CH. 11-15 Final BA201 principles of management
What is a model of leadership that describes the relationship between leadership styles and specific emotions?
A contingency approach
Which of the following is one of the important types of personal communication channels?
A grapevine
Which of the following is an element of employees engagement?
A sense of meaningfulness
Someone who prefers to maintain harmony when arguments arise; steps down and lets others proceed with their ideas when they feels that the issue is more important to them
Accommodating style
A passive, yet independent, critical thinker.
Alienated follower
Someone who is not respected by their team members because they waste a lot of their time and does not contribute to the team's productivity. The manager should do what to demonstrate good leadership?
Assign them specific responsibilities and hold them accountable
What refers to individuals who know and understand themselves who espouse and act consistent with higher order ethical values, and who empower and inspire others with their openness?
Authentic leadership
A company does not rely exclusively on traditional financial measures for organizational control. It also considers operational measures that relate to the company's critical success factors.
Balanced scorecard
The set of techniques by which reinforcement theory is used to change human behavior is called?
Behavior modification
Which of the following is one of the primary skills for managers to follow when communicating in a crisis?
Being present during the crisis
Which of the following is considered a manager quality?
Being rational
Which of the following needs refers to an individuals desire to be accepter by his or hers peers?
Belongingness needs
A company studies that market standards for products similar to the products it creates and uses them to improve the quality standards of its own projects.
Benchmarketing
Technical team, support team, and marketing team anticipate the resource needs for their respective departments and send them to the top management for approval.
Bottom-up budgeting
What focus on production and operating statistics?
Business process indicators
Employees can communicate only through their immediate managers when they face problems or need to make important decisions.
Centralized network
What is the amount of information that can be transmitted during a communication episode?
Channel richness
The process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior?
Communication
What is a behavior that consists of someone being committed to ensuring that their employees work is a nurturing environment that promotes growth and increases work satisfaction?
Consideration
Refers to the framework of systems, rules, and practices by which an organizations ensures accountability, fairness, and transparency in the firm's relationship with stakeholders.
Corporate governance
What relies on cultural values, traditional, shared beliefs, and trust to foster compliance with organizational goals.
Decentralized control
Can freely communicate with other members to solve their problems rather than communicating only with their immediate manager.
Decentralized network
What provides little direction and little support because a leader turns over responsibility for decisions and their implementation to subordinates?
Delegating style
In a review of more than 7,000 360-degree performance evaluations, women were rated lower on:
Developing a strategic Perspective
Which of the following is the first step of feedback control?
Establishing standards of performance
Someone who has not achieved their target for the past three fiscal periods, so they do not get there annual bonus. Their boss did what?
Extinction
When a manager decides to give a sales executive a bonus at the end of the fiscal year for a job well done, it is an?
Extrinsic reward
Coercive power stems from the authority to bestow rewards on other people. (T or F)
False
What occurs when the receiver responds to the sender's communication with return message?
Feedback
When you in charge of two teams but get different feed back from both you should?
Form a team that consists of members from both teams
Communication channels that flow within the chain of command or task responsibility defined by the organization
Formal communication channels
Someone who is not respected by their team members because they spend a lot of time on the Internet playing video games, does not participate in team activities or contribute to the teams work. Whenever the team receives a reward, the team members feel that it is unnecessarily rewarded for the hard work of others since that one person didn't do anything.
Free rider
Composed of a manager and his or her subordinates in the formal chain of command.
Functional team
What kind of rewards all employees and managers within a business unit when predetermined performance targets are met?
Gain sharing
What is one of the three aspects of leadership that stand out?
Goals
Employees have been hearing about a likely organizational restructure. However, there has been no formal announcement of this change. This is an example of?
Grapevine communication
Company follows a formal structure that focuses on rules, policies, and authority, also uses reward systems to keep its employees motivated.
Hierarchical control process
the lateral or diagonal exchange of messages among peers or coworkers
Horizontal communication
Someone who is highly task-oriented and assigns their subordinates different goals is?
Initiating strucuture
What kind of person is a leader who focuses on relationships rather than using position power to control their employees, is a good listener and uses collaborative methods in the decision making process?
Interactive leadership
Which of the following statements is true of decentralized control.
It features an adaptive culture
Which of the following statements is true of hierarchical control.
It relies on task-related job description
What refers to incorporating high-level motivators, such as achievement, recognition, and opportunities for growth, into the work?
Job enrichment
Someone who have competed over resources, fought over goals, and suffered communication breakdowns in the past. What would be a good statement could lead to less conflict and positive long-term relationships?
Lets try integrative negotiation methods
What level of leadership accepts responsibility for their mistakes and keeps their employees motivated by giving them credit for success?
