Chapter 1 & 2 - Study Guide

B. An organization

"An arrangement of people and resources that are grouped by assignment of tasks and areas of responsibility to achieve a desired purpose" is the definition of: A. A bureaucracy B. An organization C. Scientific management D. Systems theory

A. True

1) Management is defined as "a continuing process that includes all activities focusing on the identification, improvement, and attainment of objectives by the application of organizational resources." A. True B. False

C. Psychological and social conditions in the workplace

The Hawthorne effect involved: A. Pay and benefits B. Systems theory C. Psychological and social conditions in the workplace D. Administrative practices

A. Managerial grid

14) Robert Blake and Jane Mouton created the _______. A. Managerial grid B. Contingency theory C. Hierarchy of needs D. Theory X and Theory Y

c. Individual, interpersonal, group, and organizational

15) In understanding organizational behavior, the four behaviors police managers should be concerned with are _____________. a. Polite, personal, group, and organizational b. Individual, group, environmental, and situational c. Individual, interpersonal, group, and organizational d. Interpersonal, personal, lonesome, and environmental

A. True

2) The four primary functions of management are planning, organizing, leading, and controlling. A. True B. False

C. Monitors the performance of subordinates

3) In the management function of Planning, a manager engages in all of the following tasks except: A. Translates mission, vision, and unit goals into specific organizational objectives B. Identifies the resources needed to achieve these objectives C. Monitors the performance of subordinates D. Develops strategies and methods for addressing the demands of environmental forces placed on the organization

B. False

4) In general, all organizations have three distinct but overlapping managerial levels. They are: Corporals, Sergeants & Lieutenants. A. True B. False

B. False

5) There is no distinction between Line and Staff managers. They are the same thing and perform the same function. A. True B. False

B. Technology

6) Which of the following is not an essential skill for managers? A. Human B. Technology C. Conceptual D. Technical

C. Provide oversight, control, and maintain the status quo

7) The new emerging police management role includes all the following except: A. Be effective and achieve results B. Be more analytical in managing problems C. Provide oversight, control, and maintain the status quo D. Have positive people skills

E. All the above

8) Double-loop learning as described by Peter Senge involves: A. Questioning the basic operating assumption B. Entertaining different approaches C. Experimenting with different arrangements D. Being creative and open to new information E. All the above

A. True

9) Strategy is defined as the means by which an organization responds to environmental conditions such as crime, disorder, citizen demand, and public safety. A. True B. False

C. Dehumanize employees

A limitation of bureaucracies is that they ________________________. A. Are loosely structured B. Promote innovation C. Dehumanize employees D. Allow employees to express opinions

A. True

In the earliest decades of the 20th century, the primary focus of management theory was the structure and authority of the organization itself. There was a desire to free police departments from political and external influence while enhancing management authority and control. A. True B. False

A. Employs a community-oriented neighborhood-based strategy

Intelligence-led policing involves all of the following elements except: A. Employs a community-oriented neighborhood-based strategy B. Targets serious offenders and offenses C. Combines crime analysis and criminal intelligence to focus police strategy D. Employs a top-down approach and accountability mechanism similar to Compstat

D. All the above

10) For Compstat and ILP to be successful and become a learning organization, police managers must be accountable for: A. The quality of their plans B. The quality of effort toward crime reduction C. The managerial oversight of operations and results obtained D. All the above

A. True

11) Organizational behavior is the systematic study of the behavior and attitudes of leaders in organizations. A. True B. False

D. Abraham H. Maslow

12) ____________ identified 5 levels of human needs within a motivational hierarchy. A. Douglas McGregor B. Frederick Herzberg C. Rensis Likert D. Abraham H. Maslow

C. Different situations require different management approaches

13) Those who accept the contingency approach to management believe_____________. A. Different situations do not require different management approaches B. Different situations require new leaders C. Different situations require different management approaches D. Different situations do not require changes

A. True

According to Frederick W. Taylor, scientific management was the first attempt to use scientific methods to understand task structure and accomplishment by workers. A. True B. False

D. All of the above

August Vollmer's contributions to policing included: A. Advocated for the motorization of police patrol units B. Advocated the development of radio-based communications C. Supported college education for police officers D. All of the above

A. Tasks are performed in a stable, unchanging environment

Characteristics of the open-system organizational model include all of the following except: A. Tasks are performed in a stable, unchanging environment B. Every member of the organization is expected to contribute to the organization C. Internal interaction stresses problem solving D. Excellence of performance is emphasized

D. Systematic gathering of crime and offender events, locations, and patterns

Core crime reduction principles of COMPSTAT, developed by the NYPD include all of the following except: A. Accurate and timely intelligence B. Rapid focused deployment of personnel and resources C. Effective tactics D. Systematic gathering of crime and offender events, locations, and patterns

A. Functional

Henri Fayol's principles of management were _______________________ . A. Functional B. Dogmatic C. Rigid D. Loose

B. False

Human Relations Management holds that organizational goals and employee needs are separate and mutually exclusive. A. True B. False

A. True

In a bureaucratic organization, authority is vested in the position and not the individual. A. True B. False

B. The use of scientific methods to improve work efficiency

Scientific management provides for: A. An emphasis on individual discretion B. The use of scientific methods to improve work efficiency C. "Rule of thumb" job design D. Limited training for employees

A. The community policing and problem-oriented policing movement

Since the 1980's, __________________ has accelerated the organizational shift in policing from a closed to an open-system perspective. A. The community policing and problem-oriented policing movement B. Scientific management theory C. Classical organization theory D. Professional reform

C. Interdependence and interrelationships of parts to the whole

Systems theory emphasizes: A. Developing one model for goal achievement B. Effectiveness of tasks' measurements C. Interdependence and interrelationships of parts to the whole D. Minimizing feedback

D. Police who are intimately connected to the political environment

The Strategic Policing Era is characterized by all of the following except: A. A managerial authority system based on systems thinking, problem solving, and continuous assessment B. Tactics that include the use of timely and accurate intelligence and integrated problem solving C. A bureaucratically organized, mission driven, and outcome-focused double-loop learning system D. Police who are intimately connected to the political environment

D. Open system thinking

The basic organizational elements of police department in the United States include all of the following except: A. Purpose B. Structure C. Function D. Open system thinking E. People

B. Ordering

The elements of POSDCORB mean all of the following except ___________________. A. Planning B. Ordering C. Staffing D. Directing E. Budgeting

D. August Vollmer

The father of modern police administration is ___________________. A. O.W. Wilson B. Leonhard F. Fuld C. Raymond B. Fosdick D. August Vollmer E. Frederick Winslow Taylor

B. False

The focus of the classical school is human resource development. A. True B. False