CDOA practice
If a mistake is made in the clinical record, what procedure should be followed to make the correction?
Cross out the error with a single line, date and initial the error, and then write the correction information.
You are considering the advantages of working in a small dental practice. Which of the following is an advantage of a small practice?
Cross-training in business office and clinical skills
When the assistant is on the phone and a call comes in, what is the proper way to answer the second call?
"Dr. Smith's office, this is Maryanne. May I ask who is calling and the reason for your call?" Answer the question or explain that you are on the other line and will call her back in 10 minutes.
Electronic code sets can be standardized, or they can be unique to the software program. Which of the following code sets is standardized?
All of the above
An organization that has been legally established by a group of dentists to enter into third-party contracts is called which of the following?
An individual practice association
The combination of equipment, software, data, personnel, and procedures for processing information is which of the following?
An information system
Of the following dental specialists, which is most likely to receive a referral for wisdom tooth removal (extraction)?
An oral surgeon
When a file is removed from the system, what should be left in its place?
An out-guide
Which of the following statements is false?
Analog technology is most commonly used for telephone systems in dental offices
Practice management software is an example of which of the following?
Application software
Salary can be reported in several ways. From the following, identify the classification in which employees are paid according to the amount of work they produce.
Contract employee
You are assigned to do the filing in the dental office. You want to put the files in order before you take them to the record room. Which file will be the first?
Della, J. Cruz
A vertical red line drawn through a tooth on a dental chart indicates which of the following?
Endodontic therapy indicated
Written Privacy Procedures include descriptions of staff members who have access to PHI, how PHI will be used, and when it may be disclosed, and which of the following?
Ensuring that any business associates who have access to PHI agree to the same limitations on the use and disclosure of PHI
Small, solar-powered (non-printing) desktop calculators are highly recommended for use in the dental office.
False
Business records include all except which of the following?
Insurance records
Which of the following is filed in both patient and business categories?
Insurance records
When patients are solely responsible for scheduling their recall appointments, most patients will follow through and schedule an appointment.
False
Which type of intraorganizational conflict occurs when two dental assistants disagree?
Interpersonal conflict
Of the following diagnostic tools, which is used to photograph teeth and their surrounding tissue?
Intraoral imaging system
Which of the following is a benefit of the recall system for the dental practice?
It ensures a steady flow of patients through regularly scheduled appointments.
Which of the following statements is true about a network server?
It is a computer used to store data
The dental practice?s _______ outlines established safety procedures, which must be followed by each employee.
hazardous communication program
The lower arch is called:
mandibular
A ?one-write system? is an example of a(n) __________ system.
manual bookkeeping
The principle muscle of mastication is called?
masseter
Outlining or configuring the pages of an appointment book is known as:
matrixing.
What is another name for the upper jaw?
maxilla
The upper arch is called:
maxillary
What is the largest sinus cavity?
maxillary
What piece of computer equipment is needed to electronically transfer information through a transmission line to another location?
modem
Insurance companies calculate eligibility on a(n) _______ basis.
monthly
When you have decided to leave a job, what is the most appropriate way to inform your employer?
personally tell your supervisor, and follow up with a letter of resignation
Which of the following statements is true?
personnel records are confidential
According to Maslow?s Hierarchy of Needs, _______ is pursued only once all other needs have been met.
self-actualization
Which of the following should be kept to complete the audit report, if a one-write system is used?
the charge ship
Which conflict handling style is recommended to secure a temporary solution to a complex problem?
the compromising
The administrative dental assistant should pull patients? clinical records, confirm appointments, and prepare the daily schedule _______.
the day before treatment
_______ is the set dollar amount that the patient must pay toward treatment before the third party will consider payment.
the deductible
Overbilling can be described as all of the following, except:
the dentist recommends and performs and charges for unnecessary dental services.
Color-coded files typically use a different color for _______ of the alphabet.
the first 13 letters
Setting goals, improving methods of maintaining working relations, and gathering/processing information is best send through which of the following communication channels?
horizontal
The dental practice is moving to new office space. The office manager asks you to set up the storage area. All the following must be considered, except:
how often supplies are ordered.
What is the purpose of production reports?
identify what types of procedures have been performed and by whom
When you are accepting a job offer, your decision should be based on all the following, except:
identity of your direct supervisor.
The arrangement of a name, subject, or number is referred to as:
indexing
A major advantage of a computerized system is:
information that is common to all accounts is entered only once.
Which of the following is NOT considered a duty of the inventory manager?
instructing each team member in all aspects of office safety
Another word for lips is:
labia
The dentist requested that you ask the sales representative the shelf life of a particular brand of x-ray film. You know that the dentist wants to acquire what information?
length of time the product will continue to meet the manufacturer's specifications for use
the dentist request that you ask the sales representative the shelf life of a particular brand of x-ray film. You know that the dentist wants to acquire what information?
length of time the product will continue to meet the manufacturer's specifications for use
A paperless dental practice uses a _______ software program.
level three (advanced)
The surface of a tooth that faces the tongue or the inside of the mouth is termed:
lingual
What is the tongue side of the tooth called
lingual
The oral mucosa that covers the soft palate is _______.
lining mucosa
Which of the following is used to minimize the screen glare produced by intense overhead lighting?
louvers
The high success rate of the _______ recall system is accredited to the patient?s participation in scheduling his/her own appointments.
Which of the following should be implemented after a staff meeting?
Notes should be typed and distributed.
The dentist has told you that 5 units are needed to complete a procedure. What information do you need to schedule the appointment?
Number of minutes in the unit (e.g., 10, 15)
Of the following, which style of conflict resolution is inappropriate when a decision needs to be made quickly in a complex issue when both parties are of equal status?
