Ch. 6
What are four common objectives of organizations? Competitive advantage Employee turnover Growth Stagnation Efficiency Profit
Competitive advantage growth Efficiency Profit
What are considered the four primary functions of management?
Controlling Organizing Directing Planning
Selection of the best option in decision making is often a _____ procedure because many situations do not lend themselves to quantitative analysis. objective straight-forward subjective simple
subjective
True or false: Effective implementation of a decision to abandon a product, close a plant, purchase a new business, or something similar requires planning.
t
If an American surf board manufacturer has the strategic plan to expand sales into Australia, then the short-range plan to host surfing competition events in Australia is a _____________ plan
tactical
Place the steps of the decision making process in order from top to bottom (the 1st step in the process should be at the top of your list and the last step in the process should be at the bottom)
1. Recognize and define the situation 2. Develop Options 3. Analyze options 4. select the best option 5. Implement the decision 6. Monitor the consequences
______ skills refer to the ability to identify relevant issues and recognize their importance, understand the relationships between them, and perceive the underlying cause of the situation. Analytical Human relations Leadership Conceptual
Analytical
______ skills refer to the ability to identify relevant issues and recognize their importance, understand the relationships between them, and perceive the underlying cause of the situation. Human relations Leadership Analytical Conceptual
Analytical
Jasmine needs to correct a quality control issue with her company's product. Clear standards for quality exist, and she has measured present performance against these standards. Jasmine has discovered a deviation where the company is not meeting the standard and is now investigating the causes of those deviations. What function of management is Jasmine involved in? Organizing Planning Controlling Directing
Controlling
______ is a management function that involves evaluating and correcting activities to keep the organization on course. Leading Controlling Planning Analyzing
Controlling
What is the first step in the decision-making process? Define the decision situation Implement the decision Analyze options Develop options
Define the decision situation
Who performs tactical planning in an organization? Managers or teams of managers at upper levels Managers or teams of managers at the middle level Only top management Staff managers at all levels
Managers or teams of managers at the middle level
Fatima is manager for a retail organization. Her favorite part of the job is working one-on-one with employees, motivating them to excel, and encouraging them in their work. Fatima enjoys the _____ function of her management job. controlling staffing organizing directing
directing
Walmart set a ________ when it decided to improve its reputation as an environmental company (an attribute sought) by improving the fuel efficiency of its truck fleet by 25% (a target to be achieved) within two years (a time frame).
goal
The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______. directing planning organizing controlling
organizing
Positions such as Chief Executive Officer, President, Vice President, and Chief Financial Officer are examples of __________ positions. middle management supervisory top management conceptual
top management
Which three activities are likely to be performed by first-line managers? Supervising daily company operations Planning and organizing Making decisions about acquiring companies Implementing the plans of middle management Supervising workers performance
-Supervising daily company operations -Implementing the plans of middle management -Supervising workers performance
Why is it critical that managers monitor the consequences of their decisions? (Select all that apply) The situation may have changed since the decision was made. The decision may have been the wrong decision and thus not achieved the desired result. The decision was not implemented properly and thus the desired result was not achieved. There may have been nothing wrong in the first place.
-The situation may have changed since the decision was made. -The decision may have been the wrong decision and thus not achieved the desired result. -The decision was not implemented properly and thus the desired result was not achieved.
