ch 11 and 12

In the context of delegation, a common reason why a leader avoids delegating a task is that the A) task is a source of power or prestige. B) task requires significant effort. C) leader is indecisive about whom to delegate the task to. D) subordinates are too unskilled.

A

In the context of group roles, which of the following is an example of a dysfunctional role? A) dominating B) gatekeeping C) information seeking D) routinization

A

In the context of group roles, which of the following occurs when someone receives inconsistent signals from several others about expected behavior? A) intersender role conflict B) intrasender role conflict C) role overload D) role ambiguity

A

In the context of the Rocket Model, a critical first step to building a high-performing team is to A) gain alignment on team context. B) clarify the team's purpose and goals. C) ensure the team has the necessary resources. D) establish expected norms.

A

In the context of the Rocket Model, which of the following is a way team leaders are most likely to build buy-in? A) by developing a compelling team vision B) by maintaining a low level of credibility C) by avoiding the involvement of team members in the rule-setting process D) by questioning the agendas of untrustworthy team members

A

In the context of the developmental stages of groups, which of the following is a characteristic of the norming stage? A) clear emergence of a leader B) heightened emotional level C) polite conversation D) status differentiation

A

In the context of the nature of groups, ________ are the informal rules groups adopt to regulate and regularize group members' behaviors. A) task roles B) norms C) process measures D) clusters

A

Molly, a member of a product development team, is most likely experiencing ________ if she wonders, "Just what am I supposed to be doing?" A) role ambiguity B) role conflict C) role overload D) role insufficiency

A

What is the leastlikely way that a leader could improve team effectiveness? A) putting subtle pressure on dissenting members of the team to ensure concept cohesiveness B) designing input-stage variables at the individual, organizational, and team design levels C) ensuring that the team has a clear sense of purpose and performance expectations D) providing coaching while the team is performing its task

A

When giving performance feedback privately to a subordinate, what should a leader most likely emphasize? A) positive behaviors and results B) developmental opportunities C) inadequacies and misbehaviors D) necessary changes for the future

A

A manager makes the following statement to a subordinate: "I need this report back in five minutes, and it better be perfect." Which term best describes this type of role conflict? A) interrole conflict B) intrasender role conflict C) person-role conflict D) intersender role conflict

B

Identify a true statement about goal setting. A) Worker acceptance and satisfaction tend to decrease when workers are allowed to participate in setting goals. B) Follower participation in goal setting often leads to higher levels of commitment and performance if the leader is perceived to be incompetent. C) General goals work better than specific goals because they provide enough information regarding which behaviors are to be changed. D) General goals lead to higher levels of effort and performance than specific goals.

B

In the context of group cohesion, which of the following occurs when illegal actions are taken by overly zealous and loyal subordinates who believe that what they are doing will please their leaders? A) social loafing B) ollieism C) role conflict D) overbounding

B

In the context of group size, which of the following defines subgroups of individuals who often share the same goals, values, and expectations? A) social facilitators B) cliques C) social loafers D) clusters

B

In the context of group size, which of the following is a phenomenon in which working in the presence of others increases effort or productivity? A) subsystem nonoptimization B) social facilitation C) process loss D) role conflict

B

In the context of the developmental stages of groups, which of the following stages is characterized by intragroup conflict, heightened emotional levels, and status differentiation? A) norming B) storming C) forming D) performing

B

In the context of the principles of effective delegation, which of the following is the first step of deciding what to delegate? A) providing a brief explanation of the task B) identifying all the present activities C) indicating how the task needs to be accomplished D) choosing an individual for the assignment

B

Teams with high levels of morale most likely A) accomplish goals with limited resources. B) handle interpersonal conflict effectively. C) require few one-on-one meetings. D) delegate responsibilities frequently.

B

The first requirement for a team intervention to be successful is A) brainstorming a range of positive feedback techniques. B) raising awareness about how teams really work. C) providing instrument-based team feedback. D) practicing behaviors with team role-play.

B

Which of the following is a term that refers to the phenomenon of reduced effort by people when they are not individually accountable for their work? A) overbounding B) social loafing C) ollieism D) punctuated equilibrium

B

Which of the following would least likely improve a leader's feedback skills? A) being flexible B) being critical C) being descriptive D) being specific

B

Which statement about delegation is most likely false? A) Delegation is a simple way for leaders to free themselves of time-consuming chores. B) Delegation is an overused management option that frustrates most followers. C) Delegation increases the number of tasks accomplished by work groups. D) Delegation gives followers developmental opportunities.