Obliging
The term that refers to the process which identifies conditions that can lead to alleged malpractice or to procedures not in line with mandated regulations is which of the following?
Risk management
Your instructor has suggested that you include work samples in your personal career portfolio. Of the following, which would you include in this section?
Samples of professional letters you have written
Informal communication channels include all but which of the following?
Sharing day-to-day information
What set of personal qualities, habits, attitudes, and social skills are needed for successful job performance?
Soft skills
Nonclinical areas of the dental office include all but which of the following?
Sterilization area
The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?
the ADA Principles of Ethics and Code of Professional Conduct
Which of the following should be considered when a software package is selected?
The package comes with sufficient support to run the software.
A new administrative dental assistant is learning to complete insurance claims. The claim she is processing is for a minor child who is covered under dental plans from both parents? employers. She asks whether you know which plan should be billed first. Using the Birthday Rule, what would you tell your colleague?
The parent whose birthday comes first in the year is the primary insurance holder.
Alphabetic filing systems follow strict rules. These rules have been standardized by:
the Association of Records Managers and Administrators (ARMA).
In a small dental practice, which member of the dental team completes the majority of information processing?
the administrative assistant
Which of the following is a true statement about noncompliance?
all of the statements are true
Inventory control is a dental practice is focused on ___ supplies and equipment
all the above
A reaction to the anesthesia:
allergy
Aging labels are designed to:
allow for easy identification of when a patient was last seen.
Within the dental practice, most filing is done _______.
alphabetically
Determining when to reorder involves two factors: rate of use and lead time. Which of the following statements defines lead time?
amount of time required for supplies to arrive at the office once the order has been placed
A manual IMS can be accomplished using which of the following tools?
an excel spreadsheet / an index card
A patient is in need of an expensive dental procedure. He tells you that although it would be covered at 80% now, in 1 month, it will be covered at 90% when the new benefit year begins. You know that his insurance has:
an incentive program
The equipment that receives and delivers gases by means of tubing and regulation devices to control anesthetic flow is called: Group of answer choices
anesthesia unit
Which is the best description of a difficult patient?
any patient who requires extra time and energy
Blood vessels and nerves enter the tooth through the:
apical foramen.
When patient files are alphabetized by name, surnames that have a prefix are indexed:
as a single unit with the surname.
What is the portion of the gingiva that is firm, dense and stippled and bound to the underlying tooth and bone:
attached
The last stage of development in which the wearing away occurs through mastication and speech is called:
attrition
The _______ uses a database to identify and track recall patients, saving the dental practice time and money.
automated recall system
The office manager is reluctant to deal with issues and problems within the staff. She tells staff to work it out or just ignores the fact that there is a problem. Her style of conflict handling is the _______ style.
avoiding
Usual, customary, or reasonable charges include criteria that may be used to establish a fee schedule. A patient asks you to explain ?reasonable fee.? Which of the following would be a proper explanation?
determination by a third-party administrator that a particular service for a given procedure has been modified to take into consideration unusual complications
Collection, transmission, management, and storage of information are the primary function of which of the following?
dental business office
The live cellular substance of the tooth is known as:
dentin
The second layer of tooth surrounding the pulp which is yellow brown in color is:
dentin
Money that remains unpaid, in overdue accounts, _______.
depreciates
When a patient is noncompliant with the treatment plan, a member of the treatment team should:
describe outcomes if the patient follows instructions.
The second step in the ?art? of scheduling is:
developing a process for monitoring and adjusting the schedule to meet the goals set by the team.
Which method of payment sidesteps the insurance company by paying directly from a fund established by an employer?
direct reimbursement
Saliva ejectors are categorized as
disposable and consumable
The method used for patient anxiety that discusses family and hobbies is known as what technique?
distraction
When dealing with an angry patient, _______.
do not become defensive
The effect resulting from the combination of two or more drugs at one time is known to be:
drug interaction
All-in-one printers serve as an input and output device. Floppy disks and other portable data storage mediums have been replaced by this type of printer.
the first statement is true; the second statement is false
A dental practice has four employees that work different schedules, but never more than two at any give time the number of columns the appointment schedule should hold is which of the following?
two
Carl Rogers coined the term _______, which is an expression of total love and respect, no matter what the problem.
unconditional positive regard
A/an _______ channel of communication is the flow of information from one level of an organization to a higher level.
upward
Each person who answers the telephone should _______.
use the same script
What is the tissue structure hanging from the soft palate?
uvula
A thin resin composite or porcelain that is bonded onto the facial part of the tooth is called a:
veneer
Sale representatives for dental supply houses usually visit dental practices
weekly or biweekly
Sales representatives for dental supply houses usually visit dental practices _______.
weekly or biweekly
Under what situations should information not be sent via facsimile (fax) machine?
when security cannot be confirmed
In planning the office area of the dental practice, you must consider ergonomics. What potential work-related problems can occur if ergonomics is not addressed?
work-related musculoskeletal disorders
A patient is being seen after a work-related accident in which several of his teeth were broken. How will his treatment be billed?
workers' compensation
A printout that lists all payments made by the patient for tax reporting is called a/an _______.
year-end summary
Which transfer method identifies files and records that have been inactive for a predetermined length of time?
Perpetual method
The ability to view a situation form the other person?s point of view is referred to as which of the following?
Phenomenological
Entering or transferring treatment information and associated fees into an accounting system accomplishes is which of the following?
Posting a transaction
Which of the following tasks would you not be asked to complete as an administrative dental assistant?
Present a treatment plan
Which of the following statements is true?
Procedures performed by an expanded function assistant are usually reversible.
Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?
"We have rearranged tomorrow's schedule and have an open appointment... are you available tomorrow afternoon at 4?"
At the end of a first interview, the prospective employer asks whether you have any questions. From those listed, which would be an appropriate question in a first interview?
"Which computer software program is used in the office?"
Once submitted, a paper dental claim has a turnaround time of approximately _______, while an electronically submitted claim has a turnaround of _______.
1 week; 1-2 days
It may take up to _______ days for a check, sent by mail, to be received and processed.
10
Patients who must wait longer than ______ minutes should be given options to make the wait more comfortable.
10
What is the minimum amount of clean-up time required to properly clean and prepare the treatment room between procedures?
10 minutes
The skull is divided into two sections: the cranium and the face. How many bones make up the face?
14
New patients should be instructed to arrive _______ early to complete paperwork if they are unable to complete the registration and medical history forms before arriving for their first appointment.
15 minutes
Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______weeks.
2
An additional _______ of education is required for a dentist to become a board certified specialist.
2-4 years
A new patient consultation should take between _______.
20 and 30 minutes
Which of the following is an Employer Identification Number?
27-8437796
When filling out a patient chart, the filing segment which presents a middle name or initial is which of the following units?
3
All employment tax records must be kept for a period of _____ years.
4
How many years must payroll records be kept?
4
Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients, as well as for proper function of the computer equipment. The recommended humidity level is:
40-60%
Background noise in the dental office should not rise higher than _______ decibels.
55
How many data items must be entered to complete the ADA Dental Claim Form?
58
A routine examination and prophylaxis appointment should be scheduled every _______.
6 months
More than 400 different transaction and code sets existed before HIPAA. How many transaction code sets are used today?
7
If the appointment book is divided into six time units per hour, how many minutes is a 7 unit appointment?
70
Deciduous teeth or primary dentition is usually completely replaced with permanent teeth by what age?
9-11
An IMS uses a barcode for which of the following reasons?
A and B are correct
NSF stands for which of the following?
A bounced check
An employee must complete a new W-4 under which of the following circumstances?
A change of name.
Effective management and monitoring of inventory does not require which of the following?
A computer
The term ?surgical extraction? implies which of the following?
A procedure that can be performed by a general dentist.
Which of the following adjustments will raise the patient?s balance?
A returned check
For the dental assistant who wants to use multiple clinical and clerical skill sets, the best environment to explore would be which of the following?
A small private practice
The initials SS in red on a dental charting indicates which of the following?
A stainless steel crown that has been replaced
When a computer system fails, who is responsible for a backup plan.
All members of the dental healthcare team
The acronym for the professional organization for dental assistants is _________.
ADAA
Which of the following is considered incorrect filing protocol?
Abbreviations are filed as written.
Patients should be able to see the information in their clinical record. HIPAA regulations state that the office should provide access to the records or should provide a copy within 30 days of a written request. This is known as:
Access to Clinical Records.
The responsibility to maintain organized clinical records belong to which of the following?
Administrative dental assistant
What is a significant advantage of using a master application form?
Aids in the completion of applications quickly and efficiently
Of the following dental plans, which limits patients to a predetermined list of dentists?
All of the above
Of the following, which procedures should be performed after all transaction for the day have been posted to the system?
All of the above
Which of the following are input devices?
All of the above
Which of the following are characteristics of a good cover letter?
All of the above.
Which of the following must the administrative assistant check on a new employee?
All of the above.
Which of the following statments is/are true about using titles and suffixes?
All of the answers are correct.
Dealing with an angry patient requires special talents. Which of the following actions can the assistant use to deal with the patient who is angry?
Ask the patient, "How would you handle this situation?"
When an issue is trivial and a cooling-off period is needed, which of the following is the best style to use to reach resolution?
Avoiding
When writing the highlights of your qualifications, what type of sentence structure should you use?
Begin sentence with an action verb.
In the process of collecting patient information, which of the following steps would you not complete?
Call the patient's physician to confirm health information.
Patients commonly pay their bills around their payday. If the patient usually is paid on the first of the month, when would be the best date for the office to send out bills?
Bills should be sent so they will arrive around the 23rd of the month.
You are preparing for an interview. Which of the following would be the most appropriate dress for the interview?
Blue or gray suit with dress shirt and tie, dark socks and shoes for male; suit with conservative blouse, closed-toed shoes, and flesh-colored hosiery for female
Major issues that may cause a patient to question the quality of dental treatment include which of the following?
Both A and B are correct
How can you provide exceptional, personal patient care?
Both A and C.
Why is an audit report necessary?
Both B and C.
An informal channel of communication originates at the top of the organizational structure and moves downward. Goal setting is one type of communication sent through an informal channel.
Both statements are false.
An online job placement service established payment upfront, but will wait until you have the job before you have to pay a fee.
Both statements are false.
Business issues of dental care are addressed in the portability section of the HIPAA Act of 1996. The accountability section of the Act allows individuals to carry their health insurance from one job to another to avoid a lapse in coverage.
Both statements are false.
Disinfection completely destroys all living organisms. Supplies that come in direct contact with a patient can be reused when properly disinfected.
Both statements are false.
Employers rarely change their dental coverage. A patient with the same company for 25 years will most likely have the same carrier and benefits for the duration of his/her employment.
Both statements are false.
Superbills are regularly used as routing slips. Routing slips must be kept from the sight of all unauthorized personnel.
Both statements are true.
The IRS requires that all tax deposits be made using Electronic Fund Transfer (EFT) technology. This can be done through your bank or you can make the deposit directly to the Treasury Department using the Electronic Federal Tax Payment System (EFTPS).
