Ch. 5 Organizational Behavior and Individual Differences
What is attitude? a. The psychological tension that arises from inconsistencies between attitude and behavior. b. A person's temperamental makeup or tendency to act in a particular manner. c. A learned predisposition to respond positively or negatively toward a certain idea, object, person, or situation d. A person's belief in their ability to succeed in a specific situation or accomplish a given task.
A learned predisposition to respond positively or negatively toward a certain idea, object, person, or situation
The statement, "I hate Nickelback" is reflective of which emotional component of attitude? a. Cognitive b. Behavioral c. Affective d. Dispositional
Affective
The Three Components of attitude are ______________, ______________, and ______________ . a. Thinking, Feeling, Introspective b. Affective, Behavioral, Cognitive c. Self-Esteem, Self-Evaluation, Self-Respect d. Psychological, Intuition, Aptitude
Affective, Behavioral, Cognitive
______________ is the extent to which people believes they control the events in their lives. a. Locus of Control b. Self-Efficacy c. Self-Monitoring d. Self-Evaluation
Locus of Control
__________ may seem to not care about the appropriateness of their behavior in certain circumstances. a. High self-monitors b. High self-efficacy workers c. Low self-efficacy workers d. Low self-monitors
Low self-monitors
______________ is a state of mind or feeling that may be enhanced by emotions, while a ______________ is strong but short lived reaction to a stimulus. a. Reaction and Mood b. Emotion and Mood c. Feeling and Emotion d. Mood and Emotion
Mood and Emotion
Emotional intelligence is comprised of four characteristics: self-awareness, ______________, adaptability, and self-confidence.
empathy
According to the Big 5 model of personality, ___________ is the dimension that assesses people's cooperativeness and empathy. a. Openness b. Conscientiousness c. Extraversion d. Agreeableness
Agreeableness
Who is the name of the person that proposed a theory of Social Learning by which people learn best through observation and modeling? a. Albert Bandura b. C.G. Jung c. Frederick Taylor d. Henri Fayol
Albert Bandura
What is Emotional Intelligence? a. The ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought. b. A person's ability to read the emotions of others and react accordingly. c. Is comprised of four characteristics: self-awareness, empathy, adaptability, and self-confidence. d. All of the above.
All of the above.
What is a learned predisposition to respond positively or negatively toward a certain idea, object, person, or situation? a. Attitude b. Behavior c. Disposition d. Value
Attitude
Which two approaches are the most common approaches used by companies that both defines and measures personality? a. Administrative and Bureaucratic b. Classical and Scientific c. Big Five and Myers-Briggs Type d. Hawthorne Effect and Human Relations
Big Five and Myers-Briggs Type
According to the cognitive dissonance video above, which of the potential ways to reduce dissonance is being utilized by the decision to stop eating Hot Cheetos because they are bad for you? a. Reduce a belief b. Change the behavior c. Justify a behavior d. Gather information that outweighs the dissonance
Change the behavior
The statement, "I believe Nickelback is awful because all of their songs sound alike" is reflective of which knowledge-based component of attitude? a. Cognitive b. Behavioral c. Descriptive d. Affective
Cognitive
Hearing an intelligent person make a statement about the world being flat may cause you to have what attitude-based reaction? a. Cognitive dissonance b. Cognitive distortion c. Affective attitude adjustment d. Behavioral tension
Cognitive dissonance
According to the Big 5 model of personality, ___________ is the dimension that assesses how organized and dependable an individual is. a. Openness to experience b. Conscientiousness c. Extraversion d. Agreeableness
Conscientiousness
What type of factors explain that a person's behavior is due to internal factors such as personality and self-esteem? a. Situational factors b. Behavioral factors c. Organizational factors d. Dispositional factors
Dispositional factors
As described in this chapter, which is a person so interested in themselves that they will do what's in their own best interest even at the expense of others? a. Vanity b. Egoism c. Altruism d. Conceit
Egoism
What is the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought? a. Emotion b. Rationality c. Emotional intelligence d. Mood
Emotional intelligence
Which grouping is not among the four important aspects of personality to identify people used by the Myers-Briggs Type Indicator? a. Sensing or Intuition b. Judging or Perceiving c. Thinking or Feeling d. Extraneous or Introspecting
Extraneous or Introspecting
You see someone wearing a t-shirt from your favorite band, and you instantly think that they must be a "cool" person. This is an example of which perception barrier? a. Recency effect b. Halo effect c. Pygmalion effect d. Horns effect
Halo effect
_________ is related to trying harder at difficult tasks and overcoming failure. a. Higher self-efficacy b. Higher self-esteem c. Lower self-esteem d. Lower self-efficacy
Higher self-esteem
______________ is a general sense of contentment or fulfillment received from a job, while ______________ is the degree to which an employee identifies with their organization. a. Organizational Commitment and Job Satisfaction. b. Attitude and Job Satisfaction. c. Job Satisfaction and Organizational Commitment. d. Attitude and Organizational Commitment.
