Ch. 5 Organizational Behavior and Individual Differences

What is attitude? a. The psychological tension that arises from inconsistencies between attitude and behavior. b. A person's temperamental makeup or tendency to act in a particular manner. c. A learned predisposition to respond positively or negatively toward a certain idea, object, person, or situation d. A person's belief in their ability to succeed in a specific situation or accomplish a given task.

A learned predisposition to respond positively or negatively toward a certain idea, object, person, or situation

The statement, "I hate Nickelback" is reflective of which emotional component of attitude? a. Cognitive b. Behavioral c. Affective d. Dispositional

Affective

The Three Components of attitude are ______________, ______________, and ______________ . a. Thinking, Feeling, Introspective b. Affective, Behavioral, Cognitive c. Self-Esteem, Self-Evaluation, Self-Respect d. Psychological, Intuition, Aptitude

Affective, Behavioral, Cognitive

______________ is the extent to which people believes they control the events in their lives. a. Locus of Control b. Self-Efficacy c. Self-Monitoring d. Self-Evaluation

Locus of Control

__________ may seem to not care about the appropriateness of their behavior in certain circumstances. a. High self-monitors b. High self-efficacy workers c. Low self-efficacy workers d. Low self-monitors

Low self-monitors

______________ is a state of mind or feeling that may be enhanced by emotions, while a ______________ is strong but short lived reaction to a stimulus. a. Reaction and Mood b. Emotion and Mood c. Feeling and Emotion d. Mood and Emotion

Mood and Emotion

Emotional intelligence is comprised of four characteristics: self-awareness, ______________, adaptability, and self-confidence.

empathy

According to the Big 5 model of personality, ___________ is the dimension that assesses people's cooperativeness and empathy. a. Openness b. Conscientiousness c. Extraversion d. Agreeableness

Agreeableness

Who is the name of the person that proposed a theory of Social Learning by which people learn best through observation and modeling? a. Albert Bandura b. C.G. Jung c. Frederick Taylor d. Henri Fayol

Albert Bandura

What is Emotional Intelligence? a. The ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought. b. A person's ability to read the emotions of others and react accordingly. c. Is comprised of four characteristics: self-awareness, empathy, adaptability, and self-confidence. d. All of the above.

All of the above.

What is a learned predisposition to respond positively or negatively toward a certain idea, object, person, or situation? a. Attitude b. Behavior c. Disposition d. Value

Attitude

Which two approaches are the most common approaches used by companies that both defines and measures personality? a. Administrative and Bureaucratic b. Classical and Scientific c. Big Five and Myers-Briggs Type d. Hawthorne Effect and Human Relations

Big Five and Myers-Briggs Type

According to the cognitive dissonance video above, which of the potential ways to reduce dissonance is being utilized by the decision to stop eating Hot Cheetos because they are bad for you? a. Reduce a belief b. Change the behavior c. Justify a behavior d. Gather information that outweighs the dissonance

Change the behavior

The statement, "I believe Nickelback is awful because all of their songs sound alike" is reflective of which knowledge-based component of attitude? a. Cognitive b. Behavioral c. Descriptive d. Affective

Cognitive

Hearing an intelligent person make a statement about the world being flat may cause you to have what attitude-based reaction? a. Cognitive dissonance b. Cognitive distortion c. Affective attitude adjustment d. Behavioral tension

Cognitive dissonance

According to the Big 5 model of personality, ___________ is the dimension that assesses how organized and dependable an individual is. a. Openness to experience b. Conscientiousness c. Extraversion d. Agreeableness

Conscientiousness

What type of factors explain that a person's behavior is due to internal factors such as personality and self-esteem? a. Situational factors b. Behavioral factors c. Organizational factors d. Dispositional factors

Dispositional factors

As described in this chapter, which is a person so interested in themselves that they will do what's in their own best interest even at the expense of others? a. Vanity b. Egoism c. Altruism d. Conceit

Egoism

What is the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought? a. Emotion b. Rationality c. Emotional intelligence d. Mood

Emotional intelligence

Which grouping is not among the four important aspects of personality to identify people used by the Myers-Briggs Type Indicator? a. Sensing or Intuition b. Judging or Perceiving c. Thinking or Feeling d. Extraneous or Introspecting

Extraneous or Introspecting

You see someone wearing a t-shirt from your favorite band, and you instantly think that they must be a "cool" person. This is an example of which perception barrier? a. Recency effect b. Halo effect c. Pygmalion effect d. Horns effect

Halo effect

_________ is related to trying harder at difficult tasks and overcoming failure. a. Higher self-efficacy b. Higher self-esteem c. Lower self-esteem d. Lower self-efficacy

Higher self-esteem

______________ is a general sense of contentment or fulfillment received from a job, while ______________ is the degree to which an employee identifies with their organization. a. Organizational Commitment and Job Satisfaction. b. Attitude and Job Satisfaction. c. Job Satisfaction and Organizational Commitment. d. Attitude and Organizational Commitment.