Both statements are true.
What is the advantage of a computerized inventory management system in a small dental practice?
By being directly linked to the database of a large supply house, a small dental practice has access to a much larger system for the management of inventory.
A patient states that he has dental insurance through his employer and is also covered under his wife?s plan. He asks whether both plans can be used to cover the full amount of the treatment. You know that the term that describes this process is:
COB
________ is an electronic message center used to direct calls (and messages) to individuals or departments.
Call forwarding
A patient is scheduled for a recall appointment for prophylaxis and radiographs. What should the administrative dental assistant do 2 days before the appointment?
Call the patient to confirm the date and time of the appointment
What is the most important reason why complete medical history is taken before dental treatment is provided?
Careful review of medical history will alert the dentist to possible interactions between dental and medical treatment.
Diagnostic models are:
Casts of the patient's mouth
Health and safety in the dental office must be ensured in accordance with OSHA regulations. The administrative dental assistant who would not be assigned to an area of potential exposure would be classified as which category(ies)?
Category III
The root of each tooth is covered by a thin, hard shell. What is this covering called?
Cementum
In a computerized system, which of the following alerts other members of the team that the patient has arrived?
Change the patient's status in the electronic scheduler to "in the office
A dental clinic provided by a large corporation for employees and their families is an example of what type of dental program?
Closed panel programs
The acronym CODA stands for _________ on Dental Accreditation.
Commission
What is the last step in the daily routine for managing patient transactions?
Complete end of day procedures.
The ideal place in a dental office to deliver personal or sensitive with a patient information is which of the following?
Consultation area
Teeth are characterized by their shape and function. Which of the following classifications may be described as very strong with sharp points, designed for grasping and tearing food?
Cuspids
Dentists who graduate from an ADA accredited dental school earn a(n) _______ degree.
DMD DDS
Which conflict handling style is characterized by high concern for self and low concern for others?
Dominating
Companies that provide stand-alone electronic claims solutions, act as a clearinghouse to process dental claims, check on patient eligibility and benefits, and provide claim status is called which of the following?
E-Claims service provider
The Americans with Disabilities Act regulations must be followed by all employers. Which of the following statements defines the responsibilities of the employer?
Employers cannot discriminate on the basis of disability in employment.
What is the primary benefit of an electronic memo over a manual or paper memo?
Electronic memos are more secure because most computer systems are password protected.
The IRS W-4 form serves what purpose?
Establishes employee's withholding allowance.
_________ deals with the moral judgements as determined by a professional organization.
Ethics
Of the following, which are referred to as a soft skill?
Excellent chairside assisting
The student organization sponsored by the U. S. Department of Education is _________.
HOSA
A dental assistant may perform intraoral duties not outlined in the state?s Dental Practice Act as long as he/she does so under direct supervision of the dentist.
False
All conflict should be considered as bad and undesirable.
False
Cash from a deposit can be used to quickly and easily replenish the petty cash fund.
False
Computerized and manual appointment matrixes differ in time units provided.
False
Computerized systems offer more posting functions than a manual system.
False
Inactive records must be stored with the active files, until the patient confirms, in writing, his/her intent to leave the dental practice.
False
Which HIPAA rule covers the protection of all PHI in paper form?
HIPAA Privacy Rule
The report used to determine the financial health of the practice is which of the following?
Financial
Federal income, Social Security, and Medicare taxes are reported on which of the following government forms?
Form 941
Staff meetings can serve many functions; of the following, which is not a function of staff meetings?
Forum for performance appraisal
Which of the following dental conditions would be charted in red on a dental chart?
Fracture
The method that allows a corporation (formed by a dentist or other entity) to own several dental practices is which of the following?
Franchise dentistry
Of the following which is the most important legal consideration when selecting a software package?
HIPPA requirements for security
HIPAA Privacy Rules that apply to clinical dental records are which of the following?
Full accessibility to clinical records for the staff and written HIPAA regulations in the patient's chart
_______ is the amount of pay given before any deductions have been taken out.
Gross salary
Of the following which one is not a team strategy for providing outstanding customer service?
Have a conservative image.
Steps for using the telephone recall system does not include which of the following?
Have the patient's financial record at hand.
The dental practices ___ outlines established safety procedures, which must be followed by each employee
Hazardous communication programq
The study of the psychology of human beings, what they want, why they react, what makes them happy, and how they relate to others is referred to as which of the following?
Humanistic Theory
A resume that combines the best features of other resume is referred to as which of the following?
Hybrid resume
You have been assigned to handle the payroll for the dental office. What government publication would be a helpful reference?
IRS Publication 15 Circular E
Where should copies of the Explanation of Benefits (EOB) be filed?
In a file for the month in which the claim was paid
Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his/her arrival?
Inform the patient of the delay and the approximate time the dentist will see him/her.
Infection control is an expectation of all patients. How can the dental staff ensure that controls are in place and that they are being protected?
Inform the patient of the process and steps you take in the office to comply with standard precautions.
You have heard from another staff member that the office will be closed on one day next week. You share that with the hygienist. The method of communication you are using is which of the following?
Informal channel
_______ are built-in shelving units popular in dental offices for filing patient charts.
Lateral files
Steps for using the mail recall system does not include which of the following?
Mail the card 2 weeks before the appointment.
Which of the following statement is false?
Major equipment is usually purchased directly from the manufacturer
Which of the following statements is false?
Major equipment is usually purchased directly from the manufacturer.
The office manager asks you to back up the system. Which of the following describes the procedure she wants you to complete?
Make an electronic copy of all information stored on the hard drive.
