Business Mgmt Ch. 2

Which of the following examples best illustrates the creative aspect of directing:

A manger instructs employees to develop a new website

Completing an employee's insurance and tax paperwork is part of which staffing task?

Onboarding

Compensation

Pay or wages for work completed

Executive management

Top-level management

The first task in the HR management activity of staffing is..

determining need

A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is

dynamic

Dynamic

Changing; changeable

Which of the following business trends affects HR management:

Globalization

Telecommute

To work from home or somewhere other than the office

Which of the following is a compliance issue:

minimum wage

Workforce analysis

An assessment of an organization's current and future human resources

Compliance

Fulfilling the requirements of the law

Retain

Keep

True or false: All employees make an impact on a business.

True; all employees make either a positive or negative impact on a business.

Which of the following is an on-boarding activity:

orientation

Workload analysis

An assessment of an organization's current and future human resources needs

Motivation can best be thought of as..

the reason you do the things you do

A job specification is an explanation of..

the skills, knowledge, and characteristics required for a job

Dimension

Aspect; feature

Employee safety

Freedom from danger, risk, or injury in the workplace

A commission or bonus is an example of a form of

compensation

When developing a human resources management strategy, managers..

determine how to bridge gaps between HR needs and available HR

The people who work to produce goods and services are known as...

human resources

Which of the following is an effect of overstaffing:

inefficiency

Employee-assistance programs

A project organized and sponsored by a company to help its employees

Performance review

A formal assessment by the supervisor of a worker's job performance that lets the worker know how s/he is doing on the job

Supervising

Overseeing employees' actions, monitoring their performance, and providing guidance and feedback

Human resources

People who work to produce goods and services

Which of the following is a purpose of an exit interview:

To gain constructive suggestions for improvement

Reward

A tangible item that is given in return for someone's service or accomplishment

Staffing is important because human resources are..

the organization's most valuable assets

Organizational restructuring

A significant change to a business's structure or operations (e.g., merger, acquisition, downsizing)

Which of the following examples best depicts the directing function:

A supervisor tells her team the tasks they need to complete

Outsourcing

Acquiring assistance from outside organizations/consultants to accomplish business objectives or perform primary business activities

Benefits

Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)

Communication

An exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener

Employee complaint

An oral or written expression of an employee's dissatisfaction

Which of the following is a reason that the role of HR management is changing:

there is greater diversity in the workforce

Negotiation

The process of one party reaching an agreement with another party to meet specific needs or wants

Strategic management

The process of planning, controlling, and organizing an organization or department

A workload analysis assesses

current and future human resources needs

When HR management executives participate in a company's long-range planning efforts, they are taking part in..

strategic management

Which of the following is a true statement about human resources needs:

they are always changing

Human resources are a company's most important resources because..

they control all other company resources

Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in?

Communicating

After a company's training needs are determined, what is the next step in training and development?

Determining what training resources are available

Which of the following statements about directing is true:

Directing is considered the "heart" of management

Exit interview

Discussions with employees who are leaving that are designed to gain feedback for the business

Labor-union negotiations are part of which HR management activity?

Employee relations

What happens if managers do not coordinate individual employees' work and effort?

Employees duplicate tasks and are not efficient

Quantity standards

Established specifications used to measure the amount of work produced

Quality standards

Established specifications used to measure the degree of excellence of a good or service

True or false: Companies without an HR department do not participate in HR management activities.

False; in companies without HR departments, other managers and supervisors participate in HR management activities.

On-boarding activities

Human resources management tasks that must be performed when a new employee joins the company (e.g., orientation and paperwork)

Orientation

Job preparation or induction training in which new employees are acquainted with their surroundings, receive general information about the company and its policies, and are given specific information about their jobs

Strategic planning

Long-range planning (three to five years) for the company as a whole

Obsolete

Outdated; useless

Recruiting

Seeking out and attracting qualified potential employees

Onboarding

Staffing tasks that must be performed when a new employee joins the company (e.g., orientation and paperwork)

Professional development

Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession

Mission

The business or organization's purpose for existing

Globalization

The rapid and unimpeded flow of capital, labor, and ideas across national borders

Turnover

The rate at which an organization has to replace employees

Morale

The state of a person's attitude or outlook on life that affects his/her approach to work

Which task in the staffing process ensures that employees are knowledgeable and productive?

Training and developing

Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of..

a need for process improvement

An hourly wage or a yearly salary is a form of..

compensation

Making sure a company follows laws and regulations describes the HR management activity of..

compliance

The staffing function is different from the organizing function because staffing is..

continuous

An organization's "personality" is also referred to as its..

culture

In what way might an HR manager be involved in employee benefits?

determining eligibility and costs

When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that..

directing is the starting point of action

Directing is pervasive, which means that it..

happens at every level of the organization

Rita enjoys routine, so her manager gives her the same tasks every week. Therefore, Rita is satisfied with her job and wants to perform at a high level. Rita's manager is motivating her based on..

her need for stability

Which of the following is an example of a manager directing the company's resources efficiently:

initiates changes smoothly

An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's..

mission

Staffing is one of the five functions of management, along with..

planning

A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining..

quantity standards

The part of staffing that involves seeking out and attracting qualified potential job candidates is called..

recruiting

When managers are building group dynamics, they are also often..

resolving conflict

None of the other managerial functions can be carried out effectively without staffing because..

staffing supplies the human resources needed for management

A workforce analysis assesses

the human resources that are available

Leadership

The ability to guide or direct the actions of others in a desired manner

On-the-job training

The most common method of training; the employee learns by actually performing the job

Continuous

Ongoing; without stopping

Managers hope to increase sales by 10 percent this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's..

vision

Commission

A percentage of the total sale amount paid to the individual or business that makes the sale

Which of the following is an example of an employee-assistance program:

Career and education planning

The key to recruiting is..

finding the right number of applicants.

Which of the following is an indicator that human resources needs may change:

organizational growth

Job description

Explanation of responsibilities and tasks associated with a specific job

Job specification

Explanation of the skills, knowledge, and characteristics required for a job

Vision

The future a business or organization wants to create

Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as..

job descriptions

Which of the following is an example of a manager directing the company's resources efficiently:

Tyrell tells Diane to use a part of her budget on a new ad campaign

Which of the following workplace-related safety and health issues would most likely be regulated by law:

Storage and disposal of chemicals

Controlling

The management function that monitors the work effort

Positive reinforcement

The act of encouraging a desired response by giving something pleasant

Negative reinforcement

The act of terminating or withdrawing something unpleasant when a desired response is given

Philosophy

The combination of principles, attitudes, or beliefs held by individuals or organizations that influence their behavior

Organizational structure

The company's configuration of employees for accomplishing specific business tasks; how the business is organized

Organizational culture

The customs, traditions, and habits of employees working together at a particular firm

Planning

The management function of deciding what will be done and how it will be accomplished

Staffing

The management function of finding, training, and compensating workers for the business

Directing

The management function of providing guidance to workers and work projects to achieve goals

Organizing

The management function of setting up the way the business's work will be done

Instructing

The process of actually giving verbal or written instructions to employees

Management

The process of coordinating resources to accomplish an organization's goals

Motivating

The process of getting employees to strive to achieve management's objectives because they want to achieve them

Human resources management

The process of planning, staffing, leading, and organizing the employees of the business

Creative process

The process, from idea to production, by which any idea becomes reality