Chapter 1, 2, 8, 10

To overcome the barrier of information overload, supervisors should ideally:

Give employees only the information that will be useful to them.

When the sender of a message encodes a message, it means that the sender is:

Translating his or her thoughts and feelings into words.

In which of the following situations should a supervisor make a decision alone?

When a decision must be made quickly, as in an emergency.

In which of the following groups are its members most likely to experience groupthink?

A group that employs self-censorship.

In the contexts of barriers to communication, misunderstandings are most likely to occur when:

A message is complicated

Which of the following statements is true of a supervisor's relationship with his or her employees?

A supervisor should consistently treat employees in a way that reflects his or her role as a part if management.

In the context of supervisors' relationships with their managers, "results" means:

A supervisor should see that the department meets or exceeds its objectives.

Identify a symptom of groupthink.

A view that the group is clearly moral.

Choose a correct statement regarding workforce diversity.

Almost everybody holds some stereotypes that consciously or unconsciously influence their behavior.

In the context of barriers to communication, which of the following helps supervisors avoid misunderstanding?

Avoid using language that obscures the meaning of words.

A fundamental way to become more creative is to:

Be open to one's own ideas.

When a supervisor listens carefully, shares pertinent information, and engages in fair, predictable behavior, he or she is most likely to:

Build trust.

In the communication process, encoded messages:

Can be transmitted through personal contact.

Organizing draws heavily on a supervisor's conceptual skills, but leading requires good __________ skills.

Conceptual

Supervisors emphasize people orientation because they:

Deal directly with employees and have knowledge about an organization's customers.

Employees who are tolerant of ambiguity will most likely accept a(n) ________ style of leadership.

Democratic

In the communication process, noise:

Distorts communication by interfering with it.

Supervisors rely more on technical skills than do higher-level managers because:

Employees who have a problem doing their jobs go to the supervisor and expect help.

When supervisors notice that their group is showing the symptoms of groupthink, they should:

Encourage group members to listen with an open mind.

Which of the following behaviors will allow a newly promoted supervisor to transition smoothly to a position of power?

Encouraging and teaching employees to manage tasks the supervisor handled before being promoted.

A supervisor can benefit from his or her entire group's creativity by:

Establishing a work climate that encourages innovative thinking.

Which of the following statements is true of feedback?

Feedback may take the form of behavior

Identify an advantage of group decision making.

Group members will look at a problem from a broader perspective.

Identify a disadvantage of using brainstorming to generate ideas in a group.

Hearing one or two ideas may send the group down the wrong track.

Which of the following is a true statement about workplace communication?

Higher interaction with co-workers leads to increased productivity.

The difference between a fact and an inference is that a(n):

Inference is a conclusion drawn from the facts available.

A factor that differentiates leaders from managers is that leaders:

Inspire achievement, whereas managers seek and follow direction.

A supervisor's commitment to employees and customers is significant because supervisors

Inspire employees to do their best.

In the context of approaches to leadership, ethical leadership reflects the extent to which leaders:

Possess a moral code and abide by those moral standards.

A supervisor's responsibilities include:

Providing an opportunity for employees to evaluate him or her.

Which of the following is a step that supervisors can take to encourage more participation in a group meeting without it leading to the phenomenon of groupthink?

Reacting positively when people contribute ideas.

For a supervisor, conceptual skills include:

Recognizing how the work of various employees affects the performance of a department as a whole.

If incompatible electronic equipment is used to transmit a message, _____________.

The communication is likely to be distorted by noise

Which of the following would be a new supervisor's most reliable source of getting to know his or her new employees?

The employees themselves

Supervisors spend most of their time leading and controlling because:

They work directly with the employees who are producing or selling a product.

Which of the following is true of democratic vs. authoritarian leadership?

Unlike authoritarian leaders, democratic leaders share more authority with employees.

When a supervisor needs to build support for a solution, such as cutting costs or improving productivity, it is best for him or her to:

Use group decision making.

According to Rosanne Badowski, "managing up" is important for a supervisor because it is about being:

Useful and delivering value.

In the context of approaches to leadership, transformational leaders:

View people as the means through which to accomplish the organization's objectives.

Which of the following statements about inferences and facts is true?

When sending a message, a supervisor should avoid statements that phrase inferences as facts.

In which of the following situations should a supervisor use group decision making?

When the supervisor needs to build support for a solution.

When perceptions about others are false, ____________.

Messages might get distorted.

A supervisor can best combat biases in attention by:

Phrasing messages carefully to appeal to the receiver.

Which of the following statements is true of brainstorming?

It is an idea-generating process.

Which of the following is a defining characteristic of formal communication?

It is directed toward accomplishing the goals of the organization.

Which of the following is true of informal communication?

It is directed toward meeting people's individual needs.

Which of the following is true about supervision?

It is important for supervisors to help workers to satisfy their personal needs while being productive in organizations.

In the context of supervisors' relationships with their managers, what does "loyalty" mean?

It means that a supervisor prefers to remain silent rather than criticizing or saying something negative.

A supervisor leading a group decision-making meeting should make sure that everyone participates because:

It utilizes the variety of opinions and expertise available.

Which of the following is a practice to develop creativity?

Jot down all alternatives without rejecting any.

In the context of supervisors' relationships with their managers, a supervisor can reasonably assume that the manager expects:

Loyalty, cooperation, communication, and results.

A supervisor can develop employees' idea-generating skills by:

Making idea generation something the group practices regularly.

If a department, team, or other work group has little experience in making its own decisions, the supervisor:

May find that an authoritarian approach is easier to use.

Whenever supervisors ask for input from a group, they should be sure they intend to use the information, or the group:

Members will be offended.

According to the theory of path-goal leadership, participative behavior involves:

Seeking input from followers about methods for improving business operations.

Which of the following is a true statement about creative thinking?

Short breaks can help increase creative thinking.

In the context of barriers to communication, misunderstandings are least likely to occur when:

Simple words are used.

Which of the following statements is true about inferences?

Statements using the words "never" and "always" are inferences.

Which of the following statements is true of managing at the supervisory level?

Supervisors are responsible for ensuring that each department contributes to accomplishing the company's goals.

Identify the correct statement regarding supervisory responsibilities.

Supervisors should keep their staff informed and up to date.

Identify a disadvantage of group decision making.

There is always a risk of the group reaching an inferior decision by letting a subgroup dominate the process.

According to Alex Pentland and Benjamin Waber, the workers who interact the most with their co-workers are the most productive because:

They are more prepared to make important work-related decisions.

Which of the following is a reason why servant leaders are considered persuasive?

They are respected by the people around them.

In the context of the controlling function of management, employees are motivated to improve their performance when:

They believe that help and feedback are related to their true skills and performance.

Which of the following statements is true about successful leaders in emerging economies?

They focus on the operational process and on monitoring individual performances.

Dillion, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the context of different levels of management, Debra is most likely:

a supervisor