C-176 • Project Management

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Meet with the two sub-contractors separately to learn the details of the problem

A construction supervisor emails the project manager that two sub-contractors are having an argument that might adversely affect the schedule of the project. Which of the following actions should the project manager take?

No, it is approved by the sponsor.

Does the project manager approve the initial baseline?

Cannot spend more than $25,000

If you are given a constraint of $25,000, then on the project you:

Functional manager

In a functional organization, to whom do project resources report?

Define the scope

The project charter is created during Initiation. What does the charter not do?

An approved modification to the project

What circumstance can cause the cost baseline to change?

Forcing

Which conflict resolution method produces only a temporary solution to the problem?

Project sponsor

Who approves the budget for a project?

Project Management Office (PMO)

A company in a highly regulated industry is having resource conflicts on several projects to use a group of subject matter experts. Who in the company is responsible for ensuring that these critical resources are used in the most efficient manner by all of the projects?

Scheduler

A large project has the following members on the project management team: project manager, assistant project manager, scheduler, and expediter. Who is responsible for asking project resources for the status of their tasks?

Scheduler

A large project has the following members on the project management team: project manager, assistant project manager, scheduler, and expediter. Who is responsible for making updates to the project timeline?

A summary activity or task, with detailed activities or tasks indented beneath it

A new project manager has been asked to add a hammock task to the project schedule to make it easier to read. Which of the following is the best description of a hammock activity or task?

Creating multi-lingual project teams

A portfolio is centered on one or more strategic business objectives. Which of the following represents a strategic business objective?

Stakeholders

A project does not have a formal "steering committee" to provide ongoing guidance to the project manager throughout the duration of the project. Who will serve in the absence of a steering committee?

Burn Rate

A project has been spending approximately $50,000 each month for the past year. What is this amount called?

It can delay the finish date of the project.

A project manager has decided to level the resources on a project. Which of the following is not an advantage of resource leveling?

Project Manager

A project produces many artifacts, including project management documents and the deliverables of the project's product or result. Who is responsible for the overall quality of these artifacts?

When stipulated in a contract

A scheduler was recently hired by Lucerne Publishing Co. to work on the project for a new textbook. The scheduler has included the appropriate governance gates in the schedule, but does not know who should sign off on them. In which instance would a client sign off on governance gates?

Business case

A stakeholder approaches the project manager with an idea for a new project. What document will be prepared as a result of this meeting?

8 Days

Activity A on the AdventureWorks high-speed braking system project has a finish-to-finish precedence relationship with Activity B. If A's duration is 2 days and B's duration is 8 days, what is the shortest total duration for completing both A and B?

Increased team performance

AdventureWorks Cycles has just replaced its project manager for the high-speed braking system project. The new manager believes strongly in building trust among the team members, and has some good ideas on how to accomplish this. Which of the following is the strongest reason to build trust in a team?

Product owner

Agile projects must readily adapt to changes. Who is responsible for change management in Agile projects?

Time, cost, and scope

Although there can be many constraints on a project, the three constraints that are commonly considered to make up the triple constraint triangle are:

Work Breakdown Structure (WBS)

An administrative assistant has just been assigned to the Fabrikam team to manufacture components for the AdventureWorks Cycles high-speed braking system project. He or she is looking at a graphical representation of the deliverables included in the project. What is this graphic called?

Estimate at Completion (EAC)

As a project progresses, changes can result in a revised final cost estimate and, hence, a change in the budget. The Earned Value Management methodology has a name for this revised estimate. What is it called?

One to implement a new technology

During a very weak economy, a company is evaluating several proposed projects to pursue. Which project is the least likely to be approved?

Requirements

During project planning, stakeholders provide you with information on what the project's product or service must be able to do. This type of information is referred to as:

Requirements documentation

During project planning, which of the following is created first?

Dedicated

Early in the planning phase of a project, the project manager identifies a critical work package that needs the expertise of the company's most senior database developer. The project manager and the functional manager agree that this person can be assigned exclusively to the project. Which type of resource is this?

Mandatory

Lucerne Publishing Co. is getting ready to distribute a new textbook. The books cannot be bound until they have been printed. Which type of dependency does this represent?

At the beginning of the work day

Meetings are an important component of a project that is using the Agile methodology. When should these meetings be held?

Human resources, material resources, and cost resources

Name the categories of resources that must be considered when planning a project.

Low-quality

One of the final tasks in a project involves making 100 copies of a user manual that is the final deliverable of the project. This task is billable to the project, and it can be given to three people in the company's reproduction department. Which type of resource is this?

The staffing management plan for Project B

Project A is in the Planning phase, and Project B is in the Execution phase. Project A intends to use all of the resources that have been assigned to Project B. Where should the manager of Project A look to see when the Project B resources will be available?

The sponsors of the two projects

Project A is in the Planning phase, and Project B is in the Execution phase. Project A is using resources that have been assigned to Project B. Both projects need one of the resources at the same time. Project B contends that an Execution-phase project should have priority over a Planning-phase project, and will not temporarily release the resource. Where can the two project managers turn for help?

Meet with the team as a group, then hold informal one-on-one meetings with as many team members as practical.

Project performance has been slipping over the past three months, and the project manager suspects that the project team is losing confidence in his or her management skills. The project sponsor has not heard any rumors to this effect. What can the project manager do to try to restore the trust of the team?

Each project manager should look for opportunities to fast-track his or her project.

Projects A and B are running concurrently, with some tasks in A serving as predecessors for tasks in B and vice versa. The deadline for completing the last task in the combined projects is August 1. It is now June 1, and the August date is in jeopardy due to unforeseen risks in both projects. Which of the following solutions is best?

High-level risks

Risk management is a critical activity in managing projects. During the Initiation phase of the project, what type of risks are identified?

Planning

Risk management occurs throughout a project. During which phase are the detailed risks assessed?

Benched

Sam is an administrative assistant in the Project Management Office (PMO) who does not normally charge time to any projects. The Project Management Information System (PMIS) administrator for one of the projects calls in sick, and the project needs someone to input last month's data into the PMIS. Sam trained the currently-ill administrator and is asked to fill in. This is billable work for the project. Which type of resource is Sam?

You have accepted additional project work without following appropriate change control processes

Scope creep means that:

Review the change with respect to the entire project (scope, schedule, and cost), not just quality.

Someone in senior management requests a minor change to the project, and it appears that the quality of the deliverables will not be affected. What should the project manager do with this request?

Someone who is affected by a project or who affects a project

Stakeholders are involved in a project in many ways. Which of the following is the best description of a stakeholder?

Project manager

Stakeholders have a wide variety of interests. Who has the responsibility for managing these various interests?

Project Management Office (PMO)

TailSpin Toys is a company that designs and manufactures a wide variety of toys. Each toy project consists of identical phases: design, manufacture working prototype, scale up to 100 units, test 100 units, full-scale manufacture, and perform quality control on manufactured toys. Who is responsible for governing when a project can move from one phase to the next?

Forming, storming, norming, performing, adjourning

Teams go through an evolutionary process as they become more developed. What are the steps in this process?

Mandatory dependency

The Lucerne Publishing Co. is finishing a textbook and knows that it must be printed before it can be bound. Which type of dependency does this represent?

Beginning to add the graphics to a report before the text has been completed

The Lucerne Publishing Co. textbook project schedule has several activities with leads. Which of the following is an example of an activity with a lead?

It is necessary so PMO analysts can compare the performance of the projects using a consistent set of tools.

The Project Management Office (PMO) has published a set of Key Performance Indicators (KPIs) that each project within the organization must use when preparing its monthly status reports. Is this necessary, and if so, why?

It has zero total float.

The Public Works Department's bridge over the Troubled Waters stream project has a number of activities that are on the critical path. Which statement is true about the critical path?

It helps the project manager understand stakeholder expectations for project communication.

The communications management plan is the most important portion of the project management plan for managing stakeholders. Why?

Governance-gate reviews

The management of Trey Research has seen a number of complex projects finishing late during the last year, and it is affecting profits and upsetting clients. Which tool can they use to reduce the number of late projects?

External

The mayor's new home is almost finished, and it is time to schedule the housing department inspection prior to receiving the Certificate of Occupancy. The building inspector is out of town until next Thursday, and the mayor will not be able to move in until Friday at the earliest. Which type of dependency is this?

The PERT three-point estimate is found with the following formula: [Optimistic time + 4(Most Likely time) + Pessimistic time] / 6 Using the data in the question, the correct answer is [1 +4(3) + 12] / 6 = 4.2 days.

The new bridge over the Troubled Waters stream involves an activity to grade the approaches to the bridge. From previous projects, grading has exhibited a range of durations, as shown below: Optimistic 1 day Most Likely 3 days Pessimistic 12 days What is the PERT three-point duration estimate for this activity?

30% complete

The original project plan you created contained six deliverables each requiring equal effort and duration. Through formal change control, another four deliverables - equal in effort and duration - were added to the plan. You have completed one of the original deliverables and two of the new. Based solely on the progress of the deliverables, you can tell the stakeholders that the project is currently:

Charter

The project is in the Initiation phase, and the sponsor has just signed a document that authorizes the project to begin. What is this document called?

Archives

The project manager and the project team are closing a successful project. They are collecting project documentation, status reports, correspondence with the client, and contracts with vendors. What are they preparing to create?

Paint on a wall drying before pictures can be hung

The project manager for the WingTip Toys mini-drone project has been asked why he or she would use a lag in a project plan. Leads and lags can affect the start and finish dates of tasks. Which of the following is an example of a lag?

Milestone chart

The project manager has been asked to brief senior management on the status of the shopping mall project, but has been allocated only 15 minutes to do this. Which of the following schedule tools would be appropriate for sharing status?

requirements document

The project manager is facilitating a meeting of a group of stakeholders to obtain information about the needs the project must meet. What document should be prepared as a result of the meeting?

Float

The project manager is meeting with the external client for a project and confuses the client by using the term "slack" when referring to an activity. The client interprets this as loose or sloppy. What is another name for slack in the project management context?

It is time-consuming to create.

The project team for the WingTip Toys mini-drone project is using bottom-up estimating to build a schedule. Which of the following is not an advantage to the project if they use this type of estimate?

Virtual

The project team is located in Chicago, except for two team members who are in Denver. Which type of resources are in Denver?

Shortening total project schedule duration

The scheduler on the WingTip Toys mini-drone project needs to compress the schedule for the project. What are the two schedule compression techniques—fast-tracking and crashing—used for?

Meet with the network administrators and learn what is causing them to disagree.

Two network administrators are having a disagreement about a technical issue that can delay the finish date of the project, and they seek help from the project manager. Which of the following actions should the project manager propose?

Analogous

Very little is known about a new Trey Research, Inc. project to develop a mini-microwave laser targeting device. Which type of estimate would be used when estimating durations of activities when very little is known about the project?

Business case

What Initiation-phase document outlines the technical, investment, and regulatory factors that influence a project, with a particular focus on Return on Investment (ROI) and payback period?

In a merger, the companies are equals, but in an acquisition, the acquiring company is in control.

What is the difference between a merger and an acquisition?

Team performance will increase.

