Ch. 11 mgnt

Observe behavior and infer meaning

Nonverbal

Read to understand meaning

Written

The receiver can engage in what to enhance the probability of effective communication

Active Listening

Criticizing, blaming, ordering, judging, and shaming can put an end to effective communication by making the receiver feel judged or defensive. This is known as what?

Communication freezes

Which of the following in not an advantage of verbal communication?

Effectively conveys complicated information

Happens when communication is hampered because either the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident.

Emotional Disconnect

Under the process model of communication, the sender's action to translate the idea to be communicated into words/symbols is called?

Encoding

Occurs in communication when we intentionally destroy or withhold information to manage the receiver's reactions.

Filtering

Which of the following statements is true about information overload?

Information overload occurs when the receiver's information processing demands exceed their capacity

The sounds of loud air condition system can cause the received messages to differ from what was sent. Under the process model of communication, this is known as what?

Noise

Involuntarily distorting or ignoring information received to suit our own needs is known as what?

Selective Perception

The study of meaning in communication that notes words, phrases, or images can mean different things to different individuals.

Semantics

Information-rich channels convey more nonverbal information. Which of the following communications channels has the highest information-richness?

Video teleconference/video chat

Under the process model of communication, the receiver ____ a message by assigning meaning to words/signs

decodes

Listen to a person to understand their meaning

verbal

What is jargon?

The language of specialized terms used by a group or profession, and it can make communication faster and more precise.

When the message is emotional or personal, what form of communication is usually best?

Verbal