B

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the ________ that may be impacting their team. A) motivations B) creative skills C) reward systems D) interpersonal behaviors

C

Identify a true statement about providing constructive feedback. A) Constructive feedback should focus more on inferences and less on facts. B) Leaders should avoid being assertive and critical when providing constructive feedback. C) An issue related to impressions and evaluative feedback concerns the distinction between job-related feedback and more discretionary feedback. D) A common mistake in giving feedback is addressing it to specific individuals rather than to large groups.

C

It is most likely important to have specific goals for the purpose of A) eliminating competition. B) encouraging teamwork. C) measuring progress. D) delegating tasks.

C

The sum of the forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called A) group polarization. B) social facilitation. C) group cohesion. D) punctuated equilibrium.

C

What should a coach most likely do to help a follower stick to a development plan? A) conduct a GAPS analysis B) establish long-term objectives C) schedule regular reflection sessions D) delegate simple and challenging tasks

C

Which of the following is a possible solution for groupthink? A) increasing group cohesiveness and engaging in more overbounding techniques B) lsolating the group from outside sources that might bias decision making C) establishing an independent subgroup to make recommendations D) using mindguards to screen negative input from the group

C

Which of the following is not one of the components of the Rocket Model of Team Effectiveness? A) power B) morale C) vision D) buy-in

C

A store manager asks his employee to keep the outdated stocks of a product at the front of the shelf so that they can be sold. However, the employee is unwilling to mislead customers as this deception is inconsistent with the employee's values and beliefs. In this scenario, the employee is most likely to experience A) role overload. B) an intrasender role conflict. C) role ambiguity. D) a person-role conflict.

D

According to Peterson and Hicks, which of the following is the first step in informal coaching? A) building a coaching plan and providing feedback B) identifying a coachee's development needs C) helping followers in remaining persistent D) establishing a relationship based on trust

D

Based on the norms component of the Rocket Model, which statement is most likely false? A) If a team or team leader is not explicit about setting the rules that govern team behavior, norms will simply evolve over time. B) Norms about how often and how long a team meets should be driven by the team's purpose and goals. C) The most important team norms relate to decision making, communication, and accountability. D) Leaders should address norms before discussing the context or mission components.

D

Functional, interdependent roles that are focused on the performance of group tasks are characteristic of which stage of group development? A) forming B) storming C) norming D) performing

D

In the context of the Rocket Model, which of the following is most likely true of the power component? A) It is concerned with setting a common direction for a team. B) It is about having the right number of people in the right organizational roles. C) It deals with having a compelling team vision that matches up to the team's personal values. D) It concerns the decision-making latitude and resources a team has to accomplish its goals.

D

The inefficiencies created by more and more people working together are called A) groupthink. B) social loafing. C) process losses. D) deindividuation.

D

Which of the following statements best exemplifies effective delegation? A) A leader always assigns all assignments to the best worker in the team. B) A leader always provides a brief explanation of the task to be delegated. C) A leader delegates the most time-consuming recurring activities to one person. D) A leader must give subordinates the freedom to make certain kinds of mistakes.

D

Which of the following statements is most likely true of delegation. A) Delegation costs time for a leader in the long run, but it saves the leader time in the short run. B) Delegation gives the responsibility for decisions to those individuals least likely to implement the decision. C) Leaders who delegate authority more frequently often have low-performing businesses. D) Leaders may feel threatened when delegating an important task because it reduces direct personal control over the work.

D

Which term refers to interactions among team members, such as how they communicate with each other, express feelings toward each other, and deal with conflict with each other? A) punctuated equilibrium B) organizational shells C) group polarization D) group dynamics

D

Which of the following statements about feedback is most likely false? A) Sometimes supervisors hesitate to use positive feedback because they believe subordinates will view it as insincere. B) Leaders may give positive feedback infrequently if they believe good performance is expected. C) Research shows that subordinates believe their leaders give more feedback than their leaders think they do. D) Followers will most likely perform at a higher level if they are given accurate, frequent feedback.

c