ch. 8 pba

formal organization details lines of:

-authority -position -responsibility

Henri Fayol's principles for organization structure included

a hierarchy of authority, unity of command, managers can enforce their orders

cross-functional self-managed teams are used in organizations to:

break down the barriers between functional departments

a _____ organization structure maintains the decision-making authority at the top level of management

centralized

the current trend in organizations is to ____ the span of control

expand or increase

remaining ___ is the key to an organization's success in changing times.

flexible

the ____ organization details lines of responsibility, authority, and position. It is the structure shown on organization charts

formal

a firm that has a marketing department organized geographically and a production process organized by function has which type of departmental structure?

hybrid

some companies create ___ structures because the sales department has geographic departments, production is organized by function, and marketing is organized by customer groups.

hybrid or combination

some companies create _____ structures because the sales dept has geographic departments, production is organized by function, and marketing is organized by customer groups

hybrid or combination

under unity of command, each worker is to report to only ____ boss

one

real time is the _____ moment or the _____ time in which something takes place.

present; actual

a temporarily networked organization made up of replaceable firms that join and leave as needed is called a ______ organization

virtual

the line organization has direct lines of ____ that extend from the top manager to employees at the lowest level of the organization

-authority -communication -responsibility

line managers are those who have the authority to:

-issue orders -enforce discipline -adjust to changing conditions

todays trend is to expand the span of control because:

-organizations save by reducing the number of middle managers - the workforce is better educated at all levels

centralized authority occurs when decision making is done:

at the top level of mgmt

employees at all levels resist ____ because they are used to doing their jobs in ways they know

change

group of employees from different departments who work together on a long-term basis and are empowered to make decisions without management approval

cross functional self managed teams

When GM and Ford Motor Company introduced large factories and mass production, the cost of building each car declined. This effect exemplifies ____

economies of scale

when a company purchases raw materials in bulk, thus reducing the cost of production, it is called _____

economies of scale

organization structure that creates a chain of command with one person at the top and others in ranked order to the bottom is a ______

hierarchy

production workers, distribution people, and marketing personnel who are responsible for directly achieving organizational goals are called _____ personnel

line

those directly responsible for achieving the organization's production goals by issuing orders and enforcing discipline are ____ managers

line

the method of producing large quantities of goods efficiently is:

mass production

the method of structuring businesses to produce large amounts of goods is

mass production

in a _____ organization, project managers are in charge of teams made up of members from several departments

matrix organization

using communication technology to link organizations and allow them to work together on common objectives is called ______

networking

using communications technology and other means to link organizations and allow them to work together on common objectives is referred to as:

networking

fayols ______ principle states that materials and people should be placed and maintained in the proper location within an organization

order

the present moment or the actual time in which something takes place is called:

real time

a productive corporate culture is one where there is mutual _______

trust

the line organization has direct lines of _____ that extend from the top manager to employees at the lowest level of organization

-communication -responsibility -authority

less needs for policy manuals, organization charts, and formal controls is a sign of shared values in a:

corporate culture that emphasizes service to others

organizations reorganized to empower frontline workers so that they

could more efficiently and effectively serve customers

groups of employees from different departments who work together on a long-term basis are called:

cross functional teams

regardless of the size of the organization, the principles of organizing include:

dividing up the tasks, recognizing employee strengths, deciding what work needs to be done

why is adapting to change one of the hardest challenges facing any manager?

employees and managers are sometimes resistant to change

what is a true statement about the principles of organization

regardless of the business size the principles are similar

important decisions to be made while designing an organization include:

-degree of centralization -span of control -departmentalization

organizations reorganize to empower frontline workers to:

-demonstrate appreciation and trust -let them know they are valuable assets to the organization -serve customers more efficiently and effectively

max webers principles of organization resembled fayols. in addition, weber emphasized which of the following principles?

-job descriptions, -written rules, decision guidelines, and detailed records, -consistent procedures, regulations, and policies

advantages of a positive corporate culture include:

-trust between employees -people who enjoy working together to be productive -emphasizing service to others, especially customers

managing ____ has become a critical managerial function because the increasing rate of change affects all organizations

change

the rapidly evolving business environment requires the management of _____ in the organization to respond to it effectively

change

an advantage of a ______ organization structure is that lower level employees have authority to respond more quickly to customer needs

decentralized

in economies of scale, a company buys raw materials in bulk so that the average cost of goods goes ____ as the production levels increase

down

the type of organization that has direct two-way lines of responsibility, authority, and communication from the top down, with everyone reporting to one supervisor is called a ______

line organization

a large organization might use a flat organization structure in order to _____

match the flexibility of small firms

a ___ structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority.

matrix

if an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?

matrix organization

innovations like the mass production of cars can create economies of scale. However, over time this benefit becomes less meaningful because______

other companies copy the processes

true or false: hierarchy of authority principle states that all workers should know who they report too.

true

false

true or false: the key to success for companies in a capitalist economy is to remain inflexible during times of change

fayol principle that states each worker is to report to one and only one boss

unity of command

a temporarily networked organization made up of replaceable firms that join and leave as needed is called a:

virtual organization

fayols equity principle states that a manager should treat employees and peers:

with respect and justice