Business Mgmt Ch. 2
Which of the following examples best illustrates the creative aspect of directing:
A manger instructs employees to develop a new website
Completing an employee's insurance and tax paperwork is part of which staffing task?
Onboarding
Compensation
Pay or wages for work completed
Executive management
Top-level management
The first task in the HR management activity of staffing is..
determining need
A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is
dynamic
Dynamic
Changing; changeable
Which of the following business trends affects HR management:
Globalization
Telecommute
To work from home or somewhere other than the office
Which of the following is a compliance issue:
minimum wage
Workforce analysis
An assessment of an organization's current and future human resources
Compliance
Fulfilling the requirements of the law
Retain
Keep
True or false: All employees make an impact on a business.
True; all employees make either a positive or negative impact on a business.
Which of the following is an on-boarding activity:
orientation
Workload analysis
An assessment of an organization's current and future human resources needs
Motivation can best be thought of as..
the reason you do the things you do
A job specification is an explanation of..
the skills, knowledge, and characteristics required for a job
Dimension
Aspect; feature
Employee safety
Freedom from danger, risk, or injury in the workplace
A commission or bonus is an example of a form of
compensation
When developing a human resources management strategy, managers..
determine how to bridge gaps between HR needs and available HR
The people who work to produce goods and services are known as...
human resources
Which of the following is an effect of overstaffing:
inefficiency
Employee-assistance programs
A project organized and sponsored by a company to help its employees
Performance review
A formal assessment by the supervisor of a worker's job performance that lets the worker know how s/he is doing on the job
Supervising
Overseeing employees' actions, monitoring their performance, and providing guidance and feedback
Human resources
People who work to produce goods and services
Which of the following is a purpose of an exit interview:
To gain constructive suggestions for improvement
Reward
A tangible item that is given in return for someone's service or accomplishment
Staffing is important because human resources are..
the organization's most valuable assets
Organizational restructuring
A significant change to a business's structure or operations (e.g., merger, acquisition, downsizing)
Which of the following examples best depicts the directing function:
A supervisor tells her team the tasks they need to complete
Outsourcing
Acquiring assistance from outside organizations/consultants to accomplish business objectives or perform primary business activities
Benefits
Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)
Communication
An exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener
Employee complaint
An oral or written expression of an employee's dissatisfaction
Which of the following is a reason that the role of HR management is changing:
there is greater diversity in the workforce
Negotiation
The process of one party reaching an agreement with another party to meet specific needs or wants
Strategic management
The process of planning, controlling, and organizing an organization or department
A workload analysis assesses
current and future human resources needs
When HR management executives participate in a company's long-range planning efforts, they are taking part in..
strategic management
Which of the following is a true statement about human resources needs:
they are always changing
Human resources are a company's most important resources because..
they control all other company resources
Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in?
Communicating
After a company's training needs are determined, what is the next step in training and development?
Determining what training resources are available
Which of the following statements about directing is true:
Directing is considered the "heart" of management
Exit interview
Discussions with employees who are leaving that are designed to gain feedback for the business
Labor-union negotiations are part of which HR management activity?
Employee relations
What happens if managers do not coordinate individual employees' work and effort?
Employees duplicate tasks and are not efficient
Quantity standards
Established specifications used to measure the amount of work produced
Quality standards
Established specifications used to measure the degree of excellence of a good or service
True or false: Companies without an HR department do not participate in HR management activities.
False; in companies without HR departments, other managers and supervisors participate in HR management activities.
On-boarding activities
Human resources management tasks that must be performed when a new employee joins the company (e.g., orientation and paperwork)
Orientation
Job preparation or induction training in which new employees are acquainted with their surroundings, receive general information about the company and its policies, and are given specific information about their jobs
Strategic planning
Long-range planning (three to five years) for the company as a whole
Obsolete
Outdated; useless
Recruiting
Seeking out and attracting qualified potential employees
Onboarding
Staffing tasks that must be performed when a new employee joins the company (e.g., orientation and paperwork)
Professional development
Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession
Mission
The business or organization's purpose for existing
Globalization
The rapid and unimpeded flow of capital, labor, and ideas across national borders
Turnover
The rate at which an organization has to replace employees
Morale
The state of a person's attitude or outlook on life that affects his/her approach to work
Which task in the staffing process ensures that employees are knowledgeable and productive?
Training and developing
Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of..
a need for process improvement
An hourly wage or a yearly salary is a form of..
compensation
Making sure a company follows laws and regulations describes the HR management activity of..
compliance
The staffing function is different from the organizing function because staffing is..
continuous
An organization's "personality" is also referred to as its..
culture
In what way might an HR manager be involved in employee benefits?
determining eligibility and costs
When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that..
directing is the starting point of action
Directing is pervasive, which means that it..
happens at every level of the organization
Rita enjoys routine, so her manager gives her the same tasks every week. Therefore, Rita is satisfied with her job and wants to perform at a high level. Rita's manager is motivating her based on..
her need for stability
Which of the following is an example of a manager directing the company's resources efficiently:
initiates changes smoothly
An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's..
mission
Staffing is one of the five functions of management, along with..
planning
A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining..
quantity standards
The part of staffing that involves seeking out and attracting qualified potential job candidates is called..
recruiting
When managers are building group dynamics, they are also often..
resolving conflict
None of the other managerial functions can be carried out effectively without staffing because..
staffing supplies the human resources needed for management
A workforce analysis assesses
the human resources that are available
Leadership
The ability to guide or direct the actions of others in a desired manner
On-the-job training
The most common method of training; the employee learns by actually performing the job
Continuous
Ongoing; without stopping
Managers hope to increase sales by 10 percent this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's..
vision
Commission
A percentage of the total sale amount paid to the individual or business that makes the sale
Which of the following is an example of an employee-assistance program:
Career and education planning
The key to recruiting is..
finding the right number of applicants.
Which of the following is an indicator that human resources needs may change:
organizational growth
Job description
Explanation of responsibilities and tasks associated with a specific job
Job specification
Explanation of the skills, knowledge, and characteristics required for a job
Vision
The future a business or organization wants to create
Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as..
job descriptions
Which of the following is an example of a manager directing the company's resources efficiently:
Tyrell tells Diane to use a part of her budget on a new ad campaign
Which of the following workplace-related safety and health issues would most likely be regulated by law:
Storage and disposal of chemicals
Controlling
The management function that monitors the work effort
Positive reinforcement
The act of encouraging a desired response by giving something pleasant
Negative reinforcement
The act of terminating or withdrawing something unpleasant when a desired response is given
Philosophy
The combination of principles, attitudes, or beliefs held by individuals or organizations that influence their behavior
Organizational structure
The company's configuration of employees for accomplishing specific business tasks; how the business is organized
Organizational culture
The customs, traditions, and habits of employees working together at a particular firm
Planning
The management function of deciding what will be done and how it will be accomplished
Staffing
The management function of finding, training, and compensating workers for the business
Directing
The management function of providing guidance to workers and work projects to achieve goals
Organizing
The management function of setting up the way the business's work will be done
Instructing
The process of actually giving verbal or written instructions to employees
Management
The process of coordinating resources to accomplish an organization's goals
Motivating
The process of getting employees to strive to achieve management's objectives because they want to achieve them
Human resources management
The process of planning, staffing, leading, and organizing the employees of the business
Creative process
The process, from idea to production, by which any idea becomes reality