Ch.6 +7 Quiz

Which of the following is an observation from organizational behavior that contradicts the rational decision-making process assumptions?

Decision makers have limited information processing abilities.

Which of the following is a rule for design thinking?

Design thinking is human-centered.

Which of the following work environment factors would support self-leadership?

Employees have some degree of autonomy.

Which of the following is true of employee involvement in decision making?

It is a critical practice in organizational change.

Which core job characteristic(s) affect(s) experienced responsibility for work outcomes?

autonomy

The rational decision-making model ends with

evaluating the selected choice.

The rational decision-making model begins with

identifying an opportunity.

Which of the following involves systematically examining combinations of characteristics of a product, service, or event, and then looking at the feasibility of each combination?

morphological analysis

Employees at CyberTech perform repetitive jobs that have resulted in boredom as well as repetitive strain injury. Technology makes it difficult to combine existing jobs, but the company wants to make employees more multiskilled. Which of the following would best help CyberTech to improve this situation?

Introduce job rotation.

During a meeting, senior executives of a consumer products company were addressing the problem of being late in detecting several consumer trends, such as the trend toward using see-through plastics in kitchenware. While trying to determine the source of this problem, one executive said: "The main problem here is that we need to find a better industrial design firm to design our products." Which of the following best describes the decision-making problem that this executive is exhibiting?

The executive is defining the problem in terms of a solution.

People in countries with ________ tend to have a high respect and priority for money.

high power distance

Team rewards are better than individual rewards when employees work in highly interdependent jobs because

it is difficult to measure individual performance in these situations.

Which of the following psychological empowerment dimensions is possessed by employees when they care about their work and believe that what they do is important?

meaning

Establishing a preset level at which the decision is abandoned or reevaluated is recommended mainly to

minimize escalation of commitment.

Which type of decision typically requires the decision maker to go through all six steps in the rational decision-making model?

nonprogrammed

For rewards to be relevant, they should be tied to

performance within the employee's control.

Catrina decided to do a more enjoyable task after completing a task that she disliked. This instance is an example of

self-reinforcement.

Studies have shown that performance-based rewards

will motivate most employees but only under the right conditions.

In the creative process, which of the following refers to the experience of suddenly becoming aware of a unique idea?

illumination

Which of the following are included under constructive thought strategies in self-leadership?

self-talk and mental imagery

One strategy to support psychological empowerment is to enhance ________, which refers to changing the workplace conditions or environment.

structural empowerment

A higher level of employee involvement is preferable when

the problem relates to a nonprogrammed decision.

________ is the process of assigning tasks to a job.

Job design

Which of the following does scientific management include?

Systematically dividing a job into its smallest possible elements and assigning these divided tasks to employees who are best qualified to perform them.

________ is the degree to which a job requires completion of a whole or identifiable piece of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.

Task identity

Which of the following motivates employees to continuously learn skills that will keep them employed?

competency-based rewards

Decision structure, risk of conflict, and decision commitment are the

contingencies of employee involvement.

One issue with membership and seniority-based rewards is that they

do not directly motivate job performance.

Empowerment includes all of the following characteristics except

effort.

Evidence shows that people listen to their emotions for guidance when evaluating alternatives. This process is called the ________ effect.

emotions as information

One disadvantage of job specialization is that

employees often do not see where their job fits in the overall production output.

When a person makes a decision without conscious reasoning, they are

relying on intuition.

Rather than maximizing their decision choice, most people ________, meaning they choose a solution that is "good enough."

satisfice