Ch.7-Emotions & Communication
Interactive View of Emotions
Proposed that cultural rules & understandings shape what people feel and how they do or don't express their feelings. 3 concepts being framing rules, feelings rules, & emotion work
Rational-emotive Approach to Feelings
Uses rational thinking & self-talk to challenge the debilitating thought about emotions that undermine healthy self-concepts & relationships.
The KEY to the Perceptual View of Emotions
We act on the basis of our interpretation of phenomena, not the tangible phenomena.
Perceptual View of Emotions
Also called appraisal theory, asserts that subjective perceptions shape what external phenomena means to us.
Emotional Competence
Awareness of our own emotions, including multiple emotions experienced simultaneously, the ability to recognize & empathize with others emotions, awareness of the impact of our expression of emotions on others & sensitivity to cultural rules for expressing emotions.
EQ qualities
Being aware of your feelings, dealing with emotions without being overcome by them, not letting setback & disappointments derail you, channeling your feelings to assist you in achieving your goals, being able to understand how others feel w/o their spelling it out, listening to your feelings & those of others so you can learn from them, recognizing social norms for expression of emotions, having a strong yet realistic sense of optimism.
Self-talk
Communication with ourselves.
Reasons to NOT Express Emotions
Cultural & Social Expectations, Self-Protection, Protecting Others, Social & Professional Roles
Framing rules
Define the emotional meaning of situations.
"The Pinch"
Discrepancy between what we feel & what we think we should feel.
Guidelines on how to express emotions
Evaluate your current state. Decide to whom you want to express your feelings. Select an appropriate time to discuss feelings. Select an appropriate setting for discussing feelings
Perceptual View of Emotions STEPS
External Event, Perception of Event, Interpreted Emotion, Response
Cognitive Labeling View of Emotions STEPS
External Event, Physiological Response, Label for Response, Emotion
Interactive View of Emotions STEPS
Framing rules, feelings rules, felt emotion, emotion work, felt emotion, emotional express
Guideline for Communicating Emotions Effectively
Identify your emotions. Choose whether & how to express emotions. Own your feelings. Monitor your self-talk. Adopt a Rational-Emotive Approach to Feelings
Surface Acting
Involves controlling the outward expression of emotions rather controlling feelings.
Deep Acting
Involves learning what they should & should not feel.
Counterfeit Emotional Language
Language that seems to express emotions but does not actually describe what a person is feeling. ("Why can't you leave me alone?")
4 Steps to Rational-emotive Approach to Feelings
Monitor your emotional reactions to events & experiences that distress you. Identify the events & situations to which you have unpleasant responses. Tune in to your self-talk. Use self-talk to challenge the debilitating fallacies. Respond sensitively when others communicate emotions.
Cognitive Labeling View of Emotions
Offers better explanation of how we move from experience to interpretation. The mechanism that allows this is language.
Emotions
Our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language & social experience.
Ineffective Emotional Expression
Speaking in Generalities, Not Owning Feelings, Counterfeit Emotional Language
Feeling rules
Tell us what we have a right to feel or what we are expected to feel in particular situations. Reflect & perpetuate the values of cultures & social groups.
Emotional Intelligence (EQ)
The ability to recognize feelings, to judge which feelings are appropriate in which situations & to communicate those feelings effectively. Related our overall well-being.
Emotion Work
The effort to generate what we think are appropriate feelings in particular situations.
Social Media & Emotions
The reasons we may not express emotions in f2f interaction may also operate when we use social media. Social media may help us experience & express feelings. Social media can become substitutes for emotional involvement with people in our f2f relationships.
Organismic View of Emtions
The theory that external phenomena cause physiological changes that lead us to experience emotions. Also called the James-Lange view of emotions.
Chilling Effect
When we suppress complaints & expressions of dissatisfaction or anger from someone we perceive as more powerful than us, b/c we fear that the more powerful person could punish us.