ch1 questions learnsmart

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. competitive multiplier value efficiency

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____. cohort cadre organization symposium

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? organizing controlling leading planning

organizing

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____. e-commerce fair trade globalization sustainability

sustainability

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.) Disseminator Figurehead Liaison Spokesperson Leader

Figurehead, leader, and liaison

What is at the center of developing your career readiness and is necessary to achieve all of the steps? ambiguity reciprocity willingness meaningfulness

willingness

A learned predisposition toward a given object is called a(n) _____. attitude value resilience obligation

attitude

A learned predisposition toward a given object is called a(n) _____. obligation resilience attitude value

attitude

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____. mindfulness career readiness meaningfulness sustainability

career readiness

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a team leader. functional manager. board member. general manager.

functional manager.

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work. people goals jobs feedback

people

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer. project management software artificial intelligence videoconferencing telecommuting

videoconferencing

The ability of an employee to bounce back from adversity and sustain him or herself when faced with a challenge is called _____. ambiguity resilience context attitude

resilience

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. nonsupervisory top middle first-line

top

Which of the following statements is true about the financial rewards of being a manager? The compensation of the CEO of the largest companies is capped at $12 million. Lower-level managers typically make between $50,000 and $135,000 a year. Few CEOs make more than $300,000 a year. Some middle-level managers make more than $100,000 a year.

Some middle-level managers make more than $100,000 a year.

An organization that wishes to achieve a competitive advantage through innovation should ______. attempt to offer higher-quality goods and services than competitors strive to produce goods and services as quickly as possible using fewer employees figure out how to copy what their competitors do find creative ways to deliver new or improved goods and services

find creative ways to deliver new or improved goods and services

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? organizing leading conceptualizing informing

leading

Which employee is the best example of a functional manager? Brett, who is the manager of the company's accounting department. Miguel, who is responsible for the company's warehouse, production, and product source lines. Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Mallory, who became the CEO after working for the company for 12 years.

Brett, who is the manager of the company's accounting department.

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally. True False

False Rationale: Having experience is important but the ability to take risks is also necessary.

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking. True False

False Today, it is more common for companies to hire executives who ask probing questions and look for those beneath them to think for themselves.

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE? Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication. Managers communicate mainly through written communication, such a letters, memos, and reports. Communication with others accounts for only a small portion of a manager's daily routine. Managers rely primarily on nonverbal communication rather than on verbal communication.

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals? Leading Planning Organizing Controlling

Planning

Which of the following are keys to managing your career readiness successfully? (Select all that apply.) Earning an advanced business degree Following a process Personal reflection, motivation, commitment, and experimentation Taking responsibility over managing your career

Taking responsibility over managing your career' Personal reflection, motivation, commitment, and experimentation Following a process

True or false: Taking ownership of a work project is an example of an attitude. True False

True An attitude is a learned predisposition toward a given object such as taking ownership of a project at work.

Which of the following represents an ethical challenge? Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere. Tonya told the supplier that recycled parts were important to her company because it had a "green" policy. Connor decided to text his sales order into the home office in order to make sure it was received on time. Parul and Kevin conducted a videoconference about the new product line since they were both home sick.

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills. decisional conceptual technical soft

conceptual

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? leading planning controlling organizing

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. controlling organizing planning leading

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. planning leading controlling organizing

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____. proficiency diversity moderation plurality

diversity

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______. effectiveness warehousing quantity efficiency

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing? sustainable efficient effective ethical

ethical

Meaningfulness is associated with _____ rather than _____. taking; giving giving; taking

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______. sustainability efficiency globalization innovation

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______. globalization efficiency innovation quality

globalization

The advent of cloud computing has made it possible for employees to have access to company data from anywhere with an Internet connection. send a text message using a smartphone. generate dialog for an advertising campaign using social media. sell goods and services in a retail store.

have access to company data from anywhere with an Internet connection.

The advent of cloud computing has made it possible for employees to sell goods and services in a retail store. send a text message using a smartphone. generate dialog for an advertising campaign using social media. have access to company data from anywhere with an Internet connection.

have access to company data from anywhere with an Internet connection.

Employees who have the ability to work well with others to get things done are said to have _____ skills. coding knowledge technical human

human

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? contacts with suppliers and customers in retailing any work experience in retailing job-specific knowledge for the position in retailing a college degree in management

job-specific knowledge for the position in retailing

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self? meaningfulness ambiguity duplicity mindfulness

meaningfulness

A _____ is an experienced person who provides guidance to someone new to the workplace. manager mentor director practitioner

mentor

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as a mentor. a liaison. a prodigy. an arbitrator.

mentor

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. multiplier value efficiency responsibility

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. multiplier competitive efficiency value

multiplier

Setting goals and figuring out how to achieve them describes the _____ function of the management process. organizing controlling leading planning

planning

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development. reactive proactive

proactive

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on? quality sustainability innovation efficiency Correct Answer

quality

Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____. resilience soft skills meaningfulness ambiguity

resilience

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers. technical conceptual people teaching

technical

What are primary skills that companies seek in top managers? (Select all that apply.) A high level of energy Eagerness to please others The ability to communicate The ability to motivate and engage others

the ability to motivate and engage others -the ability to communicate -work experience outside the u.s -high energy levels

What issue does the advent of Big Data raise for governments and businesses? the lack of relevance of social media the protection of users' privacy the expense of retraining workers the efficiency of cloud computing

the protection of users' privacy

What are two potential rewards of being an exceptional manager? (Choose all that apply.) Fringe benefits, such as a large office or stock options A guarantee of employment in one's chosen field The ability to earn more than most workers The ability to make decisions without being questioned

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Which three racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply. Hispanics African Americans Asians Non-Hispanic whites

Hispanics African Americans Asians

Which two descriptions accurately characterize artificial intelligence (AI) in the workplace? (multiple answers) It can be applied both to blue-collar and white-collar skills. It includes using computer systems to mimic human reasoning. It decreases the use of customization on production lines. It is being used by fewer companies than ten years ago.

It can be applied both to blue-collar and white-collar skills. It includes using computer systems to mimic human reasoning

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?" Planning Leading Organizing Controlling

Leading

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person Harrison, who awards a $75 bonus to any employee who brings in a new customer

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals Rationale: Planning involves setting goals and deciding how to achieve them.

Which of these employees is demonstrating a proactive learning orientation? Grigor often takes the lead in volunteer opportunities at the office. Millicent is taking a computer coding class at the community college so she can apply for a new role at work. Charlie is interested in applying for the management position at work and feels he has enough skills for the job. Rosa has worked in her department for 12 years and often acts as a mentor for new hires.

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work? Controlling Leading Planning Organizing

Organizing

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____. artificial intelligence databasing cloud computing collaborative computing

cloud computing

Select all that apply According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment? diversity and inclusion organizing/evaluating information critical/analytical thinking motivation to learn written communication

critical/analytical thinking written communication organizing/evaluating information

Computerized collections of interrelated files for assembling large quantities of information are called ______. databases collaborations project management programs knowledge systems

databases

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____. cloud computing collaborative computing artificial intelligence databasing

databasing

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying? conceptual human technical decisional

human

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage." efficiency quality innovation responsiveness

innovation

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles. decisional interpersonal informational promotional

interpersonal