Nadine manages the quality control department for her company. Recently Nadine became aware of a quality problem with one of the company's products. After studying the issue Nadine determined the quality of raw materials used in the product was deficient and began looking at changing suppliers. Which step in the decision-making process did Nadine exemplify when she determined the quality of raw materials was substandard? Monitor the consequences Analyze options Implement the decision Define the situation
Define the situation
During which stage of the the decision-making process is brainstorming used? Defining the problem Implementing the decision Monitoring the consequences Developing options
Developing options
_____ is the part of management that involves motivating and leading employees to achieve organizational objectives. Directing Controlling Organizing Planning
Directing
When a manager attends an award banquet, he or she is acting in which interpersonal role? Spokesperson Figure Leadership Liaison
Figure
Which type of manager is responsible for obtaining the money needed for the successful operation of the organization? Administrative managers Marketing managers Financial managers Production and operations managers
Financial managers
Which type of manager is responsible for obtaining the money needed for the successful operation of the organization? Production and operations managers Marketing managers Administrative managers Financial managers
Financial managers
Which of the following is NOT one of the three general types of plans an organization uses to meet its objectives? Functional plans Tactical plans Strategic plans Operational plans
Functional plans
Which of the following is NOT one of the three general types of plans an organization uses to meet its objectives? Operational plans Functional plans Tactical plans Strategic plans
Functional plans
Which skills are defined as the ability to deal with people, both inside and outside the organizations? Leadership skills Analytical skills Conceptual skills Technical skills Human relations skills
Human relations skills
The interpersonal type of managerial role includes which three specific roles? Leadership Negotiator Liaison Spokesperson Figure
Leadership Liaison Figure
______ can be defined as a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment. Financing Management Direction Staffing
Management
Who performs tactical planning in an organization? Managers or teams of managers at upper levels Only top management Managers or teams of managers at the middle level Staff managers at all levels
Managers or teams of managers at the middle level
Select the three general types of plans an organization uses to meet its objectives. Operational plans Functional plans Strategic plans Tactical plans Directional plans
Operational plans Strategic plans Tactical plans
Considered the first function of management,___________ is the process of determining the organization's objectives and deciding how to accomplish them.
Planning
_____ is defined as the ability to influence employees to work toward organizational goals. Staffing Directing Leadership Controlling
Staffing Rationale: Staffing is the hiring of people to carry out the work of the organization. Directing Rationale: Directing is motivating and leading employees to achieve organizational objectives. Leadership Controlling Rationale: Controlling is the process of evaluating and correcting activities to keep the organization on course. Correct answer is leadership
This type of plan may include plans to add products, purchase companies, sell unprofitable segments of the business, issue stock, and move into international markets. Operational plan Contingency plan Tactical plan Strategic plan
Strategic plan
What skills are most needed by first-line managers and are least critical to top-level managers? Technical skills Analytical skills Leadership skills Conceptual skills
Technical skills
Managers utilize many tools to help organize their work, including a(n) _____, which contains both specific and vague items, covering short-term goals and long-term objectives. schedule decision tree agenda network
agenda
This is defined as being similar to a calender, containing both specific and vague items, that covers short-term goals and long-term objectives. network agenda directing decision tree schedule
agenda
Resolving ethical issues often requires _____________ skills; the ability to identify relevant issues and recognize their importance, understand the relationships between them, and perceive the underlying cause of a situation.
analytical
Knowing how to sort large amounts of information in order to find relevant facts to resolve a problem or issue is an example of ______. analytical skills human relations skills conceptual skills leadership
analytical skills
After developing a list of possible courses of action, managers should ______. analyze the options develop even more options make a decision choose an option
analyze the options
A person using ______ skills has the ability to think in abstract terms and see how parts fit together to form the whole. conceptual human relations technical operational
conceptual
Skills that involve the ability to picture the organization as a whole and the relationship among its various parts are _____ skills. technical strategic human relations operational conceptual
conceptual
All organizations must consider the possibility of unplanned disasters and create _____, which specify how the company will handle a variety of unplanned situations. operational plans contingency plans tactical plans strategic plans
contingency plans
Which of the following deal with potential disasters such as product tampering, oil spills, fires, earthquakes, a computer virus, or an airplane crash? (select all that apply) operational plans contingency plans strategic plans crisis management
contingency plans crisis management
In _______ managers identify potential threats to the organization and its stakeholders, and make plans for the organization to deal with these threats. crisis management tactical planning operational planning strategic planning
crisis management
In _______ managers identify potential threats to the organization and its stakeholders, and make plans for the organization to deal with these threats. operational planning strategic planning tactical planning crisis management
crisis management
The first step of the decision-making process not only recognizes a situation, it also ______. analyzes the situation discusses the consequences resolves the situation defines the situation
defines the situation
Employee __________ occurs when employees are provided with the ability to take on responsibilities and make decisions about their jobs.
empowerment
True or false: Although managers engage in four primary activities--planning, organizing, directing, and controlling--the activities are not interrelated; a manager can only perform one activity at a time.