Job Satisfaction and Organizational Commitment.

A general sense of contentment or liking of a job, is referred to as _____________. a. Organizational commitment b. Job satisfaction c. Organizational citizenship behavior d. Counterproductive work behavior

Job satisfaction

Which one from this list below is not a barrier to social perception? a. Confirmation Bias b. Implicit Bias c. Halo Effect d. Openness Effect

Openness Effect

______________ is the study of individual and group behavior in organizational settings. a.Individual Behavior b. Group Behavior c. Organizational Behavior d. None of the above

Organizational Behavior

What is the study of individual and group behavior in organizational settings? a. Personal factors b. Individual dynamics c. Organizational behavior d. Situational dynamics

Organizational behavior

What is the degree to which an employee identifies with their organization? a. Value orientation b. Job satisfaction c. Organizational citizenship behavior d. Organizational commitment

Organizational commitment

Those with a(n) _________ of learning will focus on achievement and learning because their supervisor expects a certain level of performance. a. Mastery orientation b. Social expectation c. Internalized drive d. Performance orientation

Performance orientation

The Dispositional perspective would explain that John's behavior and attitude are due to factors inside John himself. Which two best factors describe the Dispositional approach? a. Boss and Co-workers b. Personality and Self-esteem c. Personality and Pride d. Environment and Co-workers

Personality and Pride

______________ is a more specific self-evaluation that is related to a person's beliefs regarding performance when it comes to a task. a. Self-Esteem b. Self-Efficacy c. Self-Regard d. Self-Image

Self-Efficacy

______________ is a person's feeling of self-worth or overall self-satisfaction, while ______________ is a set of related characteristics that comprise a person's view or perception of themselves. a. Self-Worth and Self-Evaluation b. Self-Evaluation and Self-Confidence c. Self-Esteem and Self-Evaluation d. Self-Respect and Self-Confidence

Self-Esteem and Self-Evaluation

______________ is the ability to regulate behavior to accommodate social cues and situations, while ______________ is a person's temperamental makeup or tendency to act in a particular manner. a. Disposition and Self-Monitoring b. Outlook and Disposition c. Self-Monitoring and Disposition d. Personality and Self-Esteem

Self-Monitoring and Disposition

What is a person's belief in their ability to succeed in a specific situation or accomplish a given task? a. Self-awareness b. Task ability c. Self-esteem d. Self-efficacy

Self-efficacy

What is the ability to regulate behavior to accommodate social cues and situations? a. Self-efficacy b. Self-monitoring c. Self-awareness d. Personal disposition

Self-monitoring

The statement, "I failed the exam because the professor is a sneaky, no good, &%#@! Not because I am incapable, or didn't adequately prepare" is an example of which perception barrier? a. Self-serving bias b. Halo effect c. Implicit bias d. Confirmation bias

Self-serving bias

The ______________ perspective focuses on things around John, such as his coworkers, boss, or environment. a. Dispositional b. Suppositional c. Circumstantial d. Situational

Situational

According to the social learning video, which of these was not one of the top three barriers to utilizing social learning in the workplace? a. Company culture b. Technological deficiencies c. Confusion (knowledge) about social learning d. Lack of training

Technological deficiencies

Which model uses various factors that employers assess in making hiring decisions relating to a prospective employee's behavior and personality traits in the workplace? a. The McKinsey 7-S model b. Lewin's Change Management model c. The Big Five model d. Bridges' Transition model

The Big Five model

According to the Sentis emotions video, our _________ can influence our emotions and either be helpful or unhelpful in different situations. a. Realizations b. Moods c. Thinking d. Endorphins

Thinking

T/F: Higher self-esteem is related to trying harder at difficult tasks and overcoming failure.

True

T/F: Individuals that have a high level of self-efficacy believe that if they put more effort into their work-related tasks, they will be successful in those tasks.

True

T/F: Personality has been found to have both hereditary and environmental influences.

True

T/F: Social perception is an awareness of those individuals around us, and it is a process by which we add meaning and value to the people and situations that we come in contact with.

True