ch. 14 and 15 Kuhn

Total rewards

Dr. Beswick enjoys teaching college courses. He likes the salary he receives as well as the ability to travel in summers. However, he also finds the job challenging and enjoyable. This would imply that he is working for:

The environment; oneself

Extrinsic rewards come from ________ and intrinsic rewards come from ________.

Specific, measurable, attainable, results-oriented, time-bound

In the context of goal setting, SMART stands for:

Negative reinforcement

Josh used to run into heavy traffic every day while driving to work. One morning, he left his home earlier than usual and did not run into heavy traffic. Again the next morning, he left earlier and avoided heavy traffic. His behavior of leaving earlier enabled him to avoid heavy traffic and reach the office on time. Which of the following processes did Josh engage in?

developing employee goals and actions to achieve these outcomes

The first two steps in an effective performance management process involve identifying what the company is trying to accomplish and _________.

pin pointing

The process in performance management that consists of identifying the behavioral problem and describing it in observable, measurable behaviors is referred to as what?

Evaluating

The process of comparing performance at some point in time to a previously established expectation or goal is called:

use a measurement system to see if employee exhibits behaviors provide feedback and reinforcement to employee define a set of key behaviors necessary for job performance inform employees of the key behaviors

What are the four components typically used in an OBM technique?

time sheets injury records customer complaints sales totals

Which of the following are courses of data that can be gathered from existing records?

goal setting feedback lottery systems

Which of the following is/are performance management interventions?

acceptability

Which performance measure takes into account whether or not something is what the employees want to use?

extinction

Allen used to make suggestions to his boss about how the department's performance could be improved. Although his boss always said they were great ideas, they were never acted upon. Allen then stopped making suggestions. This is an example of:

true

As behavior analysts, we reject the idea that a behavior such as off-task behavior just occurs or is due to traits in individual employees.

Learning a new skill

CRF schedules are particularly useful when an employee is: