Chap 1-4

Which of the following was recommended by Gantt and Taylor?

Companies should train and develop their workers.

_____ culture refers to a company culture in which the company actively defines and teaches organizational values, beliefs, and attitudes.

Consistent organizational

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.

Domination, compromise, and integration

Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

Elton Mayo

Which of the following is a trend in the general environment of a fast food chain?

Increasing popularity of weight-management programs

Which of the following statements is true about planning?

It helps improve performance.

Which of the following statements is true about environmental uncertainty?

It is most likely to be high when environmental change is extensive.

Which of the following statements about environmental uncertainty is true?

It is most likely to be low when environmental complexity is at a low level

Which of the following management theorists helped develop human relations management?

Mary Parker Follett

Gamma LLC. sells printers and scanners. Recently, some of its products were returned by the customers who were unhappy with the product quality. Gamma is now closely reviewing the complaints to understand the quality issues and come up with solutions. Which of the following concepts is illustrated in the scenario?

Reactive customer monitoring

____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

Reactive customer monitoring

Which of the following typically is NOT performed by top managers?

Teaching and training employees to do their jobs

Which of the following is a part of an organization's general environment?

The economy in which it operates

Which of the following does a Gantt chart visually indicate?

The time in which each task should be completed for a project

Which of the following is the goal of scientific management?

To find the one best way to perform each task

_____ is the degree to which a supplier relies on a client because of the importance of that client to the supplier and the difficulty of finding other clients for its products.

buyer dependence

_____ is defined as a firm's purpose or reason for existing.

company mission

Which of the following is NOT a dimension of the political/legal component of the general environment that governs and regulates business behavior?

competitive products

_____ skills are the ability to see the organization as a whole, to understand how the different parts of the company affect each other, and to recognize how the company fits into or is affected by its external environment such as the local community, social and economic forces, customers, and the competition.

conceptual

A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?

controlling

According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

Stay Live!, a celebrity magazine, realized that there was a factual error in one of its issue. The magazines were swiftly retracted before it becoming a big problem. Which management function was used here?

controlling

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.

controlling

In the context of corporate culture, which of the following is an example of visual artifacts?

dress code

According to bureaucratic management, employees should be hired on the basis of _____.

educational background of an applicant

Managers must strive for _____, which is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction.

effectiveness

Fruitlicious is a fruit juice manufacturing company. The company ensures that all the raw materials are used well and minimal waste is produced. The juice extraction and packaging units are designed in such way that quality is maintained with minimal costs. It can be said that Fruitlicious demonstrates _____.

efficiency

In the _____ role, managers adapt themselves, their subordinates, and their units to change.

entrepreneur

_____ is the rate at which a company's general and specific environments alter.

environmental change

_____ refers to the number and the intensity of external factors in the environment that affect organizations.

environmental complexity

Environmental uncertainty is most likely to be lowest when

environmental resource scarcity is low.

According to Henri Fayol's fourteen principles of management, _____ requires managers to develop a strong sense of morale and unity among workers that encourages coordination of efforts.

esprit de corps

Team leaders typically:

facilitate team activities towards goals

Buyer dependence is the degree to which a company relies on a supplier because of the importance of the supplier's product to the company and the difficulty of finding other sources of that product.

false

Frank and Lillian Gilbreth studied the psychology of groups.

false

Mary Parker Follett believed that managers could best deal with conflict through compromise.

false

Proactive customer monitoring is defined as identifying and addressing customer trends and problems after they occur.

false

The job of a team leader would not be considered a management position.

false

The three interpersonal sub-roles are monitor, disseminator, and spokesperson.

false

Time study allows each task or job to be broken down into separate motions. Once this is done, unnecessary or repetitive motions can be eliminated.

false

According to Mintzberg, managers in the _____ role perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.

figurehead

Integrative conflict resolution:

focuses on finding an alternative that meets the needs of both parties.

Robert is a manager at Beta Corp. Many of his colleagues mention that they find it very easy to work and communicate with Robert. They say that Robert is a very good listener and also communicates his thoughts effectively. He is sensitive to others' feelings and encourages them to express their opinions. It can be said from the scenario that Robert has good _____ skills.

human

What type of skills are equally important at all levels of management?

human skills

Competitive analysis refers to:

identifying companies that sell similar products.

Middle managers will most likely have to:

implement the changes generated by top managers.

In the context of Mintzberg's interpersonal roles, managers who take the _____ role motivate and encourage workers to accomplish organizational objectives.

leader

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?

leading

Mark, a manager at a food processing company, notices that the productivity of the workers has gone down. He determines the reason as lack of motivation to perform their tasks. He gives a pep talk to the employees hoping to inspire them to perform their tasks more efficiently. In this context, Mark is performing the _____ function of management.

leading

A first-line manager for a large electric generator manufacturer would:

manage the performance of employees who actually build the generators.

According to bureaucratic management, _____ should supervise the organization.

managers

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.

negotiator

_____ involves managing the daily production of goods and services.

operations management

The employees in Henderson Inc. have the freedom to plan their own schedules and are empowered to make decisions. The employees also believe in sharing common goals and striving for improving product quality. The managers have high levels of trust in their employees and foster team work. These beliefs and attitudes constitute Henderson's _____.

organizational culture

A high school football team develops a sense of history for its current players by raising banners showing its success - five championships - and the great players from the past who went on to play in international games in its stadium and locker room. What tactics for maintaining organizational culture is the high school football team using?

organizational stories and organizational heroes

According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.

organizing

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

organizing

_____ involves determining organizational goals and the means for achieving them.

planning

According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

punctuated equilibrium theory

Prior to the development of scientific management principles, workers whose work pace was significantly faster than the normal pace in their work group were known as _____ and were often unpopular with their fellow workers.

rate busters

Which of the following companies is most likely operating in a dynamic environment?

smartphone manufacturer

_____ occurs when workers deliberately slow down their pace or restrict their work output.

soldiering

In the context of Mintzberg's information roles, managers in the _____ role share information with people outside their departments or companies.

spokesperson

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

technical skill

_____ refers to the knowledge, tools, and methods used to transform inputs (raw materials, information, and so on) into outputs (products and services).

technology

Which of the following is a part of the general environment of an organization?

technology trends

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

true

Business confidence indices are a viable alternative to economic statistics for management decision making.

true

First-line managers are the only managers who do not supervise other managers.

true

Management is getting work done through others

true

One of Taylor's scientific management principles concerned how workers should be selected.

true

Resource scarcity is the degree to which an organization's external environment has an abundance or lack of critical organizational resources.

true

The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.

true

The contingency approach to management holds that there is not one best way to manage an organization.

true

The general environment consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.

true