Audit trails identify who entered or edited information. This is important for a paperless dental practice because it records all changes to information and identifies who made the changes and on what date. This also meets what legal requirements?
Mandates of the HIPAA Security Rule
What type of tissue forms the gingivae, hard palate, and dorsum of the tongue?
Masticatory mucosa
The purposes of following a systematic approach to information management are to simplify the retrieval process and ensure the precise location of documents and records. In an electronic environment, the storage system includes all but which of the following?
Methods for organizing documents
Which of the following best classifies an 8-year-old patient with both adult and baby teeth?
Mixed dentition
Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?
Month tabs
The _______ is a communications system designed to transmit patient health information; when fully developed, it will allow individuals to create and control a personal health record.
National Health Information Infrastructure
The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
National Provider Identifier
The amount of pay given to an employee prior to deductions is called which of the following?
Net salary
What is the major advantage of a loose leaf appointment book?
New pages can be inserted for a smooth transition from year to year.
What is the major barrier to a mail recall system?
Patients do not call.
Which of the following is not needed to reconcile an account?
Payroll records
Assistants who answer the telephone must be skilled in communication for which of the following reasons?
Prospective patients make up their minds in the first few seconds of contacting an office whether or not to make an appointment
The acronym PHI stands for ______ Health Information, in regard to the Privacy Rule as set forth by HIPAA
Protected
What action can be taken to ensure that products will not remain on the shelf unused?
Providing adequate research on the product and training in the use of new products
The feature of a computerized system which stores information in the database to be used to generate notices is which of the following?
Recall and reactivation
Which of the following is not part of a payroll function?
Reconciling the bank statement
What should you do if the computer system goes down?
Record transactions in a daily journal, and enter the data when the system is up and running.
Which of the following is true?
Records should never be removed from the office.
Which of the following is NOT a key role of the dental hygienist?
Replacing lost or damaged tooth structure
_______ are used to illustrate different financial and patient trends.
Reports
Which of the following is the recommended spacing between progress note entries?
Spacing between entries should be limited to one or two lines.
Which of the following describes the Equivalent Requirements for Government?
State that the provisions of the Privacy Rule generally apply equally to private sector- and public sector-covered entities.
An invoice is a list of purchased items and their charges. What do you call a list of the totals of all the invoices?
Statement
In which of the following rooms (or areas) are contaminated instruments cleaned, packaged, and prepared for reuse?
Sterilization area
Mr. Day has just phoned to ask a question to which you do not know the answer. Which of the following is an appropriate response?
Tell Mr. Day that you will have another team member, who can answer the question, take the call.
What standards should all products used in direct patient care meet?
The American Dental Association
Which of the following statements is true?
The CDT manual is used principally to identify and define transaction codes.
Which of the following documents outlines the duties that may be performed by dental auxiliaries?
The State Dental Practice Act
The responsibility at the end of the day to account for all patients seen during that day belongs to which of the following dental personnel?
The administrative assistant
Which of the following is not key to maximizing scheduling efficiency?
The amount of money collected and the extent of treatment provided on a daily basis.
A new patient enters the office for her first visit. Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?
The assistant gives the patient her undivided attention, reconfirms the reason for the visit, and explains what the patient can expect.
Which of the following statements is false?
The dental assistant who moves from one state to another can continue to practice under the Dental Practice Act of the old state from which he/she moved.
Which of the following statements is false?
The dental practice should have a backup plan in place that will allow the practice to function without the computer system for several hours.
Which of the following is NOT an advantage of computer-generated clinical records?
The dental practice will not need to employ an administrative assistant.
Which of the following is not true?
The electronic scheduler ranges in size from 9 x 22 inches to 11 x 35 inches
The patient is solely responsible for ensuring that each recall appointment is covered by his/her insurance provider. If the dentist recommends that the patient be seen more often for dental health reasons, inform the patient that the insurance company may not pay for the visit, before scheduling the appointment.
The first statement is false; the second statement is true
One benefit of dental software is the ability to locate a patient in the system, by entering both name and patient number.
The first statement is false; the second statement is true.
Federal Income, Social Security, and Medicare taxes are reported on Form 941. (MC19) Employer?s Quarterly Federal Tax Return. This form, which is filed with the IRS on a quarterly basis (every 3 months beginning in January), is completed by the attorney of record. Group of answer choices
The first statement is true. The second statement is false.
File folders that have a series of three top tabs (far left, center, and far right) are referred to as 1/3 cut. This specific type of folder is used primarily in the lateral filing system.
The first statement is true; the second statement is false.
In today?s dental practice, the storage of information may involve both paper files and electronic files. Because methods of documentation may vary, the principles of a records management program will change based on a patient need.
The first statement is true; the second statement is false.
OSHA has mandated that scrubs or uniforms worn during dental treatment cannot be worn outside the dental office. The dental assistant is responsible for bringing the contaminated clothing home to have it laundered.
The first statement is true; the second statement is false.
Payments can be authorized automatically, on the same day each month. These automatic payments do not need to be recorded, documented, or verified.
The first statement is true; the second statement is false.
Title, menu, tool, power, and status bars are basic elements of a Windows program. However, most updated dental practice management programs do not use a Windows format.
The first statement is true; the second statement is false.
Without a patient?s written authorization, personal health information (PHI) cannot be shared with others for purposes unrelated to their healthcare. However, the Privacy Rule (HIPAA) mandates the disclosure of limited health information to satisfy specific public responsibilities.
The first statement is true; the second statement is false.
An organized and consistent recall system benefits both the dental practice and the patient. Which of the following does not benefit the patient?
The frequency of patient referrals is increased.
Which of the following statements is false?
The gender rule assigns primary coverage to the mother when secondary coverage for children is determined.