What is the main reason a project manager should use team development tools?

Communicating

What is the most important function of a project manager?

Make efforts to engage the finance department to put in place a cash flow forecast

What step will a project manager take to help prevent cash flow problems?

Work packages

What term describes the lowest level of detail in a Work Breakdown Structure (WBS)?

After the Work Breakdown Structure (WBS) is developed and before the budget is prepared

When are project costs estimated?

Continuously

When are the requirements for a project using Agile methodology determined?

When the scope of the contract has been completed to the satisfaction of the buyer, and all contract terms have been met by the buyer and the seller

When should a contract be closed?

When their work on the project has been completed

When should contracted resources be released from a project?

-5% to +10%

When you created your original budget in project initiation, you used a Rough Order of Magnitude (ROM) estimate. Now that you are moving into executing, you need to give management a definitive estimate. This means that the accuracy range of the new estimate must be:

Confronting

Which conflict resolution technique solves the root cause of a problem?

Smoothing

Which conflict resolution technique tries to convince the parties that there is no real conflict?

Communicate throughout

Which is the only component of the change control process that is executed iteratively as needed?

Confronting

Which of the following conflict resolution techniques tries to find a solution to the problem?

It is strategic to the company.

Which of the following statements is not true about a project?

The total list of deliverables is not known until the schedule is developed.

Which of the following statements is not true about project deliverables?

It identifies the type of contract that is part of the procurement plan.

Which of the following statements is not true about the Initiation phase of a project?

sponsor

Who is responsible for justifying the project to the organization?

project manager

Who is responsible for managing the quality assurance aspects of a project?

Project team members who will be performing the tasks

Who is the best person(s) to estimate the technical work of a project, including tasks, durations, dependencies, and effort?

Monte Carlo Simulation

You are developing a new purchasing system for a client and need to provide the probability of meeting a range of completion dates. Which risk technique should you use?

Risk responses for each risk

You are developing a new purchasing system for a client and you are starting to identify and prioritize risks. You have performed qualitative analysis. Which of the following is not a product of this process?

Decision-tree analysis

You are developing a new website for your organization and want to decide which development approach is the least risky in terms of both probability and impact. Which risk technique should you use?

Organizational merger/acquisition

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is not a trigger you need to plan for?

Internal reorganization

You are developing the project plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is a type of change that you might need to plan for?

Relocation

You are developing the project plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is a type of change that you might need to plan for?

All employees

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the frequency of communication with your various stakeholder populations. To which stakeholders should you provide monthly news reports?

The core team

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the frequency of communication with your various stakeholder populations. Which stakeholders might want daily status meetings?

Team

You are executing the project plan for a new Customer Relationship Management (CRM) system and the project is running two weeks late. Despite this, you have just passed the latest gate review. Which stakeholders do you need to inform?

Stakeholder changes

You are executing the project plan for a new Point of Sale system for your retail stores and you have been informed by the business analyst that the training department has hired a new trainer who will be responsible for the Point of Sale system training. You inform the team and welcome the trainer to the project. What was the trigger for this?

Inter-organizational communication patterns

You are finalizing the requirements on your new purchasing system project and you have some follow-up questions for some of the stakeholders. They all work in your building with you, so which of the following would you not need to consider?

An Ishikawa diagram

You are four weeks into a two-month project, and you are seeing a wide variety of defects in the products being produced. You want to figure out what is causing these problems. The best tool to use is:

A scheduled meeting

You are gathering requirements for a project to update the corporate website. You have most of them documented, but have some follow-up questions for some of the stakeholders. You create a meeting on their calendars for the next day and attach a brief topic list. This is an example of:

Business

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The system selected needs to increase customer retention by at least 10%. This is considered which type of requirement?

Technical, quality, or performance

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The system that has been selected has only been implemented in 10 other companies. What category of risk is this risk?

You can lower the probability of the risk.

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. There was a risk that one of your key team members would leave the organization before implementation and you mitigated that risk by cross-training another team member. The back-up team member has since left the organization. As you are reviewing your risk register, what is not an option for that risk now?

Functional

You are working on a project to upgrade the Human Resources Management System (HRMS). The new system must be able to store an individual's training history. Which of the following is the type of requirement this adds to your project?

The business case

A company is mid-way through a project to replace its present order-entry system. The new project is very expensive, and senior management is concerned about maintaining its financial viability. Which of the following factors will be of greatest concern to the project manager?

Scheduler

A large project has the following members on the project management team: project manager, assistant project manager, scheduler, and expediter. Who is responsible for preparing reports concerning the status of the schedule?

Iteration review

A milestone is defined as a significant point or event in a project. Which of the following represents a milestone in an Agile project?

Requirements documentation

A new department manager at Fabrikam has been assigned as the sponsor for the project to build the components for the AdventureWorks high-speed braking system. This is the first time he or she will be sponsoring a project, and the project manager has asked for approval of the scope baseline. Which of the following documents is not included in the scope baseline?

Milestone

A new engineer is reviewing the schedule for a project to upgrade the wireless network of an office building. He or she sees activities with a value of zero days for some activities and asks why something should take no time to do. What is an activity with zero duration called?

The new requirement should be prioritized against other requirements in the product backlog, and the product backlog re-written according to this new priority.

A new product catalog website is being developed using the Agile methodology. Midway through the project, the client asks for a new screen that will contain warranty information for each product in the catalog. How will the Agile team handle this scope change?

The team should hold a sprint planning meeting, where the sprint goal will be set and user stories will be developed.

Stakeholders

A person with a vested interest in the outcome of a project is defined as a:

27 Weeks

A project has five activities, all related in a finish-to-start relationship. The table below depicts the durations and predecessors of each activity. Activity Duration (weeks) Predecessor A 5 None B 7 A C 10 A, B D 3 A E 5 B, C, D How long is the critical path?

The critical path is ABCFG, and the duration is 50 weeks. The critical path is calculated by adding the durations of each activity on each path and selecting the path with the longest duration. AEFG is 48 weeks. ABCDG is 36 weeks. ABCDEF is 66 weeks; all activities are not in the same finish-to-start relationship, therefore, not all the durations are added together.

A project has six activities, all related in a finish-to-start relationship. The table below depicts the durations and predecessors of each activity. Activity Duration (weeks) Predecessor A 13 None B 6 A C 6 B D 6 C E 10 A F 20 C, E G 5 D, F What is the critical path, and how long is it?

The new design will result in a 10 percent increase in the number of repeat customers within the first six months of being implemented.

A project is undertaken for a specific and justifiable reason or purpose. Which of the following choices is a valid reason to update a company's sales website?

Resource leveling

A project manager has assigned resources to all of the tasks and has noticed that several of the resources will be working more than the standard eight-hour day. This overallocation will be a problem because overtime pay has not been authorized. Which of the following tools can be used to solve the overallocation issue, so the resources are not working more than eight hours a day?

When the resources have the appropriate skills, and when the task is effort-driven

A project manager has assigned resources to all of the tasks and has noticed that several of the resources will be working more than the standard eight-hour day. This overallocation will be a problem because overtime pay has not been authorized. One solution to the overallocation is to shift some of the work to another resource who has the same hourly pay rate, so that both can work on a task simultaneously and avoid overtime pay. When would this be a good option?

The finish date of the project could be extended.

A project manager has assigned resources to all of the tasks and has noticed that several of the resources will be working more than the standard eight-hour day. This overallocation will be a problem because overtime pay has not been authorized. The project manager has read that resource leveling can be used to solve the overallocation issue. Which of the following is most likely to occur and cause concern for the project manager if they decide to incorporate leveling?

Work Breakdown Structure (WBS)

A project manager is developing a definitive cost estimate. Which of the following would be most beneficial?

Manually determining where to adjust resources

A project manager is in a meeting with the company's external client and states that he or she will need to level the resources on the project. Choose the appropriate task the project manager is referring to.

Person B, who has the right skills but is available only three days next week

A project manager is planning a week-long meeting with the client to begin defining the requirements for a new project. The meeting will be next week, and one more person should be added to the travel team to fill a knowledge gap. Which of the following options is best?

A change in any one causes a change in at least one other

A project manager must understand the sponsor's priorities among the triple constraints because:

No, because it does not include risk reserves and it has not been approved by the sponsor.

A project manager rolls up the cost estimates of each activity to generate one cost for the project. Is the resulting number the budget?

Estimating the type and number of resources required to complete activities

A project scheduler has asked a new hire on the team to estimate activity resources for the project. Which task is related to this process?

Document the change

A project team member has identified a change that must be made to the project's product to meet one of its requirements. What should be the next step that this team member should take?

A program manager

A real estate developer is preparing to begin work on a subdivision that will consist of 20 single-family homes, and four construction managers will be needed. The developer will need a marketing specialist to market the subdivision, a finance expert to arrange for a loan to purchase the land, and a team of attorneys to handle legal issues. What mechanism will be used to manage these people?

Steering committee

A real estate developer is preparing to begin work on a subdivision that will consist of 20 single-family homes. This will be a large undertaking, requiring the expertise of architects, construction managers, marketers, financial specialists, and attorneys. The developer recruits one person from each area to provide guidance and support throughout the work. What is this team known as?

Cost, schedule, quality, and risk

A resource with inadequate skills for the assigned task will have a negative impact on which of the following project constraints?

A risk is an uncertain event that, if it occurs, can have a positive or negative effect on one or more project objectives. An issue is an item that is under discussion and needs to be addressed by the project team.

A risks/issues log is used by project managers to track significant project elements. What is the difference between a risk and an issue?

There are 190 channels of communication. The formula to calculate this is C=[(n(n-1)]/2. This solves to [20(20-1)]/2 or [20(19)]/2 or 190.

A team has 20 people on it. How many potential communication channels exist on this team?

A team has six people in addition to the team leader on it. How many potential communication channels exist on this team?

Work Breakdown Structure (WBS) Dictionary

A team member is confused about the difference between two work packages with similar names. The best document to have that team member consult is the:

A and B will take a total of 8 days. A will start on day 1 and finish on day 8. B will start on day 3 and finish on day 7. The duration of A is longer than the sum of the lag of B and the duration of B, hence the total duration for A and B will be the duration of A, or 8 days. If A and B were related in an finish-to-start (FS) relationship without lag, the total duration would be the sum of 8 plus 5, or 13 days. If A and B were related in an FS relationship with two days of lag, the total duration would be the sum of 8 plus 2 plus 5, or 15 days. There is no way the total duration of A and B can be less than the duration of A.

Activity A on the AdventureWorks high-speed braking system project has a start-to-start precedence relationship with Activity B; further, Activity B has a 2 day lag. If A's duration is 8 days, and B's duration is 5 days, what is the total amount of time it should take to complete both A and B?

Business Case

Alpine Ski House is launching a project to train staff in using the new reservations system that will be installed before ski season begins. Which document will the project sponsor need to see before signing the charter?

