Ch.7-Emotions & Communication

Interactive View of Emotions

Proposed that cultural rules & understandings shape what people feel and how they do or don't express their feelings. 3 concepts being framing rules, feelings rules, & emotion work

Rational-emotive Approach to Feelings

Uses rational thinking & self-talk to challenge the debilitating thought about emotions that undermine healthy self-concepts & relationships.

The KEY to the Perceptual View of Emotions

We act on the basis of our interpretation of phenomena, not the tangible phenomena.

Perceptual View of Emotions

Also called appraisal theory, asserts that subjective perceptions shape what external phenomena means to us.

Emotional Competence

Awareness of our own emotions, including multiple emotions experienced simultaneously, the ability to recognize & empathize with others emotions, awareness of the impact of our expression of emotions on others & sensitivity to cultural rules for expressing emotions.

EQ qualities

Being aware of your feelings, dealing with emotions without being overcome by them, not letting setback & disappointments derail you, channeling your feelings to assist you in achieving your goals, being able to understand how others feel w/o their spelling it out, listening to your feelings & those of others so you can learn from them, recognizing social norms for expression of emotions, having a strong yet realistic sense of optimism.

Self-talk

Communication with ourselves.

Reasons to NOT Express Emotions

Cultural & Social Expectations, Self-Protection, Protecting Others, Social & Professional Roles

Framing rules

Define the emotional meaning of situations.

"The Pinch"

Discrepancy between what we feel & what we think we should feel.

Guidelines on how to express emotions

Evaluate your current state. Decide to whom you want to express your feelings. Select an appropriate time to discuss feelings. Select an appropriate setting for discussing feelings

Perceptual View of Emotions STEPS

External Event, Perception of Event, Interpreted Emotion, Response

Cognitive Labeling View of Emotions STEPS

External Event, Physiological Response, Label for Response, Emotion

Interactive View of Emotions STEPS

Framing rules, feelings rules, felt emotion, emotion work, felt emotion, emotional express

Guideline for Communicating Emotions Effectively

Identify your emotions. Choose whether & how to express emotions. Own your feelings. Monitor your self-talk. Adopt a Rational-Emotive Approach to Feelings

Surface Acting

Involves controlling the outward expression of emotions rather controlling feelings.

Deep Acting

Involves learning what they should & should not feel.

Counterfeit Emotional Language

Language that seems to express emotions but does not actually describe what a person is feeling. ("Why can't you leave me alone?")

4 Steps to Rational-emotive Approach to Feelings

Monitor your emotional reactions to events & experiences that distress you. Identify the events & situations to which you have unpleasant responses. Tune in to your self-talk. Use self-talk to challenge the debilitating fallacies. Respond sensitively when others communicate emotions.

Cognitive Labeling View of Emotions

Offers better explanation of how we move from experience to interpretation. The mechanism that allows this is language.

Emotions

Our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language & social experience.

Ineffective Emotional Expression

Speaking in Generalities, Not Owning Feelings, Counterfeit Emotional Language

Feeling rules

Tell us what we have a right to feel or what we are expected to feel in particular situations. Reflect & perpetuate the values of cultures & social groups.

Emotional Intelligence (EQ)

The ability to recognize feelings, to judge which feelings are appropriate in which situations & to communicate those feelings effectively. Related our overall well-being.

Emotion Work

The effort to generate what we think are appropriate feelings in particular situations.

Social Media & Emotions

The reasons we may not express emotions in f2f interaction may also operate when we use social media. Social media may help us experience & express feelings. Social media can become substitutes for emotional involvement with people in our f2f relationships.

Organismic View of Emtions

The theory that external phenomena cause physiological changes that lead us to experience emotions. Also called the James-Lange view of emotions.

Chilling Effect

When we suppress complaints & expressions of dissatisfaction or anger from someone we perceive as more powerful than us, b/c we fear that the more powerful person could punish us.