When a dental practice is considering a new computer software package, all personnel should have input into the decision. Which member of the team will be most interested in assessing the recall function?
The hygienist
Which type of administrative assistant is responsible for tracking the progress of insurance claims?
The insurance biller
The patient's bill of rights provides for what provision when a patient is receiving treatment from a dental hygienist?
The patient has the right to see the dentist every time he or she receives dental treatment.
The patient?s bill of rights provides for what provision when a patient is receiving treatment from a dental hygienist?
The patient has the right to see the dentist every time he or she receives dental treatment.
Which of the following forms provides the dental practice with the patient?s demographic and financial information?
The patient registration form
Which of the following is not included in the billing statement?
The patient's Social Security number
Which of the following statements is true?
The procedural manual is used to help train new team members
Several types of administrative assistants work in the dental office. Which of the following is responsible for ensuring compliance with industry standards?
The records manager
What is the employer?s first step in the screening of potential employees?
The resume
What is the most important tool of the job search process?
The resume
The practice philosophy should focus on three specific points. Which of the following is not addressed in the practice philosophy?
The roles and responsibilities of various dental team members
Which of the following statements is true?
The telephone recall system provides immediate feedback about the needs of the patient.
What determines the exact order and characteristics of the startup procedure?
The type of computer system
Which of the following statements is correct concerning hyphenated surnames?
They are treated as one unit and file by the first name.
What is the purpose of a routing slip?
To communicate treatment information between the treatment area and the business office
The first step in the ordering process is which of the following?
To decide which supplies and products will be used
Why is it important to document missed and broken appointments in the clinical record?
To document the intent of the dentist to complete work and follow-up in a timely manner
What is the primary function of the clinical record?
To provide a total picture of the patient and the patient's needs
More than one patient can be assigned to an account.
True
Noncompliance with statutes and regulations established by federal law can result in the dentist losing his/her dental license.
True
Patients from older generations or different cultures may interpret the use of a title (Mr., Mrs., Dr., etc.) when being addressed as a form of respect.
True
Prior to performing any duty identified by OSHA as hazardous, a dental employee must first take a safety course and pass a test administered by the employer.
True
Sound accounting practices mandate that the person who writes the checks cannot also sign the checks.
True
Untreated gingivitis can develop into periodontal disease (destruction of bone and tissue) and eventually, tooth loss.
True
Additional software adds which of the following functions to a basic system?
Workflow applications
Which of the following statements is false?
Unpaid bills should be categorized alphabetically, using the company name.
A patient calls at 10 AM to cancel his appointment at 2 this afternoon because of a work emergency. What would be the best technique for filling that time period?
Use an established call list to fill the opening.
Which of the following statements is true?
Use of a headset reduces neck muscle strain.
Of the following devices, which is most helpful in the clinical area for management of infection control?
Voice command data entry
Which of the following is the best way to relay confidential information?
Voice mail
A prospective patient?s impression elements are classified into several stages. Which of the following is covered in the final decision stage?
What are the communication skills of the staff and dentist like?
Which of the following is not an acceptable method of voiding a check?
Write VOID in the check memo area.
Which of the following does not create a positive image for a dental practice?
When requested, provide patients with the standard financial policy.
A small device used to transfer data from one location to another is which of the following?
a and c are correct
The notation ?tp 2:15? in the appointment book identifies:
a chronically late patient—"told patient 2:15 PM"
Effective management and monitoring of inventory does not require which of the following
a computer
Administrative safeguards that apply to electronic clinical records include identification of who will supervise compliance with HIPAA Security Standards, a staff clearance procedure that identifies which members of the staff will have access to electronic protected health information (ePHI), and:
a disaster recovery plan.
The most common and useful manual appointment book shows which of the following?
a month at a time
Health Insurance Portability and Accountability Act of 1996 (HIPAA): The title of the act contains two major sections: Portability and Accountability. The Portability section of the Act guarantees that:
a person covered by health insurance by one employer can obtain health insurance through a second employer if he or she changes jobs.
You are interviewing for a position of an administrative dental assistant. The office manager asks if you have used spreadsheets. You know that she is asking about:
a program of rows and columns in which data can be manipulated
Which of the following can aid the patient in billing the insurance company directly?
a superbill
A(n) _______ system calculates the amount of money owed to the dental practice by accounting for charges and payments.
accounts receivable
All the following components are part of the pegboard system, except the:
accounts receivable report.
The clinical record process starts and ends with the _______, who plays a key role in protecting the dental practice from malpractice litigation.
administrative assistant
Bookkeeping is the responsibility of the _______.
administrative dental assistant
The dental healthcare worker in responsible to organize a recall system is which of the following?
administrative dental assistant
The electronic scheduler function can do all of the following, except:
alert the user if the recall does not meet the insurance company's standard.
Career opportunities for administrative dental assistants could include which of the following?
all of the above
Inventory control in a dental practice is focused on _______ supplies and equipment.
all of the above
The art of scheduling is important for which of the following reasons?
all of the above
When transactions are posted in a computerized accounting system, the information is stored in the patient?s database and is used to generate:
all of the above
Which of the following usually is not included on the master list of supplies?
back ordered products
Which of the following supplies are not included in those for the dental laboratory?
billing statement
An injection into a nerve bundle to enable anesthesia to a wider area, such as the mandibular quadrant is called:
block
The color thought to be believable, and is recommended to be worn to an interview, is which of the following?
blue
Saliva ejectors are categorized as _______.
both A and B - consumable and disposable
The primary reason for carefully maintaining clinical records is to:
both A and B.