Portfolio

Alpine Ski House owns and operates three ski lodges in the Rocky Mountains. The company wants to expand, and the board of directors has authorized the construction of five new facilities in the Sierra Nevada Mountains of California and Nevada. The directors have a strategic objective of being the preferred go-to resorts for seniors and retirees within 10 years. Projects related to this goal that are under consideration include obtaining venture-capital financing, new marketing campaigns, acquiring new land, completing facility construction, and establishing franchises; they may be completed separately for each of the five new ski resorts. What type of project organizational structure will be involved at the corporate level?

They do not come from a person, but from the scheduling tool.

An engineer is assisting the project manager plan the project. He or she has added activities and dependencies to the plan, but is unsure how to determine the start and finish dates for them. Who should calculate the start and finish dates of an activity?

Activities

An engineer is assisting the project manager plan the project. He or she has been asked to decompose the scope. What will be the result of this decomposition?

The rolled-up activity costs, plus any activity contingency reserves, plus any work package contingency reserves

An engineer with TailSpin Toys is assisting the project manager plan the robotic cat laser project and is learning about baselines. He or she knows that the scope baseline consists of the scope statement, Work Breakdown Structure (WBS), and WBS dictionary, but is unsure what goes into the cost baseline. What is included in the cost baseline?

An extension of the Work Breakdown Structure (WBS)

An engineer with TailSpin Toys is assisting the project manager plan the robotic cat laser project, and has been asked to prepare the schedule activity list. To confirm that the engineer knows exactly what to do, the project manager asks him or her for a brief description of what will be done. The engineer responds that a schedule activity list is _______.

A task that drives the relationship with the other task is always the predecessor.

An engineer working on the Awesome Computers wireless network upgrade project asks the project manager to clarify some of the scheduling terms, specifically predecessor and successor. What determines whether a task is a predecessor to another task, if the two tasks are linked together?

When Activity A finishes, Activity B can start.

An engineer working on the wireless network upgrade project asks the project manager to clarify some of the scheduling terms, specifically the types of relationships that can occur between two activities. Which of the following is an example of a finish-to-start relationship?

An engineering company has completed design and construction of a petroleum refinery to produce gasoline. Part-way through construction, the engineers added a new process to produce another product unrelated to gasoline. Near the end of the construction effort, the owners decided to add a warehouse to store chemicals used in the gasoline refining process. When the refinery construction was completed, the engineering company began to operate the refinery. At this time, a contractor was brought in to correct problems that occurred during construction. How many projects were associated with this effort?

Keep the resources working on your project

Another higher priority project has been started that requires the highly skilled resources assigned to your project. They will not be available to you for two weeks. Which of the following is not an option for your project?

Bottom-up estimating

Cost estimating is done by TailSpin Toys using a software application which uses detailed aspects of each project activity as inputs. The costs of the activities are then combined and used to determine the cost baseline. Which type of cost estimate is used by the tool?

High-level risk

Awesome Computers makes peripherals for desktop and laptop computers and is considering a project to develop a new PowerPoint slide advancer that will have several features not available in the marketplace. The project is still in the Initiation phase, and senior management is anxious to move forward before a competitor introduces its product first and grabs a significant share of the market. If this happens, Awesome will cancel the project and potentially lose significant money. What does this situation demonstrate?

Cost resources because money is involved

Bob has been asked to travel to a client office for a meeting and to charge the expenses for the trip to the project. Which category is the correct one to use?

The project manager should rigidly enforce ground rules.

Building and managing a team includes setting expectations for team members, and ground rules provide a way to do this. Which of the following statements about ground rules is not true?

A statement of project goals via a project statement of work (SOW) and authorization of the project manager to use organizational resources on the project

Choose the component that should always be included in the project charter.

Balanced matrix

Conflict resolution will be most challenging in which type of organization?

Discretionary

Construction of the mayor's new home is well underway, and the external walls and roof are on and it is time for the plumbing and electrical work to begin. Will's Water and Watts is the contractor for this work, and the plumber has arrived on-site. The electrician is on another job for the day. There is no requirement that one trade begins work before the other, so the plumber starts while the electrician is on the other job. Which type of dependency is this?

Matrix

On a large engineering project, people have been complaining about reporting to more than one person. They have said that these people seem to have two differing agendas. Which type of organization are these workers in?

Mandatory

One deliverable of the Awesome Computers wireless network upgrade project is a new server. It has been delivered and is awaiting the next steps. After the server has been configured for the project, it will be tested. Which type of dependence does this represent?

The new system may not be able to be modified to accommodate local differences.

One technique for gathering requirements is to watch people perform their jobs in their normal environments. Which of the following is NOT a reason to use this technique?

Project coordinator

Perfect Plating Products is a small manufacturing company with 20 employees who all have many responsibilities. There are no formal "project managers." The company has just begun a new project to manufacture 50,000 platinum-plated screws with exceptionally tight tolerances for a defense contractor. Who has the responsibility of managing the project?

Product deliverables and project deliverables

Projects produce two types of deliverables. What are they?

Managers of Projects A and B should meet to resolve the problem.

TailSpin Toys has four web designers who routinely work on several projects (A, B, and C) at the same time. A designer on Project A has been under pressure from the manager of Project B to devote more time to Project B because it is behind schedule. Select the best option to address this situation.

Shared

TailSpin Toys has four web designers who routinely work on several projects at the same time. Which type of resource are these people?

Project Management Office (PMO)

TailSpin Toys is a company that designs and manufactures a wide variety of toys. Many of the company's projects produce similar deliverables during their project life cycles. Who is responsible for maintaining a consistent set of deliverables for TailSpin's projects?

Governance

TailSpin Toys is a company that manufactures eccentric playthings. Its projects typically consist of three major phases: design, build, and test. At the end of the design and build phases, a decision is made whether to move on to the build and test phases, respectively. What is this process called?

Maximum likelihood estimating

TailSpin Toys is in the planning phase of its educational math game for 3- to 6-year old children. One of the activities will involve testing the final deliverable by a small group of children, and the duration of this activity has been estimated at two weeks. Which of the following tools would not be used when determining the duration of an activity?

Portfolio management

The Project Management Office (PMO) within a large company has seen a decrease in the overall success of the company's projects. Coordination among related projects is informal and there are staffing conflicts, disagreements between project sponsors about project desired outcomes, and conflicting priorities. The PMO wants to group projects by business unit and product lines to increase alignment between priorities. Toward which type of project organizational structure are they working?

The Public Works Department manager of a project to build a new bridge over the Troubled Waters stream is planning the duration of an activity to demolish the old bridge. From previous projects, this activity has exhibited a range of durations, as shown below: Optimistic 3 days Most Likely 8 days Pessimistic 15 days What is the PERT three-point duration estimate for this activity?

Resource leveling

The WingTip Toys project manager of the mini-drone project is reviewing the workload of the team and sees that resources are not being used consistently. Some people are scheduled to work two hours on some days, most are scheduled for eight hours a day, and a few are scheduled to work 16 hours a day. Which of the following techniques could help solve this problem?

Change log

The document used to record descriptions, dates, and resolutions to all applications for modifications to existing requirements or other project constraints is called a:

Archive it

The e-banking project is almost finished, and the project manager is beginning to gather documents and files that were prepared during project planning and execution. This information includes client correspondence, contracts with vendors, status reports, and financial records. What will the project manager do with this documentation?

Governance gates, also called phase gates, apply to all types of projects. Quality gates apply to software development projects.

The manager for the Awesome Computers wireless network upgrade project has asked the scheduler to pay particular attention to the project's quality gates. The scheduler just began work on the project, but has experience with governance gates from other projects and does not know if the two types of gates are the same. What is the difference, if any, between governance gates and quality gates?

Breaking the deliverables down into smaller components

The manager of a project to develop a new math game for young children plans to create 10 interim and two final deliverables for the project. He or she now needs to decompose the Work Breakdown Structure (WBS) deliverables. Which activity will be performed during decomposition?

Activities should appear in the WBS in the order they will be performed.

The manager of the AdventureWorks Cycles high-speed braking system project has decomposed the scope to produce the Work Breakdown Structure (WBS). Which of the following statements is not true about a WBS?

Prepare the Work Breakdown Structure (WBS)

The manager of the Awesome Computers wireless network upgrade project has finished writing the scope. What project planning task happens immediately after this?

Risk Management Plan

The most useful tool for communicating to the stakeholders about the approach you will use for reviewing and reassessing risks throughout the project is the:

Risk Register

The most useful tool for communicating to the stakeholders about the specific risks you've identified on your project is the:

It accelerates a successor task.

The project manager for the WingTip Toys mini-drone project has been asked why he or she would use a lead in a project plan. When a lead occurs in an activity, what is its effect upon other activities?

Evaluate the impact of the transfer on the project and meet with the project sponsor.

The project manager has just learned that a key resource is being assigned to a higher priority project at a critical point in the project. Which option should the project manager pursue to minimize the impact of the transfer?

Controlling unnecessary change

The project manager has many responsibilities. Which of these is most important?

Look for alternatives that might have less impact on the scope

The project manager is evaluating a change request that appears warranted, but it will result in a large impact to the scope. What should the project manager do next?

Requirements document

The project manager is facilitating a meeting of a group of stakeholders to obtain information about the needs the project must meet. What document should be prepared as a result of the meeting?

No, they are approved by the sponsor.

The project manager is responsible for "all" work relating to the project. Does this responsibility include approving the high-level requirements?

Executing

The project manager is starting to assign people to specific roles on the project. One person immediately comes to mind as the perfect candidate for lead database designer, and that person is quickly assigned to the project. In which phase of the project lifecycle did this happen?

It helps attain buy-in from the team.

The project manager of the WingTip Toys mini-drone project can either estimate activity durations himself or herself or have them estimated by members of the project team. Which is the most significant benefit of having team members involved in this?

It delays the start of a successor activity.

The project scheduler is planning the relationship between two activities and knows that one will lag the other by two days. What effect will this lag have upon other activities?

The current baselines

The project team has been working diligently to meet all of the milestones of their project. Acceptance of the interim and final deliverables is a key objective. What should the deliverables be compared to?

Tasks subject to the highest risk

The project team is meeting to discuss which tasks in a new project for Lucerne Publishing Co. will be most important. It is early in the project, and the Work Breakdown Structure (WBS) has not been prepared yet. Choose the tasks with the highest priority.

The late finish and early finish are the same.

The schedule to manufacture the new robotic cat laser has over 100 activities. On the schedule, some are marked as being on the critical path. Which of the following is true for activities on the critical path?

Accelerating the performance of those tasks on the critical path

The scheduler on the WingTip Toys mini-drone project needs to compress the schedule for the project by crashing an activity. What should the project team focus on?

The staffing management plan is a component of the human resource plan.

The staffing management plan is used during team selection. How does this document relate to other documents?

Resource estimates cannot be made until cost estimates have been completed.

The team of the WingTip Toys mini-drone project is developing the Work Breakdown Structure (WBS). Which of the following is not a true statement about a (WBS)?

Crashing

The team to build a new home for the town mayor is behind schedule, and the mayor is threatening to fire the team and bring in another contractor to finish the job. To avoid this, the project manager decides to add more resources to activities on the critical path. What is this called?

Scope statement, Work Breakdown Structure (WBS), and WBS dictionary

The term "baseline" is confusing the engineer who is working on the project plan for the Awesome Computers wireless network upgrade project. What are the components of the scope baseline?

