BUSN 2160 Final

In the Safe Senders tab in the Junk Email Options dialog box, Outlook recommends that you type the ____ symbol to indicate a domain name.

@

A message sent with high importance displays a red dot in the message header.

False

RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________

False

The appointment area is available in all of the view options.

False

The default Show As appointment status for events is ____. a. Tentative b. Free c. Busy d. Out of Office

Free

The ____ Dialog Box Launcher allows you to navigate to a specific date.

Go to date

Click the Options tab in the Backstage view to display the ____ dialog box.

Outlook options

Some incoming email servers use the ____ communications protocol.

POP3

Using the ____ feature, you can take a quick glance at your schedule without having to rearrange windows or lose your train of thought.

Peek

Outlook messages can use the ____.

Rich, Plain,HTML

Many outgoing email servers use ____ as a set of rules for communicating with other computers a. ISL b. POP c. HTML d. SMTP

SMTP

You set the appointment status for a calendar item using the ____ button. a. Item Status b. Show As c. Set Status d. Display

Show As

An email address is divided into two parts: a user name and a domain name.

True

An iCalendar represents a universal calendar format used by several email and calendar programs.

True

When a meeting request arrives in an attendee's Inbox, it displays a different icon from an email message icon.

True

You must have an email account set up in Outlook to send the meeting request.

True

Tom is a golf pro, and he is using Outlook to manage his schedule. Some of his customers pay him for a single lesson, while others set up regular weekly lessons. In addition, Tom is coordinating the annual two-day tournament at his local golf course. Tom wants to show his time as busy during the annual two-day tournament. Does he need to change the appointment status for the tournament's calendar item, or can he use the default status? a. Yes, he must change it from Free to Busy. b. Yes, he must change it from Tentative to Busy. c. Yes, he must change it from Out of Office to Busy. d. No, the default status for this type of calendar item is Busy.

Yes, he must change it from Free to Busy

The contact groups ____. a. are the same as contact lists b. include a different graphic from the individual contacts c. have a group label

a,c

To remove an account, click the FILE tab, click Account Settings, and then click the ____ option.

account settings

Rules that you create run for ____ received after you create the rule.

all incoming email messages

After you install Outlook, the ____ feature runs and helps you to set up the first email account that Outlook manages.

auto account setup

Events do not occupy time slots on the Day view of the calendar, so they appear as ____ at the top of the calendar on the day they occur. a. banners b. items c. appointments d. ribbons

banners

You use the Junk button in the Delete group on the HOME tab to override the default criteria when viewing email messages by deciding to ____.

block the sender, never block the sender, never block the senders domain, never block a group or mailing list

A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones. a. purple b. blue c. green d. red

blue

The default appointment status setting is ____.

busy

When you schedule an appointment, Outlook adds the appointment to the ____ folder by default. a. Schedule b. Calendar c. Items d. Personal

calendar

The ____ print style prints a list of contacts separated by alphabetic dividers.

card

The ____ print style prints with a sheet for adding more contact information.

card

____ view shows the contacts as cards but much smaller than Business Card view.

card

CASE: Your colleague Simone has been using Business Card view because she was not aware that she could change the default view, but now she turns to you for help. Simone likes some aspects of Business Card view but would like to experiment with a similar view that presents the records smaller. Which of the following do you recommend to her? Selected Answer: a. Card view b. Micro view c. List view d. Phone view

card view

To modify an existing rule, select the rule you want to modify, click the ____ button in the Rules and Alerts dialog box, and then click the Edit Rule Settings command.

change rule

Each person's information is stored in a ____ in the contact list.

contact record

Keeping a contact list current involves ____ contacts you no longer need.

deleting

A(n) ____ folder is the location where you want to move or copy a file.

destination

The last part of an email address is the ____ name

domain

Outlook defines a(n) ____ as an activity that occurs at least once and lasts 24 hours or longer.

event

Outlook defines a(n) ____ as an activity that occurs at least once and lasts 24 hours or longer. a. occurrence b. event c. item d. task

event

When you schedule a(n) ____, its description appears in a small banner below the day heading.

event

All calendar items start as events.

false

Even after you create a contact group, you still need to send email messages to its members individually.

false

The first step in creating a contact list is to attach files.

false

Users typically put both personal items and academic or business items in the same calendar.

false

When sending a message, you cannot choose to use voting buttons.

false

When setting up an email account, you need to know basic information such as the email address and signature. _________________________

false

You can attach one or more ____ to a contact to store documents, tables, pictures, or clip art, for example, along with their contact information.

files

*Multiple Answer You can use the Show As button to select the ____ appointment status for a calendar item.

free, tentative, busy

Any element in Outlook that contains information is called a(n) ____. a. folder b. addition c. item d. note

item

In ____ view, the contacts are arranged in a list according to businesses. a. List b. Business Card c. Employer

list

CASE: You know that your colleague Enrique does a masterful job maintaining his contacts in Outlook; so, when you are looking for advice on print styles, he is the person to whom you turn. You want to find a print style quickly that you know resembles Card style but is not Card style. Which of the following does Enrique tell you it could be?

medium booklet

An appointment becomes a(n) ____ when people and other resources are invited. a. gathering b. meeting c. event d. conference

meeting

*Multiple AnswerThe Calendar is the Outlook folder that contains your personal schedule of ____.