New employees must complete _______.
both A and B. 1-9 form and W-4
Patients who hurry to make a late appointment may experience an increase in blood pressure. Complications to treatment can result when these patients receive local anesthetic before their vital signs return to normal.
both statements are true
Specific information related to accepted insurance plans should be kept by the telephone to help the assistant answer questions about insurance policies. Insurance information should be clarified with the patient before dental treatment begins.
both statements are true
What is the principle cheek muscle called?
buccinator
Dental decay that has spread from the flat chewing surface of a posterior tooth to the surface that touches the cheek would be charted as:
bucco-occlusal.
What is the advantage of a computerized inventory management system in a small dental practice
by being directly linked to the database of a large supply house, a small dental practice has access to a much larger system for the management of inventory
A computerized recall system _______.
can track patients who regularly do not show for scheduled appointments
A glass vial containing anesthetic solution is called:
carpule
A formal downward channel of communication includes:
changes in rules and procedures
Bank statements, business reports, and tax records are filed according to subject and then are subdivided _______.
chronologically
Pages of the appointment book are divided into _______.
columns
The key elements of record keeping include organization, completeness, and:
consistency.
The only way to protect stored information is to:
constantly back up the system.
the lining type of oral mucosa
covers the cheeks, lips, and soft palate
The lining type of oral mucosa:
covers the cheeks, lips, and soft palate.
A/an _______ is created when a patient pays for treatment in advance.
credit balance
The first step in reconciling the bank statement is to verify:
debits.
What are the primary teeth known as?
deciduous
Which of the following techniques will encourage a noncompliant patient to follow the dentist?s instruction?
demonstrate the correct technique and have the patient demonstrate back to you
The most frequently used communication tool on the Internet is which of the following?
to successfully use a RFID system, which of the following need to be in place?
each product needs to contain a small chip (RF tag)
Which of the following statement is correct regarding the exposing of dental radiographs?
each state mandates regulations requiring education, licensure, certifications, or examination
The amount of treatment that is provided can be increased by _______ techniques, and the amount of money collected can be increased by _______ methods.
efficient scheduling; effective collection
The V shape area located between the contact point between two teeth:
embrassure
All the following are strategies that can be used to provide outstanding customer service, except:
emulate the image of other successful dental practices.
The patient tells you she is scheduled for a root canal. You know that the dental term for this procedure is:
endodontic treatment.
The desired personal characteristics of an inventory manager include all the following, except:
enjoys shopping.
What is the sixth stage of tooth development called?
eruption stage
pertaining to beauty
esthetic
In a professional setting, patients seldom detect tension between members of the dental healthcare team.
false
It is not important to have the name of the dentist on the door as long as name of the practice is clearly visible.
false
Staff meeting do not always have to be constructive.
false
The first step in processing a dental claim form is to discuss the insurance coverage with the patient, and determine the patient?s portion.
false
The interview process consists of three parts: preparing for the interview, responding to questions during the interview, and the optional follow up with a thank you note or letter.
false
One or more filing units (e.g., the total name) make up a ______segment.
filing
You have discovered a time-saving method for handling callbacks to patients. You would like to present it to the office manager, but the business office coordinator changes your idea before passing the message on. This barrier to organizational communication is known as:
filtering by level.
The clinical chart notation NSF is an abbreviation for No Significant ______.
findings
When the usual fee charged by the dental practice is higher than the fee established in a(n) _______, the difference between fees cannot be charged to the patient.
fixed fee schedule
All the following treatments may require follow-up appointments EXCEPT:
fluoride treatment
Which of the following is not a restorative procedure?
fluoride treatment
The bone in the head that makes up the forehead?
frontal
Because of their forensic significance, _______ should be kept indefinitely.
full mouth radiographic surveys
What type of resume places skills and abilities first, according to importance, regardless of the time of occurrence?
functional resume
The mucous tissue surrounding and gives protection to all the teeth is called:
gingiva
The Security Rule requires that providers protect the _______ of electronic health information.
integrity confidentiality availability
When an individual is assigned a task that does not satisfy his/her personal goals, values, beliefs, or expertise, he/she may experience ______ conflict.
intrapersonal
What is the primary purpose of the cover letter?
introduces you to a prospective employer
A tracking system
is used to differentiate between products that need to be ordered, that have been ordered, or that are on back-order
A tracking system _______.
is used to differentiate between products that need to be ordered, that have been ordered, or that are on backorder
What is the major advantage of a combination recall system?
it enables the practice to use the method that works best for each patient
Conflict can be constructive if:
it helps team members find new ways to state their problems.
The main barrier to the success of prescheduled hygiene appointments is which of the following?
it is difficult to accommodate new patients
A service-based business is considered successful when:
it meets the needs of the people it serves.
The facilitator is responsible for each of the following tasks, except:
keeping track of the meeting's allotted time frame
Which of the following terms describes the current trend in dentistry requiring employees to be trained in more than one aspect of assisting?
multifunctioning
Combustible items should not be stored ______.
near a heat source
combustible items should not be stored
near a heat source
A 25,27,30 gauge is know to be what part of the syringe?
needle
Which of the following statements is true concerning a successful telephone recall system?
none of the above
The "kissing muscle" that surrounds the mouth is called:
obicularis oris
Telephone scheduling is usually more productive if _______.
only one assistant is responsible
College degrees such as DDS, DMS, and PhD are used in indexing:
only to distinguish between two identical names.
