Chapter 1

d. inspire people's confidence and gain their support.

1. A defining aspect of leadership is that it includes the ability to a. communicate with people. b. delegate responsibility to others. c. maintain equilibrium in the organization. d. inspire people's confidence and gain their support.

a. personality of the organization.

10. According to the leadership studies of Jim Collins, the most important factor in organizational performance is the a. personality of the organization. b. personality of the leader. c. product mix offered to the public. d. efficiency of operations.

d. can do little to alter the course of the complex organizational system.

11. A point made by complexity theory is that leaders and managers a. create unnecessary complexity in their organizations. b. can predict accurately which strategies or product mixes will survive. c. can usually stay one step ahead of environmental forces. d. can do little to alter the course of the complex organizational system.

a. "Under what conditions do leaders make a difference?"

12. A recommended approach for understanding the impact of leadership on performance is to ask a. "Under what conditions do leaders make a difference?" b. "How well liked is the leader?" c. "What is the history of the firm?" d. "What company policies regulate leadership?"

a. figurehead.

13. A company president attends a groundbreaking ceremony for a new children's hospital located near company headquarters. The president's role is best classified as that of a. figurehead. b. coach. c. team leader. d. spokesperson.

c. informally recognize team member achievements.

14. An aspect of the coach and motivator role of the leader is to a. deal with outside groups. b. display loyalty to superiors. c. informally recognize team member achievements. d. bargain with superiors for funds, facilities, and equipment.

c. holds a meeting to talk about team accomplishments.

15. Middle manager Sara is engaged in the team builder role when she a. negotiates for a larger budget for her team. b. represents her group at a company meeting. c. holds a meeting to talk about team accomplishments. d. helps the group solve a technical problem.

d. looks for ideas in the outside world that could help the company.

16. Marketing vice president Derek is engaged in the strategic planner role when he a. takes a key customer to lunch. b. coaches an account executive on how to close a major sale. c. makes plan for enlarging the office. d. looks for ideas in the outside world that could help the company.

d. a chance to help others grow and develop.

17. An advantage of being a leader noted in the leadership text is a. being able to avoid the long hours typically worked by team members. b. loads of overtime pay. c. the opportunity to sidestep organizational politics. d. a chance to help others grow and develop.

c. having fewer people to confide in about work-related issues.

18. A potential disadvantage of being a leader is a. losing contact with paperwork and email. b. isolation from problems involving people. c. having fewer people to confide in about work-related issues. d. being out of the loop in terms of company policies.

b. granting people the authority to act independently yet getting them aligned.

19. The central theme of the nine dilemmas faced by leaders is a. controlling costs versus spending money. b. granting people the authority to act independently yet getting them aligned. c. built-in conflicts between labor and management. d. motivating versus satisfying employees.

a. having other people tell you what is right.

2. One of the definitions of leadership offered in the text deals with figuring out what is right rather than a. having other people tell you what is right. b. explaining what is right. c. doing what is right. d. duplicating what is right.

b. group members.

20. One meaning of the formula L = f ( l,gm,s) is that leadership is partially a function of a. gross marketing share. b. group members. c. gross national product. d. satisfactions of the leader's boss.

b. attaining desirable outcomes such as productivity and satisfaction.

21. Leadership effectiveness, as defined in the framework for understanding leadership, refers to the leader a. being impressive enough to get promoted. b. attaining desirable outcomes such as productivity and satisfaction. c. creating an attractive vision. d. turning over decision-making responsibility to group members.

b. various forces in the environment.

22. Leadership takes into account factors related to the leader, the persons being led, and a. personality traits of leaders. b. various forces in the environment. c. personal characteristics of group members. d. forces beyond the control of the leader.

d. have a reciprocal influence on each other.

23. The various components of the framework for understanding leadership a. cancel each other out as the leader applies the model. b. are added together to estimate their total force. c. operate quite independently of each other. d. have a reciprocal influence on each other.

d. conceptual information supported by examples of leaders in action.

24. A component of the general learning model applied to skill development in leadership is a. memorizing lists of great business leaders. b. making cross-comparisons of leadership theories. c. reading vision statements in annual reports. d. conceptual information supported by examples of leaders in action.

b. engagement with the leader and the group.

25. The terms isolates, activists, and diehards, relate to the idea that followers differ in terms of level of a. intelligence and emotional maturity. b. engagement with the leader and the group. c. relevant job experience. d. job relevant skills.

a. Reliance on being managed or led by another person

26. Which one of the following is the least essential characteristic of an effective follower? a. Reliance on being managed or led by another person b. Commitment to something beyond oneself c. Competence building d. Independent, critical thinking

c. solicit input from the right group members.

27. An effective way for a leader to collaborate with group members is to a. make sure the group members get their yearly salary increases. b. make all the major decisions himself or herself. c. solicit input from the right group members. d. make the hierarchy as steep as possible.

d. collaboration between leaders and followers.

28. The modern organization is characterized by a. a reversal of roles between leaders and followers. b. an overthrow of authority by leaders. c. competition between leaders and followers. d. collaboration between leaders and followers.

b. at any level in the organization.

3. Leadership can be practiced a. only in the executive suite. b. at any level in the organization. c. only by people whose job title includes "manager." d. only when employees are performing below standard.

c. The leader having most of the accountability

4. Which one of the following is the least important factor in building a partnership between the leader and group members? a. Many people working on the same purpose b. The right for people to express a contrary opinion c. The leader having most of the accountability d. Absolute honesty among people

b. with them.

5. Rather than leadership being something you do to people, it is considered something you do a. against them. b. with them. c. after them. d. before them.

c. industry in which the company operated.

6. According to an analysis of a group of studies, in terms of having an impact on company performance the leader was about as important as the a. building in which the company headquarters is located. b. packaging chosen for the products. c. industry in which the company operated. d. price of the stock.

c. factors in the work setting that make leadership superfluous.

7. Substitutes for leadership refers to a. financial incentives that encourage people to work independently. b. group members who are in charge when the leader is absent. c. factors in the work setting that make leadership superfluous. d. extra compensation given to employees who are asked to supervise their own work.

a. is so self-motivating that the worker requires very little leadership.

8. Intrinsically satisfying work can be a leadership substitute because such work a. is so self-motivating that the worker requires very little leadership. b. usually involves computer technology. c. is usually performed when the leader is away. d. lies outside the jurisdiction of leaders.

b. have a larger impact on business outcomes than does the leader.

9. The leadership irrelevance theory suggests that factors outside the leader's control a. work at cross purposes against the leader. b. have a larger impact on business outcomes than does the leader. c. are more relevant to group members than is the leader. d. point leaders in an unethical direction.