Chapter 1 Information Systems in Global Business Today

Information Technology Infrastructure (22)

Provides the foundation, or platform, on which the firm can build its specific information systems. Consist of the technologies, along with the people required to run and manage them.

Business Processes (9)

Refer to the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated. Examples include: Developing a new product Generating and fulfilling an order Creating a marketing plan Hiring an employee

Operational Management (19)

Responsible for monitoring the daily activities of the business.

Business Functions (20)

Specialized tasks performed by business organizations. Consist of: Sales and Marketing Manufaturing and Production Finance and Accounting Human Resources

Internet (21)

The world's largest and most widely used network. Is a global "network of networks" that uses universal standards to connect millions of different networks with more than 1.4 billion users in over 230 countries around the world.

Network (21)

Links two or more computers to share data or resources, such as a printer.

Senior Management (19)

Makes long-range strategic decisions about products and services as well as ensures financial performance of the firm.

Networking and Telecommunications Technology (21)

Consist of both physical devices and software, links the various pieces of hardware, and transfers data from one physical location to another.

Knowledge Workers (19)

Consist of engineers, scientists, or architects, which design products or services and create new knowledge for the fim.

Data Workers (19)

Consist of secretaries or clerks, they assist with paperwork at all levels of the firm.

Information Technology (15)

Consists of all the hardware and software that a fim needs to use in order to achieve its business objectives. Consists of: Computer machines, disk drives, and handheld mobile devices, software such as the Windows or Linux operating systems, the Microsoft Office desktop productivity suite, and many others.

Data Management Technology (21)

Consists of software governing the organization of data on physical storage media.

Computer Software (21)

Consists of the software governing the organization of data on physical storage media.

Processing (16)

Converts the raw input into a meaningful form.

Information (16)

Data that have been shaped into a form that is meaningful and useful to human beings.

Management Information Systems (18)

Deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm.

Business Model (13)

Describes how a company produces, delivers, and sells a product or service to create wealth.

Information Systems Literacy (18)

Encompasses an understanding of the management and organizational dimensions of systems as well as the technical dimensions of systems.

Computer Literacy (18)

Focuses primarily on knowledge of information technology.

Culture (20)

Fundamental set of assumptions, values, and ways of doing things, that has been accepted by most of its members.

Intranets (21)

Internal corporate networks based on Internet technology.

World Wide Web (21)

Is a service provided by the Internet that uses unversally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the Internet.

Digital Firm (9)

Is one in which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.

Information System (16)

A set of interrelated components that collect (or retreive), process, store, and distribute information to support decision making and control in an organization.

Data (16)

Are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use.

Complementary Assets (27)

Assets required to derive value from a primary investment. Ex. To realize value from car requires large, complementary investments in highways, roads, gas stations, repair shops, and legal regulatory structure to set standards and control drivers.

Input (16)

Captures or collects raw data from within the organization or from its external environment.

Middle Management (19)

Carries out the programs and plans of senior management.

Feedback (17)

Output that is returned to appropriate members of the organization to help them evaluate or correct the input stage.

Extranets ((21)

Private intranets exteded to authorized to authorized users outside the organization.

Production or Service Workers (19)

Produce the product and deliver the service.

Organizational and Management Capital (27)

The investments in complementary assets in organization and management.

Computer Hardware (21)

The physical equipment used for input, processing, and output activities in an information system. Consists of: Computers of various sizes and shapes (including movile handheld devices), various input, output, and storage devices, and telecommunication devices that link computers together.

Output (16)

Transfers the processed information to the people who will use it or to the activities for which it will be used.

Sociotechnical View (30)

View in which optimal organizational performance is achieved by jointly optimizing both the social and technical systems used in production.