Busn&101 Chapter 10

Union workers earn _____ higher hourly wages than non unionized employees in similar positions. a) 20% b) 15% c) 25% d) 8% e) 10%

b

Unions have been successful in organizing primarily in which of the following industries? a) service sector b) health care c) manufacturing d) non-profit organizations e) government

b, c, and e

A job ___ is a summary of a job, the type of work to be done, responsibilities and duties, working conditions, and the relationship of the job to other functions.

description

_____ ______ usually involves verifying educational background and poor work experience of a candidate.

Reference checking

A performance appraisal based on number of cars sold or percentage of defects on an assembly line is an example of a(n):

objective assessment

The process for obtaining qualified people is:

recruitment

Final compensation falls into two general categories: wages and _____.

salaries

A ____ is an employee walkout.

strike

Salaries are most closely associated with ____-collar workers.

white

Match the following labor dispute terms to their brief descriptions: 1) picketing 2) strike 3) boycott 4)lockout 5) strikebreaker

1) picketing= public protest 2) strike= employee walkout 3) boycott= attempt to keep consumers from buying 4) lockout= closed worksite 5) strikebreaker= replacement employees

Match the following terms with their descriptions 1) turnover 2) promotion 3) transfer 4) seperation 5) downsize

1) turnover= when employees quit or are fired 2) promotion= advancement 3) transfer= move to another job 4)resignation, retirement, or layoffs

____ allows management to obtain detailed information about an applicant and his or her experience, skills, attitudes, and an idea of whether he or she would fit in the company.

Interviewing

____ is the process of collecting information about applicants and using that information to make hiring decisions.

Selection

A separation occurs in which of the following situations? a) Layoff b) Resignation c) Termination d) Transfer e) Retirement

a, b, c, and e

Which of the following are primarily job seeker websites? a) Monster.com b) Facebook c) CareerBuilder.com d) TheLadders.com

a, c, and d

Which of the following are typical strategies that HRMs and organizations use to try to reduce employee turnover? a) Provide more employee benefits b) Allow reduced work hours c) Job enrichment d) Allow increased job flexibility e) Create more interesting job responsibilities

a, c, d, and e

Examples of benefits that provide additional compensation to employees beyond wages include which of the following? a) 401K b) Commission c) Life insurance d) Paid vacation e) Bonuses f) Sick days

a, c, d, and f

Which of the following are typical criticisms of grading systems as an assessment tool? a) unclear wording b) qualitative criteria is hard to gage c) inappropriate words d) teamwork and communication skills are hard to evaluate e) it is an objective tool

a,b,c, and d

Sick-leave, vacation pay, pensions, and health plans provide additional compensation known as ____.

benefits

Which of the following are tasks involved in human resource management? a) Acquiring financing b) Selling c) Training d) Acquiring employees e) Compensating people

c, d, and e

Fringe benefits plans that allow employees to choose the benefits they want up to a certain dollar amount is a(n) _______ plans.

cafeteria

A(n) _____ ____ program offers counseling for and assistance with employees' personal problems that might impact job performance.

employee assistance

A good HRM attempts to minimize separations and transfers since recruiting and training new employees is very ____.

expensive

In 2009, the ____ _____ wage was $7.25. If a state mandates a higher wage, the higher of the two wages prevails

federal minimum

A(n) ____ _____ is an employee organization that represents its members in negotiations with management over wages and working conditions.

labor union ( Unions represent employees to increase the power of individual laborers in negotiations with management.)

Strikebreakers, people hired by management to replace striking employees, are also known as "_____" by striking members.

scabs

What is an attempt to keep people from purchasing products from a company referred to?

Boycott

______ is a major advantage of piece wages.

Employee motivation

____ _____ ownership plans involve distributing shares of company stock to employees.

Employee stock

True or false: The application allows management to obtain detailed information about an applicant and about his or her skills, experience, reasons for changing jobs, and attitudes

False

True or false: Layoff are not always permanent; layoffs can be temporary.

True

Which of the following a management tactic for trying to end a stalemate with a union? a) Lockout b) Boycott c) Picketing d) Strike

a

Which of the following are true about labor union employees and wages? a) Union workers have 15 percent higher hourly wages than nonunion employees b) Union employees receive approximately the same wage as nonunion employees c)Union workers earn significantly more than notion employees d) Union workers routinely receive overtime e) The majority of union workers are paid a salary

a and c

Which of the following are usually the focus of reference checking for a potential employer? a) Work experience b) Martial status c) Educational background d) Office held and honors received e) Community service involvement

a and c

Which of the following characteristics describe an ESOP? (choose 2) a) They offer distribution of shares of company stock to employees b) They are considered a temporary "thank you" c) They offer a steady stream of income d) They are calculated weekly or monthly e) they are gaining in popularity

a and e

Which of the following are most likely to be paid on a time-wage basis? a) Clerks b) Maintenance personnel c) Assembly-line workers d) Skilled craftworkers e) Salespeople

a, b, and c

Which of the following are most often part of an orientation to a company? a) Introduction to fellow workers b) Socializing c) Distribution of manuals d) Tour of the building e) Undergo training

a, b, c, and d

A job ___ determines information about a job-the tasks that comprise it and the environment in which it will be performed.

analysis

A job ____ determines information about a job-the tasks that comprise it and then the environment in which it will be performed.

analysis

Bringing in an impartial third party to render a binding decision in labor dispute is ____.

arbitration

A study of what employees do in a particular job is called a: a) perfomance appraisal b) job analysis c) job specification d) job description

b

A(n) _____ is a third party who encourages both parties in a dispute to continue negotiating and makes suggestions for resolving the matter but does not offer legally-binding decisions.

mediator