CH. 11-15 Final BA201 principles of management

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What is a model of leadership that describes the relationship between leadership styles and specific emotions?

A contingency approach

Which of the following is one of the important types of personal communication channels?

A grapevine

Which of the following is an element of employees engagement?

A sense of meaningfulness

Someone who prefers to maintain harmony when arguments arise; steps down and lets others proceed with their ideas when they feels that the issue is more important to them

Accommodating style

A passive, yet independent, critical thinker.

Alienated follower

Someone who is not respected by their team members because they waste a lot of their time and does not contribute to the team's productivity. The manager should do what to demonstrate good leadership?

Assign them specific responsibilities and hold them accountable

What refers to individuals who know and understand themselves who espouse and act consistent with higher order ethical values, and who empower and inspire others with their openness?

Authentic leadership

A company does not rely exclusively on traditional financial measures for organizational control. It also considers operational measures that relate to the company's critical success factors.

Balanced scorecard

The set of techniques by which reinforcement theory is used to change human behavior is called?

Behavior modification

Which of the following is one of the primary skills for managers to follow when communicating in a crisis?

Being present during the crisis

Which of the following is considered a manager quality?

Being rational

Which of the following needs refers to an individuals desire to be accepter by his or hers peers?

Belongingness needs

A company studies that market standards for products similar to the products it creates and uses them to improve the quality standards of its own projects.

Benchmarketing

Technical team, support team, and marketing team anticipate the resource needs for their respective departments and send them to the top management for approval.

Bottom-up budgeting

What focus on production and operating statistics?

Business process indicators

Employees can communicate only through their immediate managers when they face problems or need to make important decisions.

Centralized network

What is the amount of information that can be transmitted during a communication episode?

Channel richness

The process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior?

Communication

What is a behavior that consists of someone being committed to ensuring that their employees work is a nurturing environment that promotes growth and increases work satisfaction?

Consideration

Refers to the framework of systems, rules, and practices by which an organizations ensures accountability, fairness, and transparency in the firm's relationship with stakeholders.

Corporate governance

What relies on cultural values, traditional, shared beliefs, and trust to foster compliance with organizational goals.

Decentralized control

Can freely communicate with other members to solve their problems rather than communicating only with their immediate manager.

Decentralized network

What provides little direction and little support because a leader turns over responsibility for decisions and their implementation to subordinates?

Delegating style

In a review of more than 7,000 360-degree performance evaluations, women were rated lower on:

Developing a strategic Perspective

Which of the following is the first step of feedback control?

Establishing standards of performance

Someone who has not achieved their target for the past three fiscal periods, so they do not get there annual bonus. Their boss did what?

Extinction

When a manager decides to give a sales executive a bonus at the end of the fiscal year for a job well done, it is an?

Extrinsic reward

Coercive power stems from the authority to bestow rewards on other people. (T or F)

False

What occurs when the receiver responds to the sender's communication with return message?

Feedback

When you in charge of two teams but get different feed back from both you should?

Form a team that consists of members from both teams

Communication channels that flow within the chain of command or task responsibility defined by the organization

Formal communication channels

Someone who is not respected by their team members because they spend a lot of time on the Internet playing video games, does not participate in team activities or contribute to the teams work. Whenever the team receives a reward, the team members feel that it is unnecessarily rewarded for the hard work of others since that one person didn't do anything.

Free rider

Composed of a manager and his or her subordinates in the formal chain of command.

Functional team

What kind of rewards all employees and managers within a business unit when predetermined performance targets are met?

Gain sharing

What is one of the three aspects of leadership that stand out?

Goals

Employees have been hearing about a likely organizational restructure. However, there has been no formal announcement of this change. This is an example of?

Grapevine communication

Company follows a formal structure that focuses on rules, policies, and authority, also uses reward systems to keep its employees motivated.

Hierarchical control process

the lateral or diagonal exchange of messages among peers or coworkers

Horizontal communication

Someone who is highly task-oriented and assigns their subordinates different goals is?

Initiating strucuture

What kind of person is a leader who focuses on relationships rather than using position power to control their employees, is a good listener and uses collaborative methods in the decision making process?

Interactive leadership

Which of the following statements is true of decentralized control.

It features an adaptive culture

Which of the following statements is true of hierarchical control.

It relies on task-related job description

What refers to incorporating high-level motivators, such as achievement, recognition, and opportunities for growth, into the work?

Job enrichment

Someone who have competed over resources, fought over goals, and suffered communication breakdowns in the past. What would be a good statement could lead to less conflict and positive long-term relationships?

Lets try integrative negotiation methods

What level of leadership accepts responsibility for their mistakes and keeps their employees motivated by giving them credit for success?

