CH 10

Words represent ____ percent of the impact of an oral face-to-face message.

7

Twisting a paper clip during a stressful conversation is what kind of kinesic message?

adapter

Displayed in an office, which of the following is an artifact that can manipulate an intended perception of the person?

all choices are correct

Nonverbal aspects of vocal delivery include

all choices are correct

Personal effects in the office can be

all choices are correct

small talk is valuable because

both a and b are correct

Which nonverbal function is accomplished when a handshake accompanies a greeting?

complement

Which of the following is not a function recognized by Burbinster for nonverbal communication?

directing

Signals of deception include which of the following?

dress

Gestures include which of the following?

emblems

Which type of gesture has one meaning that everyone agrees on?

emblems

Deception is not shown in which of the following?

empathic listening

Kinesic refers to the space around us and how we and others relate to it.

false

Managers do not believe that casual dress affects the quality of work.

false

One color can send the same nonlinguistic message worldwide.

false

Personal possessions in the office, but not the location of the office, create perceptions.

false

The most common deception-related gesture is the hand-shrug emblem.

false

When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.

false

Which of the following is not a deception-related gesture?

folding hands

Which of the following complement communication by providing an example of or reinforcing what is being said?

illustrators

The study of body language or movement is known as

kinesics

Which movement has been shown to positively influence the flow of conversation?

mimicry

Which is not a voice deception?

none of the choices are correct

A term that refers to "everything except the words" in a communication event is

nonverbal

When nonverbal signals contradict verbal ones, which are the ones to trust?

nonverbal

Which of the following refers to the space around us and how we and others relate to it?

promemics

Nonverbal signals that occur during conversations to signal to a partner to slow, stop and even "wait your turn" and lets the other person know when you're ready to listen is known as

regulating

According to MIT researchers, when coworkers with similar proximity, body language, and vocal styles communicate,

shared information is more accurate

Which is a personal space deception cue?

signal blunders

Which spatial zone is the one in which most daily business is conducted in the United States?

social

"Faking" body language associated with dominance can improve a person's self-image.

true

An attempted change of personal space is a deception cue

true

Deceptive answers are likely to be longer and less specific than honest ones.

true

Dress is an integral part of the first impression we form on meeting another and is often the key to initial credibility.

true

Gestures and posture are both examples of movement.

true

If a speaker takes longer than usual to begin answering a question, he/she is probably lying.

true

In business, speaking in a clear, firm, low-pitched voice connotes confidence and results in more attentive listening.

true

Leakage occurs when contradictory nonverbal signals betray deception.

true

Nonverbal communication includes written messages.

true

Nonverbals enhance communication by combating the effects of noise

true

People cooperating on a task compensate for the invasion of their personal tasks by not making eye contact.

true

Smoothing the tie indicates a deceptive answer.

true

Statistics show 93 percent of a message comes from nonverbal communication.

true