CHAPTER 1

In addition to training, what activity is often offered for employees to acquire further knowledge, skills, and behaviors that enhance their ability to perform their jobs? Selection Development Job analysis Recruitment

Development

The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply.) Multiple select question. Employee safety Employee pay and benefits Internet use Job security Employee privacy

Employee safety Employee pay and benefits Job security Employee privacy

What statement describes the work of an HR generalist? HR generalists perform most HRM activities. HR generalists oversee the department and do not have any specific HR duties. HR generalists are responsible only for recruiting new employees. HR generalists perform only the most basic of HR activities.

HR generalists perform most HRM activities.

Multiple Choice Question The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior? Human resources Marketing Upper management Accounting and finance

Human resources

What is the process by which a company seeks applicants for potential employment? Team building Job design Job analysis Recruitment

Recruitment

What are two qualities of human resources? Multiple select question. They are rare. They are easily substituted. They are valuable. They can be imitated.

They are rare. They are valuable.

Business partner services

This area helps the organization meet its goals for attracting, keeping, and developing people with the skills it needs

Strategic partner

This area understands the ways HR practices can give the company a competitive advantage

Administrative services and transactions

This area would handle the hiring of employees and and answering questions about benefits

What factor plays an important role in whether pay and benefits will motivate employees? When the reward is contingent upon the performance of management When the reward is given to all employees, regardless of performance When the rewards are linked to the individual's or group's achievements When the reward is unexpected and given for no reason

When the rewards are linked to the individual's or group's achievements

In a high-___ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment. resource end performance level

performance

The process by which an organization seeks applicants for potential employment is called ______. design analysis recruitment selection

recruitment

An organization is identifying applicants who have knowledge, skills, and abilities that will help the organization reach its goals. The organization is in the process of ______. job analysis job design selection expansion

selection

What is an important element to ensure that HR professionals keep careful and discreet records? willingness to share employee information allowing upper management to review employees' files at will eliminating the use of file cabinets to store information sensitivity to employee privacy

sensitivity to employee privacy

A firm is practicing __ if it is able to make a profit without depleting any of its resources, including employees, natural resources, and the support of the surrounding community. performance management sustainability goodwill human resource planning

sustainability

An organization's ability to profit without depleting any of its resources is called ______. sustainability accountability reliability profitability

sustainability

Kaden is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with ___. training orientation a job design a job analysis

training

What function of HR refers to a planned effort by a company to enable employees to learn job-related knowledge, skills, and behavior? training employee relations strategy support development

training

What practices are part of human resource management? Multiple select question. training and development compensation employee relations recruitment union organization

training and development compensation employee relations recruitment

Which of the following is NOT an important practice in human resource management? training and development union organization recruitment employee relations

union organization

What is evidenced-based HR? using data to show how HR affects the company's performance asking consultants to prove the company's marketing plan works suggesting that HR professionals should join a national HR association requiring clients to verify employees are in the country legally

using data to show how HR affects the company's performance

Which of the following are the responsibilities of the HR department of a company? Multiple select question. Maintaining discipline Product development Promotions Hiring Providing benefits

Maintaining discipline Promotions Hiring Providing benefits

Which three describe the characteristics of a company's most talented, committed, and experienced employees? Multiple select question. Nothing can be substituted for them. Other companies can and will imitate them. They are rare human resources. They are valuable human resources.

Nothing can be substituted for them. They are rare human resources. They are valuable human resources.

What entities are considered stakeholders of a firm? Multiple select question. The community Customers Shareholders Competitors Employees

The community Customers Shareholders Employees

XYZ Company has a competitive advantage because its structure, people, and processes work together seamlessly. This describes a human capital operation. a high-performance work system. an ideal but unattainable business model. a performance management system.

a high-performance work system.

Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job ___. analysis design selection survey

analysis

The human resources department is like a business within the company, which provides what three product lines? Multiple select question. business partner services strategic partner services financial advising and bookkeeping services administrative services and transactions

business partner services strategic partner services administrative services and transactions

How can organizations meet the needs of their stakeholders and thus achieve sustainability? (Select all that apply) Multiple select question. by delivering an adequate return to investors by offering low-quality products that reduce expenses and increase profits by paying employees a fair wage and maintaining workplace safety by minimizing their damage to the environment

by delivering an adequate return to investors by paying employees a fair wage and maintaining workplace safety by minimizing their damage to the environment

Which HR competency refers to the ways HR employees guide others in the organization? communication relationship management consultation human resource expertise

consultation

Some individuals predict that legislation will soon be necessary to protect employees' privacy rights. This need will be driven by the increased use of and access to _______ by employees and employers. credit cards electronic databases salary schedules social security numbers

electronic databases

Select all that apply Supervisors are apt to be directly involved in which activities related to human resources? (Select all that apply) Multiple select question. employee training performance appraisals job analysis and design overall company direction recommendation of pay increases

employee training performance appraisals job analysis and design recommendation of pay increases

Human capital refers to an organization's _____. expenses financial plan compensation plan employees

employees

A company whose HR practices result in the greatest good for the largest amount of people, respect basic human rights, and treat employees and customer equitably and fairly has practices that are considered to be ___. ethical in good conscience sustainable free from due process

ethical

The fundamental principles of right and wrong in business are referred to as ______. ethics employee rights morals taboos

ethics

________ -based HR uses data to understand how human resource practices affect the company's performance.

evidence

When a firm is better than its competitors at producing a good and is able to stay better at it over a length of time, it _____. indicates that the firm has a higher opportunity cost of producing the good means that the firm uses more labor than capital in production generates positive externalities to production gains a sustainable competitive advantage

gains a sustainable competitive advantage

An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight, are referred to as its _____. "Winning Team" human capital hierarchy HR department

human capital

Chantal helps recruit and hire employees. She is also involved with correcting poor employee behavior. Chantal works in ______. public relations human resource management corporate communications records management

human resource management

What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees? human resource management employee management workforce analytics talent management human capital

human resource management

A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______. human resource planning job design performance management workforce analytics

human resource planning

Determining the numbers and types of employees an organization needs to meet its objectives is called ______. human resource planning performance management workforce analytics collective bargaining

human resource planning

As it pertains to recruitment and hiring, selection is the process of ______. getting detailed information about the job itself so that the position can be filled by qualified applicants identifying applicants with the necessary knowledge, skills, and abilities that will help the organization reach its goals defining the programs and behaviors that will improve an employee's ability to meet the challenges of a variety of jobs seeking applicants for potential employment with the company

identifying applicants with the necessary knowledge, skills, and abilities that will help the organization reach its goals

What describes the process of getting detailed information about jobs? job design job enhancement job enrichment job analysis

job analysis

An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called? high performance work system marketing mix sustainable competitive advantage performance management

sustainable competitive advantage

Once the human resource needs of a firm have been identified, the firm can concentrate on _____ management, which is a systematic, planned effort to attract, retain, develop, and motivate employees and managers.

talent

A systematic effort to find, retain, train, and motivate highly skilled workers is called ______. talent management workforce analytics human resource planning job analysis

talent management

What is performance management? the process of defining the way work will be performed and the tasks required for a given job the process of ensuring that employees' activities and outputs match the organizations goals a planned effort to enable employees to learn job-related knowledge, skills, and behavior the process of establishing policies and practices that influence employees' behavior and attitudes

the process of ensuring that employees' activities and outputs match the organizations goals

Human resources practices are considered ethical if they result in the greatest good for the greatest number, they respect basic human rights, and ______. they put the needs of the stakeholders first they generate the most profit they reflect the needs of top management they are fair and equitable

they are fair and equitable