CH 10
Words represent ____ percent of the impact of an oral face-to-face message.
7
Twisting a paper clip during a stressful conversation is what kind of kinesic message?
adapter
Displayed in an office, which of the following is an artifact that can manipulate an intended perception of the person?
all choices are correct
Nonverbal aspects of vocal delivery include
all choices are correct
Personal effects in the office can be
all choices are correct
small talk is valuable because
both a and b are correct
Which nonverbal function is accomplished when a handshake accompanies a greeting?
complement
Which of the following is not a function recognized by Burbinster for nonverbal communication?
directing
Signals of deception include which of the following?
dress
Gestures include which of the following?
emblems
Which type of gesture has one meaning that everyone agrees on?
emblems
Deception is not shown in which of the following?
empathic listening
Kinesic refers to the space around us and how we and others relate to it.
false
Managers do not believe that casual dress affects the quality of work.
false
One color can send the same nonlinguistic message worldwide.
false
Personal possessions in the office, but not the location of the office, create perceptions.
false
The most common deception-related gesture is the hand-shrug emblem.
false
When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.
false
Which of the following is not a deception-related gesture?
folding hands
Which of the following complement communication by providing an example of or reinforcing what is being said?
illustrators
The study of body language or movement is known as
kinesics
Which movement has been shown to positively influence the flow of conversation?
mimicry
Which is not a voice deception?
none of the choices are correct
A term that refers to "everything except the words" in a communication event is
nonverbal
When nonverbal signals contradict verbal ones, which are the ones to trust?
nonverbal
Which of the following refers to the space around us and how we and others relate to it?
promemics
Nonverbal signals that occur during conversations to signal to a partner to slow, stop and even "wait your turn" and lets the other person know when you're ready to listen is known as
regulating
According to MIT researchers, when coworkers with similar proximity, body language, and vocal styles communicate,
shared information is more accurate
Which is a personal space deception cue?
signal blunders
Which spatial zone is the one in which most daily business is conducted in the United States?
social
"Faking" body language associated with dominance can improve a person's self-image.
true
An attempted change of personal space is a deception cue
true
Deceptive answers are likely to be longer and less specific than honest ones.
true
Dress is an integral part of the first impression we form on meeting another and is often the key to initial credibility.
true
Gestures and posture are both examples of movement.
true
If a speaker takes longer than usual to begin answering a question, he/she is probably lying.
true
In business, speaking in a clear, firm, low-pitched voice connotes confidence and results in more attentive listening.
true
Leakage occurs when contradictory nonverbal signals betray deception.
true
Nonverbal communication includes written messages.
true
Nonverbals enhance communication by combating the effects of noise
true
People cooperating on a task compensate for the invasion of their personal tasks by not making eye contact.
true
Smoothing the tie indicates a deceptive answer.
true
Statistics show 93 percent of a message comes from nonverbal communication.
true
