CH 18 19 17

Research shows that the more overworked employees feel, the more likely they are to make costly mistakes and the less committed they feel toward their employers. A) TRUE B) FALSE

A

. In the context of stress resistance, the ability to transcend adversity and emerge stronger than before is known as A) adaptive capacity. B) axiological arrest. C) cognitive dissonance. D) pragmatism.

A

. In the context of the attitude curve in response to change, which of the following is a characteristic of the denial phase? A) Unpleasant thoughts are ignored or dismissed in favor of more satisfying thoughts. B) Security and other needs are threatened, so overt defenses are employed. C) There is recognition that something must be done. D) Dedication continues until a new change occurs.

A

. In the context of managing people through change, which of the following is most likely a response of the middle management to change? A) They feel threatened by changes announced by management. B) They feel pressure to implement organizational change. C) They underestimate the impact of change on lower levels of the organization. D) They expect employees to go along when a change is announced.

B

0. Long-term solutions to avoiding burnout are A) reducing workload and setting priorities. B) clarifying values and renewing commitments. C) talking with a friend and taking a physical retreat.

B

In the context of the attitude curve in response to change, which of the following is a characteristic of the resistance phase? A) Unpleasant thoughts are ignored or dismissed in favor of more satisfying thoughts. B) Security and other needs are threatened, so overt defenses are employed. . C) There is recognition that something must be done. D) Dedication continues until a new change occurs.

B

One minute goal setting involves identifying ________ goals, and writing these on one sheet, in 250 words or less. A) 6 to 10 B) 3 to 5 C) 1 to 3 D) 0 to 15 E) none of these

B

The four stages in the typical path to burnout are A) attention, intention, retention, and dismissal. B) enthusiasm, slowdown, stagnation, and apathy. C) start-up, build-up, keeping-up, and breakdown. D) alarm, vigilance, exhaustion, and capitulation.

B

The trend from 1979-2009 for married and middle-income U.S. parents has been to work ________ number of hours per week. A) decreasing B) increasing C) the same

B

Discipline problems include A. permissiveness. B. rigidity. C. inconsistency. D. all of these. E. none of these.

D

Organizational citizenship involves cooperation and helpfulness. A) TRUE B) FALSE

A

The five highest stress jobs in the United States for 2015 were . A) enlisted soldier, fire fighter, newspaper reporter, airplane pilot, and police officer. B) accountant, sales person, researcher, repair professional, and IT professional. C) nurse, physician, medical technician, health sales person, and medical researcher. D) manager, supervisor, executive, director, and boss.

A

The stress resistant person has adaptive capacity traced to five characteristics of a hardy personality—personal commitment, sense of control, positive attitude, balanced perspective, and caring relationships. A) TRUE B) FALSE

A

Two important criteria for benchmarking are ________ and ________. A. product quality; service quality B. location; time C. personal; organizational D. past; present E. none of these

A

In the context of changes in a workplace, changes in products and processes are most likely classified as changes in A) technology. B) people. C) tasks. D) structure.

C

In the context of the five phases in the life of an organization, which of the following occurs in phase 3? A. Crisis of leadership B. Crisis of autonomy C. Crisis of control D. Crisis of red tape

C

. In the context of changes in a workplace, mergers and acquisitions are most likely classified as changes in A) technology. B) people. C) tasks. D) structure.

D

Innovation can be increased by A) keeping an open mind. B) having a questioning attitude. C) using a new ideas system. D) all of these

D

The seven rules to guide leaders in implementing change include A) having a good reason for making a change. B) implementing change thoughtfully. C) telling the truth. D) waiting patiently for results. E) all of these.

E

. In the context of the diffusion of innovation curve, the point at which an innovation or change is accepted by enough people for it to take root and grow is known as the A) saddle point. B) tipping point. C) glass ceiling. D) reducing workload

V=B

The meaning of the "grapefruit syndrome" is to A) use time management. B) prioritize activities. C) be less judgmental. D) be more productive

c

)In the context of performance management strategies, the goal of the leader must involve reinforcing and developing the skills and attitudes of middle performers. A) TRUE B) FALSE

A

. The five major forces or trends that are sources of stress for increasing number of American people are new technology, workforce diversity, global competition, organizational restructure, and changing work systems. A) TRUE B) FALSE

A

2. The four steps in the typical path to burnout are enthusiasm, slowdown, stagnation, and apathy. A) TRUE B) FALSE

A

A recent survey shows that ________ of the North American companies engaged in eleven or more change initiatives within a five-year period. A) 42 percent B) 11 percent C) 88 percent D) 97 percent

A

According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute praising? A) It should be specific and immediate. B) It should identify three to five goals that are critical to success. C) It should focus on the character of a person. D) It should involve psychological investment by a leader.

