ch 18 LO5-7 set 1

Excessive smoking, substance abuse, and sleep disorders are all examples of ________ symptoms of stress.

behavioral

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

environmental

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

feedback

Elaine is very good at what she does, but she is constantly stressed by internal deadlines assigned to co-workers, obligatory meetings, and time lost in unrelated idle cubicle chatter. Today, after a meeting with her supervisor, she has been given more responsibility for her work, is able to set her own deadlines, decline attendance to various department meetings, and telecommute two days a week. Elaine's boss is using which of the following organizational strategies to reduce her stress?

job

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

organizational

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

personal

Rudolf is dealing with impending layoffs at work. Yesterday at a pharmacy he measured his blood pressure and it was high. He also notices that when he thinks about the future his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

physiological

Which of the following stressors is likely to produce less strain than the other stressors?

pressure

One of Carl's department employees was severely injured on the job. Carl has called in psychological counselors to talk to the other employees, and scheduled a series of safety trainings for the department to be completed by the end of the week. He has also asked the HR personnel to talk to the department about the disability insurance that the company offers and make sure that his employees know what is available. Carl is using ________ to help cope with the stress caused by his employee's injury.

resources

Benny is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and everyday they are able to laugh over lunch about their new managerial impotence. ________ is helping Benny handle his stress.

social support

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

stress

Louise is overwhelmed with the new tasks that she has been assigned after the department merger. Everyday, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Louise is able to get most of the work done and feels better at the end of the day. Louise is using ________ techniques to reduce her stress.

time management

Which of the following statements is true regarding stress?

training

Risa has to work long hours and sometimes weekends, losing out on family time. Risa doesn't find her long hours overly stressful, but rather she sees it as her contribution to maintaining her family's equilibrium and well being, and bettering her children's future. In which country is Risa most likely employed?

venezuela

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

wellness