Chapt. 10 - Org Change

An organization's core purpose includes all of the following, except: a. the organization's position within the business environment. b. the organization's understanding of its image, brand, and reputation. c. the idealistic motivation that brings people to work each day. d. the organization's reason for being or existing.

A

In the case of Christian homes, what was Paul's biggest challenge in working with Simon and the executive management team during the CEO transition? a. Getting all parties involved in the process to agree upon the proposed structural changes. b. Designing the plan of action. c. Making the correct recommendations to the Board. d. Building relationships with the Board to ensure implementation of the transition.

A

John always struggles when understanding conflict among his team. He sees the benefits and disadvantages of conflict. One advantage is: a. conflict can enhance his team's motivation and innovation. b. conflict can make his team work faster. c. conflict does not have any advantage. d. conflict can help enforce behaviors.

A

Team building refers to a broad range of planned activities that help groups improve the way they accomplish tasks, help members enhance their interpersonal and problem-solving skills, and increase team performance. Which of the following statements is also true about team-building? a. Team building helps groups overcome specific problems, such as apathy and general lack of member interest. b. Team building stifles innovation and creativity. c. Team building only increases conflict. d. Team-building is not always the best choice for intervention.

A

The Johari window developed by Luft ___________________. a. is a confidential consultation process aimed at helping the OD Consultant identify the individual's awareness of how their behavior affects others b. is a method for measuring individual effectiveness by looking at individual traits c. is a method in the consultation process targeted to group traits d. is an open consultation process aimed at helping the OD Consultant identify the individual's awareness of how their behavior affects others

A

Which part of the Johari Window would provide the best environment for OD Consultants when dealing with individuals who are most resistant to change? a. Unknown Window b. Hidden Window c. Blind Window d. Open Window

A

What is the most significant difference between team-building and process consultation? a. Team building is only used when there is a problem with conflict. b. Team building focuses explicitly on helping groups perform tasks and solve problems more effectively. c. Team building is not always the best choice for OD consultants. d. None of these are correct.

B

Which part of the Johari Window would provide the best environment for OD Consultants when dealing with individuals who are least resistant to change? a. Blind Window b. Open Window c. Unknown Window d. Hidden Window

B

In Chapter 8, Driscoll's utilized their Implementation Advisory Team (IAT) to help them approach leadership to implement change. Why was this a successful example of team building? a. They had no choice, changes needed to be made. b. They were afraid that if they did not go with team-building the business would fold. c. They had a group of people ready to take leadership of the process. d. They created an Implementation Advisory Team to lead the change process.

C

Who is responsible for providing resources for change in the sustaining momentum phase of change management? a. The CEO or Executive Leader. b. The OD Practitioner hired to lead the Process. c. Both the CEO and OD Practitioner. d. None of these are correct.

C

__________________ focus on conflicts arising between two or more people within the same organization. a. Second-party changes b. First-Party interventions c. Third-party interventions d. Second-party recommendations

C

John always struggles when understanding conflict among his team. He sees the benefits and disadvantages of conflict. The biggest disadvantage of conflict is: a. it can lead to team members quitting the team. b. it can prevent people from working together constructively, destroying necessary task interactions among group members. c. it can lead to feelings of distrust among team members. d. All of these are correct.

D

Richard is a fan of process consulting and tries to follow Schein's 10 principles to guide him in the OD Consulting Process. These include ________________. a. go with the flow b. timing is crucial c. when in doubt, share the problem d. All of these are correct.

D

Sarah is hesitant about making any recommendations for change among her team before she puts together a program that helps encourage ______________among everyone involved in order to include all cultural backgrounds. a. motivation b. communication c. role playing d. feedback

D

The primary design components of group effectiveness are_________________. a. goal clarity, task structure, goal alignment, group dynamics b. goal clarity, task structure, goal alignment, group functioning c. goal clarity, task structure, performance norms, group dynamics d. goal clarity, task structure, performance norms, group functioning

D