Initial baselines are set when the scope, schedule, and cost have been approved during project planning. They are changed when formal change requests have been approved.

The term "baseline" is confusing the engineer who is working on the project plan for the Awesome Computers wireless network upgrade project. When are initial baselines set, and when are they changed?

Any Stakeholder

The term "expert judgement" is used frequently to refer to advice provided by individuals who have expertise that is beneficial to a project. Who provides this expert judgement?

It can indicate the beginning or completion of a significant point in the project.

The town finance manager is reviewing the plan for the Public Works Department's bridge over the Troubled Waters stream before allocating funds to it. The plan contains a number of milestones, and the finance director does not know what they signify. Which of the following about a milestone is correct?

Controlling communications will be more difficult.

There are 10 people in the project team, and 10 more people join during execution to handle a major increase in the scope. What can be said about communications on the project?

Pre-assignment, negotiation, acquisition, virtual team

There are a number of techniques available for acquiring team members for a project. What is the order of effectiveness, from high to low, of the following techniques?

When stipulated in a contract where the client is a government/legislative entity

Trey Research has many clients, in both the private and public sectors. In which instances would legislative approval be required to set governance gates?

Smoothing

Two engineers come to their manager with a problem and ask for help resolving it. The manager listens to both sides of the issue, then summarizes as follows: " It does not sound like there is a real problem here, but rather two slightly different ways to look at the same thing. Let's talk about what led to these viewpoints, and maybe we can conclude that there is nothing that needs changing." Which type of conflict resolution is the manager using?

Compromising

Two members of the project team are having an argument about whether a user manual for a new widget can be written while the widget is being built and tested, and they have come to the manager for help. One person believes that testing should be complete before any writing is done, and the other says that the manual can be written even while the widget is in construction. After discussing the options, the manager suggests that writing begin when the widget is 75 percent complete. Which type of conflict management is being used?

Forcing

Two web designers are having a disagreement about which approach to take on a task, and they ask the project manager for help. The project manager listens to the first designer, but does not have time to listen to the second designer because the weekly project status meeting is scheduled to begin in five minutes. The project manager sides with the first designer so they can all get to the meeting. Which conflict resolution approach was used here?

Team members are physically relocated to one facility.

Virtual teams are becoming more common as communication technology improves, but they pose management challenges because team members are geographically dispersed. A project manager requested that the 15-person team for a new project be co-located and received permission from senior management. Which of the following statements best describes co-location?

Anything that might be useful to reconstruct the current project or aid another project

What documents should be archived with a project's files?

A cost estimate entails accumulating the cost components for an activity or task. A budget is the agreed-upon cost estimate that cost performance will be measured against.

What is the difference between a cost estimate and a budget?

Program

What is the name of a group of projects that are managed in a coordinated manner?

Burndown chart

What is the name of an agile project management graph that shows work remaining on the vertical axis and time on the horizontal axis?

Resource breakdown structure

What is the name of the document that lists project resources and is used to facilitate planning and controlling of project work?

It helps attain buy-in from the project team members during project execution.

What is the primary benefit of having the team create a Work Breakdown Structure (WBS)?

To provide human resources to the project

What is the primary role of a functional manager in a matrix project?

Should be documented throughout the project

What is true of lessons learned during the project?

Project Management Office (PMO)

What organization audits projects and provides guidance to help projects improve their performance?

Approval of charter

When does the project sponsor first get formally involved with a project?

When formal acceptance from the client has been obtained

When is a project complete?

Change Control Board (CCB)

When stakeholders change their minds about the project requirements, they submit change requests that are evaluated and reviewed by a:

Tangible products or services produced by the project work

When stakeholders discuss product deliverables, they are referring to:

The results do not match their requirements

When stakeholders tell you they are disappointed in the quality of the project's product or service, it means that:

-25% to +75%

Progressive elaboration

When you created your original project budget, you used range estimates. Now that you have started executing the project, you create a budget with much more detailed numbers. This concept of adding detail to your budget is known as:

You will need to decrease the schedule.

When you created your original project plan, you were counting on getting highly skilled, experienced resources; however, you were only able to acquire novice resources. Which of the following is not true about adjustments you may need to make?

Use lower cost resources and extend the schedule

When you created your project plan, the sponsor wanted you to focus on completing the project in three months. Now, after four weeks, the sponsor is more concerned about how much the project will cost. He asks you to cut the cost by at least 10%. To do this, you will likely need to do which of the following?

Shared between the project manager and the functional manager

Where does authority reside in a matrix organization?

Project Management Office (PMO)

Which administrative unit or department in an organization distributes project management tools to projects under its control?

Scope definition

Which component of the project charter specifies what the project will produce?

Activity cost estimates, the scope baseline, the project schedule, and contracts

Which inputs will you use to determine the project budget?

Scope baseline, project schedule, and contractual agreements

Which of the following are inputs to a project budget?

Acquisition, negotiation, virtual team, pre-assignment

Which of the following are the techniques that are used to acquire a team?

compromising

Which of the following conflict resolution techniques satisfies both parties to temporarily or partially resolve a conflict?

Continuous feedback

Which of the following is a benefit of daily meetings of the scrum team?

To provide historical data for future projects

Which of the following is a benefit of formally closing a project?

Support the project manager and assist in administrative task

Which of the following is a role of a project coordinator?

It provides training to the recipients of the transition plan.

Which of the following is a valid reason to create a transition plan?

Functional manager

Which of the following is not a likely resource to be allocated to an information technology project?

Seasonally switching the output of a petroleum refinery from gasoline to heating oil

Which of the following is not a project?

Scope changes accepted through formal change control

Which of the following is not an example of scope creep?

Feedback

Which of the following is not considered a barrier to effective communication?

Templates

Which of the following is not considered a barrier to effective communication?

Cost baseline

Which of the following is not used to create the budget?

Documentation, policies, and reporting

Which of the following is the best description of what a Project Management Office (PMO) controls?

The budget for developing the software was $150,000, and the actual amount spent was $120,000.

Which of the following is the best indicator of project performance?

Should include key information such as baselines and performance data

Which of the following is true of project archives?

To replace all laptops in the company older than five years

Which of the following project alternatives would be the least likely for management to pursue?

Project scheduler

Which of the following project team members has the least authority?

Controlling unnecessary change

Which of the following responsibilities is the most critical in the role of the project manager?

It includes closing contracts and resolving disputes with vendors.

Which of the following statements about administrative closure of a project is not true?

Resources focus exclusively on projects

Which of the following statements represents an advantage of a projectized organization?

Bottom-up

Which of the following techniques is used to estimate the total project cost after the Work Breakdown Structure has been completed?

Enterprise environmental factors

Which of the following terms is used to describe issues that can influence the process of planning procurements, such as market conditions and supplier information?

Observation and conversation

Which of the following tools is a project manager most likely to use to stay current about what is happening on the project?

Work Breakdown Structure (WBS)

Which of the following would be most useful when assigning resources to the WingTip Toys mini-drone project?

The work authorization system

Which option helps notify the work package owners when to begin work on project deliverables?

Planning

Which phase of a project involves developing a strategy, refining objectives, and identifying deliverables?

Change control form

Which planning document records a change request initiated in the integrated change control system?

Change management plan

Which should a project manager look to if unsure who has the authority to approve changes to the project scope?

Operations Management

Which stakeholder "owns" the deliverables at the end of a project?

Sponsor

Which stakeholder provides or obtains the financial resources for a project?

A collection of projects that are grouped to achieve the strategic business objective of an organization

Which statement best describes a portfolio?

A set of projects managed in a coordinated way

Which statement best describes a program?

Something that produces a unique product, service, or result and has a start date and end date

Which statement best describes a project?

The Project Management Information System (PMIS)

Which tool is used to collect, archive, and distribute project information so that project performance can be determined?

Variance

Which type of analysis is used to compare budgeted costs with actual costs?

Project Management Office (PMO)

Which type of organization audits projects and determines the consequences for projects that do not meet auditing criteria?

$14,250 and $16,500

While you are executing your project, you are tracking your costs. Your original definitive estimate for a task's cost was $15,000. This means that the actuals should come in at between:

Project sponsor

Who approves the business case for a project?

sponsor

Who approves the initial project baselines and changes to the baselines?

Project team members

Who contributes their expertise to complete project tasks?

sponsor

Who has the responsibility to "market" a project to stakeholders who either see no benefit to the project or who are opposed to it?

Senior Management

Who has the responsibility to resolve conflicts that arise between project priorities and day-to-day business priorities?

Project team members

Who is responsible for completing the technical deliverables of a project?

Project Manager

Who is responsible for ensuring that changes are processed through the integrated change control process?

sponsor

Who is responsible for helping the project team overcome roadblocks to the success of the project?

Functional managers

Who manages the resources in a matrix organization?

Project coordinator

Who on a project has limited authority and ensures that tasks are completed on schedule?

Product owner, scrum master, and scrum team

Who participates in a sprint planning meeting?

Project Management Office (PMO)

Who provides standard documentation and templates for projects?

Project Management Office (PMO)

Who sets the standards and practices for managing projects within an organization?

Project team members

Who should estimate the durations of project tasks?

All team members should be expected to contribute to the document. It should be started at the beginning of the project and built throughout the project's duration. It can then be edited and formalized during project closure and made available to other projects.

Who should prepare a lessons-learned document, and when should it be written?

Sponsor and an external client, if there is one

Who should sign off on the completion of the project?

sponsor

You are a project manager whose project to build a new website has been over budget for several months. None of your management skills have worked, and each month is worse than the last. You suspect that the problems might be caused by several application developers. Who should you turn to for help?

A project is temporary.

You are being interviewed for a job as a project manager, and the interviewer has asked you to list some of the key characteristics of a project. Which of the following responses is correct?

You are bidding on an external contract project to update the operating system on more than 1000 computers at an organization. You realize you don't have enough resources to complete the project as specified, so you partner with another firm to split the work. This is an example of which type of response strategy?

You and the team

You are creating the communication plan on a new purchasing system project. Who should you list as minimum stakeholders to attend the closing meeting?

Project planning

You are creating the quality management plan for a new Point of Sale system for your retail stores and you ask the sponsor and client to review it. What was the trigger for this?

Root cause analysis

You are developing a new payroll system for your organization and you are starting to identify and prioritize risks. You are examining a collection of potential problems and deciding why they might happen. What specifically are you doing?

Assumptions analysis

You are developing a new payroll system for your organization and you are starting to identify and prioritize risks. You are reviewing the project scope statement to determine the validity of its components to see if any of them pose a risk. What specifically are you doing?

Risk Breakdown Structure (RBS)

You are developing a new payroll system for your organization and you are starting to identify and prioritize risks. You are using a hierarchical chart showing risk categories by common sources. This is referred to as a(n):

Expected Monetary Value (EVM)

You are developing a new product for a client and you are trying to decide which of a variety of options has the lowest overall cost or largest income. Which risk technique should you use?

Sensitivity analysis

You are developing a new purchasing system for a client and want to know which constraint will have the greatest impact on the success of the project. Which risk technique should you use?

