CH 7 Safety and Patient Reception EHS
A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.
10
A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.
12
How long before the office opens should the person opening the office arrive?
30 minutes
When arranging a reception area, which type of chairs would best accommodate elderly patients?
A few straight-backed chairs
The type of fabric creates a formal appearance?
Heavy weight
The kind of impression do cool colors create in the reception area
Harmonious
If a pt looks as though he is about to pass out?
Notify a member of the clinical staff immediately
The following guarantees health care for a specific group of citizens regardless of their ability to pay
Older Americans Act
The first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?
Retrieve voicemail or answering service messages
A type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?
Subdued
An example of reading materials that should not be placed in the reception area
Technical medical journals
An example of an immunocompromised patient is ____.
a patient receiving chemotherapy
The purpose of specialty items in a reception area is to ____.
add a finishing touch that is pleasing or helpful to patients
When a fairly bright light is used in medical offices, it
allows patients to see their surroundings
In a well-designed computer workstation, the monitor should be positioned ____.
at a distance that allows you to read the screen without leaning forward or backward.
The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.
bring the highly contagious patient directly into the examination room to wait
The best way to determine the number of parking spaces a medical office needs is to ____.
calculate the average time a patient spends in the office and the number of appointments scheduled during that time
Appropriate music choices for general-practice medical offices are ____.
classical, light jazz, and soft rock
The single most important factor that affects a patient's perception of a physician's office is ____.
cleanliness
When selecting specialty items in a medical office, consider ____.
clocks
An example of an appropriate specialty item in a medical office is a ____.
coat rack
The best way to determine the appropriate level of lighting for the patient reception area is to
consult an electrician or lighting showroom salesperson
A disease or condition that can be easily transmitted from one individual to another is called ____.
contagious
A disadvantage of extremely bright light is that it ____.
creates a glare
Immunocompromised patients
do not have the normal ability to fight off disease.
The Older Americans Act protects the elderly population against abuse, neglect, and ____.
exploitation
When choosing the color family for a medical office you should
The mood you want to create
A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.
have a backup power system and remain lit in a power outage
A pediatric playroom should include ____.
a "well" side and a "sick" side for well and sick children
Items smaller than a golf ball in a medical office reception area are ____.
a choking hazard for young children
Coffee tables or low tables with sharp edges are ____.
a hazard to the elderly and small children
Warm colors include hot pink, red, and ____.
orange
Children's folk music should be piped into a(n) ____ practice.
pediatric
The best way to maintain appropriate room temperature in the reception area is to __
periodically survey patients to see if they are comfortable
When working at a computer, position your chair so that your lower legs are ____.
perpendicular to the floor
An advantage of carpeting in a medical office is that it ____.
helps reduce noise
The best type of lighting to use in a geriatric medical office is ____ lighting.
soft
According to the OSHA computer workstations checklist, when working at a computer, wrists and hands should be ____.
straight
One reason elderly patients may face discrimination is that ____.
with age come medical conditions that create physical limitations
The appropriate way to handle patients who smoke is to ____.
post "Thank You for Not Smoking" signs in the reception area
A lively atmosphere is produced by ____ colors.
primary
The purpose of piping music into a reception area is to
provide a soothing background sound
The first impression a patient gets of a medical office is of the
reception area
The chairs in the reception area be placed to produce the greatest amount of floor area?
Against the walls
The guidelines to follow when selecting magazines for a medical office
Ask patients for feedback on their interests
The following is not an activity involved with closing the office at the end of the day
Check the fax machine
Colors fall within which two areas?
Cool and warm
patients who are especially sensitive to cooler temperatures
Elderly patients
A specific housekeeping task the medical assistant may perform?
Empty trash cans
A type of practice that might want to increase the temperature setting
Geriatric
The following is typically not included in a new patient registration packet
Living will/durable power of attorney form
This is not a symptom of carpal tunnel syndrome?
Pale, cool fingertips
The following should be included when creating a reception area that is accessible to patients with special needs?
Provide handrails in halls and bathrooms
When establishing a medical office in a culturally diverse area?
Provide reading material in the second most prominent language
The type of music would you commonly find in an obstetrics/gynecology practice? rev
Soft rock
According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?
Upright or in-line with the torso
Cool colors include white, blue, and ____.
mauve
The major disadvantage of having live plants in a reception area is that they ____.
may cause allergies or be poisonous if eaten by small children
