Chapter 1 & 7 Reading Questions

when organization are defined by greed and secrecy, which of the following become central to employees?

- uncertainty management - profitability achievement

according to anonymous surveys, what percentage of high school students admitted to cheating on tests?

51%

the concept that positive practices escalate positive outcomes because of their association with positive emotions and social capital is known as the:

amplifying effect

a concern for right versus wrong is referred to as:

ethics

hope

persevering toward goals to succeed

the continual, reinforcing process where your positive _______, feelings, and attitudes feed your own and those of others is known as an upward spiral of positivity.

behaviors

according to the definition of positive OB, what is its desired end result?

better performance

resilience

bouncing back after problems or adversity

true or false: technical expertise is the only factor that matters in getting a new job or advancing one's career

false

efficacy

having confidence to take on challenging tasks

increased focus

improved decision making benefits one's job performance

better retention

improving working memory can be achieved through meditation

in the systems approach to OB, person and situation factors are considered ________, while the three levels of analysis are categorized as processes or ________.

inputs, outcomes

optimism

making a positive attribution about success now and in the future

a person seeking to understand and manage people at work is likely to study ________ ________, which is an interdisciplinary field.

organizational behavior

more effective interpersonal effectiveness

paying attention to others' emotions reduces conflict and lessens negativity when conflict does occur

exceptionally _______ means above and beyond expectations.

positive

a very cohesive sales team that achieved much higher sales than expected in a much shorter time period would be an example of:

positive deviance

according to spreitzer and cameron from the University of Michigan, notable performance that greatly goes beyond expectations in positive ways is:

positive deviance

learning to use mindfulness takes ________, time, and commitment

practice

which of the following is an example of a person factor?

preference to work independently

the definition of a(n) ________ is when our desired outcomes do not match the actual situation

problem

less contemplation of current or past challenges

reducing rumination helps alleviate the undesirable emotional impact it can cause

in organizations typified by greed, selfishness, and a single-minded focus on winning, what is the ultimate measure of success?

wealth

the ability to bounce back from adversity and sustain yourself in the face of the demands of positive events is:

resiliency

your confidence in your ability to achieve is represented by which of the following?

self-efficacy

when assessing good or bad behavior from employees, managers should consider both the person and the ________

situation

skills dealing with human relationships and interaction are referred to as ________ skills.

soft

OB concepts can be applied to the problem-_______ process to overcome challenges and improve your performance.

solving

problem-________ efforts can be adversely affected if the problem is incorrectly identified.

solving

the positive practices and resources reduce the impact of negative events and stressors

the buffering effect

the upward spiral of positivity means that:

your positive behaviors, attitudes, and feeling continually reinforce your own and those of others

when organizations are defined by greed and secrecy, which of the following become central to employees?

- profitability achievement - uncertainty management

which of the following statements is true about emotions?

they are short-lived

which of the following are important to consider when selecting alternative solutions?

- who will be supporters - who will be resisters - necessary resources

what are the types of solution response?

- resolving - solving -dissolving

which of the following statements are true regarding efficacy?

- it influences how you deal with challenges and opportunities - it impacts how you perceive the world - it plays an important role in positive psychological capital

which of the following statements are true regarding mindfulness?

- it takes effort to be mindful - mental chatter detracts from the inner quiet necessary to remain focused - each person has the ability to be mindful

positive emotions in employees support which of the following?

- organizational commitment - lower stress levels - creativity - decision making - less intention to quit - better performance

positive emotions in a business setting can have a desirable impact on which of the following?

- performance - decision-making - creativity

to have hope you need to have:

- a path to achieve the goal - a goal and the determination to achieve it

which of the following describes the components of psychological capital?

- can increase job satisfaction - is flexible - reduces anxiety and stress

today, mindfulness is used to improve which of the following outcomes?

- cognitive - emotional - physical

what is the 3-step approach to problem solving

- define the problem - identify the causes - make recommendations

widespread corporate corruption has led to which two of the following?

- destruction of lives - bankrupting of companies

the view of organizations as typified by a single-minded focus on winning share which of the following characteristics?

- distrust - conflict - burnout

which of the following are common criteria used when hiring new college graduates for their first job?

- gpa - internship or other work experience - college major

which of the following positive outcomes can occur with greater efficacy?

- increased effectiveness - improved confidence - enhanced positive outlook

what are the levels OB distinguishes?

- individual - group/team - organizational

which of the following statements are true about the business of mindfulness?

- it has become a $1 billion business - the popularity of mindfulness has grown rapidly

instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ________ approach, which calls for using situationally appropriate tools.

contingency

using the OB concepts and tools that are situationally appropriate is called ____ ____ to management.

contingency approach

what should you do after identifying unethical conduct in your workplace but before confronting the problem?

determine possible causes

what applies to a contingency approach to management.

- the most effective solution is based on the situation - you cannot rely on one best way - is flexible - reduces anxiety and stress - can increase job satisfaction