meeting, events, appointments

CASE: You know that your colleague Enrique does a masterful job maintaining his contacts in Outlook; so, when you are looking for advice on print styles, he is the person to whom you turn. You would like a printout of your own contact list with a page for each contact, so you can write some notes on them. Which print style does Enrique tell you to use? a. Single Page b. Memo c. Phone Directory d. Card

memo

The ____ print style prints a page for each contact.

memo

The information in the ____ routes a message to its recipients and identifies the subject of the message message area domain profile message header

message header

The ____ lists the contents of a selected folder.

message pane

In addition to standard numerical entries, you can also specify appointment dates using ____ language.

natural

By default, clicking the People button in the _____ bar, displays the contacts in the Microsoft Outlook Window.

navigation bar

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

network

Though an invitee can propose a new meeting time, only the ____ can change or delete the meeting. a. originator b. navigator c. attendee d. scheduler

originator

____ view is the default view.

people

*Multiple Answer A main element of the Contacts window is the ____. c. People pane d. My Contacts pane b. contact list

people pane, contacts pane, contact list

In ____ view, you can sort the list using any of the column heading buttons that are displayed.

phone

In ____ view, you see the contacts in a list displaying phone information.

phone

You can print your contacts using the _____ style in contact view.

phone directory, memo, card

*Multiple Answer After setting up your contact list, you need to keep the information current and add new information, such as ____. a. a picture b. a new work phone number c. passwords d. a Twitter account username

picture, new work phone number, a twitter account username

*Multiple AnswerA hyperlink is a ____ in an email message or webpage that, when clicked, directs you to another document or Web site.

picture, word

You can ____ a single contact or multiple pages of contacts displayed as cards or in phone lists. a. edit b. copy c. print preview d. delete

print preview

By default, the ____ is set for all items to display and print.

print range

4. Which of the following is not information you can record about a project using tasks?

project team

CASE: Tom is a golf pro, and he is using Outlook to manage his schedule. Some of his customers pay him for a single lesson, while others set up regular weekly lessons. In addition, Tom is coordinating the annual two-day tournament at his local golf course. According to the way that Outlook defines calendar items, what type of item is a regular weekly lesson, if you assume that the person taking the lesson is NOT invited to the lesson using Outlook? a. Recurring event b. Recurring meeting c. One-time appointment d. Recurring appointment

recurring appointment

A ____ wavy underline means the flagged text is not in Outlook's main dictionary.

red

The benefit of displaying a(n) ____ in Outlook is the ability to combine feeds from multiple web sources in one place.

rss feed

CASE: The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden. You want to make sure that, effective immediately, all emails from your boss are flagged as having high importance. What Outlook feature can help you automate this process?

rules

CASE: The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden. You have had a couple of instances lately of emails from colleagues at your vendors being treated as junk email, which caused a lot of confusion and concern for you and your manager. Which of the following junk email options can you use to make sure this does not happen again?

safe senders

____ View displays multiple calendars at the same time in a horizontal layout of the daily calendar.

schedule

If what you type matches more than one entry, you will be asked to ____.

select the contact you want to view

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s).

signature line

The ____ print style prints a list of contacts similar to Card style.

small booklet

A ____ folder is the location of a document to be moved or copied

source

When you perform a search, Outlook searches all ____ for a match.

specified fields

If necessary, you can ____ to a rule.

specify exceptions

All or part of your contacts can be printed in a number of different views, or print ____.

styles

1. A ____ is an item that you create in Outlook to track until its completion.

task

Creating and managing ____ in Outlook allows you to keep track of projects.

tasks

2. A ____ is any Outlook item such as a task, an email message, or a contact that has been flagged for follow-up later.

to-do-item

CASE: Your friend Kathryn is planning to use Outlook to manage her schedule during her first year of college. She is in the process of configuring Outlook to best suit her purposes, and she turns to you for help. Kathryn wants to print her schedule so that she can carry it with her to classes. She would like a page for each day, including a daily task list and a weekly schedule. Which print style should she use? a. Daily b. Tri-fold c. Calendar Details d. Weekly Agenda

tri-fold

A contact list lets you record information about people, such as their email address, phone number, birthday, physical address, and photo.

true

Outlook provides two options for customizing your experience when working with email messages, calendars, and other items.

true

Outlook's Calendar can convert words such as "yesterday" and "tomorrow" into the appropriate date.

true

People view is the default view.

true

The Contacts - Outlook window includes a variety of features to help you work efficiently, including many elements similar to the windows in other Office programs.

true

To customize your Outlook email with default settings such as the message format, you use the Outlook Options dialog box.

true

When you display the Appointment Recurrence dialog box, Outlook automatically sets the range of recurrence with the date the appointment starts.

true

You can add the RSS feed to your Outlook account using the Account Settings dialog box.

true

Changing the ____ sometimes can help you find a contact's information more quickly.

view

Each Outlook folder displays the items it contains in a layout called a(n) ____.

view

*Multiple Answer The appointment area contains a ____. a. My Calendars pane b. Navigation pane c. Weather Bar d. date banner

weather bar, date bar

CASE: Your friend Kathryn is planning to use Outlook to manage her schedule during her first year of college. She is in the process of configuring Outlook to best suit her purposes, and she turns to you for help. Kathryn would like to display her schedule for an entire seven-day week. Which view should she use? a. Work Week b. Schedule c. Day d. Week

week

You can print a ____ view of your calendar

weekly, monthly, daily