Tooth cuts used to prepare the size, shape and placement of a restoration are which form of cavity preparation?
outline form
An effect from excessive drug dosage is known as a/an:
overdose
What is another word for roof of the mouth?
palate
To relieve or alleviate pain:
pallative
The numbering system that is primarily used in pediatric and orthodontic dentistry is the:
palmer system
A dentist who specializes in young patients (newborn to 15 years old) is a(n) _______.
pedodontist
Knowledge of how to properly make entries and use receipts and superbills is required by the administrative dental assistant for use of which type of bookkeeping?
pegboard system
The anchorage, support and protection of the teeth is provided by various tissues called the:
periodontium
The dental practice where you are employed is discussing switching from catalog ordering of supplies to a supply house. When you are discussing the change, you identify the major advantage of the supply house to be
personal service and technical support
The dental practice where you are employed is discussing switching from catalog ordering of supplies to a supply house. When you are discussing the change, you identify the major advantage of the supply house to be
personal service and technical support.
The dental practice where you are employed is discussing switching from catalog ordering of supplies to a supply house. When you are discussing the change, you identify the major advantage of the supply house to be:
personal service and technical support.
A ______ meter weighs and calculates the correct postage for outgoing mail.
postage
The area behind the canines located in the back of the mouth is known as the:
posterior
Which of the following is not one of the steps that should be followed when a shipment of supplies is accepted for the dental office?
prepare the payment from the submitted invoice
Which of the following are good safety precautions to consider before posting your resume online?
preserve your personal identity
Which of the following reports are used to determine the cost of operating the dental practice?
profit and loss statements
The single most important role of the receptionist is
projecting a positive and helpful attitude
The single most important role of the receptionist is _______.
projecting a positive and helpful attitude
The ADA Principles of Ethics and Code of Professional Conduct encompass five principles. Principle 3 is Beneficence, which means that the dentist has a duty to:
promote the patient's welfare.
What is the primary purpose of the Safety Data Sheet (SDS)?
provides information on the hazards of chemicals used in the workplace
An inflammation of the pulp which can become a tooth ache is:
pulpitis
Use of color in an appointment book can identify all except which of the following?
receipt of laboratory case
You are asked to be the note taker for the weekly staff meeting. You know that this responsibility includes:
recording the minutes of the meeting and typing and distributing them to participants
Business office procedures include which of the following?
records management protocol
A fractured tooth should be color-coded in the patient?s chart, in ______, to indicate a condition that requires treatment.
red
To finish again the tooth walls and surfaces to receive the restoration is called:
refinement
The component of the patient clinical record that is considered ?a necessary form? is the:
registration form.
A dental prophylaxis includes:
removing stains and deposits and polishing teeth
The dental healthcare team can lessen the likelihood of a malpractice suit through _______, a process of identifying procedures that are not in compliance with mandated regulations.
risk management
The bottom portion of the tooth that may be bifurcated or trifurcated is called the:
root
What are the ridges located on the hard palate directly behind the front teeth?
rugae
The primary purpose of a backup plan is to:
safeguard the practice from loss of time and valuable information.
An advantage of becoming a dental assistant educator may include which of the following?
sharing of knowledge and experience with others
Children should be scheduled _______ appointments.
short, morning
Individuals who help others to become fully functioning human beings are known as:
significant others.
Where is the gag reflex more prominent?
soft palate
The integrating style of handling conflict is most effective when_______.
solving the problem requires the input of all team members
What stage of anesthesia is also called the "excitement stage" where the patient has a loss of consciousness and may become delirious?
stage 2
A(n) _______ is a list that summarizes all invoices sent during the month.
statement
Several different classifications of supplies and equipment are found in the dental office. Which statement best describes expendable supplies?
supplies and products that may be used for a specified period before they have to be replaced
The average recall appointment includes all the following except:
surgical procedures.
Accounts payable can be defined as a:
system that records all monies the dental practice owes others.
Which of the following are lists of procedures covered by an insurance company and their respective dollar amounts?
table of allowances
The _______helps the administrative assistant determine whether or not a patient can be seen as an emergency patient.
telephone information form
The dental office is considering purchase of a new phone system. During the demonstration, the vendor explains that a call management feature is available. This feature can be described in which of the following ways?
telephone system that monitors and routes telephone calls
A teenager is new to the dental office and is filling out the new patient paperwork. When he gets to the insurance section, he asks you what he should put for subscriber. You explain that:
the holder of the dental benefits is the subscriber
Which of the following is the most common input device?
the keyboard
The bookkeeper records and maintains the accounts payable, which is a record of _______.
the money that the dental practice owes to others
When should recall cards be mailed?
the month before the patient is due for recall
The telephone greeting should contain all the following, except:
the office hours.
In which of the following scenarios is appointment confirmation essential?
the patient preschedules an appointment at the conclusion of a recall appointment
A computerized account identifies _______.
the person who is financially responsible for paying the account
The daily schedule sheet can be found in all of the following areas except:
the reception area.
When files are destroyed, a cross-reference list should be kept and should include all the following EXCEPT:
the signature of the person authorizing the file destruction.
Maximum coverage can be described as:
the total dollar amount an insurance company will pay during the year.
A/an _______ is a company that provides patient billing, insurance verification, and marketing and promotion services for a dental practice.
third party vendor
Why is it important for all members of the dental team to respect the patient?s decision to discontinue treatment?
to meet the patient's needs and understand his/her motives
Anesthesia that is placed on a specific area, prior to injection is called
topical anesthesia
Insurance companies commonly _______ in a practice called direct deposit.
transfer money directly from their bank account to the dental practice bank account
The appointment book identifies all except which of the following?
treatment fee
A manual inventory management system is effective but more time-consuming than a computerized inventory management system
true
A manual inventory management system is effective but more time-consuming than a computerized inventory management system.
true
Appointment books contain protected health information (PHI) and must be kept out of sight.
true
