CH 4 Emotions Attitudes and Moods

Affect

Affect is the range of feelings in the forms of emotions and moods that people experience.

An attitude

An attitude is a predisposition to respond positively or negatively to someone or something.

Components of attitude

Cognition: based on beliefs, values and information create Affect: Positive and negative feelings that influence Behavior: Intended Behavior

Cognitive dissonance

Cognitive dissonance is experienced inconsistency between one's attitudes and/ or between attitudes and behavior.

Cognitive empathy

Cognitive empathy is the ability to know how others are viewing things.

Counterproductive work behaviors

Counterproductive work behaviors intentionally disrupt relationships or performance at work.

Display rules

Display rules govern the degree to which it is appropriate to display emotions.

Emotion and mood contagion

Emotion and mood contagion is the spillover of one's emotions and mood onto others.

Emotional dissonance

Emotional dissonance is inconsistency between emotions we feel and those we try to project.

Emotional empathy

Emotional empathy is the ability to feel what the other person is experiencing in a particular situation.

Emotional intelligence

Emotional intelligence is an ability to understand emotions and manage relationships effectively.

Emotional labor

Emotional labor is a situation in which a person displays organizationally desired emotions in a job.

Emotions

Emotions are strong positive or negative feelings directed toward someone or something

Mayer and Salovey's Model

Identifying Emotions (Perceiving) Ability to identify emotions in one's thoughts, and in other people, ability to express emotions accurately and to discriminate between accurate and inaccurate feelings Using Emotions Ability to prioritize thinking by directing attention, to generate emotions to assist in decision making, to change moods as different points of view are considered, and to use emotions to encourage different approaches to problem solving Understanding Emotions Ability to understand complex emotions, the causes of emotions, and the relations among emotions Managing Emotions Ability to stay open to emotions, to engage and detach from an emotion when necessary, and to reflectively monitor emotions

Self-conscious emotions

Self-conscious emotions arise from internal source Shame, guilt, embarrassment, and pride are examples of internal emotions.

Job involvement

Job involvement is the extent to which an individual is dedicated to a job.

Moods

Moods are generalized positive and negative feelings or states of min

Organizational citizenship behaviors

Organizational citizenship behaviors are the extras people do to go the extra mile in their work.

Organizational commitment

Organizational commitment is the sense of loyalty an individual has to the organization.

Organizational identification

Organizational identification is the extent to which a person identifies with his or her membership organization.

Emotional Awareness Intelligence Competencies

Self-Awareness Understanding our emotions and their impact on ourselves and others Social Awareness Empathy; understanding the emotions of others and their impact on relationships Self-Management Self-regulation; thinking before acting and staying in control of our emotions Relationship Management Rapport; making use of emotions to build and maintain good relationships

Social emotions

Social emotions derive from external sources. emotions such as pity, envy, and jealousy derive from external cues and information.

Workplace bullying

Workplace bullying is one person acting in an abusive, demeaning, intimidating, and/or violent manner toward another on a continuing basis.

Employee engagement

Employee engagement is a strong sense of connection with the organization and passion for one's job.

Goleman's Model

Self-Awareness Ability to read your own emotions, accurately know your own mood Self-Management Ability to control your emotions, act with honesty and integrity in reliable, adaptable ways Social Awareness (empathy & organizational intuition) Ability to sense others' emotions, show you care, read others' behaviors and understand how words and actions make other's feel, sensitive enough to change if impact is negative Relationship Management Ability to communicate clearly and convincingly, disarm conflicts, and build strong personal bonds

components of Job Satisfaction

■ The work itself—responsibility, interest, and growth ■ Quality of supervision—technical help and social support ■ Relationships with coworkers—social harmony and respect ■ Promotion opportunities—chances for further advancement ■ Pay—adequacy of pay and perceived equity vis-á-vis others