Job Satisfaction and Organizational Commitment.
A general sense of contentment or liking of a job, is referred to as _____________. a. Organizational commitment b. Job satisfaction c. Organizational citizenship behavior d. Counterproductive work behavior
Job satisfaction
Which one from this list below is not a barrier to social perception? a. Confirmation Bias b. Implicit Bias c. Halo Effect d. Openness Effect
Openness Effect
______________ is the study of individual and group behavior in organizational settings. a.Individual Behavior b. Group Behavior c. Organizational Behavior d. None of the above
Organizational Behavior
What is the study of individual and group behavior in organizational settings? a. Personal factors b. Individual dynamics c. Organizational behavior d. Situational dynamics
Organizational behavior
What is the degree to which an employee identifies with their organization? a. Value orientation b. Job satisfaction c. Organizational citizenship behavior d. Organizational commitment
Organizational commitment
Those with a(n) _________ of learning will focus on achievement and learning because their supervisor expects a certain level of performance. a. Mastery orientation b. Social expectation c. Internalized drive d. Performance orientation
Performance orientation
The Dispositional perspective would explain that John's behavior and attitude are due to factors inside John himself. Which two best factors describe the Dispositional approach? a. Boss and Co-workers b. Personality and Self-esteem c. Personality and Pride d. Environment and Co-workers
Personality and Pride
______________ is a more specific self-evaluation that is related to a person's beliefs regarding performance when it comes to a task. a. Self-Esteem b. Self-Efficacy c. Self-Regard d. Self-Image
Self-Efficacy
______________ is a person's feeling of self-worth or overall self-satisfaction, while ______________ is a set of related characteristics that comprise a person's view or perception of themselves. a. Self-Worth and Self-Evaluation b. Self-Evaluation and Self-Confidence c. Self-Esteem and Self-Evaluation d. Self-Respect and Self-Confidence
Self-Esteem and Self-Evaluation
______________ is the ability to regulate behavior to accommodate social cues and situations, while ______________ is a person's temperamental makeup or tendency to act in a particular manner. a. Disposition and Self-Monitoring b. Outlook and Disposition c. Self-Monitoring and Disposition d. Personality and Self-Esteem
Self-Monitoring and Disposition
What is a person's belief in their ability to succeed in a specific situation or accomplish a given task? a. Self-awareness b. Task ability c. Self-esteem d. Self-efficacy
Self-efficacy
What is the ability to regulate behavior to accommodate social cues and situations? a. Self-efficacy b. Self-monitoring c. Self-awareness d. Personal disposition
Self-monitoring
The statement, "I failed the exam because the professor is a sneaky, no good, &%#@! Not because I am incapable, or didn't adequately prepare" is an example of which perception barrier? a. Self-serving bias b. Halo effect c. Implicit bias d. Confirmation bias
Self-serving bias
The ______________ perspective focuses on things around John, such as his coworkers, boss, or environment. a. Dispositional b. Suppositional c. Circumstantial d. Situational
Situational
According to the social learning video, which of these was not one of the top three barriers to utilizing social learning in the workplace? a. Company culture b. Technological deficiencies c. Confusion (knowledge) about social learning d. Lack of training
Technological deficiencies
Which model uses various factors that employers assess in making hiring decisions relating to a prospective employee's behavior and personality traits in the workplace? a. The McKinsey 7-S model b. Lewin's Change Management model c. The Big Five model d. Bridges' Transition model
The Big Five model
According to the Sentis emotions video, our _________ can influence our emotions and either be helpful or unhelpful in different situations. a. Realizations b. Moods c. Thinking d. Endorphins
Thinking
T/F: Higher self-esteem is related to trying harder at difficult tasks and overcoming failure.
True
T/F: Individuals that have a high level of self-efficacy believe that if they put more effort into their work-related tasks, they will be successful in those tasks.
True
T/F: Personality has been found to have both hereditary and environmental influences.
True
T/F: Social perception is an awareness of those individuals around us, and it is a process by which we add meaning and value to the people and situations that we come in contact with.
True