CH 7 Safety and Patient Reception EHS

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.

10

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.

12

How long before the office opens should the person opening the office arrive?

30 minutes

When arranging a reception area, which type of chairs would best accommodate elderly patients?

A few straight-backed chairs

The type of fabric creates a formal appearance?

Heavy weight

The kind of impression do cool colors create in the reception area

Harmonious

If a pt looks as though he is about to pass out?

Notify a member of the clinical staff immediately

The following guarantees health care for a specific group of citizens regardless of their ability to pay

Older Americans Act

The first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

Retrieve voicemail or answering service messages

A type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

Subdued

An example of reading materials that should not be placed in the reception area

Technical medical journals

An example of an immunocompromised patient is ____.

a patient receiving chemotherapy

The purpose of specialty items in a reception area is to ____.

add a finishing touch that is pleasing or helpful to patients

When a fairly bright light is used in medical offices, it

allows patients to see their surroundings

In a well-designed computer workstation, the monitor should be positioned ____.

at a distance that allows you to read the screen without leaning forward or backward.

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

bring the highly contagious patient directly into the examination room to wait

The best way to determine the number of parking spaces a medical office needs is to ____.

calculate the average time a patient spends in the office and the number of appointments scheduled during that time

Appropriate music choices for general-practice medical offices are ____.

classical, light jazz, and soft rock

The single most important factor that affects a patient's perception of a physician's office is ____.

cleanliness

When selecting specialty items in a medical office, consider ____.

clocks

An example of an appropriate specialty item in a medical office is a ____.

coat rack

The best way to determine the appropriate level of lighting for the patient reception area is to

consult an electrician or lighting showroom salesperson

A disease or condition that can be easily transmitted from one individual to another is called ____.

contagious

A disadvantage of extremely bright light is that it ____.

creates a glare

Immunocompromised patients

do not have the normal ability to fight off disease.

The Older Americans Act protects the elderly population against abuse, neglect, and ____.

exploitation

When choosing the color family for a medical office you should

The mood you want to create

A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.

have a backup power system and remain lit in a power outage

A pediatric playroom should include ____.

a "well" side and a "sick" side for well and sick children

Items smaller than a golf ball in a medical office reception area are ____.

a choking hazard for young children

Coffee tables or low tables with sharp edges are ____.

a hazard to the elderly and small children

Warm colors include hot pink, red, and ____.

orange

Children's folk music should be piped into a(n) ____ practice.

pediatric

The best way to maintain appropriate room temperature in the reception area is to __

periodically survey patients to see if they are comfortable

When working at a computer, position your chair so that your lower legs are ____.

perpendicular to the floor

An advantage of carpeting in a medical office is that it ____.

helps reduce noise

The best type of lighting to use in a geriatric medical office is ____ lighting.

soft

According to the OSHA computer workstations checklist, when working at a computer, wrists and hands should be ____.

straight

One reason elderly patients may face discrimination is that ____.

with age come medical conditions that create physical limitations

The appropriate way to handle patients who smoke is to ____.

post "Thank You for Not Smoking" signs in the reception area

A lively atmosphere is produced by ____ colors.

primary

The purpose of piping music into a reception area is to

provide a soothing background sound

The first impression a patient gets of a medical office is of the

reception area

The chairs in the reception area be placed to produce the greatest amount of floor area?

Against the walls

The guidelines to follow when selecting magazines for a medical office

Ask patients for feedback on their interests

The following is not an activity involved with closing the office at the end of the day

Check the fax machine

Colors fall within which two areas?

Cool and warm

patients who are especially sensitive to cooler temperatures

Elderly patients

A specific housekeeping task the medical assistant may perform?

Empty trash cans

A type of practice that might want to increase the temperature setting

Geriatric

The following is typically not included in a new patient registration packet

Living will/durable power of attorney form

This is not a symptom of carpal tunnel syndrome?

Pale, cool fingertips

The following should be included when creating a reception area that is accessible to patients with special needs?

Provide handrails in halls and bathrooms

When establishing a medical office in a culturally diverse area?

Provide reading material in the second most prominent language

The type of music would you commonly find in an obstetrics/gynecology practice? rev

Soft rock

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

Upright or in-line with the torso

Cool colors include white, blue, and ____.

mauve

The major disadvantage of having live plants in a reception area is that they ____.

may cause allergies or be poisonous if eaten by small children