example illustrate? A. Americans use proper grammar, while the British tend to use more slang. B. Because minimal vocabulary differences exist between American and Queen's English, few misunderstandings occur. C. Although Americans and British people speak English, the variations of the language can create barriers. D. Americans tend to speak more slowly and pronounce words more clearly than the British.
C. Although Americans and British people speak English, the variations of the language can create barriers.
66. Which of the following is an example of an item that most likely requires a retailer to place a special order with a manufacturer: A. A cellphone charger for a popular smartphone B. Windshield wipers for a 2008 Honda Accord C. Blinds for a non-standard-size window D. A color ink cartridge for a computer printer
C. Blinds for a non-standard-size window
89. Which of the following is a true statement about the Capability Maturity Model Integration (CMMI) framework for quality improvement: A. CMMI improves efficiency by dividing the company into separate organizational functions. B. It is used primarily to continuously improve a business's product-development processes. C. CMMI helps a business improve quality by linking specific activities with organizational goals. D. It focuses improvement at the highest organizational level rather than by division or project.
C. CMMI helps a business improve quality by linking specific activities with organizational goals.
91. What is a potential negative consequence to a business that fails to manage risk by implementing an ethics training program for employees? A. Decreased conflict B. Inflated profit margins C. Damaged reputation D. Increased credit rating
C. Damaged reputation
53. What is a primary factor that affects the types of business records that a firm keeps? A. Technological needs B. Privacy issues C. Government regulations D. Record format
C. Government regulations
90. What is the potential benefit to a business that continuously takes action to improve the quality of its goods and services? A. Increased premiums B. Increased product options C. Higher demand D. Higher costs
C. Higher demand
36. Which of the following is a measurable goal: A. I want to pay off some of my credit card debt soon. B. I'd like to spend less money on clothing. C. I want to save $3,000 for a new truck. D. I'm thinking of buying a house next year.
C. I want to save $3,000 for a new truck.
30. Which of the following are secondary dimensions of diversity: A. Family status, ethnicity, and communication style B. Religion, work experience, and gender C. Income, family status, and education level D. Work experience, nationality, and age
C. Income, family status, and education level
34. What is the benefit of shared vision to an organization? A. It creates an ethnocentric environment. B. It ensures that the team's goals are achievable. C. It serves as a guide for decision making. D. It supports a groupthink attitude.
C. It serves as a guide for decision making.
69. Which of the following is considered the worst of the seven wastes identified in lean production: A. Inventory B. Defective products C. Overproduction D. Over-processing
C. Overproduction
14. Understanding business ethics can be difficult since A. it involves a lot of technical terms. B. there are no industry-specific ethical codes. C. it is a relatively new field of study. D. ethics are not always clear-cut.
D. ethics are not always clear-cut.
82. Which of the following statements is true about an employee's role in meeting organizational goals: A. Training programs are ineffective tools for assisting employees to achieve organizational goals. B. The organization should base its overall goals on an employee's personal strengths. C. An employee's attitude is more important in meeting organizational goals than his/her skill set. D. An employee's performance goals should align with the organization's overall goals.
D. An employee's performance goals should align with the organization's overall goals.
52. What is the advantage to using project-management computer software that allows several team members to access project information at the same time? A. Eliminates the need to analyze variances B. Reduces the need to secure data C. Ensures data accuracy D. Enhances collaboration efforts
D. Enhances collaboration efforts
70. Which of the following is a barrier for businesses in the adoption of a quality culture: A. Making employees aware of the company's quality program B. Having management lead the way C. Stressing standardization of products and services D. Focusing on quick fixes
D. Focusing on quick fixes
51. Eugenia is using presentation software to prepare slides for her next workshop. In addition to putting the name and date of the workshop on the title slide, where else could Eugenia include this information in her presentation? A. Transitions B. Headers C. Animations D. Footers
D. Footers
15. Which of the following statements is true about a mixed economy: A. The government is the primary economic decision maker and also regulates individual and business behavior. B. Individuals are the primary economic decision makers, and businesses control and regulate the system. C. Businesses are the primary economic decision makers, and the government controls the system. D. Individuals and businesses are the primary economic decision makers, and the government helps regulate the system.
D. Individuals and businesses are the primary economic decision makers, and the government helps regulate the system.
55. Which of the following is a tool that can be used to carry out scanning activities: A. Budgeting software B. Manufacturing equipment C. Personnel records D. Market research studies
D. Market research studies
77. Which of the following is a business alliance organization that operates on a local level: A. National Restaurant Association B. International Federation of Social Workers C. Small Business Administration D. Seattle Metropolitan Chamber of Commerce
D. Seattle Metropolitan Chamber of Commerce
29. Customers are complaining to your supervisor about your impatience. Which of the following will help you to be more patient toward customers: A. Maladjustment B. Self-denial C. Initiative D. Self-control
D. Self-control
81. Based on the firm's mission statement, upper management established a variety of long-term goals to guide lower-level goal setting. What type of organizational goals has upper management set? A. Productivity B. Tactical C. Profit D. Strategic
D. Strategic
93. Which of the following is an ethical issue related to public safety that may increase a business's risk levels: A. Exaggerating the capabilities of a commercial vacuum cleaner B. Monitoring smokestack emissions on an occasional basis C. Implementing changes to increase production-line security levels D. Taking shortcuts to complete a bridge construction project on time
D. Taking shortcuts to complete a bridge construction project on time
32. A worker who was asked by a coworker to help with a task responded, "I'm sorry, I can't. I have to finish this job before I go home." The worker who refused to help is exhibiting __________ behavior. A. empathetic B. uncooperative C. passive D. assertive
D. assertive
26. You can use your voice to express interest and enthusiasm by speaking A. with the same inflection. B. in one tone of voice. C. in a loud voice. D. at a variety of pitches.
D. at a variety of pitches.
98. An important activity of the staffing function of management involves A. establishing standards. B. evaluating performance. C. delegating tasks. D. compensating employees.
D. compensating employees.
62. To meet project deadlines, it is important for project managers and team members to possess A. unlimited resources. B. complex technical knowledge. C. a creative mindset. D. effective time-management skills.
D. effective time-management skills.