CH 11

The Hay pay method is based on job _________ , each of which has a strict pay range.

grades

A difficult task is measuring and rewarding __________ performance on teams while at the same time rewarding team performance.

individual

The Americans with Disabilities Act of 1990 prohibits employers from discriminating against _______ individuals with disabilities.

qualified

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

Hay

Identify some of the job titles that are considered contingent workers.

Independent contractors Temporary workers

Service organizations, such as hospitals and schools, have high employee costs categorizing them as __________ _________

Labor intensive

___________ job transfers allow employees to develop and display new skills and learn more about the company overall instead of moving to a new firm.

Lateral

The federal law that establishes the right to collective bargaining and limits the interference of management in the right of employees to have a collective bargaining agent is the:

National Labor Relations Act of 1935

A(n) ______ plan allows employees to adjust to work-life demands.

flextime

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

mandating specific record keeping procedures issuing guidelines for employer conduct in complying with EEO giving it broad powers to enforce Title VII

The process of gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is ________ .

selection

The changes in the U.S. workforce that create challenges for human resource managers include:

more single-parent homes new workers who are undereducated employees who want leisure time

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to _______ systems open to men.

networking

Role-playing, watching films and lectures, and solving cases are examples of ________ __________ programs.

Management development

Title VII of the Civil Rights Act prohibits _________ in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex, or national origin

discrimination

Workers who have reached retirement age may want to continue to work:

because they can't afford to retire but need part-time schedules because they enjoy it

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

re-train workers for more challenging jobs recognize that a company's people are its ultimate resource

Individuals who are part-time, temporary, or seasonal workers are classified as:

contingent workers

The process of gathering information and deciding who should be hired is called:

selection

The Age Discrimination in Employment Act:

bans mandatory retirement in most organizations allows mandatory retirement in the airline industry

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

developing compensation systems recruitment and selection training and development

A ________ plan gives employees some freedom to choose which hours to work, as long as they work the required number of hours.

flextime

Whether employees are fired, resigning, or retiring, some of the things that must be done include:

returning company property conducting exit interviews managing payments

Firms face a(n) ________ of skilled workers in areas such as science, engineering, technology, and clean energy sources.

shortage

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

it allowed them to enter established networking systems

Service organizations, such as hospitals and schools, have high employee costs categorizing them as:

labor-intensive

Employees moving over to a new job or position rather than a higher level with more pay are experiencing a(n) _________ transfer in their job.

lateral

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called:

orientation

Human resource management was called ______ when undertaking clerical functions such as screening employees, keeping records, payroll, and finding new employees.

personnel

Costs associated with terminating employees include:

potential for costly wrongful discharge lawsuits lost investment in training and pay

The change from traditional manufacturing to service and high-tech manufacturing requires highly _______ job skills.

technical

Lost training costs is a factor in _______ employees.

terminating

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

the increase in single parent homes the increase in two-income families

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

adding enforcement powers to the EEOC permitting the EEOC to issue guidelines for employer compliance mandating specific record keeping procedures for employers

A controversial policy enforced by the EEOC was ________ action that is defined by increasing opportunities for minorities and women.

affirmative

The most controversial policy enforced by the EEOC was ______ action, designed to right past wrongs.

affirmative

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

affirmative action

Management development programs include:

Understudy positions Job rotation On-the-job coaching

Flextime is a system that allows employees some freedom to choose which hours to work as long as they:

work the required number of hours complete their assigned tasks

Companies may want to retain older, more experienced workers because:

-they are able to train new workers to do their jobs -they could transfer their knowledge to younger workers -there are few qualified workers able to do those jobs

Workers who are _________- _________ can choose their own hours, interrupt work for child care, or take time out for personal reasons.

Home-based

Employers must know and act in accordance with the legal rights of their employees or risk costly _______ _________.

Court cases

The National Labor Relations Act of 1935 established _______ bargaining in labor-management relations.

collective

Fringe benefits such as health care, paid vacation, and sick days provide additional _________ to employees.

compensation

A difficult task is measuring and rewarding _______ performance on teams while at the same time rewarding team performance.

individual

The law that prohibits employers from discriminating in hiring, pay, or promotion and requires reasonable accommodation for workers with disabilities is the:

Americans With Disabilities Act of 1990

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary is the:

Americans with Disabilities Act of 1990

Since 2009, the Age Discrimination in Employment Act:

requires that age must be the determining reason for any employment action against older workers

A problem in developing effective compensation for teams is that:

rewarding individuals erodes cohesiveness

The Equal Employment Opportunity Act of 1972 authorized the EEOC to:

set guidelines for employers' administration of EEO

The information gathered from comparing an employee's work to an established ________ is a performance appraisal.

standard

Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by:

the loss of investment in training an employee risk of lawsuits for wrongful termination

An effect of changing legislation on human resources professionals is that:

they must stay current with changes in the law they must update company HR policies and procedures to stay current with legal changes

The process for obtaining qualified people is:

recruitment

Which of the compensation systems listed are likely to be effective in building cohesive teams?

Gain-sharing Skill-based pay

_________ is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems.

Networking

Job-sharing is an arrangement whereby two or more ________ - ___________ employees share one full-time job.

Part-Time

The information gathered from comparing an employee's work to an established standard is a(n) __________ __________

Performance appraisal

The set of activities used to obtain a sufficient number of the right employees at the right time is ________ .

recruitment

Under the Civil Rights Act of 1964, it is illegal for employers to discriminate based on:

religion sex race

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology

The Civil Rights Act of 1964 made it illegal to __________ against certain groups of people called protected classes.

discriminate

The goal of the Civil Rights Act of 1964 was to stamp out __________, but specific language made enforcement quite difficult.

discrimination

The Equal Employment Opportunity Act of 1972 authorized the EEOC to issue ________ for acceptable employer conduct in administering equal employment opportunity laws.

guidelines

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a:

human resource inventory

A human resource ____________ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

The schedule that lets two or more part-time workers share one full-time job is:

job-sharing

Home-based work can save _________ for employers as they can save on office space.

money

The process of establishing and maintaining contacts in and outside the organization is called _________

networking

When an employee leaves the organization, the process is known as __________ .

offboarding

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

on-the-job training

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

paid vacation life insurance sick days