Risk Register

You are developing a new purchasing system for a client and you are starting to identify and prioritize risks. You have performed qualitative analysis and have recorded the results in what document?

Risk Register

You are developing a new purchasing system for a client and you are starting to identify and prioritize risks. You have performed quantitative analysis and have recorded the results in what document?

Risk Probability and Impact Matrix

You are developing a new purchasing system for a client and you are starting to identify and prioritize risks. You have performed qualitative analysis and are now using a part of your Risk Management Plan to decide the priority of responses to each risk event. The piece you are using is known as a(n):

Using the brainstorming technique to come up with all the risks

You are developing a new website for your organization and you are starting to identify and prioritize risks. You are meeting with the team and they are throwing out potential risks as fast as possible while you document them. What specifically are you doing?

Checklist analysis

You are developing a new website for your organization and you are starting to identify and prioritize risks. You are using a list of common risks to decide which might or might not be risks to your project. What specifically are you doing?

Coming to a consensus on the probability and impact of identified risks

You are developing a new website for your organization and you are starting to identify and prioritize risks. You are using the Delphi technique with a team of Subject Matter Experts (SMEs). What specifically are you doing?

Documentation review

You are developing a new website for your organization and you are starting to identify risks. You want to start by using information gathering techniques. Which of the following is not an example of information gathering techniques?

Corporate reorganization

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is not a trigger you need to plan for?

Outsourcing

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is not a trigger you need to plan for?

Business process change

You are developing the project plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is a type of change that you might need to plan for?

The entire team

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the frequency of communication with your various stakeholder populations. From which stakeholders should you gather weekly status information?

All employees

The internal team

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Communicating by instant messaging would be most appropriate for which stakeholders?

All employees

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Video conferencing would not be feasible with which stakeholders?

The core team

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Which stakeholders would accept text messages about the project?

All employees

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Which stakeholders would not want status meetings?

Team

You are executing the project plan for a new Customer Relationship Management (CRM) system and the project is running two weeks late. Last week three tasks were started and another two were completed. Which stakeholders do you need to inform?

Sponsor, functional managers, and client

You are executing the project plan for a new Customer Relationship Management (CRM) system and the project is running two weeks late. You are not likely to catch up, so you adjust the schedule. Which stakeholders do you need to inform?

Team and affected stakeholders

You are executing the project plan for a new Customer Relationship Management (CRM) system and two of the stakeholders have left the organization and have been replaced by new stakeholders in your project. Which stakeholders do you need to inform?

Project change

You are executing the project plan for a new Point of Sale system for your retail stores and management has announced that a new store will be open by the time of implementation. You inform the rest of the team that you will need to add one more store to the scope, which will add another week to the schedule. What was the trigger for this?

Gate reviews

You are executing the project plan for a new Point of Sale system for your retail stores and the Steering committee has given you the go ahead to move forward to installation of the software and equipment. You inform the team. What was the trigger for this?

Incident response

You are executing the project plan for a new Point of Sale system for your retail stores and the testing team has discovered that one of the batches of scanners has defective equipment. You inform the rest of the team that there will be a delay while the vendor ships new scanners. What was the trigger for this?

Resource changes

You are executing the project plan for a new Point of Sale system for your retail stores and the testing team has just finished developing the test plans. A new tester has been assigned to help with the actual tests. You inform the team and their functional managers that the new tester will be available when needed, decreasing the effort of the rest of the testers. What was the trigger for this?

Task initiation/completion

You are executing the project plan for a new Point of Sale system for your retail stores and the testing team has just finished developing the test plans. You inform the rest of the team. What was the trigger for this?

Schedule change

You are executing the project plan for a new Point of Sale system for your retail stores and the training department has hired a new trainer who will be responsible for the Point of Sale system training. The trainer believes you need to add an additional week to the training you have allocated. You inform the project sponsor, client, and functional managers. What was the trigger for this?

Business continuity response

You are executing the project plan for a new Point of Sale system for your retail stores and there has been a city-wide power outage. You inform the sponsor and team and ask the team not to report to the office but to work at home if they have power. What type of trigger is this?

Risk register updates

You are executing the project plan for a new Point of Sale system for your retail stores and you hear through the grapevine that the vendor you have selected may be shutting down. You note this and inform the team and the sponsor of potential changes to the plan and budget if this happens. What was the trigger for this?

Milestone

You are executing the project plan for a new Point of Sale system for your retail stores and you inform the sponsor and client that the system has been installed. What was the trigger for this?

Audits

You are executing the project plan for a new Point of Sale system for your retail stores and you inform the team that it is time for the next scheduled project "checkup." What was the trigger for this?

Stakeholder changes

You are executing the project plan for a new payroll system and following your communication plan. Which of the following is not a communication trigger for communicating with just the team?

Gate reviews

You are executing the project plan for a new payroll system and following your communication plan. Which of the following is not a communication trigger for communicating with the sponsor?

Team

You are executing the project plan for a new payroll system and it is approaching the time for a scheduled audit. Which stakeholders do you need to inform?

Team and functional managers

You are executing the project plan for a new payroll system and need to make some resource changes. Which stakeholders do you need to inform about any impacts on schedule, cost, or risk?

Team

You are executing the project plan for a new payroll system and the change control board has approved a project change. Which stakeholders do you need to inform?

Team

You are executing the project plan for a new payroll system and the test system goes down. Which stakeholders do you need to inform of this incident?

Resource changes

You are executing the project plan for a new payroll system and there have been many changes to date. Which of the following changes is a communication trigger for communicating with functional managers and the team?

Sponsor and client

You are executing the project plan for a new payroll system and you are likely to miss the next milestone date. Which stakeholders do you need to inform?

Sponsor and client

You are executing the project plan for a new payroll system and you discover that your quality assurance processes are not working and you need to update the quality management plan. Which stakeholders do you need to inform?

Sponsor and team

You are executing the project plan for a new payroll system. Which stakeholders do you need to communicate with about the impact on the project of business continuity responses?

Sponsor and team

You are executing the project plan for a new payroll system. You have performed a risk review and have updated the risk register. Which stakeholders do you need to inform?

Variance analysis

You are executing, monitoring, and controlling your project, so you are comparing the amount of scope that should have been done by now to what has been done. You are conducting:

Geographical considerations

You are finalizing a contract with a vendor for development of your new website and have a few remaining questions. When you contact the local vendor representative you've been dealing with, which of the following would you not need to consider?

You are in two different time zones.

You are finalizing a contract with a vendor for development of your new website and have a few remaining questions. When you contact the vendor representative you've been dealing with, which of the following is a not a technical consideration?

Intra-organizational communication patterns

Smoothing

You are five weeks into a nine-week project, and you have lost one of your team members. You divide that resource's tasks among the remaining resources, but now they are all over-allocated. You are told that you cannot increase the schedule, so what do you need to try to remove the over-allocation?

Enterprise Environmental Factors (EEFs)

You are four weeks into a six-month project and the company announces a hiring freeze on all full-time and contract positions. This is an example of a change to your project's:

Overlapping some tasks that would have normally been done sequentially

You are four weeks into a three-month project, and you need to compress the project schedule. You decide to fast-track the project to meet the new deadline. This approach means you are:

An impromptu meeting

You are gathering requirements for a project to update the corporate website. You have most of them documented, but have some follow-up questions for some of the stakeholders. You bump into one of them at the coffee machine and ask him to stop by your office for a few minutes. This is an example of:

For all the work you are including in the project

You are in a meeting with a stakeholder and are asked to describe the project scope. The stakeholder is asking you:

Schedule a private face-to-face meeting

You are leading a project to update the operating system on all the computers in your organization. You have a team member who is not staying current on tasks and you want to have a discussion about this. What is the best approach to take?

Critical path method

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. Which of the following is not a technique you might use?

Risk-neutral

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. There is a potential opportunity to implement the system a month earlier, but that decreases the chance of successful implementation by 35%. The sponsor asks what the benefits would be of moving earlier, which implies what level of risk tolerance?

Risk-seeker

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. There is a potential opportunity to implement the system a month earlier, but that decreases the chance of successful implementation by 35%. The sponsor says go for it, which implies what level of risk tolerance?

Risk-averter

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. There is a potential opportunity to implement the system a month earlier, but that decreases the chance of successful implementation by 35%. The sponsor says not to pursue it, which implies what level of risk tolerance?

Cause and effect diagram

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. To create appropriate response plans for some of your identified risks, you need to look at their sources. Which is the best technique to use?

Risk tolerance

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. To create appropriate response plans for some of your identified risks, you need to understand the stakeholders' opinions on seeking or foregoing opportunities. This is referred to as their:

Flow chart

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. You think that several risks might arise from missing steps in the conversion process. Which of the following is the best technique to look for these gaps?

Strengths, weaknesses, opportunities, and threats (SWOT) analysis

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. You want to be sure to consider both positive and negative risks. Which of the following is the best technique for this?

Technical, quality, or performance

You are managing the conversion of an in-house payroll system to a new server and are identifying the potential risks. There is a risk that your internal server will not have the bandwidth for all the users of the new system. What category risk is this?

The Human Resources Management System (HRMS) vendor team

You are managing the development of a new Human Resources Management System (HRMS) and are getting ready to do a test conversion of payroll data. Which stakeholders should not have access to this test data and results?

A known

You are moving the corporate servers to a new building in Buffalo, NY in January and February. You have included snow in your risk list. This is an example of:

What your plan is if it does snow and it impacts the move.

You are moving the corporate servers to a new building in Buffalo, NY in January and February. You have included snow in your risk list. Your sponsor asks you what your contingency is for this risk. What is she asking?

A known-unknown

You are moving the corporate servers to a new building in Buffalo, NY in January and February. You know that the building is not occupiable in those months and have added it in your risk list. This is an example of:

Crashing

You are nine weeks into a three-month project, and your schedule has increased by three weeks. Your sponsor has asked you to hire more resources for the critical path tasks to get back on schedule. This is known as:

Increase cost

You are six weeks into a four-month project and the sponsor tells you that you must deliver the project a month earlier than originally planned without decreasing the scope. Your only remaining option is:

Quality Assurance Plan

You are six weeks into a four-month project and you are discovering defects on your project's product. This means you should review and revise which of the following plans?

The organization decides to also upgrade the hardware infrastructure.

You are starting the risk planning process on your new project to update the purchasing system for the organization. Which of the following is not a potential threat?

Negotiate with the sponsor to move the minor deliverables to a next release

You are three months into a six-month project and the schedule has slipped nearly three weeks. The sponsor informs you that you must be on time, so you need to shave those three weeks of work back off. You have six major deliverables and three minor deliverables. You have started four of the major deliverables and expect to have all four complete on time. The other two major deliverables have not started, but are expected to take two months. The minor deliverables have also not started, and are expected to take four months. What should you do?

Decrease the duration of the project by having hourly workers work overtime

You are three months into a six-month project and the sponsor informs you that senior management has required that all projects' costs be cut by 10%. Which of the following is not an option?

