Chapter 1 (McGraw Hill Connect Questions)

Order the following major concepts that have helped define the OSCM field on a timeline. Use 1 for the earliest concept to be introduced, and 5 for the most recent.

1) Manufacturing strategy 2) Total quality management 3) Supply chain management 4) Electronic commerce 5) Business analytics

One reason for studying operations and supply chain management (OSCM) is which of the following?

All managers should understand the basic principles that guide the design of transformation processes.

What high-level position manager is responsible for working with the CEO and company president to determine the company's competitive strategy?

Chief operating officer

Efficiency means doing the right things to create the most value for the company.

FALSE

It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then, second, focuses on preserving the environment.

FALSE A sustainable strategy that meets the needs of shareholders and employees while preserving the environment is critical.

Supply networks cannot be constructed for every product or service.

FALSE Networks such as this can be constructed for any product or service.

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

FALSE OSCM is concerned with the management of the entire system that produces a good or delivers a service.

Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process.

FALSE Operations and supply chain processes can be categorized as planning, sourcing, making, delivering, and returning.

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning. Group starts

FALSE Operations and supply chain processes can be categorized as planning, sourcing, making, delivering, and returning.

"Supply chain" includes only inbound freight and inventory.

FALSE Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.

The supply network can be thought of as a pipeline through which cash, material, and information flow.

FALSE The supply network as a pipeline through which material and information flow

Which major OSCM concept can be described as an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive at workstations exactly when they are needed?

Just-in-time (JIT) production

Operations and supply chain management is concerned with the design and management of the entire system that has what function?

Produces a product or delivers a service

Returning involves processes for which of the following?

Receiving worn-out products back from customers and support for customers who have problems with delivered products

Operations and supply chain processes can be conveniently categorized as all but which of the following?

Selling Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, delivering, and returning.

What are the three elements that require integration to be successful in operations and supply chain management?

Strategy, processes, and analytics

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

TRUE

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

TRUE

A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.

TRUE

A worker can be efficient without being effective.

TRUE

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

TRUE

Effectiveness means doing the right things to create the most value for the company.

TRUE

OSCM is a functional field of business with clear line management responsibilities.

TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

TRUE

The term "value" refers to the relationship between quality and the price paid by the customer.

TRUE

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

TRUE Central to this thinking was the notion of factory focus and manufacturing trade-offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform a limited set of tasks extremely well. This requires trade-offs.

A process can be effective without being efficient.

TRUE Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, though, means minimizing the amount of time customers need to wait in line.

Planning is where a firm must determine how anticipated demand will be met with available resources.

TRUE Planning consists of the processes needed to operate an existing supply chain strategically. Here a firm must determine how anticipated demand will be met with available resources.

Operations and supply chain __________blank leverage(s) the vast amount of data in enterprise resource planning systems to make decisions related to managing resources.

analytics

A customer picks a product over a similar product due to the__________blank of the product.

value