A

According to the diffusion of innovation curve, at the tipping point, an innovation or change is accepted by enough people for it to take root and grow. A) TRUE B) FALSE

A

Important keys for success in implementing work-site health promotion include long-term commitment, top management support, clearly defined objectives, and family involvement. A) TRUE B) FALSE

A

In "100 Best Companies to Work For," Fortune magazine cites ________ as the most important criterion. A) work-life balance B) location C) pay D) opportunity to advance

A

In the context of dealing with burnout, which of the following is most likely an example of a short-term action? A) Setting priorities B) Deep breathing C) Renewing commitments D) Clarifying values

A

In the context of setting performance objectives, which of the following, apart from quantity, quality, and timeliness, is most likely an important area to be addressed? A) Cost B) Behavior C) Sales D) Progres

A

In the context of the elements of leadership performance, which of the following is defined as the generation of new and usable ideas? A. Statesmanship B. Innovation C. Entrepreneurship D. Benchmarkin

B

In the context of the 360-degree feedback for improving performance, research shows that improvement is most likely to occur when A) recipients believe change is possible. B) feedback is given as soon as possible. C) focus is primarily on personality analysis. D) coaching is given to attain final results.

A

In the context of the importance of discipline, which of the following should be avoided because it makes it difficult for employees to understand what behavior is appropriate and what is not allowed? A) Inconsistency B) Rigidity C) Confrontation D) Permissivenes

A

Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is A) performance planning. B) performance coaching. C) correcting poor performance. D) none of these.

A

Performance reviews should include three steps: A) preparation, implementation, and follow-up. B) job design, wage administration, and evaluation. C) individual report, group report, and organizational report. D) thinking, doing, and discussion. E) content, process, and application.

A

Strategies for dealing with burnout include emergency aid, short-term actions, and long-term solutions. A) TRUE B) FALSE

A

The empowerment of people is a key element for successful organizational change. A) TRUE B) FALSE

A

In the context of the four-step method for solving performance problems, which of the following refers to step 3? A. Mutually discussing alternative solutions B. Mutually agreeing on action to be taken to solve the problem C. Following up to evaluate results and provide encouragement D. Obtaining agreement that a problem exists

B

Benjamin Franklin prescribed taking time for A) city, state, nation, family, friends, health, books, and rest. B) thinking, playing, reading, love, friends, laughter, giving, and working. C) exercise, eating, sleeping, music, art, theater, conversation, and statecraft. D) purpose, service, study, security, growth, maintenance, balance, and joy

B

In the context of setting performance objectives, which of the following is most likely a part of the area pertaining to cost? A) Errors B) Methods C) Appearance D) Absenteeism

B

. In general, the least stressed workers are those at the bottom of the job ladder. A) TRUE B) FALSE

B

Three elements are important for effective discipline. Which one is NOT one of them? A. Defined roles, so employees know what is expected B. A reward system for good work C. Clear guidelines, so employees understand acceptable behavior D. Effective methods and procedures for taking corrective action

B

. In the context of dealing with burnout, which of the following is most likely an example of an emergency aid? A) Taking care of one's body B) Renewing commitments C) Taking a physical retreat D) Reducing workload

C

According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute reprimand? A) It should focus on the character of a person. B) It should be tied to promotion. C) It should encourage an individual. D) It should be gradual and indirect.

C

According to research conducted by Japan's Institute of Public Health, patterns of work behavior that include extremely long hours that interfere with normal recovery and rest patterns and high-pressure work without breaks lead to death A) Angelman syndrome. B) hikikomori phenomenon. C) Karoshi syndrome. D) Kodokushi phenomenon.

C

Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue. A) physical B) spiritual C) psychological D) none of these

C

In the context of burnout, which of the following refers to burnout victims who do their job well but who do not like what they are doing? A) Overstressed students B) Midcareer coasters C) Mismatched people D) Superpeople

C

In the context of conducting performance reviews, which of the following should supervisors most likely do before the performance review? A) Present ideas to improve future performance. B) Tailor the performance review conversation to suit needs of employees. C) Provide advance notice of the performance review. D) Write down points of discussion and agreement for the performance review.