Quality audit

You are three weeks into a four-month project and you are reviewing your processes and procedures to be sure they are delivering the intended outputs. The name for what you are doing is:

Telephone calls

You are trying to confirm requirements with the stakeholders of the purchasing system update project. There are just one or two questions you have for each stakeholder and they are scattered in different locations across the country. Which of the following communication methods would be best to use?

Control chart

You are trying to decide whether or not a process is functioning within its prescribed limits. The type of chart you should use is a(n):

Virtual synchronous meeting

You are trying to finalize the Work Breakdown Structure (WBS) for updating the purchasing system project and you would like input from the team. They are scattered in different geographical locations across the country. Which of the following communication methods would be best to use?

Risk Register

You are two months into a four-month project and you are deciding whether or not each risk is still a risk. You record the updates to the project risks in what document?

The sponsor

You are two months into the conversion to a new purchasing system project and you have been sending the same status information to all the stakeholders, but it appears that has not been as effective as you'd hoped. You plan on differentiating the status now. To which stakeholders should you just send status dashboard updates and details on variances?

Senior management

The entire team

You are two months into the conversion to a new purchasing system project and you have been sending the same status information to all the stakeholders, but it appears that has not been as effective as you'd hoped. You plan on differentiating the status now. To which stakeholders should you send detailed information just on things that affect their tasks?

The core team

Scheduled face-to-face meeting

You are two months into the conversion to a new purchasing system project and you have discovered that several of the deliverables have errors. The incorrect deliverables were all the work of the same team member and you need to find out what is causing the problem. What communication method would you use for this conversation?

Text

You are two months into the conversion to a new purchasing system project and you have discovered that several of the deliverables have errors. You are in a taxi on the way to a meeting with the sponsor about the problems, but there is a traffic and you are going to be late for the meeting. What do you do?

Telephone call

You are two months into the conversion to a new purchasing system project and you have discovered that several of the deliverables have errors. You need a decision from the sponsor today on how to proceed. What communication method would you use for this conversation?

You are two months into the conversion to a new purchasing system project and you have discovered that several of the deliverables have errors. You need to update the sponsor on the progress. What communication method would you use for this conversation?

Scheduled face-to-face meeting

You are two months into the conversion to a new purchasing system project and you have noticed that there is some tension among the team members. You decide to conduct a team-building session to help develop better relationships. What communication method would you use for this session?

The project duration

You are two weeks into a four-month project and one of your team members has requested a two-week vacation during the time they are scheduled to work on the project. You have updated the resource calendar to reflect this request. Which of the following is something else that you may have to change?

Projectized

You are working in an organization where you and your team were all hired for the duration of the project. You report to the head of the corporate Project Management Office (PMO) and your team members report to you, but none of you are guaranteed a job after the project ends. This means that you work in what type of organizational structure?

In projectized organizations, project managers earn more money.

You are working in an organization where you and your team were all hired for the duration of the project. You report to the head of the corporate Project Management Office (PMO) and your team members report to you, but none of you are guaranteed a job after the project ends. Which of the statements below is not a reason that the organizational structure matters to you and your project?

Requirements

You are working on a new corporate website and the marketing department has asked you to incorporate the new logo into the pages. This is a change in:

Lessons learned document

You are working on a new purchasing system project and are getting ready to end the project by holding a closing meeting. What is the major deliverable of this meeting?

Schedule and hold a virtual meeting

You are working on a new purchasing system project and are getting ready to end the project. You want to have a meeting with your key team members and other stakeholders to review how the project went and to document lessons learned, but most of them cannot travel to your location. The best option is to:

Closing meeting

Closing out the project in person helps build relationships needed for subsequent projects.

You are working on a new purchasing system project and are getting ready to end the project. You want to have a meeting with your key team members and other stakeholders to review how the project went, to document lessons learned, and to celebrate project success, but most of them do not want to travel to your location. Why might you still schedule and hold an onsite meeting?

It helps team members get to know one another so they feel comfortable interacting throughout the project.

You are working on a new purchasing system project and are getting ready to start executing the project. What is the best reason to hold the kick-off meeting in person?

The content might be forwarded to inappropriate recipients.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is a disadvantage of emailing the project plan to selected stakeholders?

Stakeholders need to be in the same physical location at the same time.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is a disadvantage of holding the kick-off meeting in person?

Stakeholders need to have the communication technology installed in their locations.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is a disadvantage of holding the kick-off meeting via video conferencing?

It is expensive to print and distribute, especially if it requires an external paid mail service.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is a disadvantage of printing and distributing the project plan?

Stakeholders may communicate at their convenience.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is an advantage of emailing the project plan to selected stakeholders?

Both oral and visual feedback can occur instantaneously.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is an advantage of holding the kick-off meeting in person?

Stakeholders can participate from wherever they are and still have both auditory and visual feedback.

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is an advantage of holding the kick-off meeting via video conferencing?

Gives stakeholders a sense of legitimacy about the content

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is an advantage of printing and distributing the project plan?

Low-cost way of broadcasting a message to a large number of people simultaneously

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is not an advantage of printing and distributing the project plan?

In person

You are working on a new purchasing system project and are getting ready to start executing the project. A large number of the project team is located in a different location. Which of the following is NOT an appropriate way of holding a status meeting?

Stakeholders need to have the communication technology installed in their locations.

You are working on a new purchasing system project and are getting ready to start executing the project. Several components of the project plan are confidential. Which is not a reason you might want an in-person meeting to discuss it rather than email it to selected stakeholders?

Prepare a Gantt chart showing milestones and a Gantt chart of the entire schedule. Send both documents to all the stakeholders.

You are working on a new purchasing system project and are getting ready to start executing the project. The Executive Sponsor prefers summary level information presented visually, while the rest of the key stakeholders need details. Which of the following is the most appropriate way of sharing the project schedule with the stakeholders?

Email a Status Dashboard Report with color-coded summary status to the Project Sponsor and team and provide links to a detailed schedule and issue log.

You are working on a new purchasing system project and are getting ready to start executing the project. The Project Sponsor prefers summary level information presented visually, while the team prefer details. Which of the following is the most appropriate way of sharing status with the Project Sponsor and team members?

Interactive communication

You are working on a new purchasing system project and are getting ready to start executing the project. You are holding an in-person, face-to-face meeting with the stakeholders to kick things off. Which of the following is the communication method you are using?

Asynchronous communication

You are working on a new purchasing system project and are getting ready to start executing the project. You are wrapping up the communication plan and are deciding on the communication methods to use. Which of the following is not a communication method to consider?

Kick-off meeting

You are working on a new purchasing system project and are getting ready to start the executing phase. You call a meeting with your key team members to review the schedule, tasks, and project expectations. This is called a(n):

Pull communication

You are working on a new purchasing system project and are two months into the three-month project. You write a newsletter for the stakeholders, post it online, then send an email to suggest that they read it when they get a chance. This is an example of which communication method?

Push communication

You are working on a new purchasing system project and have just started executing the project. You are sending out your first status email to all the stakeholders. This is an example of which communication method?

Text message

You are working on a new purchasing system project and you are developing the communication plan. What media would you plan to use for notifying team members of a failed test requiring their immediate attention?

Hard copy instructions

You are working on a new purchasing system project and you are developing the communication plan. The new system will affect how clients place their orders. What media would you plan to use for explaining to them the new process?

Social media post

Face-to-face

You are working on a new purchasing system project and you are developing the communication plan. You are planning to select a vendor for the package and will host a bidders' conference that all potential bidders must attend. What media would you plan to use for holding the bidders' conference?

Social media post

You are working on a new purchasing system project and you are developing the communication plan. You are planning to select a vendor for the package. What media would you plan to use for telling the possible vendors about the availability of the request?

Face-to-face

Send an email

You are working on a new purchasing system project and you are developing the communication plan. You are planning to select a vendor for the package. Which is not a way to let potential vendors know about the detailed requirements without distributing confidential information in the procurement documents?

Meet face-to-face

You are working on a new purchasing system project and you are having difficulty finalizing one of the deliverables with the vendor you've selected. You need to get the problems resolved quickly or you may miss a milestone. What is the best approach to get the issues fixed?

Call on the telephone

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You are talking on the phone with the purchasing manager but now you both have questions for a purchasing clerk. What is the best approach to get those answers?

Schedule a telephone call

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You have been told that the purchasing manager, who works in a different city, does not like technology. What is the best approach to get the requirements finalized?

Virtual impromptu

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You notice that the stakeholders you need to contact for some simple follow-up are all listed as available right now in your meeting software, so you send them all a meeting notice and ask them to join you in the meeting software for 10 minutes. What type of meeting is this?

In-person impromptu

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You run into the purchasing manager and two purchasing clerks in the break room and ask them to clarify the outstanding items. What type of meeting is this?

In-person scheduled

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You send a meeting notice to the purchasing manager and two purchasing clerks for a 15-minute meeting tomorrow in your office with an agenda of finalizing the requirements. What type of meeting is this?

Virtual scheduled

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You send a meeting notice to the purchasing manager and two purchasing clerks for a 15-minute meeting tomorrow in your online meeting software with an agenda of finalizing the requirements. What type of meeting is this?

Meet face-to-face

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You suspect that the purchasing manager has some concerns that are not being voiced and you want to meet to discuss things. What is the best approach?

Text message

You are working on a new purchasing system project and you are in the middle of testing when a major component fails and needs your team's immediate attention. What media would you use to notify team members?

You are working on a new purchasing system project and you have finished with your draft project management plan. You want to get input and possible corrections from the team and other stakeholders, many of whom are scattered in different geographical locations across the country. Which of the following communication methods would be best to use?

Organizational

You are working on a project to install a new Customer Resource Management (CRM) component. Your company is also implementing a new purchasing system, which will need many of the same employees as your project. What category of risk is this risk?

Organizational

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The project is scheduled to take four months. The training department employee assigned to the project will be leaving on maternity leave in two months. What category of risk is this risk?

Technical/Non-functional

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The system selected needs to run with your existing database management system (DBMS). This is considered which type of requirement?

Functional

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The system selected needs to store at least 10,000 customers. This is considered which type of requirement?

Project management

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. This is the first time you have ever managed a project this size and you are concerned that your effort estimates may be too low. What category of risk is this risk?

You can reduce the probability and impact to zero to close out the risk.

You are working on a project to redesign the website, and decide to use a new web design tool that no one on the team has used before. A risk to this project was that you would not be able to train the team members on the new tool in the allotted time. The project is proceeding as scheduled and all the team members are effectively using the new tool. When you review your risks, what should you do with this one?

By whatever process is designated in the communication plan for the results of risk reviews

You are working on a project to redesign the website, and decide to use a new web design tool that no one on the team has used before. This risk is no longer relevant, so you close it out. How do you communicate this update to your stakeholders?

You will need to hire someone who knows the tool.

You are working on a project to redesign the website, and will be using a new web design tool that no one on the team has used before. Which of the following is not a risk to the project?

Accounts Payable clerks

You are working on a project to select and install a new Customer Relationship Management (CRM) system. Which of the following would not be considered stakeholders in this project?

Senior Vice President of Human Resources

You are working on a project to upgrade the Human Resources Management System (HRMS). The sponsor on this project is most likely to be the:

The new HR Vice-President may not support the project.

