CH 2

________ systems are also known as enterprise systems. A) Resource planning B) Enterprise resource planning C) Enterprise support D) Management information E) Decision-support

B

A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CTO E) CKO

C

A business process in the ________ function is producing bills of material. A) finance and accounting B) human resources C) manufacturing and production D) research and development E) sales and marketing

C

An example of a cross-functional business process is A) identifying customers. B) transporting the product. C) creating a new product. D) assembling a product. E) paying creditors

C

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective? A) customer and supplier intimacy B) survival C) improved decision making D) operational excellence

C

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTO B) CSO C) CKO D) CPO E) CEO

C

The principal liaison between the information systems groups and the rest of the organization is a(n) A) programmer. B) information systems manager. C) systems analyst. D) CTO. E) CIO.

C

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a(n) A) TPS. B) extranet. C) KMS. D) CRM. E) MIS.

C

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems. A) decision-support B) knowledge C) transaction processing D) management information

C

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? A) privacy B) permissions C) time zones D) language E) corporate culture

C

Which of the following statements about collaboration is not true? A) In business, a collaboration can last as little as a few minutes. B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. D) One business benefit of collaboration is improved innovation. E) Businesses need special systems for collaboration.

C

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities E) DSS with MIS capabilities

C

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) enterprise system C) extranet D) intranet E) MIS

C

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance. A) Management information B) Transaction processing C) Decision-support D) Knowledge management E) Resource planning

C

________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Enterprise

An inventory control system is an example of an MIS.

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Decision-support systems are most commonly used by the operations management level of an organization.

False

For nonroutine decision making, senior managers rely on management information systems.

False

Identifying customers is a business process handled by the human resources function.

False

Most TPSs use sophisticated mathematical models or statistical techniques.

False

Operational managers use ESS primarily to solve specific problems.

False

Production tasks are coordinated through the use of social networks in social business.

False

You would use an MIS to help determine if your business should introduce a new product line.

False

Which of the following is a firm's CPO responsible for? A) ensuring that the company complies with existing data privacy laws B) making better use of existing knowledge in organizational and management processes C) enforcing the firm's information security policy D) overseeing the use of information technology in the firm E) acting as liaison between the information systems group and the rest of the company

A

A(n) ________ is typically a major source of data for other systems. A) transaction processing system B) management information system C) executive support system D) decision-support system E) knowledge management system

A

All of the following statements regarding IBM Notes are true except which one? A) It began as an e-mail and messaging client. B) It is a widely used collaboration tool at larger firms. C) It provides capabilities for wikis and microblogging. D) It provides tools for full version control of all company documentation. E) It is designed to provide security for sensitive corporate information.

A

Executive support systems are information systems that support the A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision making and administrative activities of middle managers. D) day-to-day processes of production. E) transactional needs of the organization.

A

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n) A) ESS. B) TPS. C) MIS. D) DSS. E) KMS.

A

To manage relationships with your customers, you would use a(n) ________ system. A) CRM B) MIS C) CLE D) CLU E) KMS

A

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. A) the Internet and networking technologies B) e-commerce C) e-business D) any computerized technology E) telecommunications

A

Using the Internet to buy or sell goods is called A) e-commerce. B) e-business. C) an intranet. D) an extranet. E) digital commerce

A

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data C) KMS, for minimizing redundant work on similar clients D) marketing system, for improving sales levels E) TPS, to help manage all daily activities and transactions

A

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? A) MIS B) TPS C) UPS D) DSS E) CRM

A

________ allows you to communicate with avatars using text messaging. A) A virtual world B) Screen sharing C) Collaborative writing D) A large audience Webinar E) Telepresence

A

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution. A) SCMs B) TPSs C) KMSs D) ERPs E) MISs

A

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. A) Video conferencing B) E-mail C) A MUD D) A wall display E) A virtual world

A

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A) transaction B) enterprise C) automatic reporting D) management information E) knowledge management

B

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? A) ESS B) TPS C) MIS D) DSS

B

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. A) e-commerce B) e-business C) enterprise applications D) MIS E) SCM

B

What is the most important function of an enterprise application? A) increasing speed of communicating B) enabling business functions and departments to share information C) enabling a company to work collaboratively with customers and suppliers D) enabling cost-effective e-business processes E) enabling inventory and supply chain management

B

Which of the following decisions requires knowledge based on collaboration and interaction? A) How long will it take to manufacture this product? B) Should we work with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use? E) How can we produce this product more cheaply?