Level 5 leader
Indicates an organization's ability to meet its current debt obligations
Liquidity ratios
The employees retention strategy of a nonprofit organization described tactics to increase the job satisfaction of its employees. The organization implemented the tactics, and to assess the feelings of the employees, it conducted and employee survey after the implementation process. What employee outcome would suggest that the organization was successful in helping its employees achieve intrinsic rewards from their work?
Most employees feel that solving a humanitarian problem fulfills a personal mission.
A situational variable that counteracts a leadership style and prevents the leader for displaying certain behaviors.
Neutralizer
All conflicts have been resolved and the team members are developing a sense of team cohesion.
Norming stage
Which of the following characteristics of ineffective teams shows lack of trust?
Not feeling safe to reveal mistakes
Allows employees to see for themselves the financial condition of the organizational and encourages them to think and act like business owners.
Open-book management
What refers to the systematic process of regulating a company's activities to make them consistent with the expectations established in plans, targets, and standards of performance.
Organizational culture
Completes tasks assigned to them only when they are supervised. Does not take initiative and does not think critically.
Passive follower
When a manager develops relationships with his or her colleagues at the same level of management and upper and lower levels of management, he is most likely engaging in?
Personal networking
A primary distinction between management and leadership is that management:
Promotes order within the existing organizational structure and systems
Which of the following is considered a leader quality?
Promoting change
The HR manager of a company that provides security services to business firms interviewed the employees of the company's emergency department and found room for the improvement in satisfying their safety needs. Which acton is most likely to help the company meet the employees' safety needs?
Providing fringe benefits
After a tumultuous fiscal year in which several top executives of the firm were replaced suddenly, the firm designed a plan to better engage employees. What indicates that the firm's efforts were successful?
Reduced employee turnover
What occurs when members of a team feel interpersonal incompatibility, which leads to tension and personal animosity among them?
Relationship conflict
Adam had a discussion with Sara, his subordinate, about her monthly productivity and quality data. He wrote an email to further communicate this data with Sara. This is most likely a...
Routine message
Which of the following individuals has satisfied her safety needs at her workplace?
Sara, who has been hired for a permanent position in a start-up firm after being unemployed for over six months
Someone who feels highly competent, valued, and satisfied at work. Feels that the company offers him opportunities to grow and become creative.
Self-actualization needs
Where a leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.
Selling style
What leader would work for the fulfillment of their subordinates' goals and for the realization of the company's larger purpose?
Servant leader
One of your employees behaves in a disruptive manner and despite using reminders, disciplinary measures, and nagging, the behavior has not received positive results. What action should be taken if you want to use avoidance learning to change the employees behavior?
Should stop talking about the need for change when the employee acts appropriately.
Someone who likes to start team meetings with a joke or funny story's that get people talking and laughing.
Socioemotional role
When something is due soon and there is no funds or resources to complete it on time, managers of the project should
Stay calm and listen
Team development is marked by conflict and disagreement; during this stage, the team members are likely to have a heated conversation about their roles and the team's goals.
Storming stage
Two or more people having a descussion about the company's general vision and about how to work together to help achieve the company's goals.
Strategic conversation
A group of two or more people who interact with one another and coordinate their work to accomplish a common goal is called a?
Team
What kind of style of conflict management is a manager using when they insist on working out solution that incorporates insights from all people involved to reach a consensus, thereby enabling both parties to win?
The collaborating style
What is the idea that the single most important factor that can boost motivation, positive emotions, and perceptions during a workday is moving towards meaningful goals?
The making progress principle
Which of the following is a factor in the team's context that influences cohesiveness
The presence of competition
Defined specific goals for the organization, which include a standard of performance. which steps should they ideally take next?
They should measure actual performance
What is non-routine message?
They typically concern novel events
A leader who has a special ability to bring about innovation and change by creating an inspiring vision, shaping values, building relationships, and providing meaning for follower.
Transformational leader
Which of the following is an example of a microblog?
Which of the following terms refers to the value of outcomes, or attraction to outcomes, for an individual?
Valence
Harry notices that the top performers in his team are highly appreciated and rewarded by the superiors. He becomes determined to be good at work so that he also gets recognition from his team members and superiors. He becomes punctual to work and shows more dedication and initiative. He is showing what?
Vicarious learning
Which of the following is true of virtual teams
Virtual teams can be local, national, global, with members coming from one firm or many.
Requires a complete justification for every line item in a budget instead of carrying forward a prior budget and applying a percentage change.
Zero-based budget
What would a level 5 leader do if they have to give a speech about how theirs sales have been bad for the past year?
accept full responsibility for the outcome