You are working on a project to upgrade the Human Resources Management System (HRMS). The sponsor on this project is the HR Vice-President, who is retiring in two months, three months before the project is completed. This is a risk to your project because:

Business

You are working on a project to upgrade the Human Resources Management System (HRMS). The system selected needs to reduce applicant processing time by at least 20%. This is considered which type of requirement?

Accepting

You are working on a project to upgrade the Human Resources Management System (HRMS). There has been some talk that the HR manager, who is your sponsor of the project, might be retiring. You see this as a potential risk to the project, but do not do anything proactively to counter this risk. This is an example of which strategy of risk response?

The installation of the new server

You are working on a project to upgrade the Human Resources Management System (HRMS). You are going to be using a new in-house server that is being installed as its own project. Which of the following is not a deliverable of your project?

The installation of the new server is an internal project task.

Installing the Human Resources Management System (HRMS)

Environmental

The existing resources will need to work overtime.

You are working on a project to upgrade the Human Resources Management System (HRMS). You are ten weeks into the 24-week project and your sponsor leaves the organization. The new sponsor decides that the schedule should be cut by at least three weeks, and you cannot increase resources. Which of the following is true about the effect of this cut?

21 percent

You are working on a project to upgrade the Human Resources Management System (HRMS). You are ten weeks into the 24-week project and your sponsor leaves the organization. The new sponsor decides that the schedule should be cut by at least three weeks. This represents approximately what percentage of a decrease of the remaining duration?

The quality will need to be decreased

You are working on a project to upgrade the Human Resources Management System (HRMS). You are ten weeks into the 24-week project and your sponsor leaves the organization. The new sponsor decides that the schedule should be cut by at least three weeks. Which of the following is not true about the effect of this cut?

The formula for calculating lines of communication is (n*n-1)/2, so there were originally 15 lines and now there are 36, for an increase of 21, which is more than double.

You are working on a project to upgrade the Human Resources Management System (HRMS). You started with a team of six, but you recently added three new members. How many lines of communication were added by the increase in team members?

Video conference

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. As you are executing your communication plan, you notice that your remote stakeholders are not participating actively in meetings. Which method should you switch to for better participation?

You need to raise the impact if it happens.

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. During the original risk planning, there was concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. Your implementation date was set to June 15th. It is now March and you have learned that your largest competitor has gone bankrupt. As you are reviewing your risk register, what is true about that risk now?

External

You can lower the probability that it will happen.

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. During the original risk planning, there was concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. Your implementation date was set to June 15th. It is now May and the project is slightly ahead of schedule. As you are reviewing your risk register, what is true about that risk now?

Requirements change

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and after two months of executing, the Vice-President of Marketing decides to change the layout of several of the screens. This is an example of what type of change?

Timeline change

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and three months in, management decides that at least the new sales system component must be implemented by year-end, two months earlier than originally planned. This is an example of what type of change?

Quality change

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and three months in, management decides that implementation can proceed with up to 10% of the code malfunctioning. This is an example of what type of change?

Scope change

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and three months in, management decides to drop the implementation of the purchasing component. This is an example of what type of change?

Funding change

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and three months in, management implements across the board budget cuts of 10%. This is an example of what type of change?

Risk event

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and three months in, the vendor informs you that their planned upgrade to one of the critical modules is behind schedule. This is an example of what type of change?

Resource change

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. The project will take nearly a year, and two months prior to implementation, management approves the hiring of consultants to help complete the project. This is an example of what type of change?

Risk-averter

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. If implemented in June, you might increase your orders, but your sponsor moves the implementation date to August. This shows that he is a:

Risk-seeker

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. If implemented in June, you might increase your orders, so your sponsor sets the implementation date to June. This shows that the sponsor is a:

Risk-neutral

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the July demand for Halloween candy orders, which is historically your biggest sales season. If implemented in June, you might increase your orders. Your sponsor asks for a comparison of losses to increased sales. This shows that the sponsor is a:

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. You and the sponsor decide to address this only if it happens, which is an example of which type of risk response?

Transfer

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. You purchase insurance on the implementation, which is an example of which type of risk response?

Mitigate

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. The sponsor and you decide that you'll implement the new system in parallel so that the old system is still active if need be. This is what type of response strategy?

Avoid

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. You decide to delay implementation to August, which is past the July rush for Halloween orders. This is an example of which type of risk response?

The acquisition will not affect your project.

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. Two months after you have signed the contract with the vendor, it announces that it is being acquired by another software firm that markets a competing ERP system. Which of the following is not likely to happen to your project?

The sales portion will continue as planned, but the purchasing system will not, as purchasing will now be the responsibility of the Mexican firm.

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. Two months after you have signed the contract with the vendor, your company announces it is outsourcing its manufacturing to a company based in Mexico. Which of the following is most likely to happen with your project?

The pet foods division will become a standalone company.

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. Two months after you have signed the contract with the vendor, your company announces it is spinning off the pet foods division. This means that:

Voice conference/Teleconference

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. You are creating your communication plan and you have remote stakeholders who work from home, some in rural areas without broadband connectivity. Which is the best method for holding meetings with these stakeholders?

Video conference

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. You are creating your communication plan and you have some concern that your remote stakeholders may not participate actively in meetings. Which is the best method for ensuring participation?

Voice conference/Teleconference

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. You are planning the kick-off meeting and you have remote stakeholders who work from home, some in rural areas without broadband connectivity. Which is the best method for holding the kick-off meeting?

Chief Information Officer (CIO)

You are working on a project to upgrade the operating system on all your company's personal computers. The sponsor on this project is most likely to be the:

$780,000

You are working on a project with an original $650,000 budget. Halfway into the project, the management team tells you that they are increasing your budget by 20%. That means that your new budget is:

Requirements change

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. Initially the purchases were to be limited to 10 or fewer products, but the sales manager has decided there should be no item limit. This is an example of what type of change?

Risk event

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You are testing the site and more defects are discovered than were anticipated in the plans. This is an example of what type of change?

Resource change

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You are three months in and one of your team members is hospitalized with appendicitis. This is an example of what type of change?

Scope change

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You are three months into the project when the sales manager decides that there should also be an order tracking feature on the website for both online and other types of orders. This is an example of what type of change?

Funding change

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You are two months in when you get a $20,000 grant toward the project. This is an example of what type of change?

Quality change

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You have noticed that several of the test cases are not finding the errors you know are in the data, so you update the assurance processes. This is an example of what type of change?

Timeline change

You are working on a six-month project to redesign the corporate website and add product purchasing functionality. You realize that you underestimated how long design would take and you calculated a new duration. This is an example of what type of change?

Rapport building/relationship building

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers in three different countries. Which of the following would not be a communication concern for conducting weekly status meetings with each location via video conferencing?

Inter-organizational communication patterns

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers in three different countries. Which of the following would not be a communication concern for holding a kick-off meeting with key stakeholders in each location?

Inter-organizational communication patterns

Technology

Requirements change

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. Just prior to executing, the Chief Information Officer (CIO) decides to go with an even newer version of the operating system. This is an example of what type of change?

Resource change

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. One of your team members is selected to go on a country-wide training session tour for another project. This is an example of what type of change?

Scope change

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. The Chief Information Officer (CIO) decides to include the 1,500 computers in your subsidiary company, too. This is an example of what type of change?

Quality change

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. The Chief Information Officer (CIO) has decided that the systems must power up in under one minute instead of under two minutes. This is an example of what type of change?

Risk event

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. Two months in, an electrical surge at one of the plants damages 12 computers that now need replacing. This is an example of what type of change?

Funding change

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. You have completed less than half when the vendor increases the cost of each copy. This is an example of what type of change?

Timeline change

You are working on a six-month project to upgrade the operating systems on more than 4,000 corporate computers. You need to update the purchasing department computers before their new software can be installed, yet they weren't scheduled until much later in the original plan. This is an example of what type of change?

You are working on an external contract project to update the operating system on more than 1000 computers at an organization. The contract provides a bonus for finishing the work within two months, but right now the schedule looks like it will take three months, so you leave it at that. This is an example of which type of response strategy?

Exploit

You are working on an external contract project to update the operating system on more than 1000 computers at an organization. The contract provides a bonus for finishing the work within two months, so you hire additional workers to push for that two months' timeframe. This is an example of which type of response strategy?

Right now, the schedule looks like it will take three months, so you leave it at that.

You are working on an external contract project to update the operating system on more than 1000 computers at an organization. The contract provides a penalty for taking more than three months to finish the work. Which of the following is an example of accepting the risk?

Right now, the schedule looks like it will take three months, so you hire three new resources.

Right now, the schedule looks like it will take three months, so you do market research to see who might be available to hire if the schedule starts to slip.

You purchase completion insurance to offset the penalty amount.

Enhance

You are working on an external contract project to update the operating system on more than 1000 computers at an organization. There is a chance that the organization will hire you to also upgrade the office productivity software, so you ask your sales department to schedule a meeting with your client. This is an example of which type of response strategy?

The communication is immediate.

You are working on an update to the corporate website and project execution has started. As your team members work with one another, what is an advantage of communicating via instant messaging?

They can contact one another when they are not at their desks.

You are working on an update to the corporate website and project execution has started. As your team members work with one another, what is an advantage of communicating via text messaging?

Mail

You are working on an update to the corporate website and project execution has started. One of your remotely-located team members has a hard-copy book they wants to share with you. What is the best method for sharing this document?

Email a picture

You are working on an update to the corporate website and project execution has started. One of your team members has a printed document that needs to be shared with all the team members. What is the fastest media for sharing this document?

You are working on an update to the corporate website and project execution has started. The marketing manager has a change request that needs to get approved. What is the best method for sharing this document with you?

Send an email

You are working on an update to the corporate website and you are close enough to open it for beta testing. What is NOT a good method for getting a large number of people outside the company to volunteer to be beta testers?

Social media

You are working on an update to the corporate website and you are close enough to open it for beta testing. What is the best method for getting the largest number of beta testers quickly?

Resource Allocation Matrix (RAM)

You are working on creating a chart that displays which resource is working on which task. What are you developing?

Inspection

You are working on installing a new financial system. The first module is installed and you are comparing the general ledger chart of accounts in the new system to the chart of accounts in the old system. You are performing a(n):

Communicate throughout

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider and you are performing the only change control process that is executed iteratively as needed. Which process are you performing?

Risk event

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. A hurricane hit the service-provider's location last week and it will be another week until they are back online. This is an example of what type of change?

Resource change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your key team members leaves the organization and you hire a new consultant. This is an example of what type of change?

You deny or approve the change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members has submitted a change request and you have determined that you have the authority to approve or deny the change. What is the next step in the process?

Validate change/quality check

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members has submitted a change request that has been approved and implemented. What is the next step in the process?

Evaluate impact and justification

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members has submitted a change request. What is the next step in the process?

Identify the approval authority

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members submitted a change request and you have evaluated its impact and justification. What is the next step in the process?

Update documents and apply version control

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members submitted a change request that has been approved and implemented and validated. What is the next step in the process?

Funding change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. One of your team members submitted a change request that will increase the project budget by 15%. This is an example of what type of change?