f
Liberty lockworks is contemplating opening a new plant in the Southeast United States. The company needs to know if it has the capital to make such an investment and if so, will it affect the organization's overall goals. This type of decision would fall under the responsibility of a ______ manager. administrative marketing financial human resource
financial
Managers who are directly responsible for supervising workers and evaluating their daily performance are called _____. tactical managers first-line managers middle managers top managers
first-line managers
Managers who are directly responsible for supervising workers and evaluating their daily performance are called _____. tactical managers middle managers top managers first-line managers
first-line managers
To be successful, company _______ should be specific; containing an attribute sought, a target, and a time frame. goals philosophies plans mission statements
goals
Brainstorming is a technique in which ______. group members suggest ideas to solve problems managers analyze the appropriateness of each option managers notice the signals that a problem exists the selected option or options are put into action
group members suggest ideas to solve problems
Companies that practice employee empowerment use managers for ______. (Select all that apply) making all decisions guiding employees making major decisions overseeing every step of employee duties setting goals
guiding employees making major decisions setting goals
Carlos relates well with others, has good communication skills, and is empathetic to the needs of others. Carlos has good _____ skills. human relations analytical conceptual technical
human relations
In the decision-making process, once the best option has been selected, the option must be __________. developed budgeted implemented analyzed
implemented
Managers at ABC company have noticed declining profits for one of its products. This is an example of a warning sign of a potentially _____-scale decision. large small
large
Managers who have the ability to influence employees to work toward organizational goals have the skill of _____. leadership thinking conceptually thinking technically organizing
leadership
The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning is _____ _____. top management middle management operational management supervisory management
middle management
A ______ is an outline of the fundamental purpose and basic philosophy of an organization. mission statement goal statement purpose philosophy statement of operations
mission statement
June is working as part of the strategic planning team in her organization. Currently, the team is developing a clear statement explaining the organization's reason for existence. June's team is writing a _____. mission statement purpose philosophy goal statement statement of operations
mission statement
After managers have implemented a decision, they must determine whether it has accomplished the desired result, this is called ______. analyzing implementing monitoring developing options
monitoring
The ends or results desired by an organization, which derive from the organization's mission, are called _______. mission plans objectives directives
objectives
Tactical plans typically cover a time frame of ______. six months or less one year or less one to five years over five years
one year or less
Jake works in production for his company. Each week his work group is assigned a production quota to ensure enough product is available to meet the goals of the company. A production quota is an example of a(n) _____ plan. contingency operational tactical strategic
operational
Jake works in production for his company. Each week his work group is assigned a production quota to ensure enough product is available to meet the goals of the company. A production quota is an example of a(n) _____ plan. contingency strategic tactical operational
operational
Jake works in production for his company. Each week his work group is assigned a production quota to ensure enough product is available to meet the goals of the company. A production quota is an example of a(n) _____ plan. strategic contingency tactical operational
operational
Which of the following refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan? contingency planning tactical planning financial planning strategic planning operational planning
operational planning
Which of the following refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan? operational planning strategic planning contingency planning tactical planning financial planning
operational planning
Which of the following refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan? operational planning tactical planning contingency planning strategic planning financial planning
operational planning
Which of the following refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan? operational planning tactical planning financial planning strategic planning contingency planning
operational planning
Managers are engaged in the ______ function of management when they review plans and determine what activities are necessary to implement them; then, divide the work into small units and assign it to specific individuals, groups, or departments. directing planning organizing controlling
organizing
The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______. directing controlling planning organizing
organizing
The process of determining the organization's objectives and deciding how to accomplish them is known as ______. organizing directing controlling planning
planning
After all possible courses of action have been analyzed, management must first ____ the best one. develop select implement monitor
select
A ______ planning process determines the course of action that a firm will use to fulfill its overall strategy and mission. contingency tactical strategic operational
strategic
A ______ planning process determines the course of action that a firm will use to fulfill its overall strategy and mission. strategic operational contingency tactical
strategic
Plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its missions are referred to as ______ plans. operational tactical strategic contingency
strategic
In order for strategic, long-term, plans to become reality, organizations must develop _____ plans, which are designed to implement the objectives specified in the strategic plans. operational contingency tactical
tactical
Knowing how to use, and train others to use, a specific computer program is an example of ________ expertise.
technical
The highest level of management is _____ and consists of the president and other key company executives who develop strategic plans and have overall responsibility for the organization. front-line management middle management top management supervisory management
top management
