Chapter 1. Making OB Work For Me

Which of the following statements about cheating are true?

-Cheating takes many forms, including plagiarism. -Almost 60% of teens polled believe they must do whatever it takes to win.

Select the three common elements in choosing among alternatives to arrive at an effective solutions.

-Choice process -Consequences -Selection criteria

Select the levels that OB distinguishes among.

-individual -organizational -group/team

Which of the following are potential constraints during problem solving?

-insufficient funds -lack of time -lack of knowledge

Select examples of why people and environment are not static.

-the job market is ever changing as are employers. -each new person and their characteristics changes a situation. -opportunities and rewards change people.

Place the steps to the 3-step approach to problem solving in order.

1. Define the Problem 2. Identify the Causes 3. Make Recommendations

Three main weaknesses of ______ ______ are relying on hindsight, lack of rigor, and lack of objectivity.

Common Sense

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools.

Contingency

Match the term with its characteristics.

Hard Skills- technical expertise and knowledge. Soft Skills- interpersonal skills and personal attributes.

Which of the following statements about OB is true?

It goes beyond common sense

The best way to increase self-awareness is through:

Taking self-assessments

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

It is known that the same event can:

affect people differently

A CEO who wishes to run a sustainable business should take which approach?

an inclusive approach focused on people in the organization.

Corporate ______ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

The two broad categories of OB concepts and theories include ______ factors and ______ factors.

person, situation

To solve problems effectively, it is important to consider necessary ______, such as people who will provide support.

resources

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

situation factors

Problem-______ efforts can be adversely affected if the problem is incorrectly identified.

solving

Select reasons people are unethical at work.

-Reward systems that offer incentives for bad behavior. -Pressure from supervisor. -Personal motivation to perform.

Select the types of solution response.

-Solving -Resolving -Dissolving

Widespread corporate corruption has led to which two of the following?

-destruction of lives -bankrupting of companies

To demonstrate credibility through performance, a manager should be able to:

-develop and lead productive teams -provide constructive feedback -apply different motivational tools

Place each item into the correct category according to the Organizing Framework for Understanding and Applying OB. (Note: some items may belong to more than one category)

Inputs: Situation Factors, Personal Factors. Processes: Group/Team Level, Organizational Level, Individual Level. Outcomes: Organizational Level, Group/Team Level, Individual Level.

The term ______ ______ describes an interdisciplinary field concerned with understanding and managing people at work.

Organizational Behavior (OB)

A concern with acceptable or unacceptable behavior is referred to as _____.

ethics

Eradicating or getting rid of the situation that is causing the problem is known as ______ problems.

dissolving

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conducts.

ethical

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n)

ethical dilemma

OB concepts can be applied to problem ______ to overcome challenges.

solving

A strong and effective employee or manager must recognize and understand

the relationship between person and situation factors.