Regression planning

Identify approval authority

Scope change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. The Vice-President of Finance wants to include payroll in the move, which was not previously included. This is an example of what type of change?

Quality change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. The Vice-President of Human Resources has decided that the response time for the system in the Service Level Agreement (SLA) must decrease to five seconds. This is an example of what type of change?

Document the change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. The Vice-President of Human Resources has submitted a change request. What is the previous step in the process?

Implement the change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. The change request submitted by the Vice-President of Human Resources has just been validated. What was the previous step in the process?

Requirements change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. The sponsor has mentioned that you might be buying another company, which would mean the system would need to handle 1000 more employees than originally planned. This is an example of what type of change?

Timeline change

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider. Your vendor has noted that it will not have your servers online until two weeks after it was supposed to get them online. This is an example of what type of change?

A completed scope change request

You are working on the installation of a new Customer Relationship Management (CRM) system and are developing the project change control plan. Which of the following is not a component?

A validated change

You are working on the installation of a new Customer Relationship Management (CRM) system and are developing the project change control plan. Which of the following is not a component?

Implement the change

You are working on the installation of a new Customer Relationship Management (CRM) system and the change request submitted by the marketing manager has just been validated. What was the previous step in the process?

Validate change/quality check

You are working on the installation of a new Customer Relationship Management (CRM) system and the marketing manager has submitted a change request that has been approved and implemented. What is the next step in the process?

Update documents and apply version control

You are working on the installation of a new Customer Relationship Management (CRM) system and the marketing manager has submitted a change request that has been approved, implemented, and validated. What is the next step in the process?

Document the change

You are working on the installation of a new Customer Relationship Management (CRM) system and the marketing manager has submitted a change request. What is the previous step in the process?

Submit the change to the Change Control Board (CCB) to gain approval

You are working on the installation of a new Customer Relationship Management (CRM) system and the marketing manager has submitted a change request. You have determined that the appropriate Change Control Board (CCB) is the steering committee for IT projects. What is the next step in the process?

Identify the approval authority

You are working on the installation of a new Customer Relationship Management (CRM) system and the marketing manager has submitted a change request. You have evaluated its impact and justification. What is the next step in the process?

Milestones

You are working on the project plan for a new payroll system and you are finalizing the communication plan. Which of the following is not a communication trigger for communicating with the team?

Project planning

You are working on the project plan for a new payroll system and you are finalizing the communication plan. Which of the following is not a communication trigger for communicating with the team?

Schedule changes

You are working on the project plan for a new payroll system and you are finalizing the communication plan. Which of the following is not a communication trigger for communicating with the team?

Face-to-face meetings

You are working on the project plan for a new website design project and you are finalizing the communication plan. Which of the following is not considered a communication trigger?

Impromptu meeting

You are working on the project plan for a new website design project and you are finalizing the communication plan. Which of the following is not considered a communication trigger?

Language

You are working on the project plan for a new website design project and you are finalizing the communication plan. Which of the following is not considered a communication trigger?

Personal preferences

You are working on the project plan for a new website design project and you are finalizing the communication plan. Which of the following is not considered a communication trigger?

Yes, because the project is considered complete.

You began a project on May 1 and the target completion date is December 15. On November 1, the client instructed you to stop work on the project immediately because they no longer need the project's deliverables. You are to permanently archive everything you have done to this point. Should you now move to the close phase activities of the project management process?

Path B remains the critical path

You have a network diagram with two paths. You have four days of total float on path A in your network diagram and path B is critical. One of the tasks on path A runs two days late and another one runs three days late, but the path B tasks are progressing as scheduled. Which of the following is not true about the schedule?

3 days

You have a task in your project that is estimated at 72 hours of effort. You assigned one person full-time to the task working eight hours per day. The task can be worked on effectively by more than one person at the same time. If you assign a second person to the task working four hours a day, how much faster can the task be completed?

Ask the client to submit a new change request.

You have been working for a month on a new web project and have developed a great relationship with the client. Last week, the client requested a change to the requirements, which was approved through change control, and yesterday the client e-mailed and asked for another change as an "addendum" to the earlier change request. What should you do?

You will need a new team.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and management announces that it is forming a project management office (PMO) and you now report to the PMO. Which of the following is not a way in which your project is likely to be affected?

The project will be canceled.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and management announces that it is reorganizing the marketing department. All internal and external salespeople and the marketing communications team now report to a single vice president of Marketing and Sales, who is/has been your project sponsor. Which of the following is not a way in which your project is likely to be affected?

It will continue with a contract with the new company.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and the vendor you selected has split its company into two organizations. What will likely happen to your project?

You will need to update the communication plan to add the new status reporting requirement.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and your Project Management Office (PMO) issues an updated version of the corporate project management methodology, which goes into effect immediately. The revised methodology requires weekly status updates to the PMO. How does this affect your project?

You will have new stakeholders.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and your company announces that your current building lease has not been renewed. You will be moving to another location, as yet to be determined. Which of the following is not a way in which your project is likely to be affected?

It will be outsourced with the rest of the Information Technology work.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and your company just announced it is outsourcing all the Information Technology work to a vendor. What will likely happen to your project?

You will no longer be able to purchase software.

You have moved into executing the project plan for the Customer Resource Management (CRM) system and your purchasing department issues a new vendor management methodology. Which of the following is not a way in which your project is likely to be affected?

It will not affect the project.

You have moved into executing the project plan for the cloud-based (SaaS) Customer Resource Management (CRM) system and your company announces that it is consolidating data centers into a new location in Topeka, KS. How will this likely affect your project?

Your project budget will be increased.

You have moved into executing the project plan for the new website design when your company announces that it is being acquired by another company. Which of the following is not a way in which your project is likely to be affected?

Your project implementation date will be moved up (earlier).

You have moved into executing the project plan for the new website design when your company announces that it is merging with another company. Which of the following is not a way in which your project may be affected?

Your project budget will be moved to the new company.

You have moved into executing the project plan for the new website design when your company announces that it is selling off one of your major divisions and it will become a new company. Which of the following is not a way in which your project is likely to be affected?

sponsor

You have prepared a charter for a new project. Who will sign the document?

You plan to hire another consultant if the original consultant does leave.

You have taken over a project from another project manager and are concerned that the consultant working on the project may leave before the project is completed. Which of the following is an example of a contingency response?

Accept the risk, but have a contingency

You have taken over a project from another project manager and are concerned that the consultant working on the project may leave before the project is completed. Which risk response strategy should you employ?

Risk Management Plan

You have taken over a project from another project manager and are deciding how to handle project risk. The document you need to consult is the:

Risk reassessment

You have taken over a project from another project manager and are getting ready to update the risk register to account for changes in risks since the last update. Which risk process are you performing?

You have completed two projects.

You purchase a set of house plans from a magazine, and build your new home by following the plans exactly. Your friend across town likes your new home, and uses the same set of plans to construct a home. Have the two of you completed one project or two?

Functional organization

You work in an environment where both you and your team members report to functional managers, and work on projects when you are available. This means that you work in a(n):

Implement the change

Your Change Control Board (CCB) has approved a change to the scope of your project. What is the next step in the process?

Work Breakdown Structure (WBS) Dictionary and Scope Statement

Your Change Control Board has approved a change to the scope of your project. You have updated the Work Breakdown Structure (WBS) to include the new work. What other parts of the Scope Baseline should you review and update if necessary?

The fact that there are multiple global locations does not affect the project.

Your company has six locations around the globe and you are working on a project to implement a new project management information system company wide. Which of the following statements is not true?

Requirements

During project planning, the team determines the specific expectations of the stakeholders with enough precision that they can be validated to confirm whether they have been met. These expectations can also be called what?

The project management plan and work performance information are used to generate variances.

During the Monitoring and Controlling phase, which two types of data are compared to produce which result?

Replace the resource

During the Planning phase of a project, the project manager realizes that one of the team resources is not performing as well as expected. It appears that additional training is not going to solve the weakness. Which is the best option for the project manager?

Linked activities with planned start and finish dates, durations, milestones, and assigned resources

During the Planning phase of a project, the team prepares a schedule of the work needed to complete the project's objectives. What does this schedule consist of?

Project manager

During the course of a project, resources might be needed on an "ad hoc" or occasional basis. To whom do these resources report in a projectized organization?

Team members

During the daily meeting of an Agile scrum team, several team members are texting on their mobile phones, violating a ground rule that no mobile devices should be used in the meetings. Who should enforce this rule?

Communication plan

During the planning phase of the project, the team develops a document that details the ways in which the stakeholders will interact. What is this document called?

Monitoring and Controlling

During which phase of a project does performance measuring and reporting occur?

Forming

During which stage of team development is conversation relatively unstructured but the manager plays a dominant role?

Storming

During which stage of team development will the manager use most of his or her conflict management skills?

sponsor

Early in a project, the team will prepare a list of high-level requirements which will be used to develop more detailed requirements and the scope. These requirements are intended to satisfy a set of project objectives. Who approves this initial list of high-level requirements?

As input to project transition to align the transition plan with stakeholder expectations, interests, and training requirements

How is the project scope statement used?

A retrospective is a meeting held at the end of a sprint. It is facilitated by the scrum master to review the sprint that was just concluded and to identify what can be changed to make the next sprint more productive.

In Agile project management, what is the purpose of a retrospective and when is it held?

Coordinate the work of several functional groups

In a large project, what is one of the main duties of a project coordinator?

Project manager

In a projectized organization, to whom do the project resources report?

Functional managers

In a weak matrix organization, who has more power?

Change request

In reviewing the project deliverables to date, the clients discover that there is a missing piece of work. To formally ask for this work to be added to the project, they need to submit a:

Scrum team members

In the Agile methodology, who is responsible for making decisions that govern what the team is doing to meet the customer's requirements?

High-level scope definition

In the Initiation phase of a project, the project team creates a document that lists the major work to be done, with no details about each of the components. What is this document called?

Project management plan and work performance information

In the Monitoring and Controlling phase of a project, where does information come from?

project coordinator

In the absence of the project manager in a large project, which of the following stakeholders would make time- and resource-scheduling decisions?

Negotiating

In which conflict resolution technique do the parties try to find some common ground?

Avoiding

In which conflict resolution technique is the problem ignored or postponed?

Forcing

In which conflict resolution technique will one party give in to the other party, usually by a direct order from the person who is trying to resolve the conflict?

Performing

In which of the stages of team development would the team be most successful?

Product backlog then sprint backlog

In which order are backlogs generated in an Agile project?

Functional

In which organizational structure does the project manager have the least authority?

Monitoring and Controlling

In which phase of a project are requested changes by a buyer or seller addressed?

Executing

In which phase of a project are virtual teams used?

Planning

In which phase of a project would you use iteration?

Execution

In which phase of a typical project are most of the expenses incurred?

Matrix

In which type of organization does the authority of the project manager range from weak to strong?

Projectized

In which type of organization does the project manager have the highest degree of authority?

Avoiding

Joe and Charlie are arguing about how to solve a technical issue on the database design project. After 15 minutes, Joe gets frustrated and leaves the room. Which conflict management approach does this demonstrate?

C-176 • Project Management

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