C

In the context of improving leadership performance, which of the following best describes the term "statesmanship"? A. The generation on new and usable ideas B. The ability to achieve results, regardless of obstacles C. The ability to work with and through other people D. The taking of the absolute best as a standard and trying to surpass that standard

C

Sam Walton wrote that success came from A) maintaining records, positive attitude, and good health. B) financial performance, materials management, and employee loyalty. C) building a team, hard work, and breaking old rules. D) none of these

C

. In the context of dealing with burnout, which of the following is most likely an example of a long-term solution? A) Setting priorities B) Deep breathing C) Reducing workload D) Clarifying values

D

. In the context of recognizing stress across cultures, which of the following defines the Japanese term Karoshi? A) It is defined as a corrective action taken to support core values, such as truth, trust, and respect. B) It is behavior that violates organizational norms and threatens the well-being of the organization. C) It is a psychological discomfort experienced when attitudes and behavior are inconsistent. D) It is defined as a fatal mix of apoplexy, high blood pressure, and stress.

D

10) In the context of setting performance objectives, which of the following statements is most likely true of timeliness? A) It deals with items other than rejects or specific errors and is more subjective in judgment. B) It is measured by the two factors of errors and appearances. C) It includes the four areas of manpower, material, machines, and methodsD) It involves the development of new and workable approaches.

D

Approximately 90 percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers, and customers. These assessments are called ________ feedback and are rarely included in an individual's formal appraisal. A) two-way B) continuous C) intermittent D) 360-degree E) none of these

D

Entrepreneurship requires all of the following EXCEPT A) exercising good work habits. B) believing in yourself. C) being willing to take risks. D) possessing unlimited financial resources.

D

In the context of burnout, which of the following refers to burnout victims who want to do everything themselves because no one else can or will, and they have never let anyone down? A) Workaholics B) Midcareer coasters C) Mismatched people D) Superpeople

D

In the context of conducting performance reviews, which of the following should employees most likely do during a performance review? A) Consider their strong points and formulate a plan to utilize them fully B) Determine the areas in which they need to improve C) Establish new performance objectives, standards, and completion dates D) Present ideas to improve future performance

D

In the context of dealing with burnout, which of the following is most likely an example of a long-term solution? A) Taking care of one's body B) Taking a physical retreat C) Engaging in positive self-talk D) Developing personal competencies

D

In the context of improving leadership performance, which of the following best describes the term "entrepreneurship"? A. The generation of new and usable ideas B. The taking of the absolute best as a standard and trying to surpass that standard C. The ability to work with and through other people D. The ability to achieve results, regardless of obstacles

D

In the context of managing people through change, which of the following is most likely a response of frontline employees to change? A) They underestimate the impact of change and become insulated. B) They feel pressure to implement organizational change. C) They do not know the results of their decisions and programs. D) They shut down and become morale casualties.

D

In the context of performance management, which of the following is most likely a characteristic of performance coaching? A) It provides the foundation on which individual and group performance is developed. B) It includes modifying and improving performance when mistakes are made. C) It establishes direction and clarity of assignment. D) It involves the development and encouragement of people.

D

In the context of the strategies for dealing with change, which of the following phases of the attitude curve includes fact-finding and visioning an ideal future? A) The denial phase B) The resistance phase C) The commitment phase D) The exploration phase

D

Performance improvement is likely to occur when four conditions are true that include all of the following EXCEPT A) recipients believing change is necessary and feasible. B) appropriate improvement goals being set. C) improvement being recognized and rewarded. D) the recipient being young.

D

The Deloitte performance review process is based on four questions called a(n) ________ and is conducted at the end of every project or once a quarter. A) assessment B) debrief C) evaluation D) performance snapsho

D

Two out of three employees say their ________ play(s) a bigger part in creating stress at work than any other personal, organizational, or environmental factor. A) co-workers B) schedule C) working conditions D) leader

D

________ is a careful search for excellence—taking the absolute best as a standard and trying to surpass it. A. Top grading B. Bottom lining C. Pin pointing D. Benchmarking E. None of these

D

A blueprint for protecting the health and well-being of American workers includes A) well-designed jobs. B) education of workers. C) evaluation systems. D) improved mental health services. E) all of these.

E

Principles for providing effective discipline and corrective action include A. establishing reasonable rules based on core values. B. communicating rules to all employees. C. providing an appeal process. D. preserving human dignity. E. all of these.

E

Sources of job stress for increasing number of people are A) new technology. B) global competition. C) changing work systems. D) workforce diversity. E) all of these.

E

The characteristics of a stress-resistant person include all but one of the following: A) personal commitment. B) sense of control. C) positive attitude. D) balanced perspective E) social status

E

Which of the following is NOT one of the principles of effective coaching? A) Focusing on behavior change, not personality analysis B) Linking feedback to learning and performance goals C) Linking performance goals to key results areas for the organization D) Coaching for improvement, not just final results E) Publicizing performance improvement result

E