B

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface? A) transaction processing systems B) executive support systems C) management information systems D) decision-support systems E) supply chain management systems

B

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? A) intranet B) extranet C) KMS D) TPS E) TPS

B

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? A) collaborative distribution system B) supply-chain management system C) reverse logistics system D) enterprise planning system E) transaction processing system Answer: B

B

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of A) knowledge management systems. B) transaction processing systems. C) executive support systems. D) management information systems. E) decision support systems.

D

All of the following are reasons for the increased business focus on collaboration and teamwork, except for A) the need for creating innovative products and services. B) growth of "interaction" jobs. C) greater global presence. D) the need for more efficient work hierarchies. E) the need to reduce communication costs.

D

An information systems manager A) writes software instructions for computers. B) acts as liaison between the information systems group and the rest of the organization. C) translates business problems into information requirements. D) manages data entry staff. E) oversees the company's security policy.

D

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system? A) MIS B) TPS C) ESS D) DSS E) KMS

D

The ________ function is responsible for identifying customers. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics

D

The four major enterprise applications are A) SCMs, CRMs, DSSs, and KMSs. B) SCMs, CRMs, ESSs, and KMSs. C) enterprise systems, SCMs, DSSs, and CRMs. D) enterprise systems, SCMs, CRMs, and KMSs. E) TPSs, MISs, DSSs, and ESSs.

D

Which level of the organization are ESS specifically designed to serve? A) operational B) end-user C) middle management D) senior management E) knowledge workers

D

Which of the following is a highly structured decision? A) creating a new product B) estimating the effect of changing costs of supply materials C) calculating the best trucking routes for product delivery D) granting credit to a customer E) forecasting new industry trends

D

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? A) synchronous/colocated B) same time/remote C) different time/remote D) remote/colocated E) same time/same place

D

Which of the following systems is designed to support organization-wide process coordination and integration? A) decision-support systems B) management information systems C) CRM systems D) enterprise applications E) supply chain management systems

D

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses. A) cloud-based B) social-commerce C) collaborative D) remote, asynchronous E) enterprise

E

The term "management information systems" designates a specific category of information systems serving A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) the information technology function. E) middle management functions.

E

Which of the following is not a business benefit of collaboration? A) improved quality B) improved financial performance C) improved customer service D) improved innovation E) improved compliance with government regulations

E

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? A) virtual meeting system B) cloud collaboration C) IBM Notes D) the collaboration matrix E) the time/space collaboration and social tool matrix

E

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) ESS B) TPS C) MIS D) CRM E) DSS

E

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

True

A key word in social business is "conversations."

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

True

An organization's MIS and DSS supply an ESS with summarized information.

True

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

True

DSS use internal information as well as information from external sources.

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

True

MIS job growth is projected to be 50% greater than other jobs in the next five years.

True

One example of a business process is shipping a product to a customer.

True

Supply chain management systems are more externally oriented than enterprise systems.

True

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

True

A(n) ________ is a set of logically related activities for accomplishing a specific business result

business process

An ESS's digital ________ displays an array of charts and graphs of a business's key performance indicators.

dashboard

A Web site that allows citizens to file taxes online is a form of ________.

e-government

The people for whom information systems applications are developed are referred to as ________.

end users

IT ________ refers to the overall decision-making that guides the IT strategy of a firm.

governance

Business ________ applications allow managers to interactively work with current and historical data to discover patterns and trends to help their decision.

intelligence

Supply chain management systems are described as a(n) ________ system because they manage information that flows between different companies.

interorganizational

A Web interface used to present integrated personalized business content to users is called a(n) ________.

portal

The people who write an information system application's software instructions or code are called ________.

programmers