Level 5 leader

Indicates an organization's ability to meet its current debt obligations

Liquidity ratios

The employees retention strategy of a nonprofit organization described tactics to increase the job satisfaction of its employees. The organization implemented the tactics, and to assess the feelings of the employees, it conducted and employee survey after the implementation process. What employee outcome would suggest that the organization was successful in helping its employees achieve intrinsic rewards from their work?

Most employees feel that solving a humanitarian problem fulfills a personal mission.

A situational variable that counteracts a leadership style and prevents the leader for displaying certain behaviors.

Neutralizer

All conflicts have been resolved and the team members are developing a sense of team cohesion.

Norming stage

Which of the following characteristics of ineffective teams shows lack of trust?

Not feeling safe to reveal mistakes

Allows employees to see for themselves the financial condition of the organizational and encourages them to think and act like business owners.

Open-book management

What refers to the systematic process of regulating a company's activities to make them consistent with the expectations established in plans, targets, and standards of performance.

Organizational culture

Completes tasks assigned to them only when they are supervised. Does not take initiative and does not think critically.

Passive follower

When a manager develops relationships with his or her colleagues at the same level of management and upper and lower levels of management, he is most likely engaging in?

Personal networking

A primary distinction between management and leadership is that management:

Promotes order within the existing organizational structure and systems

Which of the following is considered a leader quality?

Promoting change

The HR manager of a company that provides security services to business firms interviewed the employees of the company's emergency department and found room for the improvement in satisfying their safety needs. Which acton is most likely to help the company meet the employees' safety needs?

Providing fringe benefits

After a tumultuous fiscal year in which several top executives of the firm were replaced suddenly, the firm designed a plan to better engage employees. What indicates that the firm's efforts were successful?

Reduced employee turnover

What occurs when members of a team feel interpersonal incompatibility, which leads to tension and personal animosity among them?

Relationship conflict

Adam had a discussion with Sara, his subordinate, about her monthly productivity and quality data. He wrote an email to further communicate this data with Sara. This is most likely a...

Routine message

Which of the following individuals has satisfied her safety needs at her workplace?

Sara, who has been hired for a permanent position in a start-up firm after being unemployed for over six months

Someone who feels highly competent, valued, and satisfied at work. Feels that the company offers him opportunities to grow and become creative.

Self-actualization needs

Where a leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

Selling style

What leader would work for the fulfillment of their subordinates' goals and for the realization of the company's larger purpose?

Servant leader

One of your employees behaves in a disruptive manner and despite using reminders, disciplinary measures, and nagging, the behavior has not received positive results. What action should be taken if you want to use avoidance learning to change the employees behavior?

Should stop talking about the need for change when the employee acts appropriately.

Someone who likes to start team meetings with a joke or funny story's that get people talking and laughing.

Socioemotional role

When something is due soon and there is no funds or resources to complete it on time, managers of the project should

Stay calm and listen

Team development is marked by conflict and disagreement; during this stage, the team members are likely to have a heated conversation about their roles and the team's goals.

Storming stage

Two or more people having a descussion about the company's general vision and about how to work together to help achieve the company's goals.

Strategic conversation

A group of two or more people who interact with one another and coordinate their work to accomplish a common goal is called a?

Team

What kind of style of conflict management is a manager using when they insist on working out solution that incorporates insights from all people involved to reach a consensus, thereby enabling both parties to win?

The collaborating style

What is the idea that the single most important factor that can boost motivation, positive emotions, and perceptions during a workday is moving towards meaningful goals?

The making progress principle

Which of the following is a factor in the team's context that influences cohesiveness

The presence of competition

Defined specific goals for the organization, which include a standard of performance. which steps should they ideally take next?

They should measure actual performance

What is non-routine message?

They typically concern novel events

A leader who has a special ability to bring about innovation and change by creating an inspiring vision, shaping values, building relationships, and providing meaning for follower.

Transformational leader

Which of the following is an example of a microblog?

Twitter

Which of the following terms refers to the value of outcomes, or attraction to outcomes, for an individual?

Valence

Harry notices that the top performers in his team are highly appreciated and rewarded by the superiors. He becomes determined to be good at work so that he also gets recognition from his team members and superiors. He becomes punctual to work and shows more dedication and initiative. He is showing what?

Vicarious learning

Which of the following is true of virtual teams

Virtual teams can be local, national, global, with members coming from one firm or many.

Requires a complete justification for every line item in a budget instead of carrying forward a prior budget and applying a percentage change.

Zero-based budget

What would a level 5 leader do if they have to give a speech about how theirs sales have been bad for the past year?

accept full responsibility for the outcome


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